NEC SV8300 Direct Inward Dialing (DID)
General Description
Direct Inward Dialing (DID)
This feature provides for incoming calls from the exchange network (except FX or WATS) to reach any station within the system without attendant assistance.
Station Application Not applicable.
Operating Procedure
The calling party outside the system dials the appropriate telephone number. The call will ring directly at the called station, bypassing the attendant.
Service Conditions
1.This feature is normally used when direct-in service is desired on an extension or system-wide basis. 2.DID must be provided by the serving C.O.; however, not all telephone company C.O. are capable of pro-
viding this service.
3.One of the following control signaling methods can be used on incoming DID trunks: immediate start, delay
start and wink start.
4.Dual-Tone, Multi-Frequency (DTMF) or rotary dial signaling is available. This is assigned on a trunk route
basis.
5.Calls to invalid numbers can be routed to an Attendant, a designated station, or to a recorded announcement. 6.When a station has activated Call Forwarding (all types), the DID call will be forwarded to the designated
station rather than to the specific station dialed.
7.If the called station is assigned as a pilot in Station Hunting and is busy, the call follows the preset hunting
pattern.
8.On an incoming call to a busy station, the Call Forwarding feature takes precedence over the Station Hunt- ing feature. If the Call Forwarding feature and the Station Hunting feature are not activated, the caller will receive busy tone or will reroute to the Attendant Console, designated station, or recorded announcement depending on the assignment in system programming.
9.Stations in Do Not Disturb will be provided with visual indication but no audible indication. Secondary
appearances will ring when assigned. The calling party will receive ring back tone until answered. 10.An incoming Listed Directory Number (LDN) received from a DID line can be displayed on the LCD of a
Multiline Terminal or an Attendant Console. This system data is assigned on a trunk route basis. 11.The DID incoming LDN display is one digit to four digits.
12.By system programming, the system allows tenant allocation of the following functions, on the basis of re- ceived DID number.
•Destination of no answer calls
•Destination of busy calls
• Destination of dead number calls
Automatic Call Distribution (ACD) with
Management Information System (MIS)
General Description
Automatic Call Distribution (ACD) with MIS provides a management information system to be used in con- junction with the built-in ACD features of the system. The MIS incorporates a supervisor's terminal for real- time monitoring of agent activity, alarms, and hard-copy summary reports.
Open Application Interface (OAI) is required to interwork with an external ACD-MIS system.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
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