NORSTAR MICS/CICS/BCM Telephone features

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Telephone features

Feature Description
Background Music FEATURE 86 Cancel: FEATURE #86
Listen to music (provided by an external source or an IP source connected to the system)
through your telephone speaker when you are not on a call.
Button Inquiry FEATURE *0
Check what is programmed on any button. Use when labeling buttons.
Call Duration Timer FEATURE 77
Briefly display the approximate length of your current or most recent call.
Call Forward FEATURE 4 Cancel: FEATURE #4
Send your calls to another telephone in your system.
Call Park FEATURE 74
Put a call on hold so that it can be picked up from any telephone in your system. The display
shows a three-digit retrieval code.
To retrieve a parked call: press an intercom button and dial the retrieval code. On model 7000,
7100, and 2001telephones, lift the handset and dial the retrieval code.
Call Pickup,
directed
FEATURE 76 and the telephone number
Answer any ringing telephone.
Call Pickup, group FEATURE 75
Answer a call that is ringing at another telephone in your pickup group. The external call that
has been ringing longest is answered first.
Call Queuing FEATURE 801
Answer the next call. If more than one call is waiting, priority is given to incoming external
calls over callback, camped, or transferred calls.
Camp-on FEATURE 82 and the extension number of the receiving telephone
Re-route a call to another telephone even if all lines on that telephone are busy.
Class of Service
Password
FEATURE 68 plus COS password
Change the dialing filters on a line or telephone, or gain external access to your system.
Dialing filters determine which numbers you can dial.
The COS password is provided by your system administrator to change your class of service.
Conference FEATURE 3
Establish a conference call between yourself and two other parties.
1. Place or answer the first call.
2. Put the first call on hold.
3. Place or answer the second call.
4. After the second call is connected, press FEATURE 3.
5. Press the line or intercom button of the first held call (not required on model 7000, 7100, or
2001 telephones).
6. Press RLS to end the conference call.


To remove yourself from a conference permanently (unsupervised conference):
Press FEATURE 70.
The other two callers remain connected. (Some external lines do not support this feature.)
To put a conference on hold:
Press HOLD. The other two callers can continue to talk to each other.
To split a conference:
Press the line or intercom button of one caller to consult privately while the other caller is on
hold.
To re-establish the conference: Press FEATURE 3.
To disconnect one party:
1. Press the line or intercom button for the caller you want to disconnect.
2. Press RLS.
3. Press the line or intercom button for the remaining caller to resume your conversation.
To independently hold two calls:
1. Press the line or intercom button of the first caller.
2. Press HOLD. The second caller is put on hold automatically.
To re-establish the conference:
1. Retrieve one call from hold.
2. Press FEATURE 3.
3. Retrieve the second call from hold.
To send Hookswitch or DTMF during a conference call
Either system telephone engaged in a three-way conference call over a Network CLID or DS
trunk can issue a hookswitch or DTMF dialing request without leaving the conference, if the
feature is enabled.
Note: This feature is not available for 20xx IP telephones.
– To hear DTMF tones on both telephones during dial, activate Long Tones (FEATURE 808).
– To conference in someone through the trunk, use Link (FEATURE 71)
Contrast
adjustment
FEATURE *7 plus a number from 1 to 9 to adjust the display contrast.
Press HOLD to set your choice.
Dialing modes FEATURE *82
Choose one of three methods of dialing:
1. Press FEATURE *82.
2. Press # to select the mode.
3. Press HOLD to store the mode.
Standard Dial: Select a line, then dial the number. (Standard Dial is always available, even
when another dialing mode is selected.)
Automatic Dial: Dial the number without choosing a line button first. Your prime line is
automatically selected for the call.
Pre-Dial: Dial the number, then press a line button to place the call. Edit the number by pressing
the volume bar before placing the call.


Do Not Disturb FEATURE 85 Cancel: FEATURE #85
When you are not on a call, prevent all incoming calls, except priority calls, from ringing at
your telephone. When you are on a call, block an incoming priority call.
Group
Listening
FEATURE 802 Cancel: FEATURE #802
Use both the handset and speaker while you are on a call. To avoid electronic feedback, keep
the handset away from the speaker during the call, and press RLS to hang up. Note: Most of
the portable handsets do not have speakers, so cannot use this feature.
Handsfree Handsfree/mute or Handsfree button
Press the key to transfer a call from the handset/headset to the telephone speaker. If you lift
the handset, return it to the cradle.
Note: Handsfree speaker volume returns to the default volume set at the telephone at the end
of each call.
Hold Press HOLD
Temporarily suspend a call.
To retrieve a held call, press the line button for the held call.
(Press HOLD on model 7000, 7100, and 2001 telephones to toggle between two calls.)
Hold -
Exclusive
FEATURE 79 or FEATURE/HOLD
Temporarily suspend a call and prevent other telephones from picking it up.
Hold - Auto FEATURE 73 Cancel: FEATURE #73
Set your telephone to automatically put a call on Hold when you answer a second call, or stop
your telephone from doing so. Default is Yes (feature is on).
Note: Telephones which have system-wide call appearance buttons (SWCA) must have this
feature active (set to Yes).
Language choice FEATURE *501: Select Primary Language for the telephone display.
FEATURE *502: Select Alternate Language for the telephone display.
FEATURE *503: Select Alternate Language 2 for the telephone display.
FEATURE *504: Select Alternate Language 3 for the telephone display.
Last Number Redial FEATURE 5
Automatically redial the last external telephone number that you dialed.
Line pools FEATURE 64
With a line pool, telephones can share several lines for placing calls.
1. Press FEATURE 64 or an intercom button.
2. Enter a line pool access code. (See your system administrator for a list.)
Line
redirection
FEATURE 84 Cancel: FEATURE #84
Send calls arriving on an external line to another telephone outside your system. (Some
external lines do not support this feature. See your system administrator.) This feature is not
available on model 7000, 7100, or 2001 telephones.
Link FEATURE 71
Generate a Link signal to access a PBX or other host exchange.
Long tones FEATURE 808
Generate a tone for as long as you hold down a button. This is used to communicate with
devices such as fax or answering machines. Long tones are in effect only for your current call.


Messages FEATURE 1 Cancel: FEATURE #1
Send a message to another telephone within your system.
To view and reply to your messages:
1. Press FEATURE 65.
2. Press * and # to view your message list.
3. Press 0 to call the person who left you the message.
To erase a message:
Press HOLD while viewing a message.
Moving line buttons FEATURE *81
Change the position of your line or hunt group buttons.
1. Press FEATURE *81.
2. Press the line button that you want to move.
3. Press the button to which you want to move the line.
4. Press RLS. The two buttons are exchanged.
5. Update the button label strip on your telephone.
Line buttons cannot be exchanged with intercom, answer DN or handsfree buttons.
Mute Handsfree/mute or Mute button
Press this button when you do not want the caller to hear anything from your side of a
handsfree call. The display light beside the button blinks when the call is muted. The mute
button on the T-series and i-series telephones mutes all types of calls.
Page announcement note: A call retrieved from hold after a page announcement does not
necessarily remain muted.
Name and number
block
FEATURE 819
Block either the outgoing name or number or both for a specific call.
Page FEATURE 60 and code (1 to 3) and zone (0 to 6)
Make a page announcement through either the internal (code 1) or external (code 2)
speakers, or both (code 3). Zone 0 pages all zones.
Page announcements are programmed to timeout after a pre-selected amount of time, to
which you want to move the line which is set by your system administrator.
Internal page
FEATURE 61 and zone (0 to 6)
Make a page announcement to all, or to a specific group of telephones, through the telephone
speakers. Zone 0 pages all zones.
External page
FEATURE 62
Make a page announcement through an external loudspeaker system.
Internal and external page
FEATURE 63 and zone (0 to 6)
Make a page announcement through both your telephone speakers and an external loudspeaker
system. Zone 0 pages all zones.


Incoming page during active call:
The system can be set to either:
• Put an active call on hold, and broadcast the incoming page.
• Archive the page until you release the call.
This feature is set by your system administrator.
Note: Business Series Terminals: A call on mute when the page comes in, does not remain
muted when it is released from hold after the page.
Pause FEATURE 78
Program in an external autodial sequence to insert a 1.5-second delay.
For pulse dialing: * also inserts a 1.5-second delay.
Priority call FEATURE 69
Interrupt a person who is on a call.
A person on another call can press FEATURE 85 (Do Not Disturb) to block priority calls.
Privacy FEATURE 83
Change the privacy setting for an external line. If a line normally has privacy, this permits
another telephone that shares the line to join your call by selecting the line while you are
using it. If a line normally has privacy disabled, this prevents another telephone that shares
the line from joining your call by selecting the line while you are using it. The privacy setting is
re-established once you end your call or when you enter the Privacy feature code again.
Ring again FEATURE 2 Cancel: FEATURE #2
Monitor a busy or unanswered telephone, or a busy line pool within your system. Ring Again
signals you to call back when the telephone or line pool becomes available.
Ring type FEATURE *6
Select a distinctive ring to help differentiate between your telephone and others nearby.
1. Press FEATURE *6.
2. Enter the ring type number (1 to 4).
3. Press HOLD.
Ring volume FEATURE *80
Make your telephone ring so that you can adjust the volume. You also can adjust the volume
any time your telephone rings.
Run/stop FEATURE *9
Store more than one autodial number or external carrier feature code on one memory button
by inserting a break point between numbers or codes. The first press of the button dials the
first number or code; the next press dials the next number or code. You can program up to
four numbers or codes separated by break points.
Saved number
redial
FEATURE 67
Save a number to redial later. Enter the code while you are on a call that you have dialed to
save the number. Enter the code when you are not on a call to redial the saved number.
Service schedules FEATURE 870
Display the modes that have been turned on at a designated control set.
Ringing
services
FEATURE 871 Cancel: FEATURE #871
Turn on one of six schedules for alternative ringing/call answering arrangements from a
designated control telephone.


Restriction
services
FEATURE 872 Cancel: FEATURE #872
Turn on one of six services for restrictions on particular lines or telephones from a designated
control telephone. You are required to enter a password.
Routing services FEATURE 873 Cancel: FEATURE #873
Turn on one of six services for routing on particular lines or telephones from a designated
control telephone. You must enter a password.
Speed dial - using FEATURE 0
Dial an external telephone number using a two or three-digit code. There are two types of
speed dial codes: system (01-70 or 001 to 255) and
personal (71 to 94). System speed dial codes can be used from any display telephone in the
system. They are assigned by your system administrator.
Personal speed dial codes are used exclusively at your telephone.
To make a call using a speed dial code:
1. Press FEATURE 0.
2. Enter the two- or three-digit code for the number.
Speed dial -
programming
To program personal speed dial numbers:
1. Press FEATURE *4.
2. Enter a two-digit code from 71 to 94.
3. Specify the external line by pressing a line button, a line pool button, or the intercom button.
If you do not specify the external line, the system automatically chooses a line for the call.
4. Dial the telephone number you want to program (up to 24 digits).
5. Press HOLD.
6. Record the code and number you have just programmed.
Note: You cannot program personal speed dial numbers while someone else is programming
your system.
Static time
and date
FEATURE 806 Cancel: FEATURE #806
Change the first line of the display to the current time and date.
SWCA keys FEATURE *521 to FEATURE *536 programmed to buttons with indicators
If you are part of a call group, you may have a number of line buttons that are labelled as
SWCA. How you use these buttons depends on how the System Administrator set up the
system. (Refer to the SWCA user card for detailed instructions.)
FEATURE *520 Find first available SWCA key assigned to this telephone.
FEATURE *537 Find the oldest parked SWCA call on this telephone.
FEATURE *538 Find the newest parked SWCA call on this telephone.
Time FEATURE 803
Briefly display the time and date while you are on a call.


Transfer FEATURE 70
Send a call to another telephone within your system, or to an external telephone. You may not
be able to transfer a call on an external line to an external telephone, depending on the
capabilities of the lines.
Make or answer a call.
1. Press FEATURE 70.
2. Call the person to whom you want to transfer the call.
3. Stay on the line if you wish to speak to the person first.
4. Press RLS to complete the transfer.
If an external call is transferred to a busy internal or network extension, or is not answered
after a few rings, the call automatically rings you back.
Trunk answer FEATURE 800
Answer an external call that is ringing on a line that has been placed into a Ringing Service
schedule, from any telephone in your system. This feature does not work for a private line.
Voice call FEATURE 66
Make a voice announcement or begin a conversation through the speaker of another telephone
without first making the other telephone ring.
Voice call
deny
FEATURE 88 Cancel: FEATURE #88
Prevent your telephone from receiving voice calls.
Do Not Disturb (FEATURE 85) also prevents your telephone from receiving voice calls.
Wait for
dial tone
FEATURE 804
Program in an external autodial number to cause the system to wait to receive dial tone from
another system before proceeding with the dialing sequence.