Computer Telephony Integration (CTI). It uses the Telephony Application Programming Interface (TAPI) 2.1 protocol. To allow CTI an Ethernet inter- face is present on the NTCPU.
TAPI 2.1 based CTI realises third party call control features such as ACD, Predictive Dialing, and Call Routing.
The following section assumes you have installed the Aspire TSP. This section contains further infor- mation on configuring TAPI2.1 on Windows NT Server.
The following information is provided:
• Aspire TSP Configuration
• Enabling TAPI Server
• TAPI Server User Administration