In-Band Signalling for Samsung DCS
Systems can be programmed to send the calling station’s extension number after the voice mail system answers. These DTMF signals may include a leading digit to indicate the type of call and additional information about the original caller. DTMF signals may also be substituted for call progress tones to speed up voice mail call processing. This program allows call forwarding to a mailbox and bypassing of the main greeting for automatic message retrieval. Blind (unscreened) transfers may be performed because the recall will be correctly identified.
Note: The effectiveness of this program depends on the ability of the voice mail system to make use of this information.
• Station Hunt Group With Overflow
Each station group can have an individual overflow destination with an individual overflow timer. The overflow destination will ring whenever a call to the group is not answered. If the voice mail system becomes inoperative, calls are automatically routed to the overflow destination.
• Internal Call Forwarding to Voice Mail
This option in MMC 300 provides the ability to allow or deny call forwarding of inter- nal calls to voice mail. This feature conserves disk drive space by only storing calls originating outside the system.
• One-Touch Voice Mail Access
One-touch speed dial keys can be programmed to automatically dial, log into and re- trieve messages from voice mail.
• Call Progress Tones
The only tones sent to a VM/AA port are dial tone, busy and ringback. To eliminate confusion, busy tone is substituted for DND or error tones on voice mail ports only.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
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