Select the trunk based off the Trunk Route Priority (0) or based off the trunk that has not been used in the longest time (1). Default 0 Related Program 14-05 14-06 02 03 04 05 06 07 08 09 Intercom Interdigit Time Trunk Interdigit Time (External) Dial Tone Detection Time Disconnect Time when Dial Tone not Detected Dial Pause at First Digit Toll Restriction Override Time Preset Dial Display Hold Time Ringdown Extension Timer (Hotline Start) 0 ~ 64800 seconds 0 ~ 64800 seconds 0 ~ 64800 seconds 0 ~ 64800 seconds 0 ~ 64800 seconds 0 ~ 64800 seconds 0 ~ 64800 seconds 0 ~ 64800 seconds When placing Intercom calls, extension users must dial each digit in this time. The system waits for this time to expire before placing the call in a talk state (Call Timer starts after time expires, Voice Over and Barge-In is not allowed until after time expires). If dial tone detection is enabled, the system waits this time for the Telco to return dial tone. When the time expires, the system assumes dial tone is not present. To disable this time (and have the system wait continuously), enter 0. If 14-02-11 is enabled, the system skips over a trunk if dial tone is not detected. This option pertains to calls placed using Speed Dial, ARS, Last Number Redial or Save Number dialed. It does not pertain to line key or Direct Trunk Access calls. After dialing the Toll Restriction Override codes, the system removes Toll Restriction from the extension for this time. A Ringdown extension automatically calls its programmed destination after this time.
Optimum operation
To achieve optimum operation from your ESI Cordless Handset II Repeater: • Place the Repeater at least six feet off the ground so it has a clear line-of-sight. • Make sure the Repeater has good reception from the base station (or Repeater to which it is daisy-chained). • Make sure the Repeater location is close to a standard 120 VAC power outlet. • Never install electrical cords across traffic areas where they can cause a tripping hazard (additionally, such cords, if damaged, may create fire or electrical hazards). • Allow at least 35 feet between Repeaters. If you install Repeaters across multiple floors, be sure to allow 35 feet vertically, too. • Install the Repeater away from sources of electrical interference. Examples include audio systems, office equipment, and microwave ovens. • Install the Repeater away from heat sources and direct sunlight. • Install the Repeater away from items that can interfere with radio signals. Examples include metal doors, thick walls, niches, and cupboards.
System SD card must be present
An Avaya System SD card must be present in this slot at all times. This card holds copies of the IP Office firmware and configuration and is used as the IP500v2 control units non-volatile memory. · Each Avaya System SD card has a unique Feature Key serial number which is used for generating and validating licenses entered into the IP Office configuration. · The card stores the prompts for embedded voicemail operation and acts as the message store for embedded voicemail messages. · Prior to any planned shutdown or restart of the IP Office system, the current configuration running in the IP Office system's RAM memory is copied to the /primary folder on the System SD card and to the systems nonvolatile memory. · Following a restart, the software in the /primary folder is loaded by the IP500v2 control unit. If the required software is not present or valid a sequence of fallback options is used, see Booting from the SD Cards 155 for full details. · Following a restart, if present, the configuration file in the /primary folder is loaded by the IP500v2 control unit. If no file is present the system will check for a file in its internal non-volatile memory. If no copy is found it will generate a default configuration file. See Booting from the SD Cards 155 for full details. · Once each day (approximately between 00:00 and 00:30) the IP Office will copy the current configuration running in its RAM memory to the /primary folder on the card. · Configuration changes made using IP Office Manager are first written to the copy of the configuration file on the card and then merged with the configuration running in the IP Office system's RAM memory. · The write lock setting on cards in the System SD card slot is ignored. · Optional SD Card A card does not have to be present in this slot for normal IP Office operation. The slot can be used for various maintenance actions.
Network Services Processor
60-Key Expansion Console, B.3, I.8, I.9 60-Key Second Expansion Console, B.3, I.8, I.9 Analog ports, I.7 Battery. See Cautions Cabinets Expansion, F.2 Cautions, E.1 Battery, E.1 Fuse, E.1 Power supply, E.1 CO lines Capacities. See System capacities Connecting, I.5 Console, B.3, I.8, I.9 ESI Cordless Handsets. See Phones ESI Presence Management, D.1 Expansion Cabinet, F.2 Expansion Console, B.3, I.8, I.9 Fuse. See Cautions Grounding, F.2, I.1, I.3 Hardware installation, E.2–F.15 LED functions, F.15, G.6, H.6 Main board, A.2 Memory Module, A.3 Installation or replacement, F.5–F.8, G.5, H.5 Mirrored Memory Module (M3), A.3 Installation, F.9–F.13 MOH, I.3 NSP (Network Services Processor), A.7 Overlays, B.4 Paging, I.4 Phones Digital Feature Phones, B.1 ESI Cordless Handsets, B.2, B.3 IP Phones, B.2 VIP Softphone, B.4 Port cards Capacities, A.4 Charts, I.13–I.20 Installation, G.3–G.4, G.3–G.4 Installation, F.2 Port card adapter, F.3 Power, I.1 Power Distribution Shelf, A.3 Power supply. See Cautions Transformers, wall-mount, A.3 PRI, I.5 Regulatory information (U.S. and Canada), E.2 Ringer equivalence number (REN), E.2 Serial ports, I.3 Site location, F.1 SMDR, I.3 System capacities, D.1 T1, I.5 UPS (uninterruptible power supply), I.1 VIP Softphone. See Phones
ARS
For tie lines, enable or disable the ability to absorb (ignore) the first incoming digit. Use this to make the tie trunk compatible with 3- and 4-digit tie line service. This option does not apply to DISA.
This option enables or disables a DISA or tie trunk caller ability to dial 9 for Trunk Group Routing or Automatic Route Selection (ARS/F-Route).
Virtual Extension Ring Assignment
Virtual Extension Ring Assignment to assign the ringing options for an extension Virtual Extension Key or Virtual Extension Group Answer Key which is defined in Program 15-07. You make an assignment for each Night Service Mode. Assign extension numbers and names to virtual extension ports in Program 15-01. Program Virtual Extension keys in Program 15-07 (code *03). There are 50 Virtual Extension Ports.
Speed Dialing Trunk Group
Speed Dialing Trunk Group to define the trunk group to be seized for each Speed Dialing number. If this program has an entry of 0 (no setting), then seizing a line follows the trunk access group routing of the caller’s extension (refer to Program 14-06). This setting is available only in External Speed Dialing Mode
Esi-link
(with Esi-Link) CO line 1 answer ring destination First ring — Line 1 (optionally named “SALES”) rings at operator’s extension. Third ring — Extension 112 at Location 702 is added. Fifth ring — Extension 100 and Location 702 extension 112 stop ringing; and Location 703 extension 101 starts ringing. Ninth ring (or no available Esi-Link channels for Ring 5) — Call is answered by auto attendant. CO line 2 answer ring destination First ring — Line 2 (optionally named “MFG.”) rings at extensions 118–119. Third ring — Line 2 rings at Department 290 in Esi-Link Location 702. Fifth ring — (In this example, Ring 5 isn’t programmed. If an Esi-Link connection to Location 702 is available, the call routing will follow the call forwarding for Department 290.) CO line 3 answer ring destination First ring — Line 3 (optionally named “TECH”) is answered by auto attendant (branch ID 4) in home location. Branch ID 4 is assigned as a GoTo: Remote branch to an ID branch at Locati
Weather resistant
Telephone line powered • Weather resistant • Adjustable microphone and speaker volume (preset for optimal operation) • Call time out, to limit prank calls and false alarms (approximately 30 seconds) • Responds to forward disconnect • Auto-answer feature allows remote monitoring (can be disabled) • Two way handsfree communication • Vandal resistant brushed stainless steel face plate with mounting gasket • Flush mountable using included rough-in box
Special Access
Service Code Setup, Administrative (for Special Access) to customize the special access Service Codes which are used by the administrator in the Hotel/Motel feature. You can customize additional Service Codes in Programs 11-10 ~ 11-14 and 11-16. The following chart shows: • The number of each code (01 ~ 14). • The function of the Service Code. • What type of telephones can use the Service Code. • The default entry. • Programs that may be affected when changing the code.
Activation Key Code
Activation Key Code and Key Management System To obtain additional activation keys, you need to purchase the appropriate activation key codes and access the Key Management System. You can download the activation keys as an activation key file from the Key Management System. To download the activation keys, enter the MPR ID number shown on the IPCMPR card in the PBX, and activation key number and registration ID provided on each activation key code. For information about the type of activation key codes available, refer to "Additional Activation Keys in the SD Memory Card (Activation Key Files)". Note • You can only download the activation key file once using the activation key number and registration ID provided on the activation key code. • Up to 8 activation keys can be downloaded as one activation key file. • Up to 100 activation key files can be installed on the SD Memory Card. • It is possible to send the activation key file to a specified e-mail address at the same time as downloading it to a PC. • Make sure to backup the downloaded activation key files on your PC. • In the event of a system malfunction, you need a temporary activation key for maintenance purposes. The temporary activation key can only be used for a limited time period, and can be downloaded from the Key Management System in the same way as downloading activation key files.
External paging device connection ESI
External paging device connection ESI-1000 and ESI-600, and ESI-50 On either of these systems, a dry-contact overhead-paging device can be connected through the RJ-11 OH Paging connector, which is located on the front of the main board faceplate just below the NSP’s Ethernet connector. Although this is a six-pin connector, only two pairs are needed between the paging device and the connector: • To pin-out the connector for normally open operation, connect the audio wires to pins 3 and 4 and the control pair to pins 1 and 2. • To pin-out the connector for normally closed operation, connect the audio wires to pins 3 and 4 and the control pair to pins 5 and 6. ESI-200 and ESI-100 A dry contact overhead-paging device can be connected to the system through the first port card's 66 block.1 The overhead paging port is fixed (located on the main board) as code 599 for programming purposes and user access. (See “Worksheet” wiring charts,
System Numbering
System Numbering to set the system numbering plan. The numbering plan assigns the first and second digits dialed and affects the digits an extension user must dial to access other extensions and features, such as service codes and trunk codes. If the default numbering plan does not meet the site requirements, use this program to tailor the system numbering to the site. Caution! Improperly programming this option can adversely affect system operation. Make sure you thoroughly understand the default numbering plan before proceeding. If you must change the standard numbering, use the chart for Table 2-1 System Numbering Default Settings on page 2-57 to keep careful and accurate records of your changes. Before changing your numbering plan, use PC Pro to make a backup copy of your system data. Changing the numbering plan consists of three steps: Step 1 : Enter the digit (s) you want to change You can make either single or two digit entries. In the Dialed Number column in the Table 2-1 System Numbering Default Settings on page 2-57, the nX rows (e.g., 1X) are for single digit codes. The remaining rows (e.g., 11, 12, etc.) are for two digit codes. • Entering a single digit affects all the Dialed Number entries beginning with that digit. For example, entering 6 affects all number plan entries beginning with 6. The entries you make in step 2 and step 3 below affect the entire range of numbers beginning with 6. (For example, if you enter 3 in step 2 the entries affected are 600 ~ 699. If you enter 4 in step 2 below, the entries affected are 6000 ~ 6999.) • Entering two digits lets you define codes based on the first two digits a user dials. For example, entering 60 allows you to define the function of all codes beginning with 60. In the default program, only * and # use 2-digit codes. All the other codes are single digit. If you enter a two digit code between 0 and 9, be sure to make separate entries for all the other two digit codes within the range as well. This is because in the default program all the two digit codes between 0 and 9 are undefined.Defining codes based on more than 2 digits require a secondary program (Program 11-20) to define the codes. Step 2 : Specify the length of the code you want to change After you specify a single or two digit code, you must tell the system how many digits comprise the code. This is the Number of Digits Required column in the Table 2-1 System Numbering Default Settings on page 2-57. Step 3: Assign a function to the code selected After entering a code and specifying its length, you must assign its function. This is the Dial Type column
Keep Alive
Network Keep Alive Setup to set the interval and retry count of the AspireNet networking keep alive message. The keep alive is used for ISDN and IP networking. The keep alive message is automatically responded to by the destination system, if the response is not received the retry count will start. If a response is not received within the number of retries, the networking link will be taken out of service. When the link is taken out of service: • Any calls that are in progress will be released. • Park Hold orbits will be released. • No further Park Hold information will be sent until the link is active. The link will automatically become active when the next keep alive response is received.
SOFTKEY DISPLAY
WHAT THE SOFTKEY DISPLAY PROMPTS MEAN When using a display telephone in programming mode, various Softkey options are displayed. These keys will allow you to easily select, scan, or move through the programs. Softkey Display Prompts Softkey Display Prompts If you press this Softkey ... back select The system will ... Go back one step in the program display. You can press Cursor Key (UP) or Cursor Key (Down) to scroll forward or backward through a list of programs. Scroll down through the available programs. Scroll up through the available programs. Select the currently displayed program.- 1 + 1 Move the cursor to the left. Move the cursor to the right. Move back through the available program options. Move forward through the available program options.
T1/PRI
T1/PRI For T1 or PRI applications (only PRI on the ESI-50; it doesn’t support T1), an ESI Communications Server can use a compatible digital line card (DLC)1: • ESI-1000, ESI-600, ESI-200, ESI-100 — DLC and DLC12, each for either T1 or PRI. • ESI-50 — DLC82 for only PRI. Depending on how you configure it, each supports either (a.) a single T1 circuit at 24 DS0 channels or (b.) a PRI circuit supporting 23 “B” (bearer) channels and one “D” (data link) channel. The DLC12 and DLC82 each also support 12 digital stations. The T1 or PRI line is connected via the last two pairs of the industry-standard 50-pin amphenol cable connector on the front of the DLC. Each ESI Communications Server has a different maximum number of system-wide DLCs (see “Port card options,” page A.4). Partial T1 or PRI applications are supported through line programming. Each DLC has built-in CSU functionality. The integrated CSU can be enabled or disabled via system programming2. The following functionality is provided: line, payload, DTE and none (normal operation) loopback modes with the ability to respond back controlled via system programming; alarm conditions, and both ANSI T1.403 and TR 54016 performance messages for ESF only.
Group listen enable
Group listen enable/disable With this feature disabled: if a station user presses SPEAKER while on a call, the Feature Phone immediately turns off the handset and switches to hands-free mode. If enabled, the group listen feature is available system-wide. If disabled, it is no longer available. Default: Disabled. Field 2: Privacy release enable/disable With this feature enabled: if a station user presses a CO line key that is in use (lit red), the user will be immediately conferenced with the call in progress on that line. With this feature disabled: pressing an in-use CO line key has no effect. Default: Disabled.
Grounding instructions
Grounding instructions System grounding (supplemental ground) is as follows: • The conductor wires can be no smaller than the ungrounded branch-circuit supply conductors (usually 16-gauge or higher). • Acceptable wire: bare or covered with green (or green-and-yellow-striped) jacket. • Conductors (and power receptacles) shall connect to earth ground at the service equipment (usually a cold water pipe or copper ground rod). • The supplemental ground must: be used regardless of power cord ground, be connected to the ground lug on the bottom of the cabinet, and retain ground connection when the power supply module is unplugged. • Connect the grounding lugs of all units to system ground
Mirroring operation
Mirroring operation On system power-up — e.g., at initial installation or whenever a drive is replaced — the M3 will first verify that each drive is an ESI-formatted drive. If so, it then will transfer all data from the primary drive to the mirroring drive. This process can take anywhere from a few minutes to one hour, depending on system activity, amount of voice message storage, and configuration. System operation won’t be affected during the data transfer, because this transfer will occur only when call-processing is making no disk drive access requests. If a primary drive is replaced, data will be copied in the same fashion from the mirror drive to the new primary drive. Again, the replacement drive must be a new, unprogrammed ESI drive. If it’s not, the system may copy all data in the wrong direction — i.e., from the new (mostly empty) primary drive to the mirror drive! Therefore, ESI recommends that the mirror drive be moved to the primary drive mounting position and the new drive be mounted on the mirror drive mounting position.
Registration
Registration The CO line telephone numbers, FCC registration number, and ringer equivalence number (REN) of this equipment must be provided to the telephone company before installation. (See below for FCC registration number and ringer equivalence number.) FCC Part 15 This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and — if not installed and used in accordance with the instruction manual — may cause harmful interference to radio communications (in which case, the user will be required to correct the interference at his/her own expense). FCC Part 68 This equipment complies with Part 68 of the FCC Rules. On the bottom of this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. You must, upon request, provide this information to your telephone company. The REN is helpful to determine the quantity of devices you say connect to your telephone line and still have all of those devices ring when your telephone number is called. In most, but not all, areas, the sum of the RENs of all devices connected to one line should not exceed five (5.0). To be certain of the number of devices you may connect to your line, as determined by the REN, you should contact your local telephone company to determine the maximum REN for your calling area. If your telephone equipment causes harm to the telephone network, the telephone company may discontinue your service temporarily. If possible, the telephone company will notify you in advance but, if advance notice is not practical, you will be notified as soon as possible. You will be informed of your right to file a complaint with the FCC. Your telephone company may make changes to its facilities, equipment, operations or procedures that could affect the proper functioning of your equipment. If so, you will be notified in advance, to give you an opportunity to maintain uninterrupted telephone service. If you experience trouble with this telephone equipment, the telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning. This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs. Installation: The device is equipped with a USOC connector. Registration Number: 1T1MF08B33727. Ringer equivalence number (REN): 0.8 Hearing-aid compatibility This equipment, utilizing telephone station equipment manufactured by ESI, meets all FCC requirements for hearing-aid compatibility.
Repeater installation
Repeater installation notes To achieve optimum operation from your ESI Cordless Handset II Repeater: • Place the Repeater at least six feet off the ground so it has a clear line-of-sight. • Make sure the Repeater has good reception from the base station (or Repeater to which it is daisy-chained). • Make sure the Repeater location is close to a standard 120 VAC power outlet. • Never install electrical cords across traffic areas where they can cause a tripping hazard (additionally, such cords, if damaged, may create fire or electrical hazards). • Allow at least 35 feet between Repeaters. If you install Repeaters across multiple floors, be sure to allow 35 feet vertically, too. • Install the Repeater away from sources of electrical interference. Examples include audio systems, office equipment, and microwave ovens. • Install the Repeater away from heat sources and direct sunlight. • Install the Repeater away from items that can interfere with radio signals. Examples include metal doors, thick walls, niches, and cupboards. In case of trouble If you have followed the guidelines described herein and still encounter problems with ESI Cordless Handsets, please call ESI Technical Support at 800 491-3609 or e-mail to techsupp@esi-estech.com. When contacting ESI Technical Support, be sure to have as much of the following site and usage information as possible: • Square footage of the building. • Layout of building/offices, and locations of base stations and repeaters. This can be a hand-drawn diagram with locations of base stations (you can fax it to ESI at 972 422-9705; be sure to indicate that it goes to Technical Support). The objective is to give the ESI technician an idea of the site’s layout. • Number of Cordless Handsets, whether they are Cordless Handsets II or original Cordless Handsets, and how many are of each type (digital, Local IP, or Remote IP). • How the troublesome Cordless Handset is being used. For example, is it used by a supervisor who travels the entire area of the building many times per day, or by an administrative assistant to go a short distance from an office to a copy room? • Where the problem occurs — e.g., if a Cordless Handset cuts in and out when used in a certain area of the building.
Both ring
Call ForwardAll/No Answer/ BothRing 0 = Call Forwarding off 1 = Call Forwarding with Both Ringing 2 = Call Forwarding when No Answer 3 = Call Forwarding All Call Up to 8 digits Input Data Description Read Only: Indicates Call Forward-All/No Answer/BothRing setting statsus per extension. Default Related Program None 11-11-01 11-11-03 11-11-04 11-11-05 02 03 04 05 06 07 08 09 Call Forwarding Destination for Both Ring, All Call, No Answer Call ForwardBusy Call Forwarding Busy destination Call Forwarding– Follow-Me Call Forwarding Follow-Me destination Do Not Disturb 0 ~ 9, *, #, P, R, @ (Up to 36 digits) 0 = Call Forward-Off 1 = Call Forward-Busy or No answer 2 = Call Forward-Busy 0 ~ 9, *, #, P, R, @ (Up to 36 digits) 0 = Disable 1 = Enable Extension Number (Up to 8 digits) Read Only: Indicates Call Forward-All/No Answer/BothRing destination number set per extension. Read Only: Indicates Call Forward-Busy setting status per extension. None None Read Only: Indicates Call Forward-Busy destination number set per extension. Read Only: Indicates Call Forward-Follow-Me setting status per extension. Read Only: Indicates Call forwarding follow-me extension number set per extension. 0 = No Setting 1 = DND External 2 = DND intercom 3 = DND Transfer 4 = DND All Message Waiting (Set) Message Waiting (Rec) Extension Number (Up to 8 digits) Extension Number (Up to 8 digits) Read Only: Indicates DND setting status per extension. Read Only: Indicates extension number which you set Message Waiting. Read Only: Indicates extension number when left Message Waiting.
Analog Trunk Data Setup
Analog Trunk Data Setup Behind PBX Setup Music on Hold Source for Trunks Conversation Recording Destination for Trunk Timer Class for Trunk Description Enter the extension, trunk, group or other number from which the data is to be copied. Enter the first extension, trunk, group or other number to which the information is to be copied. Enter the last extension, trunk, group or other number to which the information is to be copied. If the information is being copied only to one extension, trunk, group or other number, enter the information entered in the Destination Number (From) entry. Trunk Group Routing for Trunks 21-12 21-21 21-22 ISDN Calling Party Number Setup for Trunk Toll Restriction for Trunks CO Message Waiting Indication
MSG
Busy Tone Detection Talking Extension Name Extension Display Hook disconnect mode Auto Step Call Hunting Mode Max Queue No Transfer Retrieve 11 1 1 1 32 1 Program Microphone of Key telephone ICM Call Type SLT DTMF Dial Dial Start Forced Dial Manual night Service Enabled Hotline Hot key Pad Long Conversation Alarm Call Party Status Attendant Caller ID wait timer 1st Digit P Hotline Start T/R Class for Extension Permit code table Permit code table Restriction Table 2nd TRK Ace Route TBL Msg Interval Message1 Start Time MSG1 Count MSG2 Count Disconnect Time Message1 Start Time MSG1 Count MSG2 Count Disconnect Time CFW not answer Time TRF Recall time 0 1 0 1 0 1 1 1 0 1 101 0 1 3 1 Class 1 set 1 Class 2 set 2 Class 3 set 3 Class 4 set 4 PmitTBL 1 = None PmitTBL 2 = 119, 112, 113, 080 Class 1 set 1 Class 2 set 2 Class 3 set 3 Class 4 set 4 2 10 1 1 1 1 1 1 1 1 15 15 0 2-560 without Password
Trunk Group Routing
Trunk Group Routing for Trunks Incoming ring no answer alarm start Timer Normal DIL incoming no answer Timer DID (DDI) Pilot Call No answer timer Second IRG Setup for unanswered DUD/DISA Transfer Ring Group at Wrong dialing 1 (All trunks : All modes : Group1) 30 30 30 1 (All trunks : All modes : IRG1) 1 (All trunks : All modes : IRG1) 25-04-01 25-07-07 30-02-01 80-04-06 80-04-07 80-04-08 80-04-09 80-04-12 80-04-14 80-05-01 80-07 81-01-09 82-04-08 15-03-09 15-03-14 40-07 47-02-16 47-06-14 47-07-03 47-10-03 Chile Program No. 10-01-01 10-01-02 DUD/DISA Transfer Ring Group at No answer/ Busy DISA Conversation Warning Tone Timer DSS Console Extension Assignment ON min. time (Busy Tone for Trunk) ON max. time (Busy Tone for Trunk) OFF min. time (Busy Tone for Trunk) OFF max. time (Busy Tone for Trunk) Frequency No 1 (Busy Tone for Trunk) Twit Level-Rcv1/Rcv2/Rcv3 Date Format Call Progress Tone Detector Frequency Setup (Table2) Time ringing signal stop detection time Maximum hook flash time Caller ID Function Forwarded Caller ID display mode Voice Prompt Language Assignment for VRS Voice Prompt Language (All Station Mailbox Number) Voice Prompt Language (All Group Mailbox Number) Prompt Language (All Routing Mailbox Number) Voice Prompt Language (All Trunk port Number)
Alarm reports
When alarm reports are e-mailed, set this option to 1. E-mail address set. When alarm reports are e-mailed, set the SMTP name (ex : smtp.yourisp.com). Contact your ISP (internet service provider) for the correct entry if needed.
system password
Password Setup to set the system passwords. For password entry, the system allows eight users to be defined. Each user can have a: • Unique alphanumeric name (up to 10 alphanumeric characters) • Password entry of up to eight digits (using 0 ~ 9, # and • Password level *) The IN level password is used by the System Installer for system programming. The SA or SB level password cannot access the IN level programs. The reverse type (white on black) just beneath the Description heading is the program access level. You can only use the program if your access level meets or exceeds the level the program requires. (SA level password can access to SA or SB programs, and SB level password can access to SB programs only.)
Host Configuration Protocol
DSX system to be a Dynamic Host Configuration Protocol (DHCP) client. If the installation site has a DHCP server, this means that the site server can automatically provide the DSX with the following important network settings: • IP Address (the network address of the DSX system). • Subnet Mask (that allows the site server to differentiate internal LAN from external internet addresses). • Router Address (the address of the site router that handles external internet traffic). • Domain Name Server (DNS) Address (the servers that convert domain names [like necdsx.com] to their numeric IP addresses). DHCP Modes The DSX can operate as a DHCP client in either of two modes: DHCP or DHCP with Manual IP. • DHCP • When the DSX is initially connected to the installation site LAN, it requests the site DHCP server to provide (lease) an IP address from it’s available pool of addresses. The DHCP server also provides the Sub- net Mask, Router Address, and the DNS address. Additionally, the DHCP server also tells the DSX the duration of the DHCP lease. Normally, the lease is automatically maintained as long as the DSX is connected to the site LAN. However, depending on the site DHCP server set up, the DSX may be periodically provided with a new IP address. Because of this, the DHCP mode may not be the best choice when using remote programming with the System Administrator. • DHCP with Manual IP • n this mode, the DSX gets the Subnet Mask, Router Address, and DNS Address from the site DHCP server but uses the IP address you manually enter. This may be your best choice when setting up remote programming with the System Administrator since the DSX IP address can never change. This option does not set up a DHCP lease, so the Subnet Mask, Router Address, and DNS Server Address settings are applied only one time. Always check with the site network administrator be
Ring tone
Incoming Ring Tone to set the incoming ring tones, which are the tones a user hears when a call rings an extension. These tones are grouped into four ring tone Ranges (1 ~ 4), also called patterns, that consist of a combination of frequencies. (You assign a specific Range to trunks in Program 22-03 and to extensions in Program 15-02.) Within each range there are three frequency Types : High, Middle and Low. (Service Code 720 allows users to choose the Type for their incoming calls.) Each Type in turn consists of two frequencies and the modulation played simultaneously to make up the tone. These frequencies are determined by their Frequency Number selected in Items 1 and 2 (see below). In this program, you assign the two Frequency Numbers and Modulation for each Type, for each of the four Ranges. The chart below shows the default Frequency Numbers for each Type in each Range.
Loop Current Detection
Ringing Signal Stop Detection Time (OPX) Loop Current Detection Time (Loop) 1 ~ 255 (100 ms ~ 25500 ms) 1 ~ 250 (4 ms ~ 1000 ms) 50 (5000 ms) 40 (160 ms) 22 23 24 Program 81 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 Loop Current Detection Time (Ground) 1 ~ 250 (4 ms ~ 1000 ms) Loop Current Detection Time (DID) 1 ~ 250 (4 ms ~ 1000 ms) Loop Current Detection Time (E&M) Loop Current Detection Time (OPX) DP Break Send Time (ALL) DP Make Send Time (ALL) DP InterDigit Send Time (ALL) HookFlash Send Time (Loop) HookFlash Send Time (Ground) HookFlash Send Time (DID) HookFlash Send Time (E&M) HookFlash Send Time (OPX) Pause Send Time (ALL) Wink Send Duration Time (DID) Delay Send Duration Time (DID) Incoming-Wink Send Time (DID) Wink Send Duration Time (E&M) Delay Send Duration Time (E&M) Incoming-Wink Send Time (E&M) Seizure-WINK/DELAY Receive Max. Time (DID) Receive Wink Duration Min. Time (DID) Receive Wink Duration Max. Time (DID) Seizure-WINK/DELAY Receive Max. Time (E&M) Receive Wink Duration Min. Time (E&M) Receive Wink Duration Max. Time (E&M) Receive DP Make Min. Time (ALL) 1 ~ 250 (4 ms ~ 1000 ms) 1 ~ 250 (4 ms ~ 1000 ms) 1 ~ 250 (4 ms ~ 1000 ms) 1 ~ 250 (4 ms ~ 1000 ms) 1 ~ 255 (100 ms ~ 25500 ms) 1 ~ 255 (100 ms ~ 25500 ms) 1 ~ 255 (100 ms ~ 25500 ms) 1 ~ 255 (100 ms ~ 25500 ms) 1 ~ 255 (100 ms ~ 25500 ms) 1 ~ 255 (100 ms ~ 25500 ms) 1 ~ 255 (1 sec ~ 255 sec ) 1 ~ 250 (8 ms ~ 2000 ms) 1 ~ 250 (8 ms ~ 2000 ms) 1 ~ 255 (100 ms ~ 25500 ms) 1 ~ 250 (8 ms ~ 2000 ms) 1 ~ 250 (8 ms ~ 2000 ms) 1 ~ 255 (100 ms ~ 25500 ms) 1 ~ 255 (100 ms ~ 25500 ms) 1 ~ 250 (8 ms ~ 2000 ms) 1 ~ 250 (8 ms ~ 2000 ms) 1 ~ 255 (100 ms ~ 25500 ms) 1 ~ 250 (8 ms ~ 2000 ms) 1 ~ 250 (8 ms ~ 2000 ms) 1 ~ 250 (4 ms ~ 1000 ms) Receive DP Make Max. Time (ALL) 1 ~ 250 (4 ms ~ 1000 ms) Receive DP Break Min. Time (ALL) 1 ~ 250 (4 ms ~ 1000 ms) Receive DP Break Max. Time (ALL) 1 ~ 250 (4 ms ~ 1000 ms) Receive DP InterDigit Min. Time (ALL) Receive HookFlash Duration Min. Time (E&M) Receive HookFlash Duration
Expansion console
60-Key Expansion Console, B.3, I.8, I.9 60-Key Second Expansion Console, B.3, I.8, I.9 Analog ports, I.7 Battery. See Cautions Cabinets Expansion, F.2 Cautions, E.1 Battery, E.1 Fuse, E.1 Power supply, E.1 CO lines Capacities. See System capacities Connecting, I.5 Console, B.3, I.8, I.9 ESI Cordless Handsets. See Phones ESI Presence Management, D.1 Expansion Cabinet, F.2 Expansion Console, B.3, I.8, I.9 Fuse. See Cautions Grounding, F.2, I.1, I.3 Hardware installation, E.2–F.15 LED functions, F.15, G.6, H.6 Main board, A.2 Memory Module, A.3 Installation or replacement, F.5–F.8, G.5, H.5 Mirrored Memory Module (M3), A.3 Installation, F.9–F.13 MOH, I.3 NSP (Network Services Processor), A.7 Overlays, B.4 Paging, I.4 Phones Digital Feature Phones, B.1 ESI Cordless Handsets, B.2, B.3 IP Phones, B.2 VIP Softphone, B.4 Port cards Capacities, A.4 Charts, I.13–I.20 Installation, G.3–G.4, G.3–G.4 Installation, F.2 Port card adapter, F.3 Power, I.1 Power Distribution Shelf, A.3 Power supply. See Cautions Transformers, wall-mount, A.3 PRI, I.5 Regulatory information (U.S. and Canada), E.2 Ringer equivalence number (REN), E.2 Serial ports, I.3 Site location, F.1 SMDR, I.3 System capacities, D.1 T1, I.5 UPS (uninterruptible power supply), I.1 VIP Softphone. See Phones
Override Mailbox Category
Override Mailbox Category (Override MB Ctg) Use this option to specify the category of the mailbox where Automated Attendant calls should route when you enable Answer Schedule Override. • If the Override Mailbox is a Subscriber Mailbox, the outside caller hears the mailbox greeting (if recorded) and can leave a message. Program 47 • If the Override Mailbox is a Master Mailbox, the outside caller shears the recorded announcement. Depending on how the Announcement Mailbox is programmed, InMail then hangs up, reroutes the call, or provides additional dialing options. • If the Override Mailbox is a Routing Mailbox, the outside caller hears the instruction menu and can dial any option allowed by the associated Dial Action Table.If any of the Input Data values are entered, the terminal displays the Override Mailbox Number selection (below). Override Mailbox Number (Override MB Num) Use this option to specify the mailbox where Automated Attendant calls should route when you enable Answer Schedule Override. The mailbox number you select in this option should match the mailbox category specified in 47-11-02 : Override Mailbox Category above.
Rec Conv
Rec Conv Beep) Use this option to enable or disable the Conversation Record beep. If enabled, all parties on a call hear the voice prompt “Recording”, followed by a single beep when the extension user initiates Conversation Record. If disabled, the voice prompt and beep do not occur. When you disable the Conversation Record beep, the following voice prompts do not occur while InMail records the conversation: Recording (followed by a beep) That mailbox is full (if the mailbox message storage capacity is reached) You have reached the recording limit (if the recorded message is too long) Provides an additional Conversation Record beep. This beep repeats according to the setting of Program 45-01-06 : Voice Mail Integration Options : Record Alert Tone Interval Time (0 ~ 64800 seconds). To disable Conversation Record beep, enter 0 for this option. 1 06 07 08 09 10 Message Waiting Lamp Auto Attendant Direct to Voice Mail Forced Unscreened Transfer Auto Time Stamp 0 = No (Disabled) 1 = Yes (Enabled) 0 = No (Disabled) 1 = Yes (Enabled) 0 = No (Disabled) 1 = Yes (Enabled) 0 = No (Disabled) 1 = Yes (Enabled) System Administrator 0 = No (Disabled) 1 = Yes (Enabled) (Update MW Lamp) Use this option to enable or disable Message Waiting light at the extension associated with the Subscriber mailbox. For Subscriber Mailboxes, you should leave this option enabled. For Guest Mailboxes, you should leave this option disabled. Use this option to enable or disable Auto Attendant Direct to VM. When a subscriber enables Auto Attendant Direct to VM, an Automated Attendant caller routes directly to the mailbox, hears the greeting, and is asked to leave a message. A subscriber can also enable Auto Attendant Direct to VM while recording their mailbox greeting. (Forced UTRF) Use this option to enable or disable Automated Attendant Forced Unscreened Transfer for the Subscriber Mailbox. If enabled, each Screened Transfer (TRF) to the extension is converted to an Unscreened Transfer (UTRF). If disabled, Screened Transfers from the Automated Attendant occur normally. Use this option to enable or disable Auto Time Stamp for the Subscriber Mailbox. If enabled, after the subscriber listens to a message InMail announces the time and date the message was left. Auto Time Stamp also announces the message sender (if known). A subscriber can also enable Auto Time Stamp from their mailbox. (System Admin) Use this option to designate the Subscriber Mailbox as a System Administrator. This allows the subscriber to use the options after logging onto their mailbox.
Forced UTRF
Forced UTRF) Use this option to enable or disable Automated Attendant Forced Unscreened Transfer for the Subscriber Mailbox. If enabled, each Screened Transfer (TRF) to the extension is converted to an Unscreened Transfer (UTRF). If disabled, Screened Transfers from the Automated Attendant occur normally. 0 11 Program 47 12 13 14 15 16 17 18 19 20 21 22 23 Auto Time Stamp 0 = No (Disabled) 1 = Yes (Enabled) System Administrator 0 = No (Disabled) 1 = Yes (Enabled) Dialing Option Next Call Routing Mailbox 0 = No (Disabled) 1 = Yes (Enabled) Call Routing Mailbox Number (1 ~ 3 digits, 00 ~ 32) (00 = Undefined) No entry (Entered by pressing CLEAR) Directory List Number 0 = None 1 ~ 8 = List Number * = All Voice Prompt Language Enable Paging Paging Option Telephone User Interface Type Enable E-mail Notification E-mail Address Include Message as Attachment All Message Notification Enabled Refer to Table 2-9 47-02-16 Default Table on page 2-407. 0 = No (Disabled) 1 = Yes (Enabled) 0 = RNA 1 = Immediately 0 = Numeric 1 = Mnemonic 0 = No 1 = Yes Up to 48 characters 0 = No 1 = Yes 0 = No 1 = Yes Use this option to enable or disable Auto Time Stamp for the Subscriber Mailbox. If enabled, after the subscriber listens to a message InMail announces the time and date the message was left. Auto Time Stamp also announces the message sender (if known). A subscriber can also enable Auto Time Stamp from their mailbox. Use this option to designate the Subscriber Mailbox as a System Administrator. This allows the subscriber to use the SA options after logging onto their mailbox. Dialing Option provides additional dialing options for Next Call Routing Mailbox calls (see Next Call Routing Mailbox below). If enabled, a caller who accesses the Subscriber Mailbox to leave a message can dial any of the options in the Next Call Routing Mailbox Dial Action Table. If disabled, the caller can dial only 0 (to use the Next Call Routing Mailbox 0 action). (Next CR Mbox) Use this option to assign a Next Call Routing Mailbox to the Subscriber Mailbox. This provides callers with additional dialing options while listening to a Subscriber Mailbox recorded or default greeting. The digits the caller can dial depend on the setting of the Next Call Routing Mailbox and Alternate Next Call Routing Mailbo
RNA
Notify N-Pgr Intvl) Use this option to set the minimum time (1 ~ 255 minutes) between non-pager Message Notification callouts in which the destination answers, says Hello, dials 1 to acknowledge and then enters the wrong security code. 20 11 Program 47 12 13 14 15 16 Wait Between Busy Non-Pager Callout Attempts Wait Between RNA Non-Pager Callout Attempts Number of RNA rings (V1.5 Changed) Number of Cascading Attempts (V1.5 Changed) Send Pager Callout Until Acknowledged Name Format 1 ~ 255 minutes 1 ~ 255 minutes 1 ~ 99 rings 1 ~ 99 rings 0 = No (Disabled) 1 = Yes (Enabled) 0 = First-Last 1 = Last-First (Notify Busy Intvl) Use this option to set how long InMail waits (1 ~ 255 minutes) after it dials a busy non-pager callout destination, before retrying the callout number. (Notify RNA Intvl) Use this option to set how long InMail waits (1 ~ 255 minutes), after it dials an unanswered non-pager callout destination, before retrying the callout number. There are 3 types of unanswered non-pager callouts: • If the callout rings the destination longer than the 47-01-13: Wait for Answer NonPager Callout Attempts option. • If the destination answers, says Hello (or the system detects answer supervision) and then hangs up without dialing 1 to log onto their mailbox. This typically happens if someone unfamiliar with notification answers the callout, or if the callout is picked up by an answering machine. • If the destination answers and then hangs up without saying Hello. This typically happens if someone unfamiliar with the notification answers the callout (like the above example), or if the call is picked up by an answering machine with insufficient outgoing message volume. If a non-pager callout rings the destination longer than this interval (1 ~ 99 rings), InMail marks the call as unanswered (Ring No Answer) and hangs up. Use this option to set how many times (1 ~ 99 rings) InMail retries an incomplete Message Notification callout. This total includes unacknowledged callouts, callouts to a busy destination, and callouts to an unanswered destination. This option applies to pager and non-pager callouts. (Retry Until Ack) When this option is enabled (1), InMail continues to retry a digital pager Message Notification callout until the notification is acknowledged. If this option is disabled (0), InMail retries a digital pager Message Notification the number of times specified in 47-01-14 Number of Callout Attempts. This option does not apply to Message Notification callouts to telephone numbers. A digital pager notification is considered acknowledged when the recipient logs onto the mailbox. Specify if names are displayed in FirstLast format or Last-First.
Gain Table for ARS
Gain Table for ARS/F-Route Access to set the gain/PAD table. If an extension dials ARS/F-Route number: • The Extension Dial Gain Table, assigned in Program 44-05, is activated. • The Extension Dial Gain Table follows Outgoing transmit and Outgoing receive settings. If the incoming call is transferred to another line using ARS/F-Route: • The Tandem Gain Table, assigned in Program 44-05, is activated. • The Tandem Gain Table follows the Incoming transmit and Incoming receive settings for incoming line, and Outgoing transmit and Outgoing receive settings for the outgoing line.
Class of service
Class of Service Options (Hotel/Motel) to set the Hotel/Motel Class of Service (COS) options. Assign Class of Service to extensions in Program 42-02 : Hotel/Motel Telephone Setup. There are 15 Classes of Service. Refer to the following chart for a description of each COS option, its range and default setting. For additional Class of Service options, refer to Programs 20-06. Input Data Class of Service Number Item No. 01 Item Check-In Operation 01 ~ 15 Input Data 0 = Off 1 = On Description Default Class 01 ~ 15 = 1 02 03 04 05 06 07 08 09 10 11 12 Check-Out Operation 0 = Off 1 = On Room Status Output 0 = Off 1 = On DND Setting for Other Extension Wake up Call Setting for Other Extension Room Status Change for Other Extension Restriction Class Changing for Other Extension Room to Room Call Restriction DND Setting for Own Extension Wake Up Call Setting for Own Extension Change Room Status for Own Extension SLT Room Monitor Conditions None 0 = Off 1 = On 0 = Off 1 = On 0 = Off 1 = On 0 = Off 1 = On 0 = Off 1 = On 0 = Off 1 = On 0 = Off 1 = On 0 = Off
Pre-Ringing Setup to enable or disable
Pre-Ringing Setup to enable or disable pre-ringing for trunk calls. This sets how a trunk initially rings a telephone. With pre-ringing, a burst of ringing occurs as soon as the trunk LED flashes. The call then continues ringing with the normal ring cadence cycle. Without pre-ringing, the call starts ringing only when the normal ring cadence cycle occurs. This may cause a ring delay, depending on when call detection occurs in reference to the ring cycle.
Programming
Program Number : Program Name Program 10 : System Configuration Setup on page 2-3 Program 11 : System Numbering on page 2-56 Program 12 : Night Mode Setup on page 2-89 Program 13 : Abbreviated Dialing on page 2-98 Program 14 : Trunk, Basic Setup on page 2-106 Program 15 : Extension, Basic Setup on page 2-123 Program 16 : Department Group Setup on page 2-160 Program 20 : System Option Setup on page 2-165 Program 21 : Outgoing Call Setup on page 2-224 Program 22 : Incoming Call Setup on page 2-249 Program 23 : Answer Features Setup on page 2-273 Program 24 : Hold/Transfer Setup on page 2-276 Program 25 : VRS/DISA Setup on page 2-284 Program 26 : ARS Service on page 2-300 Program 30 : DSS/DLS Console Setup on page 2-306 Program 31 : Paging Setup on page 2-316 Program 32 : Door Box and Sensor Setup on page 2-327 Program 34 : Tie Line Setup on page 2-331 Program 35 : SMDR Account Code Setup on page 2-343 Program 40 : Voice Recording System on page 2-352 Program 41 : ACD Setup on page 2-357 Program 42 : Hotel Setup on page 2-374 Program 44 : ARS/F-Route Setup on page 2-381 Program 45 : Voice Mail Integration on page 2-395 Program 47 : InMail on page 2-400 Program 80 : Basic Hardware Setup for System on page 2-441 Program 81 : Basic Hardware Setup for Trunk on page 2-459 Program 82 : Basic Hardware Setup for Extension on page 2-470 Program 84 : Hardware Setup for VoIP on page 2-485 Program 90 : Maintenance Program on page 2-521
simple design
Stand-by — A very simple design that affects power only when either a lag/brownout occurs below, or a spike/surge occurs above, a certain threshold. When either occurs, the unit trips — i.e., goes into battery mode. This "cleans" the voltage and helps to keep any load safe. Industry average "trip" times are 2–8 ms. No other filtration of AC power is performed. • Line interactive — Constantly monitors inbound voltages, and uses special circuitry to boost low voltages and clamp high voltages without having to use the batteries. Indeed, the batteries are used only if the input voltage drops below acceptable levels (typically about 12% below normal), goes out completely or rises to dangerous levels (typically about 14% above normal) at which components will be damaged if line voltage is not removed. Industry average transfer time is 1–3 ms. (If voltage stays within its normal window, this unit continues to pass voltage, unaltered, from the wall.) • On-line (or full on-line) — Constantly filters the power and performs a function known as double conversion (AC to DC to AC). This assures that the load — in this case, phone equipment — will receive not only uninterrupted, true sine wave output but also the cleanest, steadiest power possible throughout any foreseeable power disruptions or voltage irregularities. According to industry specs, it is not unusual for these types of units to be able to regulate utility power, even when it drops to 27% below or rises to 33% above normal, all without using their batteries. From this point, UPSs can be further broken down by inverter types, which determine output. These are: • Square wave. • Modified sine wave (or quasi sine wave). • Sine wave. Most devices with wall-mounted chargers, such as cordless drills or screwdrivers, can behave erratically — sometimes not allowing the charge circuit to engage at all — when operating with modified sine or square wave inverters. Small wall-based transformer-style power supplies, similar to those ESI phone systems use, can experience overheating problems with modified sine or square wave outputs, which occur while some UPSs are operating in battery mode. This overheating could eventually cause damage to the power supplies; and, in time, the damage could cause a spike through the phone system — seriously damaging some of the static-sensitive components inside the casing. While the true sine wave UPS output power curve smoothly increases to its peak, then smoothly decreases (allowing connected loads and equipment to operate the same as they would from utility supplied wall power), the modified sine wave and square wave UPS output power curve will shoot straight up, level off at peak voltage and then drop straight down. Additionally troublesome is that the modified sine wave sits at zero voltage for a short period during the transition to or from batteries — which is the main difference between it and the square wave output of some UPS. Please note that this short interval during which the modified sine wave UPS sits at zero voltage can directly affect the transfer time of the UPS and could, theoretically, be enough to cause the phone equipment to reset or even “freeze.” Though it is hard to predict exactly when different ESI systems will have problems with modified sine wave or square waveform UPSs (meaning during a power failure event or the recovery from one), it’s fair to assume that a problem will eventually arise from the use of such UPSs. Therefore, ESI recommends that only true sine wave output UPSs provide backup power to our phone systems and equipment.
ESI 30
ESI 30 DIGITAL BUSINESS PHONE The ESI 30D Business Phone is perfect for users with lower call traffic who need access to system features but require less customization. This phone features a two-line, 32 character back-lit display and twelve (12) programmable feature keys. Programmable Keys Comm. Servers, IP Server 900 12 Voice Mail Key HELP Key Display Speaker / Speakerphone Web Dashboard Integration Integrated Headset Jack Yes Yes; Dedicated (combo PROG/ HELP key) ESI 55 DIGITAL BUSINESS PHONE Two-lines, 32-characters w/ back-light Yes / Yes No No The ESI 55D Business Phone offers an impressive combination of power and ease-of-use. Each 55D phone model provides space for sixteen (16) programmable keys to use for station status and more; an adjustable back-light makes it easy to read the display at any angle. Network Type Digital Supported ESI Systems Comm. Servers, IP Server 900 Programmable Keys 16 (supports up to 150 with optional Expansion Console) Voice Mail Key HELP Key Display Speaker / Speakerphone Web Dashboard Integration Integrated Headset Jack Three-lines, Yes; Dedicated Yes; Dedicated ESI 60 DIGITAL BUSINESS PHONE 56-characters w/ adjustable back-light Yes / Yes; Full-duplex No Yes, RJ9 An ESI 60D Business Phone is ideal for most active phone users. Its large display and 48 programmable feature keys help you achieve maximum productivity. It includes an adjustable backlit display and has a full-duplex speakerphone. Network Type Digital Supported ESI Systems Comm. Servers, IP Server 900 Programmable Keys 48 desi-less, (supports up to 168 with optional Expansion Console) Voice Mail Key HELP Key Display Speaker / Speakerphone Web Dashboard Integration Integrated Headset Jack Yes; Yes; Dedicated (combo PROG/ HELP key) ESI CORDLESS HANDSET III UPPER: Three-line, 56-characters; LOWER: 16-lines (supports 48 keys), adjust. back-light
MULTI-SITE NETWORKING OPTIONS
MULTI-SITE NETWORKING OPTIONS.Esi-Link™ brings your remote offices closer together by joining multiple locations, whether across town or across the country, into what effectively is one big ESI system. Connect up to 100 locations across your WAN or over the Internet without dedicated lines or long-distance toll charges.ESI-EXCLUSIVE VIRTUAL ANSWER.™ESI’s unique Virtual Answer™ lets you use special greetings to help you courteously handle high call volume, based on call order. Even if you are already on a call, you can redirect a second incoming call to a special, personalized greeting with one touch. Virtual Answer can help you minimize lost calls and improve customer satisfaction.EASY, SECURE MAINTENANCE.Perform system maintenance via modem, direct connection, or the LAN/WAN. Your system administrator (or other authorized personnel) can also use convenient ESI software to manage system settings. ESI systems are fully self-contained, for higher reliability and security.CONVENIENT IP PHONE CHOICES.ESI’s desktop IP phones provide on-site functionality, both in the office and in most sites with Internet access. ESI desktop IP phones’ remote capabilities are perfect for satellite offices. Prefer a cordless IP set? Choose an ESI Cordless IP Handset II (local IP or remote IP version). Often on the road? Use the optional, PC-based VIP 7 Softphone.4
Pre-ringing
Pre-Ringing Setup to enable or disable pre-ringing for trunk calls. This sets how a trunk initially rings a telephone. With pre-ringing, a burst of ringing occurs as soon as the trunk LED flashes. The call then continues ringing with the normal ring cadence cycle. Without pre-ringing, the call starts ringing only when the normal ring cadence cycle occurs. This may cause a ring delay, depending on when call detection occurs in reference to the ring cycle.
Session Initiation Protocol
TAKE ADVANTAGE OF THE BENEFITS OF ESI SIP TRUNKING SIP TRUNKING (using Session Initiation Protocol) converges your existing telephone infrastructure onto your data network, for high-quality voice communications. ESI SIP TRUNKING gives you the ability to combine voice and data, so you can reduce your monthly expenses by up to 50%, getting rid of legacy analog lines. Your company can experience the benefits of SIP, increasing business productivity and reducing communications costs. Add ESI SIP trunking to your ESI Communications Server and save. ADDITIONAL BENEFITS OF ESI SIP TRUNKING: • Unlimited local and longdistance calling. • On-demand audio conferencing. • Disaster recovery. • Flexibility and scalability.
Codes
Account Codes Optional Account Codes allow a keyset extension user to enter an Account Code while placing a trunk call or any time while on a call. This type of Account Code is optional: the system does not require the user to enter it. If the keyset user is already talking on a trunk call, their conversation continues uninterrupted while they enter an Account Code. Single line telephone users can only enter an Account Code while placing their trunk call. Forced Account Codes Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call. If the user doesn’t enter the code, the system prevents the call. The system can require Forced Account Codes for all trunk calls, or just for toll calls (as determined by Toll Restriction programming). Note that Forced Account Codes do not pertain to incoming calls. Verified Account Codes With Verified Account Codes, the system compares the Account Code the user dials with a list of codes programmed into the Verified Account Code Table. If the Account Code is in the table, the call goes through (provided it is not prevented by an extension’s Toll Restriction programming). If the code is not in the table, the system prevents the call. Verified Account Codes, if enabled, apply only to Forced Account Codes. Using Account Codes and Speed Dial To simplify Account Code operation, Personal and System Speed Dial bins can contain Account Codes. Keep the following in mind when using Speed Dial and Account Codes: ● The Account Code can be either the first or last entry in the bin, and must be preceded and followed by the # character. For example, the Account Code 1234 must be entered as #1234#. ● The Program 0201 - # Key to Enter Account Codes (page 629) option must be enabled in system programming. In addition, the Program 0201 - Enable Account Codes in Speed Dial (page 629) option must also be enabled. ● The Speed Dial bin can contain an Account Code followed by an outside number, or just the Account Code. The Account Code must be preceded and followed by a # entry. If the bin contains just the Account Code, the user must be sure to press the bin key before dialing the outside number. ● If the system has Verified Account Codes enabled, the Account Code entered in the Speed Dial bin must match an entry in the Verified Account Code Tabl
ESI VIP
ESI VIP 7 SOFT PHONE (for LAPTOPS & PCs) Regardless of your selected configuration, VIP 7 is easy to implement. It connects to your existing local area network (LAN) and is non-invasive. There’s no need to upgrade the LAN or install Microsoft® Exchange® — thus avoiding a costly and impractical solution for the small to midsize business.
Synchronize with Caller ID1
Synchronize with Caller ID1 This function, when enabled, synchronizes the real-time clock with Caller ID (CID) messaging: call processing compares the time of a CID message to the system real-time clock and, if the difference is more than two minutes, resets the real-time clock to match the time (minutes) of the CID message. The system will analyze each such message (or — if it receives more than four calls with CID information within a one-minute period — as is needed). Select ENABLE or DISABLE by pressing a scroll key (either or ). Choosing ENABLE will allow the CID data to update the time and date. Default: Disabled. Esi-Link-related notes (see also “Function 83: Esi-Link programming,” pages M.9–M.10): If “synchronize with Caller ID” is enabled, Esi-Link time synchronization (from location 700) will be disabled. If “synchronize with Caller ID” is disabled, Esi-Link time synchronization will be allowed (minutes only). When Esi-Link is used, all cabinets’ time will be synchronized by cabinet 700, unless “synchronize with Caller ID” is enabled in Function 142. 2: Adjust for Daylight Saving Time This function, when enabled, causes the real-time clock to adjust itself automatically for Daylight Saving Time (DST). Select AUTO or DISABLE for DST by pressing a scroll key (either or DISABLE is best for those areas that don’t observe DST. Default: Disabled.
Port card
Port card installation Adding or replacing port cards will require the system to be taken out of service (the ESI-50 doesn’t support “hot-swapping” of its port cards). These instructions cover both types of ESI-50 port cards — the 482 card (used on all ESI-50 models) and the DLC82 card (not compatible with the ESI-50L1). Each card has cable connectors in the same location, but the connectors have different names depending on the card type: • On the 482 card, the connectors are J1 and J2, respectively. • On the DLC82 card, the connectors are J8 and J9, respectively.
Automatic route selection (ARS)
Automatic route selection (ARS)1 Within an ESI Communications Server, route selection is normally accomplished by assigning lines to line groups (9, 8, or 71–76). The user then manually selects the line group for the type of call to be made. Typically, the same carrier handles both local and long distance calls so the user will only have to select an alternate group (71–76) for rare occasions. If a DLC is used, different line groups may be required to allow the user to access the local loops (via regular loop lines or T1) and long distance trunks (via T1). ARS is designed to eliminate the need for the user to manually select a line group when calling in this situation (such as 9 for local and 8 for LD). If ARS has been enabled in Function 223, the system will not connect to a line immediately when the user dials 9 (or goes off-hook with outside dial tone preference enable). Instead, the system will “play” outside dial tone to the user, store the digits dialed, and check the toll restriction tables and if allowed, then determine the ARS call type: Local (9), LD (8), or other (line groups assigned in tables 3–10). If the call is determined to be “Local,” it will then be dialed on a line in line group 9. If the call is determined to be an “LD” call, it will be placed on a line programmed in line group 8. Therefore, if ARS is to be used, local lines must have been programmed in line group 9 and lines for long distance calls must have been programmed in line group 8 in CO line programming (Function 21). In addition, a list of area codes or numbers can be created that will be dialed on the programmed line group and Other Common Carrier code
SIP
Selecting SIP provider and ITSP 1. Enter the name for the SIP provider number (or, to select a previously entered SIP provider, use the scroll keys, and press # to confirm. For this example, we’ll be using “SIP Provider 1,” named Broadvox, with a SIP Trunking Card installed in slot number 11. Range: Up to 10 characters in length. SIP PROVIDER #1 BROADVOX > 2. The ITSP is currently programmed as shown on the display. To select a new value, select a new value, and press # to confirm (or, to confirm the existing value, just press #). Choices: Broadvox-ND, Broadvox-NS. Default: Broadvox-ND. ITSP SELECTION BROADVOX-ND > Subsequent steps for “Broadvox-ND” . . . If you selected Broadvox-ND in step 2 (see “Common steps 1–2: Selecting SIP provider and ITSP,” above), the subsequent steps are as follows: 3. Use the scroll keys to select which SIP Trunking Card will be associated with the selected ITSP, and press # to confirm. Choices: Any available SIP Trunking Card. Default: First installed SIP Trunking Card. ITSP ASSOC PC11 SIP XX-XX > 4. Enter the primary billing number assigned by the ITSP, and press # to confirm. If you need detailed information about entering characters, press HELP. Range: Up to 10 characters. Default: [Blank]. PRIMARY NUMBER 5. Enter the optional account name assigned by the ITSP, and press # to confirm. If you need detailed information about entering characters, press HELP. Range: Up to 32 characters. Default: [Blank]. ACCOUNT NAME 6. Enter the account password assigned by the ITSP, and press # to confirm. If you need detailed information about entering characters, press HELP. Range: Up to 32 characters. Default: [Blank]. ACCOUNT PASSWORD
Troubleshooting
Troubleshooting One common issue with PRI on ESI’s PRI-compatible systems is the failure of incoming or outgoing calls over PRI to connect or display Caller ID. The following discussion, derived from Technical Update 164 (ESI # 0450-0462, downloadable from www.esiresellers.com/tech), discusses methods to address this: 1. ESI has found that many PRI circuits have been set in Function 2134 to a switch protocol that’s incompatible with the PRI provider. ESI recommends that, regardless of the make and model of the CO or IXC switch that’s providing the PRI, you first set the default switch protocol (NI2). If the PRI doesn’t function properly using the NI2 protocol, then select the appropriate switch option for the make and model of the provider’s equipment. Note: Always complete programming in any function before exiting programming mode (# through all of the Function parameters). 2. ESI has also determined that, after you change the PRI switch protocol programming, you also MUST power-cycle the system in order to correctly synchronize the PRI with the service provider’s switch. Important: Before power-cycling the system, wait at least four (4) full minutes after you complete programming. After power-cycling the system, wait until the appropriate DLC is on-line — i.e., its Status LED is no longer flashing. Note the time when the PRI came on-line. Make several outgoing and incoming calls via the PRI to insure that it’s working properly. If the PRI appears to be functioning properly, contact the carrier and verify that no errors have occurred since the time when the PRI came on-line. If the carrier reports errors or if incoming or outgoing calls aren’t functioning properly, select a different switch option in Function 2134 and power-cycle the system again (and then, again, wait at least four full minutes before exiting programming). 3. Set Function 166, parameter 2 (ARS inter-digit timer) to between 500 and 600 (i.e., between five and six seconds). This will set the timeout that occurs after the first digit has been dialed when making an outgoing call over the PRI, so that it’s long enough to allow the entire entered number to be accepted. The ARS inter-digit timer value is expressed in 1/100 seconds. Range: 40–1,000 (i.e., 400 ms to 10 seconds). 4. Contact ESI Technical Support at 800 491-3609 and request that the PRI error counters be cleared.
Cordless Handset II Repeater
ESI Cordless Handset II Repeater The optional ESI Cordless Handset II Repeater extends the coverage area of the ESI Cordless Handset II in all directions, including up and down. If Repeaters are installed so their coverage area overlaps that of the base station, the base station can hand off calls to the Repeaters as the user moves from one coverage area to another. When it’s connected to a Repeater, the ESI Cordless Handset II operates exactly as it does when connected to its base station, and the handoff from the base station to the Repeater occurs seamlessly without disturbing the end user, even during an active call. Each ESI Cordless Handset II base station supports up to six repeaters, regardless of configuration. • Each Repeater supports up to two direct connections to other Repeaters. • No Repeater can be more than three connections — or hops — from the base station. All Repeaters, regardless of configuration, must be registered to the base station. Repeaters that are registered directly to a base station (left), do not require use of the optional Repeater Configurator Kit. These Repeaters can be installed using automatic configuration. However, Repeaters registered to the base station through another Repeater (one example shown, right) do require use of the Repeater Configurator Kit.
Analog CO line
Analog CO line programming This function allows you to program the analog COs for both day and night mode. You can select the trunk groups and ring assignments for a group of COs or individual lines. The steps are: 1. Choose CO lines to program. 2. Name the CO lines (optional). 3. Assign the CO lines’ tenant1. 4. Assign outbound CO line groups. 5. Assign distinctive CO ring tone. 6. Assign answer rings. 1. Choose CO lines to program During this step, you use the programmable keys to represent CO lines. Select lines to be programmed by pressing one or more of the programmable keys. Press the scroll keys ( or ) to “page” in increments appropriate for the port card configuration.2 The display will indicate which CO lines the programmable keys currently represent. Software will identify the port card type installed in each slot. The display will show the following information: the first line will show the port card number, the type of card, the COs available to program and a D or N for day or night mode. The second line will show the CO currently selected and the circuit that is being programmed. The appropriate programmable feature key lights will light red to indicate the lines available to program. If the port card in the first slot is a 612, the display will be:
PRI local number
PRI local number digit length Tells the system whether there is seven- or 10-digit local dialing in the system’s area. If the local calling area uses only seven-digit dialing, set this value to 7 (this tells the system not to wait for additional digits when a local seven-digit number is dialed). Range: 7 or 10. Default: 10 (supports both 10- and seven-digit dialing). Field 8: Dialing off-hold Enables or disables outside callers’ ability to dial off-hold only when MOH 590 (external source) is selected. When this is enabled, CO callers will be able to dial extension, department, and mailbox numbers while on hold. When this is disabled, the system will ignore digits dialed by CO callers. To enable or disable outside callers’ ability to dial off-hold, press a scroll key to make the desired selection and then press # to confirm. Default: Enabled. Field 9: Re-sending of Caller ID in Intelligent Call Forwarding This parameter “turns off” the repeat Caller ID (re-sending) component of Intelligent Call Forwarding. Some service providers — local exchange carriers or inter-exchange carriers — don’t allow repeating the caller’s CID data when making an outgoing call. If re-sending of Caller ID is disabled, the PRI pilot number of the station’s tenant will be sent instead. If re-sending of Caller ID is enabled, CO calls that are forwarded to an off-premises number over a PRI channel will send the original caller’s CID data to the called person. To enable or disable this parameter, press a scroll key to make the desired selection and then press # to confirm.
Auto attendant parameters
Auto attendant parameters Field 1: Auto attendant inter-digit timer Numbering of locations or line groups Esi-Link location number range (default) Line group access (if selected) 710–719 71 720–729 72 730–739 73 740–749 74 750–759 75 760–769 76 Make this setting higher if callers complain that they don’t have enough time to dial before either the system sends them to the wrong destination or they hear “Your entry was not valid”; make it lower if they say it pauses too long after they dial digits. This sets the time after the first digits has been entered and before the entered number is accepted as being complete (time between each digit dialed). Expressed in 1/100s of seconds. Range: 40–1000 (i.e., 400 ms to 10 seconds). Default: 200 (i.e., 2 seconds) Field 2: Auto attendant no-response timer Adjust if the time after the playing of the auto attendant greeting is too long (or too short) before the system follows the no-response (call-forward) destination of a menu or directory. Sets auto attendant’s noresponse timeout time. This is how long the auto attendant waits until after the menu plays all options. Expressed in 1/100s of seconds. Range: 50–6000 (i.e., 500 ms to 1 minute). Default: 300 (i.e., 3 seconds). Field 3: ACD beep Enables or disables the ACD beep tone (same as the “new message” beep) given to agents logged into an ACD department when they’re in a busy condition and a call goes into queue. Range: 0 (enabled) or 1 (disabled). Default: 0 (enabled). Field 4: Fax energy level (CNG tone) Adjust this level if fax calls aren’t routing properly when the auto attendant answers. Increasing (or decreasing) this field causes the system to look for more (or less) CNG tone to detect whether it’s a valid tone. This is a threshold level, so setting it too low may cause the system to route all calls to the fax port. The energy level of a fax signal must exceed this setting for more than 200 ms. Range: 1–32767. Default: 70. Field 5: Name key digits (Number of digits used for the auto attendant directory branch name key2) This is the number of digits corresponding to the number of letters the system will prompt an outside caller to enter when in an auto attendant directory branch
Synchronise caller ID
Synchronize with Caller ID1 This function, when enabled, synchronizes the real-time clock with Caller ID (CID) messaging: call processing compares the time of a CID message to the system real-time clock and, if the difference is more than two minutes, resets the real-time clock to match the time (minutes) of the CID message. The system will analyze each such message (or — if it receives more than four calls with CID information within a one-minute period — as is needed). Select ENABLE or DISABLE by pressing a scroll key (either or ). Choosing ENABLE will allow the CID data to update the time and date. Default: Disabled. Esi-Link-related notes (see also “Function 83: Esi-Link programming,” pages M.9–M.10): If “synchronize with Caller ID” is enabled, Esi-Link time synchronization (from location 700) will be disabled. If “synchronize with Caller ID” is disabled, Esi-Link time synchronization will be allowed (minutes only). When Esi-Link is used, all cabinets’ time will be synchronized by cabinet 700, unless “synchronize with Caller ID” is enabled in Function 142. 2: Adjust for Daylight Saving Time This function, when enabled, causes the real-time clock to adjust itself automatically for Daylight Saving Time (DST). Select AUTO or DISABLE for DST by pressing a scroll key (either or DISABLE is best for those areas that don’t observe DST. Default: Disabled. ). Choosing Note: If this function is enabled and it causes an automatic time change, the system won’t update the realtime clock from either Caller ID messages (Function 1421, above) or Esi-Link time synchronization for 25 hours before and 25 hours after the time change is due to be effective (i.e., 2:00 AM Sunday). Function 143: Clock adjustment This function lets the Installer or Administrator have the system automatically compensate for a clock that’s running too fast or too slow. The clock adjustment speeds up or slows down the clock over a 30-day period by the amount selected. If the system clock is running slow, select a positive value. If the clock is running fast, select a negative value.
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