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SV8300 Automatic Call Distribution (ACD) with
Management Information System (MIS)
General Description
Automatic Call Distribution (ACD) with MIS provides a management information system to be used in con- junction with the built-in ACD features of the system. The MIS incorporates a supervisor's terminal for real- time monitoring of agent activity, alarms, and hard-copy summary reports.
Open Application Interface (OAI) is required to interwork with an external ACD-MIS system.
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