Hold Call Waiting
Hold Call Waiting is a compound feature combining hold and answer and provides a convenient way to hold an existing call and answer a waiting call through a single button press.
Hold Music (Music on Hold)
The IP Office system supports up to 4 sources of music on hold - one system source which may be external, internal (WAV) or tone, plus up to 3 additional internal sources. The internal sources are .WAV files saved either in volatile memory, or on the optional memory card in an IP500 and IP406 V2. The .WAV file must be 16bit PCM mono and sampled at 8Khz with a maximum duration of 30 seconds.
Alternate sources for music on hold are selectable for use by Incoming Call Routes or Hunt Groups. On IP500 systems, each source can be up to 90 seconds long (30 seconds on IP406 V2 and IP412).
External music on hold sources connect to the 3.5mm Audio socket on all IP Office control units.
Park
As an alternative to placing a call on hold, a call can be parked on the system to be picked by another user.
The call park facility is available through the user's telephone, one-X Portal for IP Office, Phone Manager or SoftConsole. Calls are Parked against a ‘park slot number’ which can be announced over a paging system so the person the call is for can go to any phone and collect the call by dialling the park slot number.
For convenience Phone Manager has 4 pre-defined park buttons. On digital phones with DSS/BLF keys it is possible to program Park keys that will indicate when there is a call in a particular park slot and allow calls to be parked or retrieved.
There is a system configurable timeout that determines how long a call may remain parked before it is re- presented to the extension that originally parked the call.
Automatic Callback
Feature
• When calling an extension that is busy, set the system to call you when the extension becomes free. This feature is also called "Ringback When Free".
• When calling an extension that just rings, set the system to call you when the extension is next used. This feature is also called "Ringback When Next Used".
Benefit
• Carry on with other work and let the system initiate a call for you when the extension becomes available.
Description
Depending on the type of phone a user has, call back when free is accessed by dialing a short code while listening to internal busy tone, selecting an option from an interactive menu or pressing a programmed DSS/ BLF key. Callback when free can also be activated from Phone Manager.
You can also set a callback when free or a callback when next used using a short code without attempting a call.
Note that a user can only have one automatic callback set at any one time.
This feature is supported across the IP Office Small Community Network .
Direct Inward Dialing (DID/DDI)
This relies on the local telephone exchange passing all or part of the dialed number to the IP Office. This number can then be used by IP Office call routing software to route the call to an individual phone, or groups of phones. This service is typically used to reduce the workload on a reception position by giving members of staff or departments individual numbers so they can be called directly. For convenience it is common to have the extension or group number the same as the digits supplied from the network, but IP Office can convert the number to what ever number is needed by the business, within limits
In North America, T1 circuits are required for DID.
Transfer
Call Transfer allows users to transfer a call in progress to another phone number – either internal extension or external public number. The caller is placed on hold while the transfer is performed.
If the phone is put down before the destination has answered, the original caller will be automatically transferred. This is called an Unsupervised or Blind Transfer. Alternatively, a user can wait for the destination to be answered and announce the transfer before hanging up to complete the transfer. This is called a Supervised Transfer.
Unless restricted by the system administrator, the IP Office makes no differentiation between internal or external call transfers.
Distinctive and Personalized Ringing
The IP Office uses different ringing sequences to indicate the type of call, for example whether internal or external. This feature is called 'distinctive ringing'. For analog phones the distinctive ringing sequences used are adjustable. For digital and IP phones the distinctive ringing sequences are fixed as follows;
• Internal Call: Repeated single-ring.
• External Call: Repeated double-ring.
• Ringback Call: Single ring followed by two short rings.
This ring is used for calls returning from park, hold or transfer. It is also used for call back when free and voicemail ringback calls.
This feature is supported across the IP Office Small Community Network . 183
Personalized Ringing
In IP Office the term personalized ringing is used to refer to changing the sound or tone of a phone's ring. On many Avaya digital phones, the ringer sound can be personalized. Changing the ringer sound does not alter the ring sequence used for distinctive ringing. This feature is local to the telephone and not supported on all types of telephones.
Message Waiting Indication
Message waiting indication (MWI) is a method IP Office uses to set a lamp or other indication on compatible telephones when a new message has been left for the user, either in a personal voice mailbox or in a group mailbox or call back message. When the message has been played or acknowledged, the lamp is turned off.
All Avaya digital and IP phones have in-built message waiting lamps. one-X Portal for IP Office and Phone Manager also provide message waiting indication on screen
For analog phones, from IP Office 3.1 a variety of analog message waiting indication (MWI) methods are provided. Those methods are 51V Stepped, 81V, 101V and Line Reversal. The MWI method must be selected from the IP Office Manager when configuring a system to match the properties of the analog phones. Note that the 101V signaling is only available on IP500 Phone cards and expansion modules plusversion 2 IP400 Phone 8, 16 and 30 expansion modules, not on the IP406 V2
Visual Voice
Feature
• Provides interface to voicemail through handset display and buttons e.g. Listen, Save, Delete, Fast Forward.
Benefit
• Quick access to voicemails and commonly used messaging features.
Description
You can access and control voice messages via the display on Digital or IP phones. Visual Voice requires Preferred Edition or Essential Edition, and can only be used with large display LCD sets onlyfrom the 1400, 1600, 2400, 5400, 4600, 5600, 9600 and T3 series. (1403, 1603, 1603SW, 2402, 5402, 4601, 4602SW, 5601, 5602SW do not support Visual Voice).
The fixed message button on certain phones can be configured to invoke visual voice (this is the default setting for new configurations). This configurable option frees the button programming required currently for Visual Voice.
Features supported are:
• access new/old/saved messages for personal and hunt group mailboxes.
• next and previous message.
• fast forward and rewind.
• pause message.
• save, delete and copy message to other users of the system.
• change default greeting.
• change password.
• change email settings (Preferred Edition only).
IP Office telephone features
Answer Hold
Answer Hold
Description
Answer Hold allows a multiline terminal user to press the flashing Answer key to answer an incoming ringing call or and Camp-on call. When the multiline terminal user is already answering a call, the first call is automatically placed on hold, depending on the user’s setting in Program 15-02-06.
Conditions
r When multiple incoming calls activate the Answer key LED, the LED continues to flash until all calls are answered.
r Use Program 15-02-06 (Normal Hold, Exclusive Hold) to set the type of Hold key to be used. (Default = Normal Hold)
r For calls placed in a Park Group, the LED will blink fast (green).
r For calls placed in a Park Group by another user, the LED will blink slow (red). r The Answer Hold feature does not function for incoming internal calls.
r CO/PBX incoming calls, not assigned to ring or assigned to another ring group, will not activate the Answer Hold feature.
r If the direct trunk appearance key is not assigned when all Call Appearance Keys are in use, the next incoming call cannot be answered
NEC telephone systems feature list
Account Code – Forced/Verified/Unverified Account Code – Forced/Verified/Unverified Account Code Entry Account Code Entry Add-On Conference Conference All Call Page Paging, Internal Alphanumeric Display Alphanumeric Display Analog Line Extender (Dterm Analog EXT) Not Supported Ancillary Device Connection Ancillary Device Connection Answer Hold Answer Hold Answer Key Answer Key Assigned Night Answer (ANA) Direct Inward Line (DIL) Attendant Add-On Console Direct Station Selection (DSS) Console Attendant Camp-OnCall Waiting / Camp On Attendant Positions Attendant Call Queuing Attendant Station Outgoing Lockout Code Restriction, Dial Block Attendant Transfer Transfer Authorization Code Code Restriction Override Automated Attendant Voice Response System (VRS) Automatic Answer with Delay Message Voice Response System (VRS) Automatic Call Distribution Automatic Call Distribution (ACD) Automatic Callback Callback Automatic Day/Night Mode Switching Night Service Automatic Hold Hold Automatic Number Indication (ANI) on T1 T1 Trunking (with ANI/DNIS Compatibility) Automatic Redial Repeat Redial Automatic Release Automatic Release Automatic Route Selection (ARS) Automatic Route Select.
automatic Trunk-to-Trunk Transfer Call Forwarding, Off-Premise Background Music – Multiline Speaker Background Music Background Music Over External Speakers Background Music Barge-In Barge In Battery Backup – System MemoryBattery Backup – System Memory Battery Backup – System PowerBattery Backup – System Power Busy Lamp Field on Multiline Terminals One-Touch Calling Call Alert Notification Off Hook Signaling Call Appearance (CAP) KeysCall Appearance (CAP) Keys Call Arrival (CAR) KeysCall Arrival (CAR) Keys Call Forward – All CallCall Forwarding Call Forward – Busy/No Answer Call Forwarding Call Forward – Centrex Not Supported Call Forward – Display Call Forwarding Call Forward – Off-Premise Call Forwarding, Off-Premise Call Forward – Split Call Forwarding Call Monitoring Call Monitoring Call Park – SystemPark Call Pickup – Group Group Call Pickup Call Pickup Direct Directed Call Pickup Callback Request Message Waiting Caller ID Call ReturnCaller ID Call Return Caller ID Indication (Analog Trunks) Caller ID Cascade CPU Not Supported Centralized Voice Mail (with E&M Tie Lines) Not Supported Class of Service Class of Service Clock/Calendar Display Clock/Calendar Display CO Message Waiting Indication CO Message Waiting Indication CO/PBX, Tie Line Digit Restriction Code Restriction Code Restriction Code Restriction
Computer Telephony Integration (CTI) TAPI Compatibility Computer Telephony Integration (CTI) Applications Consecutive Speed Dial Speed Dial – System/Group/Station Cordless Telephone Connection Cordless Telephone Connection Customized Message Selectable Display Messaging Data Line Security Data Line Security Delay Announcement Voice Response System (VRS) Delayed Ringing Delayed Ringing Dial 0 For Attendant Operator Dialed Number Indication Service (DNIS) T1 Trunking (with ANI/DNIS Compatibility) Digit Insertion Automatic Route Selection Digital Line Extender (Dterm ISDN EXTender Plus) Not Supported Digital Voice Mail Digital Voice Mail Direct Inward Dialing (DID) Direct Inward Dialing (DID) Direct Inward System Access (DISA) Direct Inward System Access (DISA) Direct Inward Termination (DIT) Direct Inward Line (DIL) Direct Paging Access Paging, Internal Direct Station Selection (DSS) One-Touch Calling Distinctive Ringing Distinctive Ringing, Tones and Flash Patterns Do Not Disturb (DND) Do Not Disturb Door Lock Release Relays Door Box Door/Monitor Telephone Door Box DP to DTMF Switching Pulse to Tone Conversion Drop Key Drop Key Dterm Analog Cordless Terminal Not Supported Dterm Cordless II Terminal Dterm Cordless II Terminal Dterm Cordless Lite II Terminal Dterm Cordless Lite II Terminal Dterm Handset Cordless Dterm Handset Cordless Dterm IP Gateway System Dterm IP Gateway System
E&M Tie Lines (4-Wire) Multiple Trunk Types Elapsed Call Time Call Duration Timer Electra Elite IPK TerminalsElectra Elite IPK Terminals Electra Elite Terminal Migration Electra Elite Terminal Migration Electra Professional Terminal Migration Not Supported Electronic Volume Control Volume Controls Elite ACD Plus Not Supported Elite CallAnalyst Elite CallAnalyst Elite Q-Master Not Supported EliteApps - Interactive Voice Response EliteApps - Interactive Voice Response EliteApps - PC Attendant IPK II - PC Attendant Emergency 911 – Cut Through E911 Compatibility Enhanced 911 E911 Compatibility Equal Access Accommodation Code Restriction External Tone Ringer Analog Communications Interface (ACI) External Zone Paging (Meet-Me) Paging, External Facsimile CO Branch Connection Facsimile CO Branch Connection Feature Access – User Programmable Programmable Function Keys Flexible Line Assignment Programmable Function Keys Flexible Numbering Plan Flexible System Numbering Flexible Ringing Assignment Ring Groups Flexible Timeouts Flexible Timeouts Full Duplex Handsfree Handsfree and Monitor Full Handsfree Operation Handsfree and Monitor General Purpose Relays Analog Communications Interface (ACI) Ground Start Trunks Multiple Trunk Types Group Listening Group Listen Handset Mute Handset Mute Handsfree Answerback Handsfree Answerback/Forced Intercom Ringing Handsfree Dialing and Monitoring Handsfree and Monitor
Headset Connection (Built-In) Headset Operation Hold With Recall (Exclusive and Non-Exclusive) Hold Hot Key Pad Not Supported Hot Line Hotline Howler Tone Service Howler Tone Service I-Hold Indication Distinctive Ringing, Tones and Flash Patterns Incoming Call Identification Caller ID Incoming Trunk Name or Number Display Name Storing Internal Hub Internal Hub Internal Voice/Tone Signaling Handsfree Answerback/Forced Intercom Ringing Internal Zone Paging (Meet-Me) Paging, Internal IP CPU & Media Gateway Not Supported IP Station (MEGACO)IP Station (MEGACO) - IAD Integrated Access Device ISDN-BRI Trunk Connections ISDN Compatibility ISDN-PRI Trunk Connections ISDN Compatibility I-Use Indication Distinctive Ringing, Tones and Flash Patterns Key Function/Multifunction Registration Multiple Trunk Types Key-Common Channel Interoffice Signaling (K-CCIS) K-CCIS - T1 Large LED Indication Message Waiting Last Number Redial Last Number Redial Least Cost Routing (LCR) Automatic Route Selection Live Monitoring Digital Voice Mail Loop Start Trunks Multiple Trunk Types Message Display Board Not Supported Message Waiting Message Waiting Microphone Control Microphone Cutoff Multiline Conference Bridge Multiline Conference Bridge Multilingual LCD Indication Alphanumeric Display Multimedia Conference Bridge Multimedia Conference Bridge Multiple Trunk Groups Trunk Groups
Music on Hold Music on Hold NEC Elite PC AssistantIPK II - PC Assistant Nesting Dial Not Supported Night Call Pickup Night Service Night Chime Night Service Night Transfer Night Service Off-Hook Ringing Off Hook Signaling Off-Premise Extension (OPX) Off-Premise Extension (Actual name) One-Touch Feature Access Programmable Function Keys PC Programming PC Programming Pooled Line (Outgoing) Trunk Group Routing Power Failure Transfer Power Failure Transfer Preset Dialing Dialing Number Preview Prime Line Assignment Prime Line Selection Privacy on All Calls Conference, Voice Call/Privacy Release Privacy Release Conference, Voice Call/Privacy Release Private Lines Private Line Programming from Multiline Terminal Programming from Multiline Terminal Pushbutton Dial – DTMF or DPSingle Line Telephones, Analog 500/2500 Sets Quick Transfer to Voice MailQuick Transfer to Voice Mail Recall Key Flash Recall With Station Identification Transfer Redial Key Redial Key Remote Programming PC Programming Resident System Program Resident System Program Restriction (Outgoing) Code Restriction Ring Tone Variation Distinctive Ringing, Tones and Flash Patterns Ringing Line Preference Line Preference Route Advance Block Trunk Group Routing Save and Repeat Save Number Dialed
Scrolling Directories Directory Dialing Secondary Incoming Extension Secondary Incoming Extension Seized Trunk Name/Number Display Name Storing Simplified Call Distribution Department Calling Single Line Telephone Access Single Line Telephones, Analog 500/2500 Sets SLT Adapter SLT Adapter SLT Timed Alarm Alarm Softkeys Softkeys Speed Dial – Station Speed Dial – System/Group/Station Speed Dial – System Speed Dial – System/Group/Station Speed Dial Stored Characters Speed Dial – System/Group/Station Station Add-On Console Station Add-On Console Station Camp-On Call Waiting / Camp On Station Hunt Station Hunt Station Message Detail Recording (SMDR) Station Message Detail Recording Station Name Assignment User Programable Station Name Assignment User Programmable Station Outgoing Lockout Code Restriction, Dial Block Station Relocation Station Relocation Station Transfer Transfer Step Call Department Step Calling Store and Repeat Memo Dial Stored Hookflash Speed Dial – System/Group/Station Synchronous Ringing Synchronous Ringing System Data Up/Down Load PC Programming T1 Connection T1 Trunking (with ANI/DNIS Compatibility) Tandem Switching of 4-Wire E&M Tie LinesMultiple Trunk Types Tenant Service Night Service Three-Minute Reminder Warning Tone For Long Conversation Tone Override Tone Override Trunk Queuing Trunk Queuing/Camp On.
Trunk-to-Trunk Transfer Tandem Trunking (Unsupervised Conference) Two-Color LEDs Distinctive Ringing, Tones and Flash Patterns Unified Messaging Unified Messaging Unified Messaging - EliteMail CTI LX - LiteUnified Messaging Uniform Call Distribution (UCD) Uniform Call Distribution (UCD) Uniform Numbering Network Uniform Numbering Network Universal Slots Universal Slots Unsupervised Conference Tandem Trunking (Unsupervised Conference) User Programming Ability User Programming Ability Voice Mail Integration (Analog) Voice Mail Integration (Analog) Voice Mail Message Indication on Line KeysVoice Mail Message Indication on Line Keys Voice Over Internet Protocol (VoIP) Voice Over Internet Protocol (VoIP) Voice Over Split Voice Over Voice Prompt Voice Response System (VRS) Wireless Not Supported Wireless - DECTWireless – DECT
DID for Ericsson-LG
DID CALL WAIT
Description
If DID call is incoming to a station that is already call connected, this DID call is wait until the station is answering or the DID/DISA no answer timer is expired. To activate this feature, the ADMIN field of DID call wait must be set enable. If station has a flexible button of DID call wait, then it can set this feature via flexible button.
Operation iPECS Phone To assign a {DID CALL WAIT} button: [PGM] + {FLEX} + [PGM] + ‘34’ + [SAVE]
To activate/deactivate DID call wait from an iPECS Phone:
1. Press the {DID CALL WAIT} button.
2. Dial activate/deactivate code, ‘1’ or ‘0’ respectively.
Conditions
1. The DID call will follow the call routing defined in PGM code 167 after the expiration of the DID/DISA no answer timer expires.
2. The iPECS Phone must have an appearance button for the DID line.
3. Assigning the ICLID Timer, which enables ICLID routing, for a DID line, disables DID Call Wait.
Fiberoptic
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ASPIRE Call forward
ASPIRE Call Forwarding, Fixed
Call Forwarding, Fixed
Aspire S Aspire M/L/XL
• Available. • Available.
Description
Fixed Call Forwarding is a type of forwarding that is permanently in force at an extension. Calls to an extension with Fixed Call Forwarding enabled automatically reroute - without any user action. Unlike normal Call Forwarding (which is turned on and off by extension users), Fixed Call For- warding is set by the administrator in system programming. Fixed Call Forwarding complements Voice Mail, for example. The administrator can program Fixed Call Forwarding to send a user’s unanswered calls to their Voice Mail mailbox. Each individual user no longer has to manually set this operation.
In system programming, the administrator can set the Fixed Call Forwarding destination and type for each extension and virtual extension. The forwarding destination can be an on- or off-premise extension or Voice Mail. The Fixed Call Forwarding types are:
● Fixed Call Forwarding with Both Ringing (Program 24-06 Option 1) ● Fixed Call Forwarding when Unanswered (Program 24-06 Option 2) ● Fixed Call Forwarding Immediate (Program 24-06 Option 3)
● Fixed Call Forwarding when Busy or Unanswered (Program 24-06 Option 4) ● Fixed Call Forwarding Off-Premise (Program 24-07)
Fixed Call Forwarding reroutes the following types of incoming calls: ● Ringing intercom calls from co-worker’s extensions ● Calls routed from the VRS or Voice Mail ● Direct Inward Lines
● DISA, DID and tie line calls to the forwarded extension ● Transferred cal
Headsets
Jabra BIZ 2400 Plantronics SupraPlus
The Jabra BIZ 2400 headsets are part of a comprehensive family of headsets that raises the bar on corded headset quality and performance.
The Jabra BIZ 2400 series features a cascade of improvements that pushes the levels of audio quality, comfort and durability necessary for dealing with the special requirements in contact centre and office environments.
The Plantronics SupraPlus Wireless allows use of the phone whilst up to 50m from the desk, with excellent all-day wearing comfort. In noisier situations, the binaural version is ideal to reduce distractions, while both monaural and binaural versions feature a noise-cancelling microphone that greatly reduces background noise. The QuickPair feature allows multiple headsets to share one base for effective multi-shift working or hot-desking.
Plantronics CS70N
The Plantronics CS70N allows easy multi-tasking, whether that is using a PC whilst on a teleconference, finding some private/ quiet space for that important call, or simply stretching your legs whilst on a long teleconference. Stylish and discreet, with excellent sound quality and wireless range, it’s the perfect combination.
Jabra’s top of the range GN9350e uses state-of-the- art technology, delivering the purest sound quality that gives the feeling of a true “face-to-face” conversation, even up to 120 metres.
The Jabra GN9350e offers a choice of wearing styles and features a sophisticated LCD display on the base unit plus an optional second battery charger gives around-the-clock
Jabra GN9350e
Jabra GN9330e USB Plantronics CS60
Plantronics Savi Office
The Plantronics CS60 allows you to multi-task more easily – whether that is making notes or using your PC whilst on a phone call, or picking up documents from the printer without hanging up. Cost-effective and flexible, with excellent sound quality and wireless range, it also allows you to choose a wearing style that works for you.
Savi Office is the wireless headset system built to unify voice communications. This enterprise-grade headset system connects to both the desk phone and PC. The Savi Office headset system offers an impressive range with a wide variety of comfortable wearing styles, interactive software for personalisation and an adaptive battery system.
The Jabra GN9330e USB wireless headset features enhanced, high-definition, sound quality and additional comfort for all PC-based IP telephony conversations. Digital security encryption ensures that no-one else can listen in.
Jabra M5390 USB
The headset connects quickly and effortlessly to your computer. The simple and intuitive controls make it easy to operate, all weighing only 26 grams.
The Jabra M5390 Multiuse headset is a Bluetooth headset that connects simultaneously to mobile phones and PC softphones (via the enclosed PC adapter).
The Jabra M5390 Multiuse headset combines the sound and range performance known from office headsets with the convenience of a mobile headset.
Ericsson-LG iPECS LIK ACD
Operation
Agent iPECS Phone
To assign {LOGIN} or {logout} buttons:
[PGM] + {FLEX} + Login or Logout code + ACD Group Number (optional) + [SAVE]
To Login to a primary group using the Agent Id;
1. Lift handset or press [SPEAKER] button,
2. Dial ‘581’ the ACD Agent Primary Login code or press the Login Flex button,
3. Dial the ACD group number,
4. Dial the Agent ID, the agent is logged into the ACD group.
To Logout of the primary ACD Group;
1. Lift handset or press [SPEAKER] button,
2. Dial ‘582’ the ACD Agent Primary Logout code or press the Logout Flex button.
3. Dial the ACD group number
4. Dial the Agent ID, the agent is logged out of the ACD Group.
To Login to a secondary group using the Agent Id;
1. Lift handset or press [SPEAKER] button,
2. Dial ‘583’ the ACD Agent Secondary Login code or press the Login Flex button,
3. Dial the ACD group number,
4. Dial the Agent ID, the agent is logged into the ACD group.
To Logout of the secondary ACD Group;
1. Lift handset or press [SPEAKER] button,
2. Dial ‘584’ the ACD Agent Secondary Logout code or press the Logout Flex button.
3. Dial the ACD group number ,
4. Dial the Agent ID, the agent is logged out of the ACD Group.
SLT
To Login to a primary group using the Agent Id;
1. Lift handset,
2. Dial ‘581’ the ACD Agent Primary Login code,
3. Dial the ACD group number
4. Dial the Agent ID, the agent is logged into the ACD group.
To Logout of the primary ACD Group;
1. Lift handset,
2. Dial ‘582’ the ACD Agent Primary Logout code.
Hotel Motel
Hotel/Motel
Description
Your system provides Hotel/Motel services in addition to the many features available to business users. These Hotel/Motel services help you run your facility more efficiently, save you time and money and provide your guests with more responsive service.
Hotel/Motel features include: Wake Up Call
Wake Up Call is like having an alarm clock in each room - with some unique advantages:
•Guests can set or cancel Wake Up Calls for themselves, or you can set and cancel Wake Ups for them.
•Unanswered Wake Up Calls can automatically call the operator and print on the Room Status Printout report.
•You can view the status of all your system Wake Up Calls from your DSS Console.
•Use Wake Up Call as a meeting reminder (e.g., for convention attendees).
Single Digit Dialing
Single Digit Dialing gives your guests one-touch access to your important Hotel/Motel services. They can lift the handset and press a single key for:
•Extensions such as the front desk, reservation services, housekeeping or the maitre d' of your restaurant.
•Feature Access Codes for one-button access to selected features and outside lines.
•Voice Mail, so your guests can leave requests even when your service providers are unavailable.
•A Department Calling Group allowing, for example, your guests to reach the first available agent in your reservation desk group.
A Department Calling Group
A Department Calling Group, allowing, for example, your guests to reach the first available agent in your reservation desk group.
Message Waiting
If you call a guest while they are away from their room, leave them a Message Waiting. When the guest returns, they see the lamp on their phone flashing and can automatically call you back. You can use Message Waiting when you have parcels for a guest dropped off at your front desk. Do not keep redialing the guest if they are not in - just send them a Message Waiting. (Your DSS Console can show all the rooms that have messages waiting.)
Room to Room Calling Restriction
Prevent guests in one room from calling guests in another - a handy feature for guests that want to maintain their privacy. If you need to, you can always allow inter-room calling (e.g., for families or groups that have separate rooms).
Toll Restriction (When Checked In)
Control a guest’s long distance dialing automatically when they check in. Use this feature to set up two different Toll Restriction modes. The first mode is for you and your staff when the room is checked out. The second mode is for your guests when they check in. You may want to restrict the outside numbers.
Guests can dial, but allow your staff to call vendors and suppliers. In addition, you can set a room's Toll Restriction mode directly to any valid setting : 1 ~ 15.
Room Status
Your phone and DSS Console can set and monitor the status of all your guest rooms: Checked In, Checked Out, Maid Required and Maid in Room. Maximize room usage by coordinating your cleaning staff and reservation desk. For example, you can dial simple codes to set a room status. And, press STATUS on your console to see the status of all rooms at a single glance.
Room Status Printouts
The Room Status Printouts give you a concise overview of the status of all your guest rooms at a H glance. The printouts provide up to the minute reports showing Room Status, Room Call Restriction, Do Not Disturb, Message Waiting and Wake Up Calls. If your cleaning staff needs to know which rooms to clean, for example, just print out the report showing Room Status. This printout requires a connection to the system using IP post on the CPU.
DSS Console Monitoring
Your DSS Console provides unique one-touch room monitoring abilities. Press a button on your DSS Console to check a room status. Or, see at a glance which rooms have Wake Up Calls set or messages waiting. You can also use your console for business mode features.
Do Not Disturb
A guest can activate DND anytime they need privacy (for example, if they need to work uninterrupted). Do Not Disturb (DND) blocks the room telephone incoming calls and Paging announcements. This can be set from the room phone or attendant phone.
Flexible Numbering Plan
To simplify dialing guests and services in your facility, customize your system to have room numbers match phone extension numbers. For example, if the rooms on the first floor are numbered 100 ~ 120, the corresponding room extensions should also be 100 ~ 120.
InMail Integration
•By setting PRG 45-02-05 to "1" (On), at the event of check-in the special command is transmitted from the system to the InMail in order to activate following features. 1.Mailbox for the room cleared of messages 2.The mailbox language returns to default
•Each Guest Room user can have individual mailbox languages at PRG 40-07-01.
•Guest Room users has ability to choose the language indication by Soft Key.
Central Office Calls for NEC SL1100
Central Office Calls, Placing
Description
The system provides flexibility in the way each extension user can place outgoing trunk calls. This lets you customize the call placing options to meet site requirements and each individual’s needs. To place a call the user can:
•Press Line Keys
•Press a Trunk Group key
•Press a Trunk Group Routing (dial 9) key
•Dial a code for a specific trunk (#9 + the trunk number)
•Dial a code for a Trunk Group (704 + group number)
•Dial a code for Trunk Group Routing or ARS (9)
•Dial an Alternate Trunk Route Access Code (which you must define)
•Press or Use a Speed Dial bin
There are 84 available trunks. Trunk Port Disable
The system provides a service code (default: 645) which can be used by an extension user to block a trunk for outgoing calls. The user which busied out the trunk still has access to it. All other users are blocked from seizing it to place an outgoing call. The trunk, however, can still be answered by any users programmed with the trunk access.
Sidetone Volume Setup
Allows the system programming for the Multiline Terminal side tone volume. There are two levels, based on whether the connected trunk is a digital trunk or analog trunk.
Conditions
•If the trunk name seize display is enabled in programming, the Call Timer starts automatically after the user places a trunk call. Disabling the trunk name seize display also disables the Call Timer.
•The system can automatically select the correct type of line to use based on the number dialed and the time.
•With Automatic Handsfree, an extension user can press a line key to place a trunk call without lifting the handset or pressing Speaker key. Users without Automatic Handsfree can preselect a line key before lifting the handset or pressing Speaker key.
•Long Conversation Cutoff can disconnect incoming and outgoing CO calls after a set time period. Using the Warning Tone for Long Conversation feature allows users on outgoing calls to hear a warning tone prior to the call disconnecting.
•An extension Toll Class of Service may prevent them from dialing certain numbers.
•Dialing 9 or any other trunk access code after dialing an extension results in termination of the intercom call and a trunk is seized.
•Setting PRG 14-02-11 to On may cause a slight delay in dial tone while loop current is returned.
•When Account Codes are enabled, the user must press the * three times before the * character is passed to the Telco. The system recognizes the initial * as the beginning of an Account Code entry, the second * as the end of an Account Code entry, and the third * will be passed to Telco.
•To adjust for proper audio quality, refer to PRG 81-07 and PRG 81-17.
DIL for SV8100
Direct Inward Line (DIL)
Description
A Direct Inward Line (DIL) is a trunk that rings an extension, virtual extension or Department Group directly. Since DILs only ring one extension or group (i.e., the DIL destination), employees always know which calls are for them. For example, a company operator can have a Direct Inward Line for International Sales Information. When outside callers dial the DIL telephone number, the call rings the operator on the International Sales line key. The DIL does not ring other extensions.
There are 200 available trunks, 64 Department Groups, 512 extensions and 256 virtual extensions.
DIL Delayed Ringing
Extensions in a Ring Group can have delayed ringing for another extension DIL. If the DIL is not answered at its original destination, it rings the DIL No Answer Ring Group. This could help a Technical Service department, for example, that covers calls for an Inside Sales department. If the Inside Sales calls are not answered, they ring to the Technical Service department.
Conditions
If unanswered, a DIL without delayed ringing rings an extension until the outside party hangs up.
If a DIL rings a Department Group and all agents are busy, the system routes the call as follows:
1.The trunk rings the overflow destination assigned in Program 22-08.
2.If there is no 22-08 assignment, the call rings according to the Ring Group assignments in Program 22-04 and Program 22-05.
3. If none of the destinations in steps 1~2 above are available, the call continues to ring until a destination becomes free.
The DIL follows call forwarding programming, even to voice mail.
When a call is transferred by Call Forwarding – No Answer, Call Forwarding – Busy, or DND, the Reason for Transfer can display at the transferred extension.
You can place DILs in trunk groups to make outgoing DIL calls easier.
If a DIL destination extension is in DND, an incoming call rings according to Ring Group programming (Program 22-08 then Program 22-05).
If a user puts the telephone in Do Not Disturb, calls routed to the telephone in DND do not follow call forwarding.
A user can activate Group Call Pickup to intercept a DIL ringing another extension.
SV8100 General
GENERAL INFORMATION
The SV8100 is a full-featured IP based communications system providing a rich set of existing system features, with pure Voice over IP (VoIP) communications, across corporate Local and Wide Area Networks (LAN and WAN).
The DT700 series telephones provide a converged infrastructure at the desktop, with a 10Base-T/100Base-TX connection to the LAN and built-in hub for a PC connection to the telephone itself. The system can provide peer-to-peer connections between the DT700 series telephones with voice compression, offering existing IP telephone features with an enhanced user interface. On the WAN side, the system can provide peer-to-peer connections over IP networks with the voice compression – on CCIS over IP.
The SV8100 can provide legacy line/trunk interfaces to support the existing Time Division Multiplexing (TDM) based infrastructure, such as analog telephones, digital telephones (DT300 series), analog networks and digital networks (T1/E1, ISDN, etc.).
The 9.5" Gateway or Base chassis provides 48 total ports (32 digital terminals) and can include any combination of stations and trunks below this number.
The 9.5” Base and Expansion (Combined) chassis provides 104 total ports (80 digital terminals) and can be expanded, using three additional combined chassis, for a maximum of 416 ports (368 digital terminals). Through IP connection and four additional combined chassis, the system can be expanded to a maximum of 512 ports for SV8100.
NEC SV8100 abbreviations
ACD Automatic Call Distribution ADA Ancillary Device Adapter APR Analog Port Adapter (with ringer) AUX IN/OUTBGM/MOH Port (on CPU) BCH Bluetooth Cordless Handset BHA Bluetooth Hub Adapter BRI Basic Rate Interface BRIDB Expansion Basic Rate Interface Daughter Board on BRI BRT Basic Rate Interface Blade/ISDN Terminal Interface Blade BUS0 BUS Interface Blade (for 1U chassis) BUS1 BUS Interface Blade (for 2U chassis) CCT CCIS Interface Blade CF Compact Flash CFT Conference Trunk (on CPU) CNF Conference Bridge Blade (PVA) COT Central Office Trunk (Loop and Ground Start Interface) COTDB Loop and Ground Start Interface Daughter Board on COT CPU Central Processing Unit DID Direct Inward Dialing DIOP DID/OPX Blade DLC Digital Multiline Terminal Interface Blade DLCB Expansion Digital Multiline Terminal Interface Blade on DLC DRS Device Registration Server (on CPU) DSS Direct Station Selection Console DTI Digital Trunk Interface DTG Digital Tone Generator (on CPU) ETHERNET Ethernet Port (on CPU) FT1 Fractional T1 GBA GigaBit Adapter GSWU Power over Ethernet Gigabit Switch IDF Intermediate Distribution Frame IPTIP Trunk (P2P CCIS) (on CPU) ISDN Integrated Service Digital Network LAN Local Area Network LC Single Line Telephone Interface Blade LCDB Single Line Telephone Interface Daughter Board on LC MDF Main Distribution Frame MEM Main Memory (on CPU) MIS Management Information System MOH Music On Hold OAI Open Application Interface (on CPU) ODTTie Line Interface Blade (2W/4W E&M) OPX Off-Premise Extension
PBRPB Receiver (on CPU) PBSNDPB Sender (on CPU) PCPro PC Programming PFT Power Failure Transfer PLO Phase Locked Oscillator (on CPU) PMS Property Management System PRI Primary Rate Interface PRT Primary Rate Interface Blade PS Personal Station PSA PSTN Adapter (analog) PVA Packet Voice Application RTB Router Blade SERIAL Serial Port (on CPU) SLT Single Line Telephone SMDR Station Message Detail Recording TDSW Time Division Switch (on CPU) USB Universal Serial Bus (on CPU) CD-VM00 UMS Blade Server Blade (SV8100 only) PZ-VM21VMS Daughter Board with V34 Modem (SV8100 only) VMS Voice Mail System VoIP Voice over Internet Protocol VoIPDB VoIP Daughter Board (on CPU) VRS Voice Response System WAN Wide Area Network WebPro Web-Based PC Programming
Barge-In
Barge-In
Description
Barge-In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge-In, an extension user can get a message through to a busy co-worker right away.
There are two Barge-In modes: Monitor Mode (Silent Monitor) and Speech Mode. With Monitor Mode, the caller Barging In can listen to another user’s conversation but cannot participate. With Speech Mode, the caller Barging In can listen and join another user’s conversation.
The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record telephone conversation or other sound activities, whether or not contemporaneous with transmission, may be illegal in certain circumstances under federal or state laws. Legal advice should be sought prior to implementing any practice that monitors or records any telephone conversation. Some federal and state laws require some form of notification to all parties to a telephone conversation, such as using a beep tone or other notification methods or requiring the consent of all parties to the telephone conversation, prior to monitoring or recording the telephone conversation. Some of these laws incorporate strict penalties
SL1100 Virtual extensions
Description
Virtual Extensions are available software extensions in the SL1100. A Virtual Extension assigned to a line key, can appear and ring on an individual station or multiple stations and be used for outbound access.
Up to 50 VE keys are provided.
Conditions
•The 84 available ports/Extensions are assigned on a per extension basis for Virtual Extension key mode.
•The 84 available ports/Extensions are assigned per extension for CAR key mode or Virtual Extension key mode.
•More than one extension can share a Virtual Extension key.
•An extension can have more than one Virtual Extension key assigned.
Assigning a Virtual Extension key of the extension the key is assigned on is not supported.
•Up to 32 incoming calls can be queued to busy Virtual Extension key.
•You cannot have a CAR key and Virtual Extension on the same telephone.
•Virtual Extensions do not support the following features:
-Barge-In
-Conference
-Conference, Voice Call/Privacy Release
-Reverse Voice Over
-Tone Override
-Voice Over
•When a valid system station calls a Virtual Extension appearing on another station, Voice and MW softkeys appear in the display of the calling station, but they do not operate.
•When talking on a Virtual Extension you cannot mute the handset.
•Incoming calls to a virtual extension that appear on stations that are used with the CTI applications, PC Assistant, or PC Attendant, do not show up as a second call in the CTI application.
UNIVERGE SV8100
Table 2-1 Feature Comparison List (Continued)
Alarm Reports Alarm Reports Alphanumeric Display Alphanumeric Display Analog Communications Interface (ACI) Analog Communications Interface (ACI) Ancillary Device Connection Ancillary Device Connection Answer Hold Answer Hold Answer Key Answer Key Attendant Call Queuing Attendant Call Queuing Automatic Call Distribution (ACD) Automatic Call Distribution (ACD) Automatic Release Automatic Release Automatic Route Selection Automatic Route Selection Background Music Background Music Barge-In Barge-In Battery Backup – System Memory Battery Backup – System Memory Battery Backup – System Power Battery Backup – System Power Call Appearance (CAP) Keys Call Appearance (CAP) Keys Call Arrival (CAR) Keys Call Arrival (CAR) Keys Call Duration Timer Call Duration Timer Call Forwarding – Centrex Call Forwarding – Centrex Call Forwarding – Park and Page Voice Response System (VRS) – Call Forwarding – Park and Page Call Forwarding Call Forwarding Call Forwarding with Follow MeCall
Barge-In Barge-In Battery Backup – System Memory Battery Backup – System Memory Battery Backup – System Power Battery Backup – System Power Call Appearance (CAP) Keys Call Appearance (CAP) Keys Call Arrival (CAR) KeysCall Arrival (CAR) Keys Call Duration Timer Call Duration Timer Call Forwarding – Centrex Call Forwarding – Centrex Call Forwarding – Park and Page Voice Response System (VRS) – Call Forwarding – Park and Page Call Forwarding Call Forwarding Call Forwarding with Follow MeCall Forwarding with Follow Me Call Forwarding, Off-Premise Call Forwarding, Off-Premise Call Forwarding/Do Not Disturb Override Call Forwarding/Do Not Disturb Override Call Monitoring Call Monitoring Call Redirect Call Redirect Call Waiting/Camp-On Call Waiting/Camp-On Callback Callback Caller ID Call Return Caller ID Call Return.
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NEC SV8100 CAP
Call Appearance (CAP) Keys
Description
This feature automatically places an outside call on a Call Appearance key when the system is operated as a hybrid (Multifunction) system. These keys can be assigned on any multiline terminal or the same key can appear on multiple terminals. This feature allows efficient call handling when numerous CO calls are received and a limited number of CO line key appearances are available.
Once a Call Appearance (CAP) Key call is set up, the user can handle it like any other trunk call. For example, the user can place the call on hold, transfer it to a co-worker or send it to a park orbit. An incoming call is answered on the first available CAP key, beginning with the lowest numbered key. If keys 1~3 are Call Appearance (CAP) Keys, for example, the first incoming call is answered on key 1. If key 1 is busy, the next call is answered on key 2. If keys 1 and 2 are busy, the next call is answered on key 3. If all three keys are busy, additional incoming calls queue for the first available key.
Using Your Telephone
Using Your Telephone
Your telephone's Alphanumeric Display helps you use features and tells you about your calls. For example, a ringing outside line may dis- play a name before you answer it. (You may be able to change the time on your phone if it's not correct. Turn to page 119 for more.)
Press a One-Touch Key for one-button contact with co-workers and outside callers, or when using certain features. To learn how to pro- gram your One-Touch Keys, go to page 80.
Function Keys are normally line keys, but you can program them for other features. In this handbook, the feature assigned to a function key appears in parentheses next to the key. For example, (Hotline) means press the function key set for Hotline. See page 98 for more.
Line Appearance Keys are Intercom keys for placing and answer- ing calls. If you're busy on one - just use the other.
Press for Handsfree calls, or use the handset instead. See Handsfree Options below. The Microphone picks up your voice for Handsfree calls, while Feature Keys speed up using common features.
Handsfree Options
G Handsfree lets you place and answer calls by pressing instead of using the handset. Your telephone must have a Speakerphone if you want to use Handsfree.
G With Automatic Handsfree, press a line or Line Appearance key
without lifting the handset. You normally have this feature.
G If you have Monitor, you can place a call without lifting the hand- set but you must lift the handset to speak. Telephones without Speakerphones have Monitor.
Delayed Ringing SL1100
Description
Delayed Ringing allows programmed secondary answering positions to ring on incoming calls after a programmed time. This feature applies to CO/PBX lines and Virtual Extension Keys.
Conditions
•An extension user can answer an outside call just by lifting the handset (depending on programming).
•Terminals must have CO line appearance for a trunk call to be answered on the telephone.
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Ancillary Device Connection
Ancillary Device Connection
Description
Ancillary Device Connection allows installation of selected peripheral (ancillary) devices to a Multiline Terminal. This feature enhances peripheral device objectives.
Allows a SL1100 Multiline Terminal user to connect ancillary devices such as Wireless Headset.
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NEC SL1100 Group Listen
Group Listen
Description
Group Listen permits a Multiline Terminal user to talk on the handset and have their caller’s voice broadcast over the telephone speaker. This lets the Multiline Terminal user’s co-workers listen to the conversation. Group Listen turns off the Multiline Terminal handsfree microphone so the caller does not pick the co-worker’s voices during a Group Listen.
Conditions
•An extension in the headset mode cannot use Group Listen.
•Group Listen is not available to Single Line Terminals.
NEC SL1100 DID intercept
DID Intercept Destination for Each DID Number
With this feature the system allows you to program a DID Intercept destination for a DID number which receives no answer or busy call. The system can be programmed to use a trunk ring group, the VRS or the voice mail as the programmed destination. Each vacant number intercept for a DID number can have two destinations. The first destination is for an invalid DID number, busy or no answer extension. The second destination is for a no answer trunk ring group.
If the first programmed destination is a Ring Group and the second Destination is Voice Mail, the call does not forward to VoiceMail.
For busy or no answer intercept calls, a third destination can be defined in PRG 22-12. If the first and third destinations are programmed but the second destination is not, the incoming call goes to the third destination after the first destination. If the first and second destinations are not programmed, but the third destination is, the call goes directly to the third destination.
This feature works for DID trunks with a trunk service type 3 in PRG 22-02. Other types of trunks may use the DID table, but the DID intercept feature is not yet supported.
NEC SL1100 DID
•Direct Inward Dialing (DID) supports day of week scheduling in addition to time of day.
•Dial-In Conversion Table can be set up to 500 tables.
Description
Direct Inward Dialing (DID) lets outside callers directly dial system extensions. DID saves time for callers who know the extension number they wish to reach. To place a DID call, the outside caller dials the local exchange and additional digits to ring the telephone system extension. For example, DID number 926-5400 can directly dial extension 400. The caller does not have to rely on attendant or secretary call screening to complete the call.
Direct Inward Dialing requires DID service from Telco.
In addition to direct dialing of system extensions, DID provides:
•DID Dialed Number Translation
•Flexible DID Service Compatibility
•DID Intercept
•DID Camp-On
There are 20 DID Translation tables that can be divided between 800 entries. DID Dialed Number Translation
DID allows different tables for DID number translation. This gives you more flexibility when buying DID service from Telco. If you cannot buy the exact block of numbers you need (e.g., 301~556), use the translation tables to convert the digits received. For example, a translation table could convert digits 501~756 to extension numbers 301~556.
The SL1100 system has 800 DID Translation Table entries that you can allocate among the 20 DID Translation Tables. One translation is made in each entry. For a simple installation, you can put all 800 entries in the same table. For more flexibility, you can optionally distribute the 800 entries among the 20 tables.
In addition to number conversion, each DID Translation Table entry can have a name assigned to it. When the DID call rings the destination extension, the programmed name displays.
Flexible DID Service Compatibility
With three-digit service, the Telco sends three digits to the system for translation. Be sure to program your system for compatibility with the provided Telco service. For example, if the Telco sends four digits, make sure you set up the translation tables to accept four digits.
DID Camp-On
DID Camp-On sets what happens to DID calls to busy extensions when you have Busy Intercept disabled. With DID Camp-On enabled, a call to a busy extension camps-on for the DID Ring No Answer Time. It then diverts to the programmed DID Intercept extension ring group or Voice Mail. Without DID Camp-On, the caller to the busy extension hears only busy tone.
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Description
Trunk Group Routing sets outbound call routing options for users that dial the Trunk Group Routing code (9) for trunk calls. Trunk Group Routing routes calls in the order specified by system programming. If a user dials 9 and all trunks in the first group are busy, the system may route the call to another group. When you are setting up your system, Trunk Group Routing helps you minimize the expense of toll calls. For example, if your system has outbound line groups, use Trunk Group Routing to route calls to the cheapest lines first.
There are 25 available Trunk Groups and 25 Routes.
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•Alarm 1 (sounds only once at the preset time)
•Alarm 2 (sounds every day at the preset time)
Conditions
•Single Line Terminals ring and Music on Hold is heard when the Alarm sounds.
•Only a Multiline Terminal user can view what time the Alarm is currently set for.
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Forwarding - Park and Page
Description
When an extension user is away from their phone, VRS Park and Page can let them know when they have a call waiting to be answered. The Personal Greeting and Park & Page options can have up to 200 messages total (note that the Park & Page feature uses two messages). To enable VRS Park and V Page, the user records a Personal Greeting along with an additional Paging announcement. VRS Park and Page then answers an incoming call and plays the Personal Greeting to the caller. The caller then listens to Music on Hold (if available) while the system broadcasts the prerecorded Paging announcement. When the extension user hears the Page, they can go to any telephone and use Directed Call Pickup to intercept the call.
For example, John Smith could record a Personal Greeting that says:
“Hello, this is John Smith. I am away from my phone right now but please hold on while I am automatically paged.”
The prerecorded Paging announcement could say: “John Smith, you have a call waiting on your line.”
The incoming caller hears the first message and listens to Music on Hold while the system broadcasts the second message. John Smith could then walk to any phone and pick up his call. If John doesn’t pick up the call, the Page periodically repeats.
VRS Park and Page follows the rules for Personal Greeting for All Calls, immediately rerouted. This means that Park and Page activates for ringing Intercom calls, DID calls and DISA calls. It also activates for calls transferred from the Automated Attendant. Additionally, calls from the Automated Attendant follow Automatic Overflow routing if not picked up. VRS Park and Page activates for transferred outside calls but does not play the Personal Greeting to the caller. If a call comes in when the specified Page zone is busy, the system broadcasts the announcement when the zone becomes free.
Conditions
•Park and Page announcements only repeat once.
•Voice Announcement (VAU) recording time is fixed at two minutes and cannot be changed.
•While Park and Page is enabled, only one DID call at a time can be processed. Subsequent calls hear a busy tone.
•This feature is not supported for CO transferred calls
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Hotel/Motel Attendant Console
General Description
The Attendant Console can be programmed to function as a Hotel/Motel Attendant Console. In addition to the business features and functions of the Attendant, the Hotel/Motel Attendant Console can set Room Cutoff (in- dividual and group), Automatic Wake Up, Message Waiting, and Do Not Disturb (individual and group).
Station Application Attendant Consoles.
Operating Procedure
Room Cutoff (individual), Do Not Disturb (individual) and Message Waiting
■ To set
1. Dial the desired extension.
2. Press the applicable function key. 3.Press the START key.
■ To cancel
1. Dial the desired extension.
2. Press the applicable function key. 3.Press the RESET key.
Room Cutoff (group) and Do Not Disturb (group)
■ To set
1. Press the applicable function key. 2.Press the START key.
■ To cancel
1. Press the applicable function key. 2.Press the RESET key.
Automatic Wake Up
■ To set
1. Dial the desired extension.
2.Press the Automatic Wake Up function key.
3.Use military time format to dial the digits applicable to the requested Automatic Wake Up time (ex. 7:30pm
is 1930).
4.Press the START key.
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Description
The Door Box is a self-contained Intercom unit typically used to monitor an entrance door. A visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends chime tones to all extensions programmed to receive chimes. To answer the chime, the called extension user just lifts the handset. This lets the extension user talk to the visitor at the Door Box. The Door Box is convenient to have at a delivery entrance, for example. It is not necessary to have company personnel monitor the delivery entrance; they answer the Door Box chimes instead. Any number of system extensions can receive Door Box chime tones.
Each Door Box has a pair of normally open relay contacts that can connect to an electric door strike. Use these contacts to remotely control the entrance door. After answering the Door Box chimes, a Multiline Terminal user can press Flash key to activate the Door Box contacts. This in turn releases the electric strike on the entrance door. The device connected to the Door Box contacts cannot exceed the contact ratings shown in the following table:
Door Box Specifications Maximum Output400 mV RMS Output Impedance600 Ohms
The system can have up to 6 Door Boxes. Six chime tones are available.
Conditions
•The Door Box Feature Requires an unused analog extension port (084M-B1: ST3-ST4 fixed) on the each KSU.
•To use Door Box PRG 10-03-05 (SLI PKG): 1 : Doorphone needs to be set.
•Door Boxes can ring Multiline, Single Line, and wireless telephones.
•A Door Box cannot ring a virtual extension.
•External Call forward by Doorphone can forward Doorphone calls Off-Premise while a user is away. This feature only works for ISDN lines.
•Off-hook signaling is available for Door Boxes. If an extension user is on the telephone, the Large LED flashes indicating the Door Box ringing, and the display shows a call from the door box.
•The door strike cannot be activated when a door box is forwarded off-prem
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On-Hook Dialing
1. Press 6SNU (if you have Automatic line selection).
2.Access an outside line and dial a telephone number.
3.Lift the handset when the called party answers.
4.When finished with the call, hang up or press 6SNU.
Answering Calls
Note If you have a full speakerphone, you do not have to lift the handset.
When you receive an incoming call, the LCD displays either the CO line (10)
... or the station’s [PDN] (210).
® Lift the handset or press 6SNU
...or if you do not have Ringing Line Preference, press the flashing [DN], /LQH, or 3RROHG /LQH *US and lift the handset.
NO. 203 LINE 10 RINGING NO. 203 210 CALLING
The green LED changes from incoming call rate to the in-use rate. Your LCD displays the answered line.
For information on Caller ID/ANI/DNIS LCD displays for incoming calls.
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NEC SL 1100 Line Preference
Description
Line Preference determines how a Multiline Terminal user places and answers calls. There are two types of Line Preference: Incoming Line Preference and Outgoing Line Preference.
Incoming Line Preference
Incoming Line Preference establishes how a Multiline Terminal user answers calls. When a call rings the Multiline Terminal, lifting the handset answers either the ringing call (for Ringing Line Preference) or seizes an idle line (for Idle Line Preference). The idle line can provide either Intercom or trunk dial tone (see Outgoing Line Preference below). Ringing Line Preference helps users whose primary function is to answer calls (such as a receptionist). Idle Line Preference is an aid to users whose primary function is to place calls (such as a telemarketer).
Outgoing Line Preference
Outgoing Line Preference sets how a Multiline Terminal user places calls. If a Multiline Terminal has Outgoing Intercom Line Preference, the user hears Intercom dial tone when they lift the handset. If a Multiline Terminal has Outgoing Trunk Line Preference, the user hears trunk dial tone when they lift the handset. Outgoing Line Preference also determines what happens at extensions with Idle Line Preference. The user hears either trunk (dial 9) or Intercom dial tone.
Auto-Answer of Non-Ringing Lines
With Auto-Answer of Non-Ringing Lines, an extension user can automatically answer trunk calls that ring other extensions (not their own). This would help a user that has to answer calls for co-workers that are away from their desks. When the user lifts the handset, they automatically answer the ringing calls based on Trunk Group Routing programming. The extension user’s own ringing calls, however, always have priority over calls ringing other co-worker’s extensions.
Conditions
•If a Multiline Terminal extension has more than one call ringing its line keys, Ringing Line Preference answers the calls on a first-in first-answered basis.
•DILs do not affect Incoming Line Preference operation.
•Trunks ring extensions according to Ring Group programming.
•If an extension gets trunk dial tone when the user lifts the handset, the system uses the dial 9 routing to select the trunk. This bypasses AR
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Description
WARNING: When the VoIPDB is installed on the CPU, the built in LAN port on the CPU becomes disabled. Only the LAN Port on the VoIPDB will be operational.
DHCP Client will access an external DHCP server every time the LAN cable is connected to the CPU/ VoIPDB or when the System is powered up. The System can receive the following information from the DHCP server:
IP Address, Subnet Mask, and Default Gateway.
Conditions
•The DHCP Server should be configured to provide the system the same IP address every time. For example in the DHCP server extend the lease time to infinite or setup the server to provide the same IP address based on the systems MAC Address.
•When changing PRG 10-63-01 (DHCP Client Enable/Disable) a system reset is required for this change to become effective.
•DHCP client can set following programs automatically; however other IP related programs (such as PRG 84-26) have to set manually as required.
-IP Addresses: PRG 10-12-01 (CPU), PRG 10-12-09 (VOIPDB)
-Subnet Masks: PRG 10-12-02 (CPU), PRG 10-12-10 (VOIPDB)
-Default Gateway: PRG 10-12-03
•DHCP Client (PRG 10-63) and existing DHCP Server feature (PRG 10-13) can not be used at the same time.
•While the System accesses the DHCP Server, to receive IP Addressing information, the CPU RUN LED flashes as follows. If the System fails to receive an IP Address from the DHCP server the system will use the IP Address assigned in PRG 10
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Operation
PROBLEM PROBABLE CAUSE SOLUTION • When using the speakerphone on an APT, nothing is audible. • The HANDSET/ HEADSET selector is set to the "HEADSET" position. • When the headset is not used, set the HANDSET/HEADSET selector to the "HANDSET" position. • When using the speakerphone/monitor mode with a DPT, nothing is audible. • The "HEADSET" mode is selected by Personal Programming, "Handset/Headset Selection". • When the headset is not used, select the "HANDSET" mode by Personal Programming. • The PT does not ring. • The ringer volume is off. • Turn on the ringer volume. • During a power failure, extensions connected to ports 1 and 2 of super hybrid ports do not operate. • A DPT or APT is connected to the extension port. • The dialing mode (tone or pulse) is incorrect. • Disconnect the DPT or APT and connect an SLT. • Set the Tone/Pulse switch to the other position. • Originating an outside call, call transfer, or conference cannot be performed. • The corresponding CO button does not exist on the PT. • Program the CO button. Refer to "6.1.3 Flexible Buttons
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Feature Access Codes NEC Elit
___________________________________________________________________________________
SECTION 1GENERAL INFORMATION
The table in this chapter shows the Access Codes used in the system. Some codes are set as system defaults. Others have no default, but are programmable.
Table notes include the following:
N Installation
Access Codes operate on telephones specified during installation.
N All other notes are self explanatory
Function Operation Notes Microphone ON/OFF A © Dial A System Name Confirmation A © Dial C Verify Station Number A © Dial D Confirm Timed Alarm A © Dial EA © A Reset Timed Alarm System A © Dial EH © A Installation Reset Timed Alarm A © Dial EI © A Set Do Not Disturb A © Dial FK © A Set Call Forward – All Calls A © Dial FK © Dial XXX © A XXX = Station number where call is to be forwarded. Set Automatic Trunk- to-Trunk Transfer Mode A © Dial FA © Dial XX © A XX = Incoming Trunk Port Number (01~64) 00 = All Trunks Installation Cancel Automatic Trunk-to-Trunk Transfer to Outside Mode A © Dial FB © Dial XX © A XX = Incoming Trunk Port Number (01~64) 00 = All Trunks Installation
________________________________________________________________
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Redial Key NEC Elite
___________________________________________________________________________________
FEATURE DESCRIPTION
Users can press the Redial key and dial the Speed Dial buffer number to access System and Station Speed Dial. Users can also press the Redial key and , to redial the last outside number dialed.
SYSTEM AVAILABILITY
Terminal type:
All Multiline Terminals
Required Components: None
OPERATING PROCEDURES
Using a Multiline Terminal:
Last Number Redial Key Function:
1.Press an idle CO/PBX/Tie line key. 2.Press B .
3.Dial J.
Multifunction (Dial Access:) 1.Press B .
2.Dial J.
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ISDN-BRI Trunk Connections
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FEATURE DESCRIPTION
Integrated Service Digital Network - Basic Rate Interface (ISDN-BRI) is a Public Switched Telephone Network (PSTN) service that provides two B channels and a D channel (2B + D) for voice call trunking. The B channels provide two CO/PBX connections. Caller ID is usually a standard feature on ISDN-BRI provided trunks. Caller ID indication displays the calling party telephone number on the LCD of the Multiline Terminal for CO incoming calls. This interface provides voice communication path only.
ENHANCEMENTS
With System Software R1.03 or higher and BRI firmware 1.31 or higher, Caller ID Name is supported on ISDN-BRI trunks when the Telco provides this ability.
For R4000 or higher, BRT(4)-U20 with Firmware 3.00 or higher is required to support DID for ISDN-BRI trunks.
This feature allows BRI and DID callers with non-matching SPID Numbers to determine whether or not the system checks the called party number with the SETUP message and the SPID setup. Depending on Memory Block 3-77 (ISDN-BRI/PRI Directory Number Checking Selection) DID calls can be received on BRI trunks and directed according to Memory Block 1-1-22 (DID Translation Table).
Special Conditions Related to Ordering Did Service For ISDN-BRI
Telcos may refer to this in different ways. The reference Verizon uses to order such service is Additional Directory Numbers with no new terminating equipment (only a dialable number). When you want Additional Directory Numbers to hunt when a B-Channel is busy, the service may be called Busy Divers.
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Extensions and trunks can have names instead of just circuit numbers. These names show on a Multiline Terminal display when the user places or answers calls. Extension and trunk names make it easier to identify callers. The user does not have to refer to a directory when processing calls. A name can have up to 12 digits, consisting of alphanumeric characters, punctuation marks and spaces.
Additional Characters Available
When using the Name Storing feature, the system now provides additional characters which can be used. These characters are available with any option which allows Name Storing-Speed Dial - System/Group/Station, One-Touch Keys, Extension Name, Trunk Naming.
Conditions
•Display telephones use extension names for Directory Dialing.
•Single line extensions cannot program names.
•If a name is not assigned to the Extension/Virtual Extension, it does not show in the Extension Directory.
•Extension Directory only shows telephones/virtual extensions that have a name assigned in PRGFor AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
Master Telecommunications, Inc
In today’s economy, the worse things get the lower morale gets and the higher the crime level becomes. Businesses become an easy target for criminals because they know they will be empty during off-hours and may gamble on the fact that some companies still do not invest in proper site surveillance. Those businesses become easy targets with high value office equipment. Sometimes a simple installation of a camera inside and outside the door may aid in discouraging such acts.
MCI offers a total security solution to aid with those issues. We can design, engineer and retrofit a state-of-the-art security system to fit any client’s specifications, needs or budgets. We have single HD IP camera options for a small business, multi-camera CCTV with DVR options.
Please Call: (866) 206-2613
Description
An incoming CO/IP call can be routed to the VMIM/VSF Auto Attendant either immediately upon detection or after a delay of up to 30 seconds. This allows other stations assigned immediate ring the opportunity to answer before the call is routed to the Auto Attendant.
Operation System Operation of this feature is automatic when assigned
Conditions
1. When Delayed Auto Attendant Ring is assigned, after the delay, the call will no longer ring assigned stations and will only ring to the VMIM/VSF Auto Attendant.
2. If no delay is entered, the call will ring to the VMIM/VSF Auto Attendant immediately.
3. To assign Delayed Attendant ring, at least one station or Station Group must be assigned immediate ring.
4. Ring is assigned to a VMIM/VSF Auto Attendant announcement (01-70) as a “station type” with a delay from 00 to 30 seconds.
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Caller ID - Shared Logging NEC SL1100
Description
The system can log records tied directly to an extension or one of 8 Caller ID logging groups.
Conditions
•By setting PRG 15-02-67: (1-8 shared group), all extensions in the same logging group can share the same Caller ID records. When PRG 15-02-67 is set to (0: personal), extension base log records are supported. Each extension or logging group can store a maximum of 50 records.
•When PRG 15-02-67: (1-8 shared group) is changed to (0: personal), Caller ID stored for the group will be cleared.
•An extension in a Caller ID shared setting cannot store or refer it's own register for Caller ID personal. Caller ID personal and Caller ID shared group are exclusive use.
•Caller ID indication displayed when toggled by pressing Help key is shown below.
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Hotel/Motel - Room Status Printout
Description
Use the Room Status Printout to get detailed, up-to-the-minute printouts that show the status of all your rooms. Use the Room Status Printout to get a concise overview of the status of guest rooms at a glance. The printout gives you up to the minute reports showing Check In Status, Room Call Restriction, Do Not Disturb, Message Waiting and Wake Up Calls. This feature requires a connection to the system using an IP port on the CPU. Five separate reports are available
The Room Status List shows the status of each room. This gives you an overview of all rooms in a single report. In the report below:
• Room Clean
H Room Status List (Option 1)
Lists all the Checked In rooms (305, 311 and 315).
• Maid Required
Lists all the vacant rooms that need cleaning (309).
• Maid in Room
Lists the rooms in which house cleaning is currently working (317).
• Inspection Required
Lists the rooms that are Checked Out waiting to be cleaned up (313).
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Attendant Call Queuing SL1100
Description
Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls. For example, you can program Direct Inward Lines and Voice Mail calls to route to the attendant when their primary destination is busy. With Attendant Call Queuing, these unanswered calls would normally “stack up” for the attendant until they can be processed.
A The 32 call queue total includes Intercom, DISA, DID, DIL and transferred calls. If the attendant does not have an appearance for the queued call, it waits in line to be answered. If the attendant has more than 32 calls queued, an extension can Transfer a call to the attendant only if they have Busy Transfer enabled.
Attendant Call Queuing is a permanent, non-programmable system feature.
Conditions
•Forwarding when unanswered or busy can occur only at the attendant if there are more than 32 calls in queue.
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Barge In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge In, an extension user can get a message through to a busy co-worker right away.
There are two Barge In modes: Monitor Mode (Silent Monitor) and Speech Mode. With Monitor Mode, the caller Barging In can listen to another user’s conversation but cannot participate. With Speech Mode, the caller Barging In can listen and join another user’s conversation.
CAUTION
The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record telephone conversation or other sound activities, whether or not contemporaneous with transmission, may be illegal in certain circumstances under federal or state laws. Legal advice should be sought prior to implementing any practice that monitors or records any telephone conversation. Some federal and state laws require some form of notification to all parties to a telephone conversation, such as using a beep tone or other notification methods or requiring the consent of all parties to the telephone conversation, prior to monitoring or recording the telephone conversation. Some of these laws incorporate strict penalties.
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Direct Inward Dialing (DID) for NEC SL1100.
Version 2.0 or higher software provides to set more flexible schedule of DID Conversion Table as following;
•Direct Inward Dialing (DID) supports day of week scheduling in addition to time of day.
•Dial-In Conversion Table can be set up to 500 tables.
Description
Direct Inward Dialing (DID) lets outside callers directly dial system extensions. DID saves time for callers who know the extension number they wish to reach. To place a DID call, the outside caller dials the local exchange and additional digits to ring the telephone system extension. For example, DID number 926-5400 can directly dial extension 400. The caller does not have to rely on attendant or secretary call screening to complete the call.
Direct Inward Dialing requires DID service from Telco.
In addition to direct dialing of system extensions, DID provides:
•DID Dialed Number Translation
•Flexible DID Service Compatibility
•DID Intercept
•DID Camp-On
There are 20 DID Translation tables that can be divided between 800 entries. DID Dialed Number Translation
DID allows different tables for DID number translation. This gives you more flexibility when buying DID service from Telco. If you cannot buy the exact block of numbers you need (e.g., 301~556), use the translation tables to convert the digits received. For example, a translation table could convert digits 501~756 to extension numbers 301~556.
The SL1100 system has 800 DID Translation Table entries that you can allocate among the 20 DID Translation Tables. One translation is made in each entry. For a simple installation, you can put all 800 entries in the same table. For more flexibility, you can optionally distribute the 800 entries among the 20 tables.
In addition to number conversion, each DID Translation Table entry can have a name assigned to it. When the DID call rings the destination extension, the programmed name displays.
Flexible DID Service Compatibility
With three-digit service, the Telco sends three digits to the system for translation. Be sure to program your system for compatibility with the provided Telco service. For example, if the Telco sends four digits, make sure you set up the translation tables to accept four digits.
DID Camp-On
DID Camp-On sets what happens to DID calls to busy extensions when you have Busy Intercept disabled. With DID Camp-On enabled, a call to a busy extension camps-on for the DID Ring No Answer Time. It then diverts to the programmed DID Intercept extension ring group or Voice Mail. Without DID Camp-On, the caller to the busy extension hears only busy tone.
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Description
The Analog Communications Interface (ACI) feature uses analog ports (with associated relays) for Music on Hold, External Paging, and Back Ground Music (BGM).
External Paging, External MOH and BGM
Each 084M-B1 units have 2 Audio In and 1 Audio Out jack on board. 2 Audio In jacks are used for A BGM (J431: BGM) or External MOH (J421: MOH), and 1 Audio Out jack is for External Paging (J411: PAGE). A system can have 1 BGM or MOH source. The BGM or MOH source is selected in PRG 10-60-01.
When configuring a 3 KSU system, a maximum of 3 External Paging can be used by using Audio Out jack at 084M-B1 unit.
Relay Control
1 KSU has 2 relay ports (J7: RY1/2) on 084M-B1 unit. The System can have a maximum of 6 relay ports.
These relays can be used for External MOH, BGM resource, External Speaker, or Door Phone.
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Description
Use Room Status to set and monitor the status of your guest. Use your phone and DSS Console to set and monitor the status of guest rooms. Room Status helps you maximize room usage by coordinating the cleaning staff and reservation desk. Use simple codes to set room status. And, press the key programmed for Room Status Mode (Function 93) on your console to see the status of all guest rooms at a single glance.
Four Room Status options are available:
• Check-in Options
Check-in options override house cleaning options. Also, changing a room check-in status affects Toll Restriction (When Checked In).
- Checked In
The guest has checked into the room. This option is Room Clean on the Room Status Printout. Normally, only the front desk can use this option.
- Checked Out
The room is clean, checked out and available for a new guest. All house cleaning is complete. This option is Inspection Required on the Room Status Printout. Normally, only the front desk can use this option.
• House Cleaning Options
- Maid Required
The room is vacant, was inspected and needs to be cleaned. The room is not checked out and available for a new guest.
This option is Maid Required on the Room Status Printout.
- Maid in Room
House cleaning is currently working in the room. The room is not checked out and is not available for a new guest.
This option is Maid in Room on the Room Status Printout.
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Automatic Call Distribution (ACD) uniformly distributes calls among agents of a programmed ACD Group. When a call rings into an ACD Group, the system automatically routes the call to the agent that has been idle the longest. Automatic Call Distribution is much more sophisticated and comprehensive than Department Calling and other group services – it can accurately judge the work load at each A agent and distribute calls accordingly. The system allows up to 2 ACD Groups and 16 ACD agents.
The ACD Master Number is the extension number of the whole group. Calls directly ringing or transferred to the ACD Master number enter the group and are routed accordingly. Although the master number can be any valid extension number, you should choose a number that is out of the normal extension range.
Automatic Call Distribution operation is further enhanced by: ACD Call Queuing
When all agents in an ACD Group are unavailable, an incoming call queues and causes the Queue Status Display to occur on the ACD agent's display. The display helps the agent keep track of the traffic load in their group.
The Queue Status Displays shows:
•The number of calls queued for an available agent in the group.
•The trunk that has been waiting the longest, and how long it has been waiting.
For each ACD Group, you can set the following conditions:
•The number of trunks that can wait in queue before the Queue Status Display occurs.
•How often the time in queue portion of the display reoccurs.
ACD Overflow (With Announcements)
ACD offers extensive overflow options for another ACD Group. For example, a caller ringing in when all agents are unavailable can hear an initial announcement (called the 1st Announcement). This announcement can be a general greeting like, “Thank you for calling. All of our agents are currently busy helping other customers. Please stay on the line and we will help you shortly.” If the caller continues to wait, you can have them hear another announcement (called the 2nd Announcement) such as, “Your business is important to us. Your call will be automatically answered by the first available agent. Please stay on the line.” If all the ACD Group agents still are unavailable, the call can automatically overflow to another ACD Group or the Voice Mail. If all agents in the overflow ACD Group are busy, Lookback Routing automatically ensures that the waiting call rings into the first agent in either group that becomes free.
You can assign an ACD Group with any combination of 1st Announcement, 2nd Announcement and overflow methods. You can have, for example, a Technical Service group that plays only the 2nd Announcement to callers and then immediately overflows to Voice Mail. At the same time, you can have a Customer Service group that plays both announcements and does not overflow.
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Structured voice / data network cabling.
Master Communications, Inc is a technology service company providing cabling infrastructure services to New York.
We specialize in structured voice / data network cabling installation, Data Cabling Installation (Cat 5, Cat5e, and Cat 6), Fiber Optic Installation, network design, installation, termination, testing.
Master Communications operates with a total commitment to quality, integrity, and excellence. Our staff has over 15 years of industry experience for some of the largest names in the business.
Calling a Co-Worker
You can dial a co-worker on the Intercom , or use Paging if you don't know where they are.
When you must get through right away, interrupt a call using Barge In .
Certain Intercom calls may ring your phone on function keys as Multiple Directory Numbers .
Visitors at your entrance door can call you on the Intercom using a Door Box.
Outside Calls
You can Answer Outside Calls that ring your phone or flash your line keys. Caller ID allows you to identify the caller before or after you pick up the handset. Night Service may change the way these same calls ring your phone. Set your Line Preference to answer ringing outside calls or Intercom calls first.
To Place Outside Calls, use your line keys or dial codes. You may have to enter Account Codes before your call goes through. Use Dial Number Preview to check your digits before you dial. Once your call goes through, the Call Timer shows you how long you're on the phone. You may be able to use Flash to place another call without losing your line.
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Description
The InMail Upload Download Audio feature allows the upload of mailbox greetings up to 1 MB in size, recorded on a PC or professionally, to any valid subscriber mailbox in the system. It also allows users to listen to, download and/or delete voice mail messages from callers. Access to the InMail compact flash drive is via the HTML User Pro (WebPro).
I The User Admin (UA Mode) can change Routing Mailbox greetings for the following Routing mailbox types: Instruction (Call Routing), Announcement and Group.
Audio Prompt Format
In order for uploaded greetings to properly play on the InMail they must be in the proper format. Audio files not recorded in the proper format may not playback on the InMail. The proper format is:
•Bit Rate: 64 kbps
•Sampling Size: 8 bits
•Channel: 1 (Mono)
•Sampling Rate: 8 kHz
•Audio Format: CCITT μ-law
User Pro Access Options
There are two different User Pro login types available to make changes. To login, open an Internet browser and enter the IP of the SL1100 LAN port in the address line. At default, the IP address.
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Callback NEC SL 1100
Description
When an extension user calls a co-worker that does not answer or is busy, they can leave a Callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle.
The system processes Callback requests as follows: 1.Caller at extension A leaves a Callback at extension B.
Caller can place or answer additional calls in the meantime.
2.When extension B becomes idle, the system rings extension A. This is the Callback ring. 3.Once caller A answers the Callback ring, the system rings (formerly busy or unanswered) extension B.
If caller A does not answer the Callback ring, the system cancels the Callback.
4.As soon as caller B answers, the system sets up an Intercom call between A and B.
Callback Automatic Answer determines how an extension user answers the Callback ring. When Callback Automatic Answer is enabled, a user answers the Callback ring when they lift the handset. When Callback Automatic Answer is disabled, the user must press the ringing line appearance to answer the Callback ring.
Conditions
•An extension can leave only one Callback request at a time.
•Call Arrival(CAR) Key (virtual extension) keys do not support Call Waiting/Camp-On Programmable Function keys (code 35).
•If an extension user initiates a Callback but does not hang up, their extension Camps-On to the busy extension.
•Function Keys simplify Callback operator.
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Answer Hold/Automatic Hold NEC SL1100
Description
Answer Hold/Automatic Hold allows a Multiline Terminal user to press the flashing line key to answer an incoming ringing call or a Camp-On call. When the Multiline Terminal user is already answering a call, the first call is automatically placed on hold, depending on the user setting in PRG 15-02-06.
•When multiple incoming calls activate the line key LED, the LED continues to flash until all calls are answered.
A Conditions
•Use PRG 15-02-06 (Normal Common, Exclusive Hold, Park Hold) to set the type of Hold key to be used (Default = Normal Common).
•For calls placed in a Park Group, the LED blinks slow (green).
•For calls placed in a Park Group by another user, the LED blinks slow (red).
•The Answer Hold/Automatic Hold Feature is not available for Virtual Extensions.
•The Answer Hold/Automatic Hold Feature does not function for incoming internal calls.
•CO/PBX incoming calls, not assigned to ring or assigned to another ring group, do not activate the Answer Hold feature.
•If the direct trunk appearance key is not assigned, the next incoming call cannot be answered.
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External Paging, External MOH and BGM
Each 084M-B1 units have 2 Audio In and 1 Audio Out jack on board. 2 Audio In jacks are used for A BGM (J431: BGM) or External MOH (J421: MOH), and 1 Audio Out jack is for External Paging (J411: PAGE). A system can have 1 BGM or MOH source. The BGM or MOH source is selected in PRG 10-60-01.
When configuring a 3 KSU system, a maximum of 3 External Paging can be used by using Audio Out jack at 084M-B1 unit.
Relay Control
1 KSU has 2 relay ports (J7: RY1/2) on 084M-B1 unit. The System can have a maximum of 6 relay ports.
These relays can be used for External MOH, BGM resource, External Speaker, or Door Phone control in accordance with PRG 10-61-01 and PRG 10-61-02 setting.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
INTERCOM STEP CALL Ericsson-LG
Description
When busy tone is received on a dialed Intercom call, the user may place a call to another station by dialing the last digit of the station number. The system replaces the last digit of the previously dialed busy station with the dialed digit and places an Intercom call to the new station number.
Operation iPECS Phone To activate step call, while receiving busy on a dialed Intercom call;
1. Dial a digit other than the last digit of the busy station’s intercom number.
Conditions
1. If the user dials the last digit of the busy station, Camp-On will be activated.
2. After receiving busy tone, if the user takes no action for the Busy Tone timer, 7 seconds, the system will start the Intercom Lockout procedure.
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Call Coverage for VODAVI Technology,
A Call Coverage Ring Timer enables the system administrator to set the amount of delay time before the call coverage feature provides an audible ring indication at the coverage station. The call coverage ring timer is a setting that can be applied on a per station basis.
The Call Coverage Ring Timer setting is variable from 00-99 seconds.
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Description
Off-Premise Call Forwarding reroutes the following types of incoming calls:
•Ringing intercom calls from co-worker’s extensions
• Calls routed from the VRS or Voice Mail 1
Off-Premise Call Forwarding allows an extension user to forward their calls to an off-site location. By enabling Call Forward, Off-Premise, the user can stay in touch by having the system forward their calls while they are away from the office. The forwarding destination can be any telephone number the user enters, such as a mobile phone, home office, and hotel or meeting room. Off-Premise Call Forwarding can route the off-site telephone number over a specific trunk or through a trunk group, Automatic C Route Selection or Trunk Group Routing.
• Direct Inward Lines 1
• DISA and DID calls to the forwarded extension 1
• Transferred calls 1
1 Off-Premise Call Forwarding can reroute an incoming trunk call only if the outgoing trunk has disconnect supervision enabled (refer to the Programming section).
Off-Premise Call Forwarding does not reroute Call Arrival (CAR) Keys, Virtual Extension keys or Ring Group calls (i.e., trunk ringing according to Ring Group assignments made in PRG 22-04 and PRG 22-05).
Conditions
•If a call that forwards Off-Premise goes out on a trunk assigned as TIE or DID, and the called party does not answer before the timer in PRG 34-07-05, the call recalls to the station that performed the transfer.
•Call Forwarding Off-Premise requires loop start trunks with disconnect supervision.
•The trunk access code and the outside telephone number combined cannot exceed 24 digits.
•Call Forwarding an extension in a Department Group prevents that extension from receiving Department Pilot Calls.
•If a Programmable Function key is not defined for Call Forwarding (10 ~ 17), the DND key flashes to indicate that the extension is call forwarded.
•DID calls to an extension with Off-Premise Call Forwarding set do not recall if there is no answer.
•Door Boxes must be programmed for the calls to be transferred Off-Premise.
•The outside number Call Forwarding dials can only be a number normally allowed by the forwarded extension Toll Restriction.
•In systems with a PZ-VM21, callers to an extension forwarded off-premise hear, “Please hold on, your call is being rerouted.” This option can be disabled in PRG 40-10-01 by setting it to disable.
•When a station is in DND and any Call Forwarding Off Premise is set, the call forwards immediately.
•Call Forwarding, Off-Premise is not supported when using Alternate Trunk Group Routing
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Handset Cord
Cord can be installed either way
When installing the handset :
1. Make sure the handset cord is plugged into the handset jack on the telephone base.
2. The line cord routes through the channel on the telephone base.
3. Alternatively the line cord can route through the channel on the telephone legs.
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