Problems for network or remote users
Remote feature code gets no response
Possible problem
A Norstar user has called into another Norstar system and is trying to activate a remote feature but gets no response after dialing the feature code.
Solution
1. Make sure that the remote caller is dialing the feature code correctly. Use the asterisk (*) character, followed by the feature code, to activate a remote feature.
Do not use ≤ for accessing features on a remote Norstar system.
2. Make sure that the remote user is dialing tones, not pulses, once the call is answered.
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