InMail is a low cost voice mail solution that mounts on the CPU unit. Its programming is fully integrated with KSU programming. This system offers the most voice mail system features customers expect.
InMail supports a maximum of 16 ports when suitable licenses and MEMDB are installed.
Automated Attendant automatically answers the system incoming calls. After listening to a customized I message, an outside caller can dial a system extension or use Voice Mail.
Up to 16 InMail voice mail ports are available using MEMDB and license. Configurations are available in 2 port increments, however as soon as an InMail is installed 16 ports will be reduced from the total station ports available in the system. Integrated Voice Mail enhances the telephone system with the following features:
• Call Forwarding to Voice Mail
An extension user can forward their calls to Voice Mail. Once forwarded, calls to the extension connect to that extension mailbox. The caller can leave a message in the mailbox instead of calling back later. Forwarding can occur for all calls immediately, for unanswered calls or only when the extension is busy. When a user transfers a call to an extension forwarded to Voice Mail, the call waits for the Delayed Call Forwarding time before routing to the called extension mailbox. This gives the transferring party the option of retrieving the call instead of having it go directly to the mailbox.
• Leaving a Message
Voice Mail lets a Multiline Terminal extension user easily leave a message at an extension that is unanswered, busy or in Do Not Disturb. The caller presses their Voice Mail key to leave a message in the called extension mailbox. There is no need to call back later.
• Transferring to Voice Mail
By using Transfer to Voice Mail, a Multiline Terminal extension user can Transfer a call to the user’s or a co-worker’s mailbox. After the Transfer goes through, the caller can leave a message in the mailbox.
A station user transferring a call can transfer the call to the called party voice mail box after an internal station number is dialed while performing a screened transfer, or during intercom calls. The user calls the extension then dials the quick transfer dial access code (default = 8) and hangs up. The call is placed in the mailbox and the caller hears the personal greeting.
• Live Record
The Multiline Terminal user just presses the InMail Record key; the SLT user dials a code. Once recorded, the Voice Messaging System stores the conversation as a new message in the user’s mailbox. After calling their mailbox, a user can save, edit or delete the recorded conversation. This feature is supported only on CO or DID calls. It is not supported on internal calls.
• Live Monitor
A Multiline Terminal user can have their idle extension emulate a personal answering machine. This lets InMail screen their calls, just like their answering machine at home. If activated, the extension incoming calls route to the user’s subscriber mailbox. The Live Monitor feature is supported for external and internal calls. After the mailbox answers, the user hears the caller’s incoming message. The Multiline Terminal user can then:
-Let the call go through to their mailbox
-Intercept the call before it goes to their mail
InMail is a low cost voice mail