AVAYA Partner ACS. To program Automatic Line Selection for an extension:
1. Press f00ssc at extension 10 or 11.
2.Enter the number of the extension to be programmed for Automatic Line Selection.
3. Press **.
4.Press the line, pool, or i buttons in the desired order. The valid entries for Automatic Line Selection depend upon the type of extension:
■ Key Extension: Outside system lines, Left Intercom (the factory setting)
■ Pooled Extension: Pool 880 button 1, button 2, Left Intercom, Right Intercom (the factory setting), Pools 881-883, individual lines
For each button pressed, a display similar to the following appears:
Automatic Line Selection
5.To exit Automatic Line Selection, press **.
6. Press c and enter a new extension number, or exit programming mode.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
NEC 1100 Transferring and holding calls is a fairly simple exercise, but different phone systems accomplish it in different ways. Some systems have dedicated buttons for each function while others use a single button to perform both functions. Basic telephones can also cause problems, as they don’t have the function keys that the main handsets do and rely instead on a single button that may be labeled differently.
Transferring Calls:
To transfer a call, simply press the function key you want to contact or press the TRANSFER key followed by the extension number of the party to contact. When the other extension answers you can tell them who is calling then simply hang-up to transfer the call.
On a basic telephones and cordless telephones the TRANSFER key is often called the RECALL or R key. The method for transferring calls is identical other than this i.e. R then extension number.
To retrieve the call back to your station, press the flashing green line or Park key (dependent on system programming). On a basic or cordless phone press the RECALL or R key again. Holding Calls:
On a Key handset there is a dedicated HOLD key. To place a call on hold, press this key. The caller will hear music, system service tone or nothing at all (dependent on system programming and hardware installed). To retrieve the call, press the flashing green line or Park key. On a basic or cordless telephones, a call is placed on HOLD by pressing the RECALL or R key once.
Pressing the RECALL or R key again retrieves.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
NEC SV8300 Direct Inward Dialing (DID)
General Description
Direct Inward Dialing (DID)
This feature provides for incoming calls from the exchange network (except FX or WATS) to reach any station within the system without attendant assistance.
Station Application Not applicable.
Operating Procedure
The calling party outside the system dials the appropriate telephone number. The call will ring directly at the called station, bypassing the attendant.
Service Conditions
1.This feature is normally used when direct-in service is desired on an extension or system-wide basis. 2.DID must be provided by the serving C.O.; however, not all telephone company C.O. are capable of pro-
viding this service.
3.One of the following control signaling methods can be used on incoming DID trunks: immediate start, delay
start and wink start.
4.Dual-Tone, Multi-Frequency (DTMF) or rotary dial signaling is available. This is assigned on a trunk route
basis.
5.Calls to invalid numbers can be routed to an Attendant, a designated station, or to a recorded announcement. 6.When a station has activated Call Forwarding (all types), the DID call will be forwarded to the designated
station rather than to the specific station dialed.
7.If the called station is assigned as a pilot in Station Hunting and is busy, the call follows the preset hunting
pattern.
8.On an incoming call to a busy station, the Call Forwarding feature takes precedence over the Station Hunt- ing feature. If the Call Forwarding feature and the Station Hunting feature are not activated, the caller will receive busy tone or will reroute to the Attendant Console, designated station, or recorded announcement depending on the assignment in system programming.
9.Stations in Do Not Disturb will be provided with visual indication but no audible indication. Secondary
appearances will ring when assigned. The calling party will receive ring back tone until answered. 10.An incoming Listed Directory Number (LDN) received from a DID line can be displayed on the LCD of a
Multiline Terminal or an Attendant Console. This system data is assigned on a trunk route basis. 11.The DID incoming LDN display is one digit to four digits.
12.By system programming, the system allows tenant allocation of the following functions, on the basis of re- ceived DID number.
•Destination of no answer calls
•Destination of busy calls
• Destination of dead number calls
Automatic Call Distribution (ACD) with
Management Information System (MIS)
General Description
Automatic Call Distribution (ACD) with MIS provides a management information system to be used in con- junction with the built-in ACD features of the system. The MIS incorporates a supervisor's terminal for real- time monitoring of agent activity, alarms, and hard-copy summary reports.
Open Application Interface (OAI) is required to interwork with an external ACD-MIS system.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
NEC SV8300 Automatic Wake-Up
General Description
Automatic Wake-Up
This feature allows the system to be programmed to automatically call guest rooms or administration stations at specified times. Upon answering, the guest is connected to a recorded announcement or music source. A printout of unanswered or blocked Automatic Wake-Up attempts for each guest room is provided using the Hotel/Motel printer.
Station Application All stations.
Operating Procedure
To set Automatic Wake-Up from the Hotel/Motel Front Desk Instrument 1.Press the WK UP key.
2. Dial the desired wake-up time.
In 24-hour format (military format), dial four digit number. 3.Press the WK UP key.
4. Dial the station number.
5.Press the SET key. The above two steps can be repeated for additional stations. 6.Press the RLS key.
OR
1.Press the WK UP key.
2. Dial the station number. 3.Press the SET key.
4. Dial the desired wake-up time.
In 24-hour format (military format), dial four digit number. 5.Press the SET key. Repeat Steps 2~5 for additional stations. 6.Press the RLS key.
To cancel Automatic Wake-Up from the Hotel/Motel Front Desk Instrument 1.Press the WK UP key.
2. Dial the station number.
3.Press the RESET key. The above two steps can be repeated for additional stations. 4.Press the RLS key.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
SV8300 Automatic Call Distribution (ACD) with
Management Information System (MIS)
General Description
Automatic Call Distribution (ACD) with MIS provides a management information system to be used in con- junction with the built-in ACD features of the system. The MIS incorporates a supervisor's terminal for real- time monitoring of agent activity, alarms, and hard-copy summary reports.
Open Application Interface (OAI) is required to interwork with an external ACD-MIS system.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
Management Information System (MIS)
General Description
Automatic Call Distribution (ACD) with MIS provides a management information system to be used in con- junction with the built-in ACD features of the system. The MIS incorporates a supervisor's terminal for real- time monitoring of agent activity, alarms, and hard-copy summary reports.
Open Application Interface (OAI) is required to interwork with an external ACD-MIS system.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
NEC SV8300 External Paging with Meet-Me
General Description
External Paging with Meet-Me
This feature allows a station user or attendant dial-access to local voice paging equipment and connects both parties automatically after the paged party has answered the page by dialing Meet-Me access code or External Paging station number.
Station Application
All stations and Attendant Consoles.
Operating Procedure
To page
■ From any station
1.The calling station dials External Paging station number and receives service set tone for two seconds.
2. The calling station pages desired party.
3.The calling station remains off-hook or hangs up.
■ From an Attendant Console
1.Place the incoming call on hold by pressing Hold key. 2.Seize an idle LOOP key.
3.Dial the External Paging station number and receive service set tone for two seconds.
4. Page the desired party. 5.Press the RELEASE key.
To answer
■ From any station (Non-delay operation : when the calling party remains off-hook) 1.The paged party dials the Meet-Me access code or External Paging station number. 2.The paged party is immediately connected to the calling party.
■ From any station (Delay operation : when the calling party hangs up)
1.The paged party dials Meet-Me access code or External Paging station number.
2. The party paged receives ringback tone.
3. The calling station rings.
4.The calling station goes off-hook and is immediately connected to the paged party.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
Avaya/Lucent Partner ACS Systems...
Note: Your system may be pre-programmed from the factory for automatic Daylight Saving Time changes according to the OLD Daylight Saving Time schedule (1st Sunday of April thru the last Sunday of October). If you manually change the time according to the NEW Daylight Saving Time schedule (2nd Sunday of March thru the 1st Sunday of November), and discover that your system is ALSO automatically changing the time according to the OLD schedule, please deactivate the automatic feature per the below instructions.
How to deactivate the Automatic Daylight Savings Time feature:
- From extension 10 or 11, press [ FEATURE ] [ 0 ] [ 0 ]
- Press the LEFT intercom button twice
- Dial [ # ] [ 1 ] [ 2 ] [ 6 ]
- The default setting is 1 (active). To deactivate, dial 2
- Exit from System Administration [ FEATURE ] [ 0 ] [ 0 ]
How to manually set the time:
- Log in to the PARTNER ACS system in the System Administration mode from extension 10 or 11, press [ FEATURE ] [ 0 ] [ 0 ]
- Press the LEFT intercom button twice
- Dial [ # ] [ 1 ] [ 0 ] [ 3 ]
- Enter the new time in 24-hour notation. For example, to set the time to 2:15pm, press [ 1 ] [ 4 ] [ 1 ] [ 5 ]
- Exit from System Administration [ FEATURE ] [ 0 ] [ 0 ]
This is a multi-step process which involves entering administrator level programming and then setting the date and time. Programming can only be done from a 12 or 24 button display telephone.
- With your handset on-hook, press TRSF and then dial 200. Your display then showsENABLE CUS. PROG. PASSCODE:
- Dial your 4-digit pass code 1234 (which is the default pass code). The display then shows ENABLE CUS. PROG. DISABLE. If the pass code 1234 does not work as stated, please see Samsung DCS Notes below.
- Dial 1 to enable. The display now shows ENABLE CUS. PROG. ENABLE.
- Press TRSF and the display will return to its idle condition. Now that you have entered administrative level programming, you must begin programming within 30 seconds. Any delay of more than 30 seconds between keystrokes will cause the system to automatically exit the programming mode.
- Next enter the new date and time as follows:
Press TRSF and then dial 505. The display then shows the current date and time setting on your system. The example below shows Monday, April 7, 2003, 9:30 AM. - OLD: 0 04 07 03 : 09 30
NEW:WMMDDYY:HHMM. - Enter the correct date using the dial pad as follows:
W= Day of the week (0-6; Week begins on Monday and ends on Sunday)
MM= Month (01-12)
DD= Day of the month (01-31)
YY= Last two digits of the year (01)
HH= Hour (Use 24 hour clock and enter the range of 00-23)
MM= Minutes (00-59)
Press TRSF to store and exit programming. If you have entered invalid data, you will receive an INVALID ENTRY message for three seconds. Reenter the date and time.
The new date and time will now be updated for all LCD phones on the system. Some internal voice mail systems use this time and date setting. These include SVMi-4, SVMi-8, and Cadence voice mail systems. Other voice mail systems must be set independently from the telephone system. We have listed instructions for several popular voice mail systems above.
Samsung DCS Notes: 1234 is the default pass code for entering customer programming. The system administrator can change this code if desired. If the code has been changed, please input the new code instead of 1234.
This is a multi-step process which involves entering administrator programming and then setting the date and time. Programming can be done from any display telephone.
- Enter administrator level programming with your handset on-hook, press #06. Your display then shows MMC DISABLED.
- Dial your 4-digit pass code 4321 (which is the default pass code), followed by 1#. At this time, customer programming is enabled. If the pass code 4321 does not work as stated, please see Prostar 816 Plus Notes.
- Next enter the date and time, press #55 and the display will show:
(YY MM DD W HH MM) - Enter new information as follows:
YY= Last two digits of the year (01)
MM= Month (01-12)
DD= Day of the month (01-31)
W= Day of the week (1-7; Week begins on Monday and ends on Sunday)
HH= Hour (Use 24 hour clock and enter the range of 00-23)
MM= Minutes (00-59) - Dial # to finish setting the date and time. The phone now returns to normal use and all display phones have been updated to the correct date and time by this action. Voicemail systems must be set independently from the telephone system. We have listed instructions for several popular voice mail systems above.
Prostar Plus Notes: 4321 is the default code for entering customer programming. The system Administrator can change this code if desired. If the code has changed, please input the new code here instead of 4321. This program only works on the Prostar 816 Plus, and not the Prostar 816H.
This is a multi-step process which involves entering administrator programming and then setting the date and time. Programming can be done from any display telephone.
- Enter administrator level programming with your handset on-hook, press #04. Your display then shows MMC DISABLED.
- Dial your 4-digit pass code 4321 (which is the default pass code), followed by 1#. At this time, customer programming is enabled. If the pass code 4321 does not work as stated, please see Prostar 816H Notes.
- Next enter the date and time, press #55 and the display will show:
(YY MM DD W HH MM) - Enter new information as follows:
YY= Last two digits of the year (01)
MM= Month (01-12)
DD= Day of the month (01-31)
W= Day of the week (1-7; Week begins on Monday and ends on Sunday)
HH= Hour (Use 24 hour clock and enter the range of 00-23)
MM= Minutes (00-59) - Dial # to finish setting the date and time. The phone now returns to normal use and all display phones have been updated to the correct date and time by this action.
Prostar 816H Notes: 4321 is the default code for entering administrator programming. The system Administrator can change this code if desired. If the code has changed, please input the new code here instead of 4321. This program only works on the Prostar 816H, and not the Prostar 816 Plus.
This is a multi-step process which involves entering administrator programming and then setting the date and time. Programming can be done from any display telephone.
- Enter administrator level programming with your handset on-hook, press #20. Your display then shows (OPEN SYSTEM PGM- ENTER CODE:).
- Dial your 4-digit pass code 4321 (which is the default pass code), the display then shows (OPEN SYSTEM PGM- CLOSED). If the pass code 4321 does not work as stated, please see Prostar 56/1224 Notes.
- Press the MUTE key and the display will show (OPEN SYSTEM PGM- OPEN).
- Press # and your phone returns to idle condition. You must begin programming within 60 seconds. Once in programming, any delay of more than 60 seconds between keystrokes will cause the system to automatically close programming.
- Dial #70 and the display shows (YY MM/DD HH:MM).
- Enter the current date and time as follows:
YY= Last two digits of the year
MM= Month (01 for January through 12 for December)
DD= Day of the month (01-31)
W= Day of the week (1-7; Week begins on Monday and ends on Sunday)
HH= Hour (Use 24 hour clock--Failure to enter time in 24 hour clock will cause the date to change at 12:00 noon.)
MM= Minutes (00-59) - Dial # to store and exit. The phone now returns to normal use and all display phones have been updated to the correct date and time by this action. If invalid data is entered, you will receive the (INVALID ENTRY) message for three seconds. Reenter the correct date and time. Should the information entered be incorrect, please repeat the procedure.
Prostar 5EX/1224 Notes: 4321 is the default code for entering administrator programming. Some systems have reversed this to 1234. Please try this if 4321 does not work. What's more, the system Administrator can change this code if desired. If the code has changed, please input the new code here instead of 4321.
Note: Your system is pre-programmed from the factory for automatic Daylight Saving Time changes according to the NEW Daylight Saving Time schedule (2nd Sunday of March thru the 1st Sunday of November), and should should correctly advance 1 hour in the Spring and revert back 1 hour in the Fall.
This process will set the time in the display of your telephones and in the voicemail system.
- While the phone is idle, press #83
- Dial two digits for the hour (24 hour clock, 13 = 1:00 PM)
- Dial two digits for the minutes (00-59)
- Dial two digits for the seconds (00-59)
- Press HOLD
- Dial two digits for the Month (MM)
- Dial two digits for the Day (DD)
- Dial four digits for the Year (YYYY)
- Press HOLD
- Press SPK
Note: Your system is pre-programmed from the factory for automatic Daylight Saving Time changes according to the NEW Daylight Saving Time schedule (2nd Sunday of March thru the 1st Sunday of November), and should should correctly advance 1 hour in the Spring and revert back 1 hour in the Fall.
This process will set the time in the display of your telephones and in the voicemail system.
- Press SPK
- Dial 828
- Dial two digits for the hour (24 hour clock, 13 = 1:00 PM)
- Dial two digits for the minutes (00-59)
- Press SPK to hang up
Note: Your system may be pre-programmed from the factory for automatic Daylight Saving Time changes according to the OLD Daylight Saving Time schedule (1st Sunday of April thru the last Sunday of October). If you manually change the time according to the NEW Daylight Saving Time schedule (2nd Sunday of March thru the 1st Sunday of November), and discover that your system is ALSO automatically changing the time according to the OLDschedule, please call National Telesystems for assistance.
This process will set the time in the display of your telephones and in the voicemail system.
- Press SPK
- Dial 828
- Dial two digits for the hour (24 hour clock, 13 = 1:00 PM)
- Dial two digits for the minutes (00-59)
- Press SPK to hang up
To set the time and date for your i-Series system:
- From the System Administrator's telephone (normally extension 301), press CALL1 and dial 828.
- Dial the Time and Date password.
The password is normally 0000. - Dial two digits for the year (e.g., 05).
- Dial two digits for the month (01-12).
- Dial two digits for the day (01-31).
- Dial the day of the week (0-6).
0=Sunday, 6=Saturday - Dial two digits for the hour (24 hour).
For example, 13=1:00 PM. - Dial two digits for the minutes (00-60).
You hear confirmation beeps. - Press SPK to hang up.
Note: Some systems may be pre-programmed from the factory for automatic Daylight Saving Time changes according to the OLD Daylight Saving Time schedule (1st Sunday of April thru the last Sunday of October). If you manually change the time according to the NEWDaylight Saving Time schedule (2nd Sunday of March thru the 1st Sunday of November), and discover that your system is ALSO automatically changing the time according to the OLDschedule, please call National Telesystems for assistance.
The Time and date are to be set from the first attendant station. (The default for this station is extension 100).
- Dial 692 on the dial pad
- Enter Time and Date in the following format: YY MM DD HH MMYY= Year (01)
MM= Month (01-12)
DD= Day (01-31)
HH= Hour (00-23)
MM= Minute (00-59) - When the correct number of digits are entered, confirmation tone will be heard.
Performing this operation will adjust the time setting on all display phones.
Please Note! The Time and date are to be set from the first attendant station. (The default for this station is extension 100).
- Press ON/OFF button
- Dial 76 on the dial pad
- Enter time and date as follows: YY MM DD HH MM
YY= Year (01)
MM= Month (01-12)
DD= Day (01-31)
HH= Hour (00-23)
MM= Minute (00-59) - Press HOLD
Performing this operation will adjust the time setting on all display phones.
Note: The time can only be set from an assigned display phone or Station 10. On a WIN 100D, time is to be set from the Receptionist phone. Performing this operation will adjust the time setting on all display phones.
- Press FEAT button
- Dial 32
- Dial 4 Digit Hour
- Dial * for AM or Dial # for PM
- Press FEAT button
- Press HF button
- Press the Voicemail button on your phone. This is normally labeled Voicemail or VM.
- Press 8 to return to the main greeting.
- Dial **456# to enter Administrative Programming.
- At the "Enter Function" prompt, dial 320# .
- After playing the current time, the system will prompt you through entering the new time. Be sure to enter 1 for AM or 2 for PM.
- Press # to confirm.
- Press # again until the prompt says "Enter Function".
- At the "Enter Function" prompt, dial 111# to exit programming.
- Press Voicemail button.
- When asked to enter your passcode, dial *.
- When you hear the main greeting, press * again.
- When asked for your mailbox number, enter 999.
- Enter Access Code. Enter 9876.
- From the Mailbox Owner's Menu, dial 9 to reach the Administrative Options Menu.
- Dial 3 for system configuration.
- Dial 3 to set the time.
- Follow prompts as instructed.
- First access or enter your voice mailbox
- Dial 7 to enter Administrative Options
- Enter the administrator password 2275 is the default password for administrator access
- Dial 8 - System Administration
- Dial 4 - Set Time / Date, system then plays current system date and time
- Enter the two-digit month, 01 through 12. Press * to go back or # to cancel
Type in the two-digit month. (01=January, 02=February, 03=March, etc.)
If you press # the system will re-ask for the month
If you press * the system will send you to the Setup Lines menu - Please enter the two-digit day, 01 through 31.Press * to go back or # to cancel
Type in the two-digit day
If you press # the system will re-ask for the month
If you press * the system will send you to the Setup Lines menu. - Please enter the four-digit year. Press * to go back or # to cancel
Enter the four digit year
If you press # the system will re-ask for the day
If you press * the system will send you to the Setup Lines menu. - Please enter the two-digit hour, 00 through 23. Press # to go back or * to cancel
Enter the time in a 24 hour clock format (13=1:00pm)
If you press # the system will re-ask for the year
If you press * the system will send you to the Setup Lines menu. - Please enter the two-digit minute, 00 through 59. Press * to go back or # to cancel". 13) Enter the minute of the hour. If you press # the system will re-ask for the hour. If you press * the system will send you to the Setup Lines menu.
- Press # to confirm or * to cancel.
The system will now tell you the new date and time set and ask you to confirm what you have entered. If you press # the system's date and time will be saved and the system will reset itself. If you press * then the system will send you to the Setup Lines menu.
- Dial into voice mail.
- Dial # followed by the System Administrator Mailbox number:
# + 0 = 2 Digit mailbox system
# + 00 = 3 Digit mailbox system
# + 000 = 4 Digit mailbox system
The system will announce: “Mailbox 15-0”, which is the System Administrator Mailbox number. - When requested, enter Administrator password. 9#56 is the default password for administrator access.
- Dial 4 - Set Time / Date.
- Dial 2 to change data.
- After the first prompt, enter the time in four-digit military time format e.g., 0930 for 9:30 A.M. or 1830 for 6:30 P.M.
- After the second prompt, enter the date as a six-digit number in MMDDYY format. You are then returned to the prompt that asks if you want to review data, change data, or exit.
- Press ** to exit system.
IMPORTANT... This is a multi-step process which involves entering administrator programming and then setting the date and time. Programming must be done from a professional display telephone. The term "soft key" mentioned below refers to the buttons just below the LCD display.
- With the handset on-hook, press Feature # * and your display will then prompt you for the pass code.
- Enter your pass code. (The default pass code is 0 0 0 0 0 0).
- Press the SHOW soft key and the display will then read 1. SET
- Press the NEXT soft key 3 times until 4. RESOURCE appears in the display.
- Press the SHOW soft key.
- Press the NEXT soft key 9 times until SYSTEM TIME appears in the display.
- Press the SHOW soft key and the year appears in the display.
(If you simply wish to change the hour for Daylight Savings Time, you may press NEXT repeatedly to bypass the YEAR, MONTH, DAY, and WEEKDAY, and skip directly to step 15). - Press the CHG soft key followed by the 4-digit year.
- Press the SAVE soft key followed by the NEXT soft key and the month appears in the display.
- Press the CHG soft key to change the month. This is a toggle changing process (JAN/FEB/.../DEC) followed by the SAVE soft key.
- Press the NEXT soft key and the 2-digit day will appear.
- Press the CHG soft key enter the 2-digit date followed by the SAVE soft key.
- Press the NEXT soft key and the weekday appears in the display (MON/TUE/.../SUN). This is a toggle changing process followed by the SAVE soft key.
- Press the NEXT soft key and the 2-digit hour appears in the display.
- Press the CHG soft key and enter the 2-digit hour followed by the SAVE soft key.
- Press the NEXT soft key and the 2-digit minute appears in the display.
- Press the CHG soft key and enter the 2-digit minute followed by the SAVE soft key.
- Press the RLS button to exit programming.
IMPORTANT... Time and date are set at the Master station (#20) only and the information is shown on all of the Executive stations on the system. When setting or resetting of either Time or Date is required, always set both Time and Date. NOTE: Neither # nor * keys are used in programming Time and Date.
- Press the SET TIME key and the display will show HH-MM (Hour-Minute).
- Enter the 4 digit time and press the AM/PM key for PM only. As an example, to enter 2:05 PM, press 0 2 0 5 and the AM/PM key.
- Press the SET TIME key and the display will now show the correct time on all executive phones.
- Press the ALARM key and your display will show MM-dd-YY (Month-Day-Year).
- Enter the 6 digit year and press the SET TIME key. To see the date, press the DATE key or wait for a short time and the display will automatically return to Time.
NEC ux5000
How to intercom a co-worker:
1. Lift handset (optional)
2. Press HOTLINE key for co-worker
--or--
2. Enter the three-digit extension number
3. Begin speaking after tones
How to intercom all extensions at once (paging):
1. Lift handset
2. Dial 8010
3. Begin speaking after tones
How to make intercom calls to your phone ring:
1. With handset in cradle, press CALL 1
2. Dial 823
3. Press SPK
How to make intercom calls to your phone go to speakerphone:
1. With handset in cradle, press CALL 1
2. Dial 821
3. Press SPK
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
How to intercom a co-worker:
1. Lift handset (optional)
2. Press HOTLINE key for co-worker
--or--
2. Enter the three-digit extension number
3. Begin speaking after tones
How to intercom all extensions at once (paging):
1. Lift handset
2. Dial 8010
3. Begin speaking after tones
How to make intercom calls to your phone ring:
1. With handset in cradle, press CALL 1
2. Dial 823
3. Press SPK
How to make intercom calls to your phone go to speakerphone:
1. With handset in cradle, press CALL 1
2. Dial 821
3. Press SPK
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
NEC UX5000 barge in
Barge In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge In, an extension user can get a message through to a busy co-worker right away. If allowed in an extension’s Class of Service, multiple users can barge into the same call (up to 32 callers maximum).
There are two Barge In modes: Monitor Mode (Silent Monitor) and Speech Mode. With Monitor Mode, the caller Barging In can listen to another user’s conversation but cannot participate. With Speech Mode, the caller Barging In can listen and join another user’s conversation.
Silent Monitor on Barge In to Conference
A system-wide option is available which can allow users barging into a conference call to perform a Silent Monitor. The Barge In feature must be programmed for the user, including Program 20-13-
10. This program is only available through terminal programming and it is recommended not to change this option unless requ
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3 blade chassis (base) (IP3NA-3KSU-B1)
3 blade chassis (expansion) (IP3WW-3KSU-E1) 6 blade chassis (IP3NA-6KSU-A1)
short term battery box (IP3WW-SMALL BATT BOX) long term battery box (IP3WW-LARGE BATT BOX) Floor mount set (IP3WW-FLOOR MOUNT SET) Wall mount/ Desk Top SET (IP3WW-WALL MOUNT/DESK TOP SET) Upper joint bracket set (IP3WW-UPPER JOINT BRACKET SET) Blank slot cover set (IP3WW-BLANK SLOT COVER SET) Stand bracket set (IP3WW-STD BRACKET SET)
Large battery box rack mount bracket set (IP3WW-L BATT BOX RACK MOUNT BRACKET) IP1WW-PGDAD
0910000 0910002 0910004 0910006 0910007 0910008
#N/A 0910011 0910012 0910013 0910014 0910015
Power Supply for 2U chassis (IP3WW-PSA-A1) Power Supply for 2U chassis GSA
Floor mount set for all chassis (3 Blade, 6 Blade and CPU blade for IPS)
(IP3NE-FLOOR MOUNT SET)
Rack mount set for 6 slot chassis (IP3WW-STD BRACKET SET) Battery Mount for 6 slot chassis
Wall mount set for 6 slot/CPU blade chassis
Short term battery set for 3 slot chassis (IP3WW-SMALL BATT SET) long term battery set (IP3WW-LARGE BATT SET)
Rack mount set for 3 slot chassis (IP3-STD BRACKET SET)
Large battery box rack mount bracket set (IP3-L BATT BOX RACK MOUNT BRACKET) Bus Cable (IP3WW-Bus Cable)
AC Power Cable for US (IP3NE- AC Power Cable -US)
Battery Cable for Internal Battery 2U chasis (IP3WW -BATT CABLE -INT BATT) Batter Cable for External Battery 2U chasis (IP3WW -BATT CABLE -EXT BATT)
Main Processor Board (IP3NA-CCPU-A1)
Chassis expansion board for Base (IP3WW-EXIFU-B1) Chassis expansion board for Expansion (IP3WW-EXIFU-E1) 16 Voice Mail (IP3WW-16VMDB-A1)
16 Voice Mail w/MODEM (IP3WW-16VMDB-B1)
Memory Expansion Board on CCPU-A1 (IP3WW-MEMDB-A1) 32 VOIP on CCPU (IP3WW-32VOIPDB-A1) 64 VOIP on CCPU (IP3WW-64VOIPDB-A1) 128 VOIP on CCPU (IP3WW-128VOIPDB-A1) 8 Digital Station Interface (IP3WW-8ESIU-A1) 16 Digital Station Interface (IP3WW-16ESIU-A1) 4 SLT interface (IP3WW-4SLIU-A1)
4 SLT interface on 4/8SLIU-A1 (IP3WW-4SLIDB-A1) 8 SLT interface (IP3WW-8SLIU-A1)
8 SLT interface on 4/8SLIU-A1 (IP3WW-8SLIDB-A1) 2 BRI (IP3WW-2BRIU-A1)
2 BRI on 2BRIU (IP3WW-2BRIDB-A1) 1 PRI (IP3WW-1PRIU-A1)
4 DID/OPX (IP3WW-4DIOPU-A1) 4 E&M (IP3WW-4TILU-A1)
8 Digital Station / 2SLT (IP3WW-082U-A1) Router (IP3WW-RTU-B1)
VM & Server (IP3WW-APSU-A1) Switching HUB Base (IP3WW-GSWU-B1) Switching HUB Exp. (IP3WW-GSWU-E1) Conference Bridge (IP3WW-PVAU-A1)
4 Loop/GNDStart Trunk (IP3WW-4COIU-LG1)
4 Loop /GND Start Trunk on 4COIU-LG1 (IP3WW-4COIDB-L
Digital 2 w/o LCD (BK) (IP3NA-2TH TEL(BK)) Digital 6 w/ LCD (BK) (IP3NA-6TXH TEL(BK)) Digital 12 w/ LCD (BK) (IP3NA-12TXH TEL(BK)) Digital 12 w/ LCD (WH) (IP3NA-12TXH TEL(WH)) Digital 24 w/ LCD (BK) (IP3NA-24TXH TEL(BK)) Digital 24 w/ LCD (WH) (IP3NA-24TXH TEL(WH)) Digital 12D + BCH (BK) (IP3NA-12TXH(BT) TEL(BK)) Digital 12D + PSA (BK) (IP3NA-12TXH(PA) TEL(BK)) Digital DESI less (BK) (IP3NA-8LTXH TEL(BK)) Digital DESI less (WH) (IP3NA-8LTXH TEL(WH)) IP 2 w/o LCD (BK) (IP3NA-2TIH TEL(BK)) IP 6 w/ LCD (BK) (IP3NA-6TIXH TEL(BK)) IP 12 w/ LCD (BK) (IP3NA-12TIXH TEL(BK)) IP 12 w/ LCD (WH) (IP3NA-12TIXH TEL(WH)) IP 24 w/ LCD (BK) (IP3NA-24TIXH TEL(BK)) IP 24 w/ LCD (WH) (IP3NA-24TIXH TEL(WH)) IP 12D + PSA (BK) (IP3NA-12TIXH(PA) TEL(BK)) IP 12D + BCH (BK) (IP3NA-12TIXH(BT) TEL(BK)) IP DESI-Less (BK) (IP3NA-8LTIXH TEL(BK)) IP DESI-Less (WH) (IP3NA-8LTIXH TEL(WH)) IP Sophi (BK) (IP3NA-320TISXH TEL(BK))
0910040 0910042 0910044 0910046 0910048 0910050 0910052 0910054 0910056 0910058 0910060 0910062 0910064 0910066 0910068 0910070 0910072 0910074 0910076 0910078 0910080
Retrofit supported keypad (BK) (IP3NA-BS-Retro(BK)) Retrofit supported keypad (WH) (IP3NA-BS-Retro(WH)) 12LK Kit (BK) (IP3NA-12LK-L(BK)) 12LK Kit (WH) (IP3NA-12LK-L(WH)) DESI-less LK/LCD Unit for Digital (BK) (IP3NA-8LKD-L(BK)) DESI-less LK/LCD Unit for Digital (WH) (IP3NA-8LKD-L(WH)) DESI-less LK/LCD Unit for IP (BK) (IP3NA-8LKI-LD(BK)) DESI-less LK/LCD Unit for IP (WH) (IP3NA-8LKI-LD(WH))
0910102 0910103 0910104 0910106 0910108 0910110 0910112 0910114
APR (IP3NA-APR ADAPTER(BK)) ADA (IP3WW-ADA ADAPTER(BK)) BHA (IP3NA-BHA ADAPTER(BK)) PSA (BK) (IP3NA-PSA ADAPTER(BK)) PSA (WH) (IP3NA-PSA ADAPTER(WH)) BCH (BK) (IP3NA-BCH ADAPTER(BK)) 60-Button Console (BK) (IP3WW-60D DSS(BK)) 60-Button Console (WH) (IP3WW-60D DSS(WH)) 16LK Unit (BK) (IP3WW-16DL DLS(BK)) 16LK Unit (WH) (IP3WW-16DL DLS(WH) IP1WW-PGDAD IP1NA-1SLTAD
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In-Band Signalling for Samsung DCS
Systems can be programmed to send the calling station’s extension number after the voice mail system answers. These DTMF signals may include a leading digit to indicate the type of call and additional information about the original caller. DTMF signals may also be substituted for call progress tones to speed up voice mail call processing. This program allows call forwarding to a mailbox and bypassing of the main greeting for automatic message retrieval. Blind (unscreened) transfers may be performed because the recall will be correctly identified.
Note: The effectiveness of this program depends on the ability of the voice mail system to make use of this information.
• Station Hunt Group With Overflow
Each station group can have an individual overflow destination with an individual overflow timer. The overflow destination will ring whenever a call to the group is not answered. If the voice mail system becomes inoperative, calls are automatically routed to the overflow destination.
• Internal Call Forwarding to Voice Mail
This option in MMC 300 provides the ability to allow or deny call forwarding of inter- nal calls to voice mail. This feature conserves disk drive space by only storing calls originating outside the system.
• One-Touch Voice Mail Access
One-touch speed dial keys can be programmed to automatically dial, log into and re- trieve messages from voice mail.
• Call Progress Tones
The only tones sent to a VM/AA port are dial tone, busy and ringback. To eliminate confusion, busy tone is substituted for DND or error tones on voice mail ports only.
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GROUP LISTEN for NEC Elit IPK II
To initiate Group Listen:
1.Place or answer call using the handset.
2. Press Speaker twice (but do not hang up).
Note 1: Speaker flashes slowly.
Note 2: You can talk to the caller through your handset. Your co-workers hear your caller’s voice over your telephone’s speaker.
Note 3: When you press Speaker once, you turn your Speakerphone on. The second press turns on Group Listen. Pressing the Speaker key a third time cancels the Group Listen feature.
HOLDING CALLS
System Hold Exclusive Hold
With a call in progress:
1. Press Hold.
With a call in progress:
1.Press the Exclusive Hold key (Service Code 751: 45).
Note 1: To retrieve a held call, press the flashing Line key or Conf key (internal calls).
Note 2: Calls on System Hold can be retrieved from any multiline telephone with the held line appearance.
Note 3: After a preprogrammed time, the held call will recall to the originating station.
TRANSFERRING CALLS
Using Manual Dial Using Direct Station Selection (DSS)
With a call in progress: 1.Press the Transfer key.
2. Dial the station number.
3.Announce the call (optional).
4. Replace the handset.
With a call in progress: 1.Press the Transfer key.
2.Press the programmed DSS.
3.Announce the call (optional).
4. Replace the handset.
Note 1: If the called station is busy, replace the handset to initiate a camp-on. Unanswered camp-ons and unscreened transfers will recall to the transferring station.
Note 2: To return to the original party, press the flashing Line key or Conf key.
Note 3: A Programmable Function Key may be assigned for DSS.
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To initiate Group Listen:
1.Place or answer call using the handset.
2. Press Speaker twice (but do not hang up).
Note 1: Speaker flashes slowly.
Note 2: You can talk to the caller through your handset. Your co-workers hear your caller’s voice over your telephone’s speaker.
Note 3: When you press Speaker once, you turn your Speakerphone on. The second press turns on Group Listen. Pressing the Speaker key a third time cancels the Group Listen feature.
HOLDING CALLS
System Hold Exclusive Hold
With a call in progress:
1. Press Hold.
With a call in progress:
1.Press the Exclusive Hold key (Service Code 751: 45).
Note 1: To retrieve a held call, press the flashing Line key or Conf key (internal calls).
Note 2: Calls on System Hold can be retrieved from any multiline telephone with the held line appearance.
Note 3: After a preprogrammed time, the held call will recall to the originating station.
TRANSFERRING CALLS
Using Manual Dial Using Direct Station Selection (DSS)
With a call in progress: 1.Press the Transfer key.
2. Dial the station number.
3.Announce the call (optional).
4. Replace the handset.
With a call in progress: 1.Press the Transfer key.
2.Press the programmed DSS.
3.Announce the call (optional).
4. Replace the handset.
Note 1: If the called station is busy, replace the handset to initiate a camp-on. Unanswered camp-ons and unscreened transfers will recall to the transferring station.
Note 2: To return to the original party, press the flashing Line key or Conf key.
Note 3: A Programmable Function Key may be assigned for DSS.
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Group Call Pickup for NEC IPK
To answer a call ringing another telephone in your Pickup Group:
1.Pick up the handset or press the Speaker key. 2.Press the Group Call Pickup key (Service Code 751: 24).
- OR - Dial 756 or *#.
Note: Service Code *# can pick up any call in the group, plus any Ring Group calls. Service Code 756 cannot pick up Ring Group calls.
To answer a call ringing a telephone in another Pickup Group when you do not know the group number:
1.Pick up the handset or press the Speaker key. 2.Press the Group Call Pickup key (Service Code 751: 25).
- OR -
Dial 769.
To answer a call ringing a telephone in another Pickup Group when you know the group number:
1.Pick up the handset or press the Speaker key.
2. Press Group Call Pickup key (Service Code 751: 26 + group).
- OR -
Dial 768 and the group number (01~64).For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
To answer a call ringing another telephone in your Pickup Group:
1.Pick up the handset or press the Speaker key. 2.Press the Group Call Pickup key (Service Code 751: 24).
- OR - Dial 756 or *#.
Note: Service Code *# can pick up any call in the group, plus any Ring Group calls. Service Code 756 cannot pick up Ring Group calls.
To answer a call ringing a telephone in another Pickup Group when you do not know the group number:
1.Pick up the handset or press the Speaker key. 2.Press the Group Call Pickup key (Service Code 751: 25).
- OR -
Dial 769.
To answer a call ringing a telephone in another Pickup Group when you know the group number:
1.Pick up the handset or press the Speaker key.
2. Press Group Call Pickup key (Service Code 751: 26 + group).
- OR -
Dial 768 and the group number (01~64).For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
Creating a New Module
In this exercise you learn how to use Voicemail Pro to add a basic auto-attendant. In the exercise you will create an auto- attendant that gives callers a choice from a menu to transfer to either the Sales, Support or Reception group.
a. Setting Up the Callflow
When completed the call flow will look similar to the example shown.
1.From Start > Programs > IP Office, open Voicemail Pro.
2. Right-click Modules and select Add.
3.In the Name field, type AutoAttend and click OK. The Start Point is placed in the Details pane. 4.A menu needs to be added to the Start Point. · Click the Start Point action to select it.
· Click the Basic Actions icon and select Menu. · Click the details pane to place the action. 5.The menu options 1, 2 and 3 need to be added.
· Right-click the Menu action and select Properties.
· In the Touch Tones tab, check 1, 2 and 3 and click OK. Touch tones must be unique as a 5 will take preference over 555.
6.The transfer locations of Sales, Support and Reception group need to be added.
· Click the Telephony Actions icon and select Transfer. · Click in the details pane to place the action.
· Open the Properties for the Transfer action by double-clicking on the Transfer action. · In the General tab change the Token Name to Transfer Sales. · Select the Specific tab. Type the destination as Sales (or 301). · Select OK.
7.Repeat step 6 to create a transfer action for Support (302) and Reception (300). 8.The actions need to be connected.
· Click the Connection icon on the toolbar and connect the Start point.
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Basic Call Handling IP Office.
Tones
IP Office generates the correct user tones for the geography. These tones are generated for all IP Office extension types, analog, digital and IP.
Supported tones are:
• Dial, both primary and secondary depending on geography
• Busy
• Unobtainable
• Re-order
• Conferencing tone depending on geography
Caller ID
Feature
• Display of the caller’s number on incoming calls, where supplied by the service provider.
• Sending of calling number on outgoing external calls.
Benefit
• Confirmation and recognition of who is calling.
• Storage of Caller ID numbers for return calls.
• Directory name matching to Caller ID numbers.
• Screen-Popping customer records in compatible applications.
Description
Where supplied by the service provider, the IP Office can receive and use the callers Caller ID. The Caller ID is passed through to the answering phone or application and is included in any call log or history supported by the phone or application. If the Caller ID matches a number in the IP Office's Directory, the matching directory name is shown instead of the number.
Where IP Office Phone Manager, or the TAPI service is used to link to database software on the users PC, it is possible to have an automatic query performed on the supplied Caller ID and have the caller’s record in front of the user before the call is answered.
For outgoing calls the IP Office can insert a system wide Caller ID or set a flag to have Caller ID withheld. For users with a direct dial number routed to their extension, that direct dial number is also used as their Caller ID for outgoing calls. Alternatively short codes can be used to specify the Caller ID that should be sent with outgoing calls.
Note that the sending and receiving of Caller ID is subject to the service provider supporting that service. The service provider may also restrict which numbers can be used for outgoing Caller ID.
Hold
A call may be placed on hold with optional Hold music. A held call cannot be forgotten as it is presented back to the extension after a timeout set by the system's administrator.
See also Park . 128
Toggle Calls
Toggle Calls cycles round each call that the user has On Hold to their extension locally within the system, presenting them one at a time.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
Tones
IP Office generates the correct user tones for the geography. These tones are generated for all IP Office extension types, analog, digital and IP.
Supported tones are:
• Dial, both primary and secondary depending on geography
• Busy
• Unobtainable
• Re-order
• Conferencing tone depending on geography
Caller ID
Feature
• Display of the caller’s number on incoming calls, where supplied by the service provider.
• Sending of calling number on outgoing external calls.
Benefit
• Confirmation and recognition of who is calling.
• Storage of Caller ID numbers for return calls.
• Directory name matching to Caller ID numbers.
• Screen-Popping customer records in compatible applications.
Description
Where supplied by the service provider, the IP Office can receive and use the callers Caller ID. The Caller ID is passed through to the answering phone or application and is included in any call log or history supported by the phone or application. If the Caller ID matches a number in the IP Office's Directory, the matching directory name is shown instead of the number.
Where IP Office Phone Manager, or the TAPI service is used to link to database software on the users PC, it is possible to have an automatic query performed on the supplied Caller ID and have the caller’s record in front of the user before the call is answered.
For outgoing calls the IP Office can insert a system wide Caller ID or set a flag to have Caller ID withheld. For users with a direct dial number routed to their extension, that direct dial number is also used as their Caller ID for outgoing calls. Alternatively short codes can be used to specify the Caller ID that should be sent with outgoing calls.
Note that the sending and receiving of Caller ID is subject to the service provider supporting that service. The service provider may also restrict which numbers can be used for outgoing Caller ID.
Hold
A call may be placed on hold with optional Hold music. A held call cannot be forgotten as it is presented back to the extension after a timeout set by the system's administrator.
See also Park . 128
Toggle Calls
Toggle Calls cycles round each call that the user has On Hold to their extension locally within the system, presenting them one at a time.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
IP Office 500v2
IP Office is a modular communications solution that scales from 2 to 384 extensions. It provides a hybrid PBX with both Time Division Multiplexing (TDM) and IP phone support that can be used in either mode or both concurrently. IP Office has data capabilities built in, providing IP routing, switching and firewall protection between LAN and WAN. IP Office has an integrated software applications suite that delivers a contact centre, voice and email messaging, Interactive Voice Response, conferencing and computer telephony integration.
IP Office solutions are built from hardware units and application software. Hardware provides the connectivity for voice and data circuits and processor units for the solution software. Each IP Office solution will require a system control unit, trunk connections to service providers, and expansion modules for TDM phone cabling. IP Phones connect over LAN connections to the IP Office solution and require a voice compression resource.
Ideal for up to 384 users
• A wide range of phones are supported (analogue, digital, IP and SIP)
• Support for up to 12 expansion modules
• Support for up to 240 lines
• Up to 148 voice compression channels
• Up to 40 channels of voicemail (IP Office Preferred Edition required)
• Multi-site networking up to 1000 users across 32 systems
Dimensions (HxWxD): 7.3cm (2.9in) x 44.5cm (17.5in) x 36.5cm (14.4in). Weight: 3.2kg (7lb)
Part Code: BND5000v2
(IP500v2 Base Unit + SD Card + Power Lead)
IP500v2 Combination Cards
The IP500v2 system supports two variants of Combination Card. These Combination Cards provide a mix of digital phone, analogue phone and trunk connections as well as voice compression modules in a single base card. The Combination Card is available in two options; ATM4 or BRI4. The Combination Card does not support additional daughter cards and a maximum of two Combination Cards are supported on an IP500v2 system.
Combination Card ATM4 Combination Card BRI4 Part Code 700476013 700476021 Includes 6 x digital phone ports 2 x analogue phone ports 4 x analogue trunks 10 x VCM channels 6 x digital phone ports 2 x analogue phone ports 2 x BRI (4 channels) 10 x VCM channels
IP500v2 SD Card
The SD Card is an integeral component of every IP500v2 system and is required to enable system software, configuration details and aum ofum of two Combination Cards are supported on an IP500v2 system.
Combination Card ATM4 Combination Card BRI4 Part Code 700476013 700476021 Includes 6 x digital phone ports 2 x analogue phone ports 4 x analogue trunks 10 x VCM channels 6 x digital phone ports 2 x analogue phone ports 2 x BRI (4 channels) 10 x VCM channels
IP500v2 SD Card
The SD Card is an integeral component of every IP500v2 system and is required to enable system software, configuration details and activate license keys. The SD Card also provides a cost effective messaging solution with 2 ports enabled by default and scalable to 6 ports via license key activation.
The SD Card provides the following functions:
- System software
- System configuration
- License key activation
- System Status Application
Part Code: 700479702
- Essesntial Edition (2 port embedded voicemail that can be scaled to 6 ports)
An optional SD Card can also be used to provide backup to the primary SD Card to ensure business continuity.
An optional SD Card can also be used to provide backup to the primary SD Card to ensure business continuity.
The optinal card can be a standard ‘off the shelf’ class 4 SD card.
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