Station Message Detail Recording

Station Message Detail Recording
Version 2.0 or higher software provides;
SMDR can record/print both system trunk and internal calls.
SMDR can buffer up to 320 calls both system trunk and internal calls.
Version 3.0 or higher software provides;
SMDR can buffer up to 4000 calls both system trunk and internal calls. The IP4( )-MEMDB-C1 unit is required.
Station Message Detail Recording (SMDR) provides a record of the system trunk calls and internal calls (V2.0 or higher). Typically, the record outputs to a customer-provided printer, terminal or SMDR data collection device. SMDR allows you to monitor the usage at each extension and trunk. This makes charge-back and traffic management easier.
SMDR provides the following options:
• Abandoned Call Reporting
The SMDR report includes calls that rang into the system but were unanswered (i.e., abandoned). SMDR can include all abandoned calls or only those abandoned calls that rang longer than the specified duration. The Abandoned Call Report helps you keep track of lost business.
• Blocked Call Reporting
When Toll Restriction blocks a call, you can have SMDR print the blocked call information. Or, you can have SMDR exclude these types of calls. With Blocked Call Reporting, you can better customize Toll Restriction for the site application.
• Customized Date Format
The SMDR header can show the report date in one of three formats: American, European or Japanese. Set the format for your preference.
• Transferred Call Tracking
SMDR shows each extension share of a transferred call. If an outside call is transferred among four extensions, SMDR shows how long each of the callers stayed on the call.
• Data Call Tracking
Data Call Tracking can log the system internal data calls. Since SMDR normally logs external (trunk) data calls, Data Call Tracking lets you get a complete picture of data terminal activity.
• Digit Counting
With Digit Counting, SMDR can selectively keep track of toll calls. For example, if the digit count is nine, SMDR does not include toll calls in the home area code. Digit Counting permits SMDR to include only the calls you want to monitor.
• Digit Masking
Digit Masking lets you X out portions of the number dialed on the SMDR report. A digit mask of seven, for example, masks out all exchange codes (NNXs) and local addresses. Digit Masking makes it easier to keep track of calling patterns, without having to interpret each individual number. You can also use Digit Masking to block out access and security codes.
• Duration Monitoring
SMDR can include calls of any duration, or only those that last longer than the interval you specify. If you want to keep track of all trunk activity, use a short duration. To keep track of only significant usage, use a longer duration.
• Extension Exclusion
You can selectively exclude extensions from the SMDR report. This ensures privacy for high-profile callers. For example, the company attorney negotiating a merger may not want his calls to show up on an in-house report.