Telephone System and Voicemail Installations Service Repair
AVAYA NORTEL NORSTAR NEC SAMSUNG MITEL TOSHIBA
PANASONIC and more.
If You have questions please call (866)206-2316 or
email MasterTelephone@gmail.com
www.TelephoneMen.com
ACCESSING THE SYSTEM MANAGER’S
MAILBOX
The System Manager’s Mailbox must be accessed before performing any System Manager
task. To access the System Manager’s Mailbox, three items of information must be known: the
telephone number connected directly to the Voice Mail Service, the System Manager’s
Mailbox Number and the Password for that mailbox (if assigned). The System Manager’s
Mailbox Number is 99, 999, 9999 or 99999 depending upon the mailbox number length
specified in System Programming. The System Manager’s password is assigned through the
System Manager’s Service.
Notes
• If your VPS is the KX-TVS125 or KX-TVS225, the mailbox number is 999 by default.
• If your VPS is the KX-TVS325, the mailbox number is 9999 by default.
To Access the System Manager’s Mailbox
1. Dial the Extension Number connected to the Voice Mail Service. Or Dial any VPS
Extension Number and Press [#] [6] (Service Access Command).
2. Press [ ], then Type the System Manager’s Mailbox Number (99, 999, 9999 or
99999).
3. Type the Password followed by [#]. The Main Menu of System Manager’s Service will be
played:
Please enter your party’s mailbox number.
To enter by name, press [#] and [1].
If you are using a rotary telephone, stay on the line.
To call the operator, press [0].
Enter your password, followed by [#].
You have (number) new message(s).
To receive the message, press [1].
To deliver a message, press [2].
To customize your mailbox, press [3].
To check the mailbox distribution, press [4].
For a system report, press [5].
For other features, press [6].
To end this call, press [ ].
Changing the
Company Greeting and
Incoming Call Service
Setting
When the VPS answers calls, it greets the callers with
a Company Greeting and then activates an Incoming
Call Service. The System Manager or System
Administrator can choose:
The appropriate company greeting for each time
mode (Day, Night, Lunch, and Break) of each call
service. The default company greeting is the
System Greeting.
– The desired Incoming Call Service for each time
mode of each call service. The default service is
Automated Attendant service.
– The assignment of the Service Group for each Port/
Trunk.
Note
• If the VPS is being programmed via KX-TVA
Maintenance Console, the System Manager
cannot change the Company Greeting and
Incoming Call Service Setting. The VPS will
announce, “Sorry, this function is not
available”.
Changing Service Group Setting
1. Log in to the System Manager’s mailbox.
• See 2.1 Logging in to the System Manager’s
Mailbox.
2. 4 5
3. 2 to change Service Group setting.
4. Enter the Service Group Number (1-48).
5. Select the desired Time Service period entry.
1 for Day Time service.
2 for Night Time service.
3 for Lunch Time service.
4 for Break Time service.
6. 1 to change the Company Greeting.
2 to change the Incoming Call Service, then go
to step 10.
7. 1 to change the setting.
2 to accept.
8. Select the desired setting entry.
1 to change a Company Greeting number.
2 to set the System Greeting, then go to step 13.
3 to disable, then go to step 13.
9. Enter a Company Greeting number (1-32), then go
to step 13.
10. 1 to change the setting.
2 to accept.
11. Select the desired setting entry.
1 to set Voice Mail Service, then go to step 13.
2 to set Automated Attendant Service, then go
to step 13.
Changing Service Group
Assignment
1. Log in to the System Manager’s mailbox.
• See 2.1 Logging in to the System Manager’s
Mailbox.
2. 4 53. 1 to change Service Group Assignment.
4. 1 for Port setting.
2 for Trunk setting.
5. Enter the Port/Trunk number (Port 1-24 [KXTVA200]/
Port 1-6 [KX-TVA50], Trunk
1-64/0:None).
6. 1 to change the service group, then go to step 7.
2 to accept.
7. Enter the Service Group Number (1-48).
(1-48, or 49: to disable [for Trunk setting only])
8. 2 to accept.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email
MasterTelephone@gmail.com
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