iPECS eMG80

iPECS eMG80
The iPECS eMG80 is a richly-featured hybrid IP/TDM communications platform for voice and mobility services, optimized for small and growing businesses. With its modular and flexible design, businesses can easily and affordably expand into premium UC and more sophisticated enterprise applications.
• Full Featured: Full PBX feature set including auto attendant, voicemail, call transfer, call forward, call park, call pickup, speed dial, station group, 3-party voice conference and more
• Flexible: Ability to use Digital (DKT) and Analog (SLT) phones along with the full selection of iPECS IP phones and DECT phones. A wide range of mobile applications and soft clients are also supported.
• Secure: Supports IPSec and sRTP security protocols
• Affordable: Low TCO with simple and straightforward licensing structure
• Leading Technology: Advanced IP networking with local and remote management through an intuitive HTML5-based GUI

Diagnostic interface

The SV8100 has a Diagnostic Interface Module (DIM) built into the CD-CP00-US (CPU) blade. The DIM can monitor the activity of the system under the control of commands entered by the engineer. The DIM is accessed via ia the Ethernet interface of the CD-CP00-US blade.
SECTION 2 BEFORE YOU START
As well as monitoring the system, the DIM can also be used to change the operation of the system.
For this reason DO NOT enter the following commands, as they will cause a system restart:
R RESET R RESTART R SHUTDOWN R or any other command that looks like a reset request.
Some DIM commands give a real time output when the command is entered, others will give an output until you enter the command that turns it off. You can turn on multiple DIM outputs by entering relevant commands one after the other.
The SV8100 will continue to operate normally with the DIM is running.

Installation/Connection Cabling

Installation/Connection Cabling
Category 3 or 5 twisted pair cable is recommended for all Valcom distributed amplified paging installations. Screw terminals are provided for the basic connections. RJ45 jacks are provided for chaining multiple V-9964 units together. Removing the narrow right side panel of the V-9964 provides access to controls, connections and option switches. To remove the panel, loosen the two screws holding the panel in place and lift the panel.

Small Community Networks

For Small Community Networks VCM modules are required in all systems being connected. The IP lines should be configured to connect the IP Offices in a star configuration, however the data network itself can be meshed. Also the names and numbers (groups, line, services, etc) on the separate IP Office systems should be unique to reduce potential maintenance confusion.
Each IP Office system broadcasts UDP messages on Port 50795. These broadcasts typically recur every 30 seconds but BLF updates are potentially more frequent. There are no updates if there is no activity and the overall level of traffic is very low – typically less than 1 kbps per system.

Scanning the base station radio frequency

Scanning the base station radio frequency
You must register the handset with a base station before you can perform this procedure. 1 Press the Func key to enter system programming mode.
The main menu appears.
2 Use the Up, Select, and Down softkeys to navigate to the Maintenance menu. 3 Press Select.
4 Log on to the Maintenance menu.
5 Use the up and down softkeys to navigate to the Scan Base RF option. 6 Press Select.
7 Use the up and down softkeys to navigate to the Yes option. The base station radio frequency status appears on the LCD.

Hold reminder

Hold Reminder Tone (#127) 4
Use this feature to set the time interval at which the PARNTER system will provide a reminder tone for a call on hold at a system telephone. When you place a call on hold, the PARTNER system will provide the Hold Reminder Tone at your extension if the call remains on hold for the time interval specified. You can disable the Hold Reminder Tone. (If you disable the Hold Reminder Tone, the PARTNER system will not provide a reminder tone when a call is on hold.)
Considerations 4
■ When you program this feature via Set administration, the setting you specify will apply to all analog lines. It will not apply to T1 lines. You must use the PARTNER ACS R7.0 PC Administration software to program the Hold Reminder Tone for T1 lines.

CIX40 system is available on two hardware versions

CIX40 System Cabinet Versions
The CIX40 system is available on two hardware versions. The Release 1 cabinet is labeled CHSU40A. The Release 2 is labeled CHSU40A2. The system label is on the outside of the CIX40 cabinet on the right side. Throughout this manual R1 HW refers to the earlier CHSU40A systems and R2 HW refers to the later CHSU40A2 systems.
CIX40 Release 2 Cabinet System Capacities
The GCTU2 processor (also used in the CIX40 R1 cabinets) comes with a built-in maintenance modem (AMDS), one Music on Hold (MOH) interface, one IP interface (NIC), one External Paging interface, one relay contact, and one Secure Digital card slot.
The basic CIX40 R2 Hardware system is equipped with GCTU2 and GMAU3 supporting:
• Eight digital telephone ports
• Four CO line ports with Caller ID interface
• One standard single line (2500-set) telephone port.
The system can be expanded, using optional interface cards, to a total of up to 64 ports supporting the items shown i

Remote call control

Remote Call Control (RCC) for MS Lync iPECS RCC integrates call control in the MS Lync client for seamless voice calling, Lync presence and linkage to user’s desk phone.
iPECS ClickCall
By using iPECS ClickCall, simply drag and drop phone numbers from any Windows application or web page onto your PC or laptop to make outgoing phone calls from your desk phone.

Multi-Tier Mobility

iPECS UCS Client: Basic voice calling plus advanced functionality such as video, IM, file sharing, audio conferencing, visual voice mail
• Multi-Tier Mobility: DECT and Wi-Fi phones for in-office cordless, mobile extensions to extend voice features to any phone and iPECS Communicator for full smartphone integration
• Integrated Auto Attendant / Voice Mail (AA/VM): Multi-level, multi-language AA, built- in Voice Store and Forward (VSF) Gateway
• Voice Mail Notifications: Email with or without .wav file attachment or as an alert to mobile phone
• IP Attendant: Windows-based application with powerful monitoring, Busy Lamp Field (BLF) status and attendant console features

• Automatic Call Distribution (ACD): Flexible incoming call routing, real-time agent monitoring and supervision and call record statistics
• Centrally-Controlled T-Net: Greatly enhances survivability, server and geographic redundancy and management of local and remote sites
• System Geographic Redundancy: Hot standby call server for seamless hand-over in case of main server failure
• Multi-Language: Simultaneous support for up to 16 languages in all features
• Power Backup: Power redundancy features with main cabinet installation

System mode

Key System Mode
Each phone is configured with 2 Intercom buttons which cannot be changed. It is also configured with line appearance buttons for specific lines using the Number of Lines settings and individual button programming.
Internal calls are made by selecting one of the two Intercom buttons provided on each phone and then dialing the number of another extension or of the system feature required.
External calls are made by selecting one of the line appearance buttons programmed on the phone and then dialing the external number required.
If the user dials without selecting an Intercom or Line button first, the user's automatic line selection setting is used to determine which button, if available, gets used.
PBX System Mode
Each phone is configured with 3 call appearance buttons (2 only on ETR phones). These can be used to make both internal and external calls. The dialing of an external call can be indicated by the dialing starting with a specific prefix (9 or 0) if required, otherwise any number not matching an internal extension or function is assumed to be external.
The line used for an outgoing external call is determined by configuration settings. ARS Selectors are created which can be groups of lines or specific functions using any available ISDN lines. Different external number prefixes are then mapped to those ARS Selectors. When a user dials an external number, it is matched to a selector and uses the function and one of the lines specified by that selector.
Line appearances can still be used to make and answer calls on a particular line. They can also be used to make a calls.

eMG Platform eMG80-KSUADPKG

eMG Platform eMG80-KSUADPKG
eMG Platform eMG80-MODU
eMG Platform eMG80 Hybrid Starter Bundle
eMG Platform eMG80 Digital Starter Bundle
SBG Platform SBG 1000 Starter Bundle
SBG Platform SBG 1000 Premium Bundle
SBG Platform SBG-1000
SBG Platform SBG-1K-CIU1
SBG Platform SBG-1K-CIU2
SBG Platform SBG-1K-CIU4
SBG Platform SBG-1K-CSIU
SBG Platform SBG-1K-SIPE
SBG Platform SBG-1K-TAPI
SBG Platform SBG-1K-IPN
SBG Platform SBG-1K-TNLS
SBG Platform SBG-1K-IPCRS
SBG Platform SBG-1K-IPCRC
SBG Platform SBG-1K-COMA
SBG Platform SBG-1K-COMI
SBG Platform SBG-1K-3SIPS
SBG Platform SBG-1K-3SIPC
eMG Platform eMG80-KSUAD
eMG Platform eMG80-KSUID
eMG Platform eMG80-EKSU
eMG Platform eMG80-CH204
eMG Platform eMG80-CH408
eMG Platform eMG80-CD408
eMG Platform eMG80-PRIU
eMG Platform eMG80-HYB8
eMG Platform eMG80-DTIB8
eMG Platform eMG80-CS416
eMG Platform eMG80-SLB16
eMG Platform eMG80-WTIB4
eMG Platform eMG80-VVMU
eMG Platform eMG80-MEMU
eMG Platform eMG80-RMB
eMG Platform eMG80-IPCL
eMG Platform eMG80-IPCLV
eMG Platform eMG80-VMCL

Admin password

Changing System Administration Password
It is recommended that you change the System Administration Password after the initial administration of PARTNER Messaging has been completed, or after a service technician has accessed your system and you have provided the technician with the password. The System Administration Password can also be changed through the terminal interface.

The IP Office Basic Edition - Quick Mode

Trunks
The IP Office Basic Edition - Quick Mode can support SIP trunks through its LAN connection. These are configured using IP Office Manager, they cannot be managed through phone based administration.
In order to support SIP trunks, the system must include the following resources:
· SIP Trunk Licenses
These licenses are used to configure the number of simultaneous SIP trunk calls supported, up to a maximum of
20. A IP Office Basic Edition - Quick Mode system supports 3 channels without licenses.
· Voice Compression Channels
These are required to convert between the audio compression methods used for IP telephony and those used for analog and digital trunks. Each IP500 Combination card (up to 2) installed in the system provides 10 voice compression channels for the system. One voice compression channel is used for each SIP cal

Hunt groups

Hunt groups
This feature gives you statistical information about hunt group calls.
From Usage Metrics, start with the display showing Hunt groups.
1. Press ≠. Show group: displays.
2. Enter the group number. Hg1 metrics displays.
3. Press ≠. The display shows the date the information was last cleared.
4. Press ‘. TotalCalls: displays.
The displayed value is the total number of calls received by the hunt group, up to a maximum value of 99999.
5. Press ‘. Ans: displays.
The displayed values are the number of calls that were answered up to a maximum value of 99999 and the percentage of answered calls versus total calls up to a maximum value of 999.
6. Press ‘. Avg ans: _ sec displays.
The displayed value is the average time in seconds that it took to answer a call, up to a maximum value of 999.
7. Press ‘. Abndn: displays.
The displayed values are the number of calls that were abandoned up to a maximum value of 99999 and the percentage of abandoned calls versus total calls up to a maximum value of 999.

IP Office features and applications

Various IP Office features and applications require entry of licenses into the system's configuration. The licenses are
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unique 32-character codes based on the feature being activated and the serial number of the feature key dongle 190 installed with the IP Office system.

The serial number is printed on the feature key dongle and prefixed with FK. It can also be viewed in the system configuration using IP Office Manager.
· For IP500 V2 systems, the feature key dongle takes the form of an SD card inserted into the control unit. The card is a mandatory item for these systems even if they use no licensed features.

Setup Auto Attendant

Setup Auto Attendant Actions
This table allows you to assign which key presses have associated actions for the auto attendant.
· Type: Software level = 6.1
The auto attendant menu options can be varied according to the time of day. These radio buttons are used to select which set of actions are current displayed and editable within IP Office Manager.
· The button below the key actions table can be used to copy the current set of actions for the selected Type to all the other types in the current auto attendant. This overrides all the existing settings for actions and destinations.
· Key
The standard telephone dial pad keys, 0 to 9 plus *, # and Fax.
· Action
The following actions can be assigned to each key.
· No Action
The corresponding key takes no action.
· Dial by Name
Callers are asked to dial the name of the user they require and then press #. The recorded mailbox name prompts of matching users are then played back for the caller to make a selection. The name order used is set by the Dial by Name Match Order setting. Users without a recorded name prompt or set to Ex Directory are not included. Users can record their name by accessing their mailbox and dialing *05.
· Dial By Number
This option allows callers with DTMF phones to dial the extension number of the user they require. No destination is set for this option. The Direct Dial-By-Number setting above determines how the digits dialed with this action are used.
· Transfer to Auto Attendant: Software level = 6.1+
This option transfers the caller to another indicated auto attendant. This will skip the greeting menu of that auto attendant, playing just the current menu options greeting instead.
· Transfer to Greeting: Software level = 6.1+
This option transfers the caller to a set of prompts for recording the emergency greeting and for selecting whether the emergency greeting is active or not.
· If a system password has been set, the caller is asked to enter that password before they can continue.
· When the emergency greeting is active, it is played to other auto attendant callers before any other auto attendant greeting.
· When the emergency greeting is active, a warning is displayed on the auto attendant's Alarm Extension.

Battery charge controller

Battery charge controller

The T7406E incorporates a special handset battery charge controller that uses a four-stage charging program. The four-stage charging program sequences charging from a soft start to a fast charge, and then to a topping charge, followed by a maintenance charge.
This four-stage charge sequence presents an optimum-charging plan that helps maximize the overall life of the battery by managing two critical elements in the battery charging process: charge rate and overcharging protection. NiMh batteries do not exhibit memory problems. You do not need to drain the batteries before you recharge them.
Low battery status is indicated on the handset by the visual charge status on the display and the audible warning tone. The battery icon appears in the upper right-hand corner of the handset display. When the battery is low, the battery icon flashes. If the handset is in use and the battery is low, the battery icon flashes and a warning tone beeps every 15 seconds. If the phone is in standby mode, low battery status is not indicated.

Setting the base station DIP

Setting the base station DIP switches for a two-base station application
If you install two base stations, and there is interference between the two when in normal operating most, you can set one base station to operate in the band A (upper band) and the other base station to operate in band B (lower band). For the DIP switch settings for each operating mode, refer to Appendix A, “DIP switch settings,” on page 51.
1 Locate the base station DIP switches at the back of the first base station.
2 Set the DIP switches to normal operating mode for a two-base station application—base station A.
3 Locate the base station DIP switches at the back of the second base station.
4 Set the DIP switches to normal operating mode for a two-base station application—base station B.
The base stations each now operate in one half of the ISM band.

IP Office Basic Edition

System Numbering
IP Office Basic Edition - PARTNER Mode systems can be configured to use either a 2-digit or 3-digit numbering for user extensions.
· If 2-digit numbering is selected, the extensions are numbered 10 to 57. This numbering cannot be changed. In 2- digit mode only 48 extensions are supported.
· If 3-digit numbering is selected, the extensions are numbered from 100 upwards. This numbering can be changed in the range 100 to 579 using system web management. In 3-digit mode a maximum of 100 extensions are supported.
· In both cases, those extensions not matched by physical ports are automatically assigned as phantom extensions

Dial Plan

Dial Plan
Extension Numbering
IP Office Basic Edition - PARTNER Mode systems can be configured to use either a 2-digit or 3-digit numbering for user extensions.
· If 2-digit numbering is selected, the extensions are numbered 10 to 57. This numbering cannot be changed. In 2- digit mode only 48 extensions are supported.
· If 3-digit numbering is selected, the extensions are numbered from 100 upwards. This numbering can be changed in the range 100 to 579 using system web management. In 3-digit mode a maximum of 100 extensions are supported.
· In both cases, those extensions not matched by physical ports are automatically assigned as phantom extensions 61 .
· The system numbering mode can be changed through the phone based administration menus,
66
Special Dialed Numbers
The following can be dialed after selecting an Intercom or call appearance button.