SV8300 Automatic Call Distribution (ACD) with
Management Information System (MIS)
General Description
Automatic Call Distribution (ACD) with MIS provides a management information system to be used in con- junction with the built-in ACD features of the system. The MIS incorporates a supervisor's terminal for real- time monitoring of agent activity, alarms, and hard-copy summary reports.
Open Application Interface (OAI) is required to interwork with an external ACD-MIS system.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email