IP ADDRESS DIALING

IP ADDRESS DIALING Description
If allowed, users may place calls using an IP path. The system accepts user dialed digits as the IP address for the called party. When dialing an IP call, the asterisk, ‘*’, is used as the “dot” between bytes of the IP address.
Operation iPECS Phone To place an IP Call
1. Lift the handset or press the [SPEAKER] button.
2. Press {IP GRP} button or dial IP Group access code.
3. Dial ‘xxx * xxx * xxx * xxx’, use ‘*’ as the dot in the IP address.
4. Press ‘#’ to complete dialing.
SLT
To place an IP Call
1. Lift the handset.
2. Dial IP Group access code.
3. Dial ‘xxx ‘*’ xxx ‘*’ xxx ‘*’ xxx’, use ‘*’ as the dot in the IP address.
4. Press ‘#’ to complete dialing.

DTMF SIGNAL SENDING

DTMF SIGNAL SENDING
Description
Dual Tone Multi-Frequency (DTMF) signals are used with CO lines assigned for DTMF signaling. The duration of the DTMF signal can be adjusted from 40 to 990 milliseconds.
Operation System Operation of this feature is automatic when programmed.
Conditions
1. The system mutes the user’s voice transmission to reduce interference while sending DTMF

ALTERNATE ATTENDANT

ALTERNATE ATTENDANT
Description
This feature allows an Alternate answer point while the Attendant station is in an unavailable mode. When in the unavailable mode, the next available Attendant in the Attendant group will receive Attendant calls and recalls.
Operation Attendant To assign a flexible button to activate {ALT ATD} button [PGM] + {FLEX} + ‘562’ + [SAVE]
To toggle Attendant Unavailable feature
1. Dial ‘562’, the Alternate Attendant code or press {ALT ATD}.
Conditions
1. Alternate Attendant activates the DND feature at the Attendant station and affects all calls to the Attendant station.
2. A Flex button can be assigned to activate Alternate Attendant. The {ALT ATTENDANT} button LED indicates the status of the Alternate Attendant feature, On: Attendant unavailable.
3. A station, which is receiving calls forwarded from the System Attendant, cannot use the Alternate Attendant feature.
4. All except for one attendant can activate Alternate Attendant. When the last Attendant attempts to activate this feature, error tone is received.
5. An Attendant forwarded to an unavailable Attendant is also considered to be in the unavailable Attendant mode.
6. When there is a queued Attendant call, unavailable Attendant stations [HOLD] button will flash but no audible ring is provided and the station cannot retrieve the call. When an Attendant changes from unavailable to available status, any queued Attendant calls will be available to the Attendant.

SLT MESSAGE WAIT INDICATION

SLT MESSAGE WAIT INDICATION
Description
All SLT devices will receive a “Stutter” dial tone as an audible Message Wait Indication. In addition, industry standard Message Waiting telephones may be connected to the system. Software will cause the lamp to flash when a messaging is waiting.
Operation System The system switches the 90 VDC lamp On and Off for assigned SLTs indicating a Message Wait.
Conditions
1. The system switches a 90 VDC supply On and Off to flash the SLT’s neon lamp.
2. Although the SLT Battery Feed is removed during the 90 VDC On cycle, the system will recognize an SLT Off-hook event.
3. The SLT must incorporate a 90 VDC neon lamp that is connected directly across the tip and ring of the voice network

Code Restriction Override/Toll Restriction

Code Restriction Override/Toll Restriction
Description
Override
Code Restriction Override/Toll Restriction Override lets a user temporarily bypass the Code Restriction for an extension. This helps a user that must place an important call that Code Restriction normally prevents. For example, you could set up Code Restriction to block 100 calls and then provide a Code Restriction Override code to your attendant and executives. When the attendant or executive needs to place a 100 call, they just:
• Press Speaker key, dial a service code, and enter their override code.
• Press Speaker key and dial a trunk access code (e.g., 9 or # 9 002).
• Place the 100 call without restriction.
You can assign a different Code Restriction Override code to each extension. Or, extensions can share the same override code.
Code Restriction Override overrides all Code Restriction programming. Walking Code Restriction allows you to assign a Code Restriction level for each user. When a call is placed using Walking Code Restriction, the restriction for the call is based on the Code Restriction level defined in PRG 21-05-xx and PRG 21-06-xx.
Conditions
• Off-Premise notification and external extensions require access to outside lines.
• In the Class heading in the SMDR report, POTA indicates that the call was placed using Temporary Code Restriction Override.
• Code Restriction Override and Walking Code Restriction temporarily overrides an extension Code Restriction.
• Users will hear, “Your call cannot go through. Please call the operator” when they dial a number that Code Restriction prevents.

SLT BROKER CALL

SLT BROKER CALL
Description
Broker Call allows an SLT user to engage in two (2) calls, alternating between the two parties, so that the conversation with each party is private.
There are two types of Broker Call, Transfer and Camped On. Transfer Broker Call: 2nd Call is originated by SLT user. Camped On Broker Call: 2nd Call is delivered to the SLT through a Camp-On.
Operation SLT
To activate a Transfer Broker Call
1. Make or receive an intercom or external call.
2. Momentarily press the hook-switch, intercom dial tone received and active call is placed in Exclusive hold state.
3. Place second call.
4. To alternate between calls momentarily press the hook-switch.
To activate a Camp-On Broker Call
1. Make or receive an intercom or external call.
2. Receive a Call Waiting/Camp-On tone.
3. Momentarily press the hook-Switch, intercom dial tone received and the active call is placed on Exclusive Hold.
4. Dial the Camp-On Answer feature code ‘600’, camped on call is connected
To alternate between the calls
1. Momentarily press the hook-switch.
2. Dial the Camp-On Answer feature code ‘600’.
Conditions
1. After a hook-switch flash, if the call results in an error, busy, no answer or an abnormal state, the SLT user may momentarily press hook-switch to retrieve the held call.
2. During a Transfer Broker Call, if the SLT user goes on-hook, the Broker Call parties are connected completing a Call Transfer.
3. During a Transfer Broker Call, if the active caller disconnects from the SLT user, the held party, if another station, is connected to the SLT. If the held party is an CO/IP call, the SLT user receives error tone and may go on-hook to receive recall and retrieve the held call
4. During a Camp-On Broker Call, if the SLT user goes on-hook, the active call is disconnected and the held call recalls to the SLT.

IPECS PHONE ANSWERING MACHINE EMULATION

IPECS PHONE ANSWERING MACHINE EMULATION
Description
When a call is sent to a Voice mailbox, the associated station can be assigned to notify the user and allow the user to screen the call. Two methods of notification and call screening are provided, Ring or Speaker mode.
In the Ring mode, the user is notified by flashing of the AME (Answering Machine Emulation) Flex button. The user may press the Flex button to hear the caller as the voice message is stored. In the Speaker mode, when the call is sent to the Voice Mailbox, the caller’s voice is automatically broadcast over the speaker of the user’s iPECS Phone.
The user may terminate the screening leaving the caller in voice mail to record a message, talk with the caller and record the conversation in the mailbox, or answer the call and disconnect the Voice Mail.
The user’s iPECS Phone must be assigned with an AME Flex button for proper operation.
Operation iPECS Phone To assign an {AME} button: Ring Mode
[PGM] + {FLEX} + ‘564’ + ‘0’ + [SAVE] Speaker Mode
[PGM] + {FLEX} + ‘564’ + ‘1’ + [SAVE]

Flexible System Numbering

Flexible System Numbering
Flexible System Numbering lets you reassign the system port-to-extension assignments. This allows an employee to retain their extension number if they move to a different office. In addition, factory technicians can make comprehensive changes to your system number plan. You can have factory technicians:
• Set the number of digits in internal (Intercom) functions. For example, extension numbers can have a maximum of 8 digits.
• Change your system Service Code numbers.
• Assign single digit access to selected Service Codes.
Talk to your sales representative to find out if this program is available to you.
You can also use Flexible System Numbering to change the system Trunk Group Routing code. Although the default code of 9 is suitable for most applications, you can alter the code if needed.
The system provides a completely flexible system numbering plan. Refer to the chart below and the SL1100 Programming Manual for more details.
Flexible System

Programmable Function Keys

Programmable Function Keys
Description
Each Multiline Terminal has Programmable Function Keys. Programmable Function Keys simplify placing calls, answering calls and using certain features. You can customize the function of a Multiline Terminal programmable keys from each Multiline Terminal. Depending on your telephone style, you can have up to 24 Programmable Function keys.
Conditions
•When a key is programmed using service code 752, that key cannot be programmed with a function using the 751 code until the key is undefined (000). For example with a Park Key programmed by dialing 752 + *04 must be undefined by dialing 000 before it can be programmed as a Voice Over key by dialing 751 + 48.
•Using PRG 92-01 to copy a Multiline Terminal Programmable Function Keys, copies all the keys whether or not they exist on the telephone to which the programming is being copied. This may cause confusion when trying to define a key which is already defined but which does not exist on the telephone (displays as DUPLICATE DATA). It is recommended to either clear these non-existent keys or to copy only from an extension which has the same or fewer number of keys than the extension to which the programming is being copied.
•Speed Dialing and One-Touch Calling also offer quick access to calls and features.
•Programming a 60-button console requires separate programming.
•Below shows example of function key and LCD display indication (PRG 15-07-01 Function Key Assignment).
FunctionNu
mber FunctionDisplay
00None[All Blank] 01DSS/One-TouchDSS/ONE TOUCH 02Microphone Key (ON/OFF)MIC KEY 03DND KeyDND KEY 04BGM (ON/OFF)BGM 05HeadsetHEADSET 07Conference KeyCONFERENCE 10Call Forward - ImmediateCALL FORWARD 11Call Forward - BusyTRANSFER-BUSY 12Call Forward - No AnswerTRANSFER-NO ANS 13Call Forward - Busy/No AnswerTRANSFER-BUSY/NO ANS 14Call Forward - Both RingCALL FWD-DUAL RING 15Follow MeFOLLOW ME
If a key is programmed as a DSS/One-Touch key for a station that is set for Call Forward All Calls or Do Not Disturb, the DSS/One-Touch key flashes.
Refer to the SL1100 Programming Manual for a complete list of Function Numbers.
•One-Touch keys programmed for Park Hold Service Code cannot be used to park calls without using Hold or Transfer.
•Pauses can be entered in the dial string of a DSS/One Touch key. The pause is entered as P in the dial string and causes the system to wait three seconds before sending the rest of the digits that follow the P (pause). Multiple pauses can be entered.
•The @ can be entered in the dial string of a DSS/One Touch key. The @ only applies to ISDN and Intercom calls. When using the @, the system waits for the destination to answer (answer supervision), and then sends the rest

Abbreviated Dialing

Abbreviated Dialing/Speed Dial SSSS Account Code Forced/Verified/Unverified SSSS Account Code Entry SSSS Alarm SSSS Alarm Reports SSES Alphanumeric Display SSSS Analog Communications Interface (ACI) SSSS Ancillary Device Connection SSSS Answer Hold/Automatic Hold SSSS Attendant Call Queuing SSSS Automatic Call Distribution (ACD) N/ASSS Automatic Release SSSS Automatic Route Selection (ARS/F-Route) SSSS Background Music SSSS Barge-In SSSS Battery Backup - System Memory SSSS Battery Backup - System Power SSSS Built-in Automated Attendant SSSS Call Arrival (CAR) Keys SSSS Call Duration Timer SSSS Call Forwarding SSSS Call Forwarding with Follow Me SSSS Call Forwarding, Off-Premise SSSS Call Forwarding/Do Not Disturb Override SSSS Call Monitoring SSSS Call Redirect SSS

Off-Duty Mode

Off-Duty Mode
Description
Off-Duty Mode temporarily logs-out an ACD agent's phone. There are two types of Off-Duty Mode:
Manual Off-Duty Mode
An ACD Agent can enable Manual Off-Duty Mode anytime they want to temporarily log out of the ACD Group. They might want to do this if they go to a meeting or get called away from their work area. While logged out, calls to the ACD Group will not ring the agent's phone.
Automatic Off-Duty Mode
When an ACD Group has Automatic Off-Duty Mode, the system will automatically put an agent's telephone in Off-Duty Mode if it is not answered. This ensures callers will not have to wait while ACD rings an extension that won't be answered. For multiline terminals, the system enables Automatic Off-Duty Mode for all phones with Off-Duty Mode keys. For single line telephones, you must set an option in programming to enable Automatic Off-Duty Mode

Telephone keys

IP4WW-( )*TXH-B TEL Call Indicator Lamp
Exit Key
Exit any screen and return the display to “Time & Date”.
Handset

This lamp flashes fast when a call is ringing and flashes slower when a message has been left.
Alphanumeric Display
The LCD has 3 lines, 24 characters with backlight.
Soft Keys
The Soft Keys show the available features for your current activity. Any feature shown at the bottom of the LCD is available.
Help Key
The user can press this key followed by a programmable key to check what Line or Programmable Feature is assigned on the key.
Programmable Function Keys
Flexible Line keys or Feature Keys assigned by the System Administrator.
Flash Key
Press key to finish an outside call and hear the dial tone.
Transfer Key
Allows the extension user to transfer established calls to another extension.
DND Key (Do Not Disturb)
Setup a Do Not Disturb if pressed during a call. Mute (Microphone) Key
Mute handset or Handsfree Microphone. LED lights when microphone is muted.
Clear/Back Key
Press this key to cancel the current action or delete a character.
Cursor Key
Access various features with simple operation.
Volume (UP) Key

Dial Keys HOLD Key
Press this key to place an internal or external call on hold.
Speaker Key
Incoming Call History Key
Controls the built-in speaker, which can be used for Handsfree dialing/ monitoring. LED on key lights when key is active. Enter
Key
Speaker
* 12 Programmable Function Keys are available for IP4WW-12TXH-B TEL. 24 Programmable Function Keys are available for IP4WW-24TXH-B TEL.
** The illustration shows IP4WW-24TXH-B TEL.
Redial Key
Directory Functions

Numbering

Numbering (page ) table, the nX rows (e.g., 1X) are for single digit codes. The remaining rows (e.g., 11, 12, etc.) are for two digit codes.
● Entering a single digit affects all the Dialed Number entries beginning with that digit. For example, entering 6 affects all number plan entries beginning with 6. The entries you make in step 2 and step 3 below affect the entire range of numbers beginning with 6. (For example, if you enter 3 in step 2 the entries affected would be 600-699. If you enter 4 in step 2 below, the entries affected would be 6000-6999.)
● Entering two digits lets you define codes based on the first two digits a user dials. For example, entering 60 allows you to define the function of all codes beginning with 60. In the default program, only * and # use two-digit codes. All the other codes are single digit. If you enter a two digit code between 0 and 9, be sure to make separate entries for all the other two digit codes within the range as well. This is because in the default program all the two digit codes between 0 and 9 are undefined.

Multiline Operation

Simplifying Multiline Operation with One-Touch Keys
A Multiline user can access many features through Service Codes (e.g., Service Code *0 answers a Message Waiting from a co-worker). To streamline the operation of their phone, a Multiline user can store these codes under One-Touch Keys. This provides one-button operation for almost any feature. To find out more, read the One-Touch Calling and One-Touch Serial Operation features in your Features and Specifications Manual.
Programmable Keys
When reading an instruction using programmable keys, you will see a notation similar to (Program 15-07-01 or SC 751: 05). This means that the key requires function code 05, and you can program this code through Program 15-07-01 or by dialing Service Code 751. Service Code 752 is also used and requires a previously programmed “751” key to be undefined before the system will accept the 752 programming (if a key is programmed with a function using the 751 code, undefine the key using 751 + 000). Refer to the Programmable Function Keys feature in your Features and Specifications Manual if you need more information.
Using Handsfree
The manual assumes each extension has Automatic Handsfree. This lets a user just press a line key or the SPEAKER key to answer or place a call. For extensions without Automatic Handsfree, the user must:
 Lift the handset or press the SPEAKER key for Intercom dial tone
 Lift the handset or press the SPEAKER key, then press a line key for trunk dial tone
ACD Agents and Non-ACD Ring Groups
If an ACD agent is assigned to several different ring groups (Program 22-04-01), while they are logged into the ACD group, they will only receive calls from the ACD ring group. Calls from other ring groups will only ring the agent's extension while they are logged ou

Mailboxes, you should enable additional

Since by default only extensions 101 ~ 164 have Subscriber Mailboxes, you should enable additional
Subscriber Mailboxes for all installed extensions.
To enable additional Subscriber Mailboxes:
1. In 47-02-01 Mailbox Type, enter 1 to enable a Subscriber Mailbox for each extension.
• To make programming easier, consider associating a mailbox number with a station port. For
example, mailbox 1 should correspond to port 1, which in turn corresponds to extension 101.
2. In 47-02-02 Mailbox Number, select the extension number to be associated with the mailbox you
are programming.
• Normally, mailbox 1 should use Mailbox Number 101, mailbox 2 should use Mailbox Number
102, etc.
3. For Voice Mail access;
• You can optionally use 15-07-01 Programming Function Keys to assign a Voice Mail key (code
751 + 77).
• If you don’t assign the Voice Mail key for Voice Mail access, an extension user can access his
mailbox by the following actions:
- Press Speaker key
- Dial InMail pilot number
- Dial mailbox number
SECTION 5 SET UP AUTOMATED ATTENDANT TO ANSWER
OUTSIDE CALLS
To enable Automated Attendant to answer outside calls, set up Direct Inward Lines (DILs) and terminate
them to InMail.
Automated Attendant enables the following capabilities:
• All calls are answered by Call Routing Mailbox 1 and Dial Action Table 1. This happens because:
- Answer Table 1 Runs Monday-Friday from 8:30 AM to 5:00 PM, and uses Call Routing Mailbox 1.
- At all other times, the Default Mailbox answers - also using Call Routing Mailbox 1.
• Dial Action Table 1 allows outside callers to perform the following actions:
- Dial system extensions (if installed).
- Dial 0 (Operator access code) for an operator (extension 101).
- Dial * + Extension to leave a Quick Message in a mailbox.
- Dial # + Extension to remotely log on to their mailbox.
- Wait on the line to be automatically routed to the operator.
To Set up the Automated Attendant to answer outside callsemail call (866)206-2316 or email MasterTelephone@gmail.com

INCOMING TRUNK RING GROUPS TO ACD GROUPS

ASSIGN INCOMING TRUNK RING GROUPS TO ACD GROUPS
This section explains how to customize Trunk Ring ACD Groups for each Work Period. You will assign Incoming Trunk Ring Groups to ACD Groups for each daily Work Period. If a trunk within the incoming group is assigned to an ACD Group, incoming calls on that trunk directly ring the first available ACD agent. The system always knows the day of the week, so ACD can implement the schedules and periods you program automatically. Use the ACD Incoming Trunk Ring Group Assignment Worksheet (41-03-xx) on page 2-15 and the sample below when completing this step.
 There are 25 Ring Groups, eight Work Periods and 2 ACD Groups.
You can assign whether the night announcement is used for the ring group. The night announcement function is not available for ACD pilot number calls.
Set the Incoming Trunk Ring Group priority. Priority groups always have precedence over normal groups. For example, if a call from a priority group rings in when while a normal group call is already ringing, ACD services the priority call first. ACD services multiple priority calls on a first-come, first-served basis.
1.Select the Incoming Trunk Ring Group you want to program.
In the Incoming Trunk Ring Group field at the top of the worksheet, enter the number of the incoming group you are programming. To see which trunks you assigned to the ring group, refer to Determine Trunk Work Schedules on page 2-11. The sample worksheets on the next page are for Incoming Ring Groups 2 and 3.
2.Enter the Incoming Trunk Ring Group for each Work Period.
In the ACD column for each Work Period, enter the number of the ACD group (1~2) that will answer the Incoming Ring Group calls. Only one ACD Group can answer an Incoming Ring Group calls during any single Work Period. In the sample worksheet on the next page for Ring Group 2, for example, Incoming Trunk Ring Group 1 rings into ACD Group 1 during Work Periods 1 and 3. It rings into ACD Group 2 during Work Period 2.
3.Set whether or not the Incoming Trunk Ring Group entered in the previous step should play the Night Announcement.
Select whether the Incoming Trunk Ring Group should have the Night Announcement enabled. Night Announcement used is selected from the VRS.
4.Set the priority of the Incoming Trunk Ring Group being defined.
Set the Incoming Trunk Ring Group for Priority or Normal operation. Priority Ring Groups have precedence over Normal Ring Groups. For example, if a normal trunk is already ringing an ACD group when a priority trunk rings in, the new call starts ringing and the normal trunk waits in queue behind it. Two priority trunks ringing at the same time will ring the ACD Group on a first-come, first-served basics

WHAT IS ACD

WHAT IS ACD?
1.1 Equitable Distribution of Calls Among Agents
Automatic Call Distribution (ACD) uniformly distributes calls among member agents of a programmed ACD Group. When a call rings into an ACD Group, the system automatically routes the call to the agent that has been idle the longest. Automatic Call Distribution is much more sophisticated and comprehensive than Department Calling and other group services – it can accurately judge the work load at each agent and distribute calls accordingly. Automatic Call Distribution operation is further enhanced by:
 ACD Announcements (which play to incoming callers)  ACD Call Queuing  ACD Overflow
 Agent Log In and Log Out Services  Flexible Time Schedules

Abbreviated Dialing/Speed Dial

Abbreviated Dialing/Speed Dial
Description
Abbreviated Dialing/Speed Dial gives an extension user quick access to frequently called numbers. This saves time, for example, when calling a client with whom they deal often. Instead of dialing a long telephone number, the extension user just dials the Speed Dialing code.
There are three types of Speed Dialing: System, Group and Station. All co-workers can share the System Speed Dialing numbers. All co-workers in the same Speed Dialing Group can share the Group Speed Dialing numbers. Station Speed Dialing numbers are available only at a user’s own extension. The system has 1000 Speed Dialing bins that you can allocate between System and Group Speed Dialing and a maximum of 32 Speed Dialing Groups are available. Each extension has 10 Station Speed Dial bins.
Each Speed Dialing bin can store a number with up to 36 digits.
When placing a not an Speed Dialing call, the system normally routes the call through Trunk Group Routing or ARS (whichever is enabled). Or, the user can preselect a specific trunk for the call. Also the system can optionally force System Speed Dialing numbers to route over a specific Trunk Group. User selection always overrides the system routing.
System Bins Limited to 900 with Speaker Key or #2 Service Code
Though there are 1000 Speed Dialing bins available in the system, once programmed, these bins can currently be dialed only using the Directory Dial feature (Press Directory key + SYS softkey + use arrow keys to locate number or enter the Speed Dial bin name + Speaker key to place call.)
The Speaker key and service code #2 operations are not available for any 4-digit Speed Dial System bin number.
DSS Console Chaining
DSS Console chaining allows an extension user with a DSS Console to chain to a not an Speed Dialing number stored under a DSS Console key. The stored number dials out (chains) to the initial call. This can, for example, simplify dialing when calling a company with an Automated Attendant. You can program the bin for the company number under one DSS Console key (e.g., 81300) and the client’s extension number under the other (e.g., 81301). The DSS Console user presses the first key to call the company, waits for the Automated Attendant to answer, then presses the second key to call the client (extension 400). See the Programming section below for additional details.
The DSS Console user can also chain to a number not in the Speed Dial list dialed manually, from a Programmable Function Key or a One-Touch Key.
Storing a Flash
To enhance compatibility with connected Centrex and PBX lines, Speed Dialing bin can have a stored Flash command. For example, storing 9 Flash 926 5400 causes the system to dial 9, flash the line and then dial 926 5400. The Flash can be stored by the user from their telephone or by the system administrator during system programming.
Using a Programmable Function Key
To streamline frequently-called numbers, a Speed Dialing Programmable Function Key can also store a Speed Dialing bin number. When the extension user presses the key, the telephone automatically dials out the stored number. This provides true one-touch calling via telephone function keys.

SET UP SIMPLE DAY/NIGHT ANSWERING

SET UP SIMPLE DAY/NIGHT ANSWERING
After you set up DILs to InMail, Call Routing Mailbox 1 answers outside calls. This is because:
• All trunks by default are assigned to Answer Table 1.
• Answer Table 1, which runs Monday-Friday from 8:30 AM to 5:00 PM, uses Call Routing Mailbox 1.
• The Default Mailbox, which runs at all other times (evenings and weekends), also uses Call Routing Mailbox 1.
To Set up simple Day/Night Answering:
• In 47-11-03 Default Mailbox Category and in 47-11-03 Default Mailbox Number change the Default Mailbox for AnswerTable 1 to 2.
• From the System Administrator Mailbox:
1. Dial SA + I and record a new Instruction Menu message for Call Routing Mailbox 1.
2. Dial SA + I and record a new Instruction Menu message for Call Routing Mailbox 2.
Monday-Friday from 8:30 AM to 5:00 PM callers hear the Instruction Menu message for Call Routing Mailbox 1.
Evenings and weekends, callers hear the Instruction Menu message for Call Routing Mailbox 2.

Log On to VoiceMail

Log On to VoiceMail
SL1100
Description
A subscriber can log on to their mailbox using a method that best suits their needs and location. While at their own phone, the subscriber just presses a single key to log on to their mailbox.To use their mailbox while at a co-worker's phone, the subscriber dials the InMail master number, followed by their mailbox number (which is normally the same as their extension number). If they are away from the office, the subscriber can still use their mailbox by calling in through the Automated Attendant.
Local (On-site) Logon
An extension user can log on to their mailbox in the following ways:
• Press their Voice Mail key to log on to their Subscriber Mailbox.
• Dial the InMail master number (e.g., 200), followed by their mailbox number. This method is typically used by Guest Mailbox users, as well as subscribers attempting to log into their Subscriber Mailbox from a coworker's phone.
Remote Log On
A Subscriber Mailbox user can call into the Automated Attendant and log on to their mailbox. Following are two of the ways a user can do this:
• After the Automated Attendant answers, dial a digit (typically #) followed by their mailbox number. This method allows outside callers to log into their mailboxes from outside the company. After they log on to their mailbox, they can use the allowed features in the mailbox main menu.
To avoid unauthorized access to their mailbox, the user can enable his own unique Security Code.
• If an extension has a Direct Inward Line that voice mail picks up, the caller can dial # during their greeting to log on to their mailbox (instead of leaving a message). This method allows subscribers to dial their own number and then use the features of their mailbox. This ability must be set up in the user Next Call Routing Mailbox. For example:
- Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
- While listening to their greeting, the subscriber can dial: # (to route to their Next Call Routing Mailbox), then # and their mailbox number to log on to their mailbox.
By default, this option is provided in Call RoutingMailbox 1. Additionally, the subscriber should enable a Security Code for their mailbox to prevent unauthorized logon.