VRS Fixed Message 02 General Message Number Input Data 0 = Disable (VRS fixed message will not be played.) 1 = Enable (VRS fixed message will be played.) 0 ~ 100 (0 = No General Message Service) Description Enable (1) or disable (0) the system ability to play the fixed VRS messages (such as You have a message). This item assigns the VRS message number to use for the General Message. Default 0 Related Program 0 03 04 05 06 07 08 VRS No Answer Destination VRS No Answer Time Park and Page Repeat Timer (VRS Msg Resend) Set VRS Message for Private Call Refuse (VRS Msg Private Call) Set VRS Message for Caller ID Refuse (VRS Msg CID) Call Attendant Busy Message 0 ~ 25 (Incoming Ring Group Number) 0 ~ 64800 seconds 0 ~ 64800 seconds 0 = No Message Played 1 ~ 100 = VRS Message 1 ~ 100 101 = VRS Fixed message (Message will only play if PRG 40-10-01 is enabled.) 0 = No Message Played 1 ~ 100 = VRS Message 1 ~ 100 101 = VRS Fixed message (Message will only play if PRG 40-10-01 is enabled.) 0 ~ 100 (0 = No message) This item assigns the transferred Ring Group when the VRS is unanswered after Call Forwarding with Personal Greeting Message. If an extension has Personal Greeting enabled and all VRS ports are busy, a DIL or DISA call to the extension waits this time for a VRS port to become free. If a Park and Page is not picked up during this time, the Paging announcement repeats. This item assigns the VRS Message number to be used as Private Call Refuse. When Fixed message is set, VRS message guidance is: “Your call cannot go through.” This item assigns the VRS Message number to be used as Caller ID Refuse. When Fixed Message is set, VRS message guidance is: “Your call cannot go through.” 0 (No Setting) 0 0 0 0 0
ucd group member
While a caller waits for a UCD group member to answer (in queue), several queued call operations are possible. These include the following. • No Answer – Member advancement. Each UCD group has a No Answer Timer. You can set this timer to advance the call from one UCD group member to the next when the ringing member does not answer the call within the time allotted. • Overflow 1 Destination programming. Each UCD group has an overflow 1 timer and destination. You can set this timer to determine how long calls will remain in queue, before being routed to the overflow 1 destination. The destination can be an extension responsible for handling calls that remain in queue too long, or a voice announcement device. You can use recorded announcement devices to play recorded messages to callers waiting in queue, for example, “All agents are still busy - please continue to hold.” The system plays the overflow 1 destination only once. For high traffic scenarios, you can use a recorded voice announcement UCD group to play the same message to multiple callers. • Overflow 2 Destination programming. Each UCD group has an overflow 2 timer and destination. You can set this timer to determine how long calls will remain in queue, following the overflow 1 timer, before being routed to the overflow 2 destination (overflow 1 timer + overflow 1 destination recorded message time + overflow 2 timer.) The destination can be an extension responsible for handling calls that remain in queue too long or a voice announcement device. You can use recorded announcement devices to play recorded messages to callers waiting in queue, for example, “Please continue to hold to reserve your place in queue.” For high traffic scenarios, you can use a recorded voice announcement UCD group to play the same message to multiple callers. • Overflow Count programming. Each UCD group has an overflow count that is associated with the overflow 2 timer. You can set this timer to allow a specific number of times that the system may repeat the overflow 2 timer. For each cycle of the overflow 2 timer, the system plays the overflow 2 destination recording. If a call remains in queue so long that the overflow count counter expires, the system routes this call to the programmed reroute destination. • Reroute Destination programming. Each UCD Group has a reroute destination. You can program this with an extension number the system uses to remove the call from UCD group queue. The system then routes the call for immediate handling. Other features whose programming may affect UCD programming includes the following. • CO Line Ring Assignment • UCD Reroute Destination • UCD Voice Announce Group • UCD Agent Log On/Log Off • Voice Mail - Digital Integration • Recorded Announcement Devices (RADs)
Delimiter Dial Code
Receive Format Delimiter Dial Code Route Setup of Receive Dial 0 = Address 1 = * ANI 2 = * * DNIS 3 = * ANI * * Address 4 = 5 = ( * ANI * DNIS * DNIS * ANI * = Delimiter Code) 1 ~ 9, 0, #, * 0 = Fixed Route (Item 08) (No Routing) 1 = Routes on Received DNIS or Address Data 2 = Routes on Received ANI Data COS 01 = 0 COS 02 ~ 15 = 0 * * * Use this option to specify the format of the ANI/DNIS data received from the Telco. Make sure your entry is compatible with the service the Telco provides. The character * indicates a delimiter.If Program 34-01-02 is selected to 2 (MF), this Program works only as 4 = *ANI *DNIS *. This option defines the character Telco uses as a delimiter (see entries 1 ~ 5 in Item 1 above). Valid entries are 0 ~ 9, #, and *. This option specifies the source of the data the system uses to route incoming ANI/DNIS calls. If option 2 is selected, refer to Program 34-09-04
fax machine
1. Place line 4 (743) into CO group2 (800). 2. From the Fax machine, go off hook and dial 800 (be sure you are accessing line 4). Then dial a valid number. You must dial out on that line /(line group) before programming the hot line (dial 740 for line 1, 741 for line 2, 742 for line 3 etc.…). 3. Program a System Speed dial bin with a pause. To do this, you can use PCDBA or program using the phone. Using PCDBA Go to the DX80 PC-DBA System Resource SPD. No. Programming Tenant 1screen in PCDBA. Choose a system speed dial bin (DIR#s 500-699), and insert a P for pause in its SPD. No. field.
Mirrored Memory Module
60-Key Expansion Console, B.3, I.8, I.9 60-Key Second Expansion Console, B.3, I.8, I.9 Analog ports, I.7 Battery. See Cautions Cabinets Expansion, F.2 Cautions, E.1 Battery, E.1 Fuse, E.1 Power supply, E.1 CO lines Capacities. See System capacities Connecting, I.5 Console, B.3, I.8, I.9 ESI Cordless Handsets. See Phones ESI Presence Management, D.1 Expansion Cabinet, F.2 Expansion Console, B.3, I.8, I.9 Fuse. See Cautions Grounding, F.2, I.1, I.3 Hardware installation, E.2–F.15 LED functions, F.15, G.6, H.6 Main board, A.2 Memory Module, A.3 Installation or replacement, F.5–F.8, G.5, H.5 Mirrored Memory Module (M3), A.3 Installation, F.9–F.13 MOH, I.3 NSP (Network Services Processor), A.7 Overlays, B.4 Paging, I.4 Phones Digital Feature Phones, B.1 ESI Cordless Handsets, B.2, B.3 IP Phones, B.2 VIP Softphone, B.4 Port cards Capacities, A.4 Charts, I.13–I.20 Installation, G.3–G.4, G.3–G.4 Installation, F.2 Port card adapter, F.3 Power, I.1 Power Distribution Shelf, A.3 Power supply. See Cautions Transformers, wall-mount, A.3 PRI, I.5 Regulatory information (U.S. and Canada), E.2 Ringer equivalence number (REN), E.2 Serial ports, I.3 Site location, F.1 SMDR, I.3 System capacities, D.1 T1, I.5 UPS (uninterruptible power supply), I.1 VIP Softphone.
programming password setup
Programming Password Setup to set the system passwords. For password entry, the system allows eight users to be defined. Each user can have a: • Unique alphanumeric name (up to 10 alphanumeric characters) • Password entry of up to eight digits (using 0 ~ 9, # and • Password level *) The IN level password is used by the System Installer for system programming. The SA or SB level password cannot access the IN level programs. The reverse type (white on black) just beneath the Description heading is the program access level. You can only use the program if your access level meets or exceeds the level the program requires. (SA level password can access to SA or SB programs, and SB level password can access to SB programs only.
Registration Expire Timer
Registration Expire Timer Input Data 60 ~ 65535 seconds Description The Expires value of the REGISTER message which received from DR700 terminal is out of range or when the Expire value is not set up, in case it assigns the effective time to the DR700 terminal. The timer for supervising whether DR700 terminal is connected or not. Default 180 02 03 04 05 06 07 08 09 Subscribe Expire Timer 60 ~ 65535 seconds Session Expire Timer 60 ~ 65535 seconds Minimum Session Expire Timer Invite Expire Timer Signal Type of Service Error Display Timer Digest Authorization Registration Expire Timer 60 ~ 65535 seconds 60 ~ 65535 seconds 0x00 ~ 0xFF (0 ~ 9, A ~ F) 0 ~ 65535 seconds 0 ~ 4294967295 seconds Temporally Password Read Only: Maximum 16 characters (0 ~ 9, a ~ f, A ~ F) The subscribe Expire timer to transmit and receive the terminal operation instructions between the Main Device and DR700 terminal. Set effective time for supervising the Voice Path. Set minimum value of effective time for supervising the Voice Path. Set effective time for Incoming/Outgoing call when the Expire value is not set in the INVITE message received from DR700 terminal. Set Type of Service value which applied to send SIP Message Pac
initialize
1 System parameters 11 Initialize 12 Installer password 13 Administrator password 14 System clock 141 Set time/date 142 Automatic time setting 143 Clock adjustment 15 System timing parameters 151 Flash duration 152 Transfer forward timer 153 Recall timers 1531 Exclusive hold 1532 System hold 1533 Hold recall rings 154 ACD timers 1541 ACD exit timer 1542 ACD wrap timer 1543 ACD hold recall timer 155 ACD wrap timer 156 Cell phone delay 157 Device timers 158 VIP Attendant exit timer 16 System feature parameters 161 Recording alert tone 162 Connect tone 163 Station feature set activation 164 Esi-Link location no./line group access selection 165 Auto attendant parameters 166 CO line parameters 167 Voice mail parameters 169 Feature set activation 17 System speed-dial 18 Maintenance/SMDR serial port 2 CO line programming 21 Line programming 211 Analog CO line programming 212 T1 programming 2121 CO line programming 2122 T1 frame format and line coding 2123 Line build-out 2124 CSU emulation 213 PRI programming 2131 CO line programming 2132 Line build-out 2133 CSU emulation 2134 Switch protocol 2135 DID 214 SIP trunk programming 2141 SIP trunk programming day/night mode 2142 SIP account programming 2145 SIP pilot table programming 22 Translation table programming 221 Centrex/PBX access code 222 Toll restriction exception tables 223 ARS (Automatic Route Selection) 224 DID and DNIS/ANI translation table 225 PRI pilot number translation table 226 Local allow table 23 Line parameters 231 Line receive volume 232 Analog line disconnect 233 T1 line receive volume 234 PRI line receive volume 24 Caller ID programming 3 Extension programming 31 Extension definition and routing 32 Extension feature authorization 321 Standard feature authorization 322 Advanced feature authorization 33 Department programming 331 Department definition and routing 332 VIP ACD parameters 34 Dial plan assignment 341 Flexible number assignment 342 Network numbering 35 Extension button mapping 37 ESI device programming 371 Access schedules 372 RFID tag programming 373 View RFID tag numbers 374 ESI Presence Management parameters 375 ESI Presence Management Reader parameters 30 Station move1 4 Auto attendant programming 41 Auto attendant branch programming 42 Announce extension number 43 Automatic day/night mode table 5 Voice mail programming 51 Maximum message/recording length 52 Message purge control 53 Guest/info mailboxes 54 Group mailboxes 55 Message notification options 551 Station delivery options 552 Delivery/paging parameters 56 Cascade notification mailboxes 57 Q & A mailboxes 58 Move and delete messages 6 Recording 61 Record system prompts 62 Record directory names 63 MOH programming 631 MOH source 632 Record MOH 633 MOH volume 7 Reports 71 System reports 711 Programming report 712 Diagnostic reports 72 ESI Presence Management access door report 73 ACD department detail report 74 Voice mail statistics report 75 System speed-dial list 76 NDDS report 8 IP programming 81 Display licenses 82 Local programming 821 IP programming 822 Local phone starting address 824 Network Services Processor 83 Esi-Link programming 831 Local location number 832 Esi-Link location programming 833 Delete Esi-Link location 834 Esi-Link publish list programming 835 Compression algorithm 84 ESI SIP Card programming 85 ESI ASC programming 86 ESI Mobile Messaging selection
LED functions
LED functions The unit's various LEDs are designed to provide visual feedback as follows: Power LED The Power LED is located on the right side of the Base Cabinet, and is illuminated when power is being applied to the system. This LED blinks periodically to indicate that the main processor is operational. Port LEDs The Port LEDs are located above their respective connectors on each installed port card. Each LED is illuminated when any port on its associated port card is in use. Note: Disconnecting a connector when its respective LED is lit will disconnect any of its ports that are in use. Upon power-up, approximately five minutes are required for the system to configure. The Power and Port LEDs will blink three times to indicate that the power-up sequence has been completed. Note: When the LED on a DLC1 is . . . • . . . blinking, the T1/PRI circuit is out of service. • . . . not lit at all, the T1/PRI circuit is in service but is idle. • . . . lit solidly, the T1/PRI circuit and/or a station on the card are in use. ESI Presence Management installation For information on installing ESI Presence Management, see its Installation Manu
G.711
Number of G.711 Audio Frame 02 G.711 Silence Detection (VAD) Mode Input Data 1 = 10 ms 2 = 20 ms 3 = 30 ms 4 = 40 ms 0 = Disable 1 = Enable Description Maximum number of G711 Audio Frames. When the voice is encoded using the PCM (Pulse Code Modulation) method, a unit is a frame of 10ms. Select whether to compress silence with G.711. When there is silence, the RTP packet is not sent. Default 2 Related Program 0 03 04 05 06 07 08 09 10 11 12 14 G.711 Type G.711 Jitter Buffer - Minimum G.711 Jitter Buffer - Minimum G.711 Jitter Buffer - Maximum G.729 Audio Frame G.729 Silence Compression (VAD) Mode G.729 Jitter Buffer - Minimum G.729 Jitter Buffer - Standard G.729 Jitter Buffer - Maximum Number of G.723 Audio Frame G.723 Jitter Buffer - Minimum 0 = A-law 1 = μ-law 0 ~ 255 ms 0 ~ 255 ms 0 ~ 255 ms 1 ~ 6 (1 = 10 ms, 2 = 20 ms, etc.) 0 = Disable 1 = Enable 0 ~ 300 ms 0 ~ 300 ms 0 ~ 300 ms 1 = 30 msec 2 = 60 msec 0 ~ 300 ms Set the type of G.711. Set the minimum value of the G.711 Jitter Buffer. Set the average value of the G.711 Jitter Buffer. Set the maximum value of the G. 711 Jitter Buffer. Maximum number of G729 Audio Frames. G.729 assumes the audio signal made by a specimen by 8 kHz and the frame of 10 ms is assumed to be a unit to 8 kbps by the encoding compressed method. Select whether to compress silence with G.729. When there is silence, the RTP packet is not sent. Set the minimum value of the Jitter Buffer of G.729 is set. Jitter is the variation in the time between packets arriving and the buffer allows this variation to be absorbed. Set the average G.729 Jitter Buffer. Set the maximum G.729 Jitter Buffer. Maximum number of the G.723 Audio Frame. Set the minimum value of the G.723 Jitter Buffer.
Bounce Protect Time
Bounce Protect Time 0 = No setting 1 ~ 15 = 100 ms ~ 1.5 sec Description Specify a time for detection of a valid offHook indication that is long enough to prevent an unintentional bounce of the receiver from being detected as a new Off-Hook indication from a Single Line Telephone. Default 3 (300 ms) 02 03 HookFlash Start Time 0 = 40 ms 1 ~ 15 = 90 ms ~ 790 ms HookFlash End Time 0 = HST + 0 ms 1 ~ 15 = HST + 100 ms ~ HST + 1500 ms (HST = Hookflash Start Time) Conditions None Specify the minimum hookflash time from a Single Line Telephone or analog Voice Mail system before it is detected as the beginning of a valid hookflash. Specify the maximum hookflash duration from a Single Line Telephone to receive a second dial tone.
remote connection
Remote connection to the DX-80 system is possible via modem. The optional modem may be purchased allowing remote administration of the DX-80 system database and maintenance operations. The default directory number of the modem is 199. Some working knowledge of modem operation and connection is useful. 3.5.4.11 F10-RS232C This function key is used to setup the PC COM port. To successfully setup the PC COM port you must know how the PC hardware is configured. In this utility you must select the COM Port number (PCDBA supports COM 1 or 2 only) and the baud rate that will be used for the connection. At default PCDBA is setup to use COM Port 1 at 9600 bps. (9600 bps matches the default baud rate set for the DX80 CPM – PC-DBA Port.) While using a modem connection, it is best to set the COM port baud rate at 2400 bps since this is the speed of the DX-80 optional modem; setting this speed can expedite the modem negotiation process since compression link choices will not be attempted.
System Maintenance Maintaining
System Maintenance Maintaining the Comdial DX-80 digital telephone system is a combination of customer database changes, facilities and apparatus moves, adds and changes. These requirements are accomplished by practicing the techniques, illustrations and step-by-step instructions listed in the previous sections of this manual. When properly installed, the Comdial DX-80 is relatively maintenance-free. From time to time the digital telephone instruments may become dirty or dusty and require cleaning. We suggest the use of a clean, dry cotton (or other soft, absorbent) cloth to wipe the instrument clean. The use of chemicals to clean the telephone plastics is NOT recommended since some chemicals can cause permanent damage to the telephone finish. If deep soiling conditions exist, many specialized telephone cleaning solutions will provide satisfactory results. When trying any cleaner for the first time, apply the cleaner to a small sample area on the underside of the instrument. If the expected results are achieved, proceed with cleaning the remainder of the telephone.
Serial cable
Connecting a Serial Cable for SMDR SMDR (Station Message Detail Recording) can be output from the DX-80 system for use with serial printers of collection in call accounting devices. Connection of the SMDR device to the DX-80 is accomplished through the serial data port on the CPM labeled “SMDR.” Connection to serial printers may require customization of the serial cable used to make the connection. CPM“SMDR” serial port connector (straight- (Dedicated means that this AC outlet has no other equipment connected on this circuit breaker. Whenever a call accounting system (third-party device) is deployed, connection is often no more complicated than using a straight-through, 9-pin, female to male, serial cable. (Use Radio Shack model 26117B for good results.) Connection to the PC/call accounting system is made via an available 9-pin serial port connector that is designated as COM1 or COM2 in the PC configuration. Once the cable is linked between the collection device and the DX-80 CPM-SMDR port, the collection device must be programmed for compatible link protocol (baud rate). At default the SMDR port baud rate is set at 9600 bps.
Assigning a Password to the Extension
Assigning a Password to the Extension All extensions of the DX-80 system have an associated user password. Passwords are required to use Phone Lock, Call Forward Remote, and Attendant features. Note: Extension passwords can be changed at the extension only by using the Phone Lock feature. Passwords can be from four to eight characters in length. You may want to program the overall system password length before programming individual extension passwords. See Section 4.4, Setting User Password Lengths, Setting Passwords for System Directory Numbers 101, 102, and 108 for more details. Changes to the length of the user password affect existing passwords—the system adds or subtracts one default character to the end of the password. That is, if you extend the length of the password, the system increases all passwords by adding a 0 in the right-most position. If you reduce the length of the password, the system truncates all passwords by one character in the right-most position.
save current setting
The system prompts “Save Current Setting?” Press Y to save your changes. 9. The system then prompts “File Exists, Override?” Press Y to continue with the save operation. 10. Press Esc to return to the Uniform Call Distribution: Parameter Processing: Hunt Group 24 menu. Press Esc three times more to return to the Database Programming menu. 11. Next, program the voice mail hunt group. Highlight Voice Mail Table, and press Enter. Choose the tenant group you want to program, and press Enter. The system displays the Extension Application—Voice Mail Table: Tenant x menu.
KSU1
You can add one AAM to the KSU1. The AA Module adds automated attendant functionality to the DX-80 system with 10 integrated announcements. The AAM does not provide voice mail functions. For details on how to program the AAM and its announcements, refer to the DX-80 Technical Manual, Volume II, Programming. Install the AAM onto designated connectors located on the CPM. To install the AAM perform the following steps. 1. Be sure that the entire system is turned off. 2. Remove the KSU cover (four screws at each corner). 3. Connect a static discharge wrist strap to a suitable earth ground. Be sure that the strap is touching bare skin.
Analog ports
Programming Third Party VM, Analog Ports You can connect the DX-80 system to a third-party voice mail system using spare analog ports. Doing so occupies these ports and therefore reduces the number of system ports that you can use for the telephones, FAX machines, modems, etc. Comdial recommends using the DX-80 DX-SO voice mail system, because it is a digital integration and therefore does not occupy valuable analog port space of the DX-80 system. For further details, see Section 9.2, Programming Optional Internal VM, Digital. Using voice mail greatly enhances the use of the DX-80 system. Features accessible when voice mail is installed vary depending upon the third-party product connected. Features that the DX-80 system accommodates include the following. • Automated Attendant • Extension unique voice mailboxes • Call Forward to extension voice mailboxes • Answering Machine Emulation • UCD Queue Announcements • Menu Routing • Voice Record • Automatic Voice Record • Specific CO Line Greetings on Automated Attendant The following conditions apply to analog voice mail. • Voice mail feature operation is limited only by the ancillary voice mail system. • When voice mail ports are used heavily (high call traffic), the system updates message indications notably slower than usual. • When VM messages are waiting, the system flashes the auxiliary lamp green.
COM4
Adding a COM4 You can add one COM4 to KSU1 and one COM4 to the KSU2. These modules expand the DX-80 system CO line interface capacity to a maximum of eight CO line ports in each KSU (16 total CO line ports when used in KSU 1 & 2). When adding a COM4 to either KSU, connect to the 408M/E via the COM4 module ribbon cable. This ribbon cable has the logical system address of SLOT 5 in both cabinet 1 (KSU1-408M) and cabinet 2 (KSU2-408E). COM4 modules are installed using four 1.5 cm brass-color standoffs. Always install the COM4 module beneath the CPM module (in KSU1) by first removing the CPM, installing the COM4, and then re-installing the CPM. This is required whenever you install the InSkin Voice Processor.
peripheral processor
The 408M is equipped with a heartbeat LED that indicates processing activity on the PCB. (The 408M peripheral processor is operating when the heartbeat LED is flashing.) The KSU1 operation LED (located next to the power switch) is tied to the 408M heartbeat LED. Therefore, when the LED next to the power switch is flashing, the 408M is active. The KSU1-408M has three ribbon cables: • located at the upper right and oriented in a horizontal position, the J1 cable is used to interface a COM4 if required to expand the system CO line capacity. • located at the upper center and oriented in a vertical position, the J4 cable is used to interface the DX-80 CPM. • located at the upper center and oriented in a vertical position, the J5 cable connects to the standard APM4 installed in KSU1. Each CO line circuit incorporates over-voltage protection, ring detector, loop detector, loop/pulse-dial relay, current sink circuit, coupling/isolation transformer (impedance 600:600), hybrid circuit, CODEC & filter, polarity guard circuit and Radio Frequency noise filter. The fourth CO line port is equipped with CNG Fax Tone Detection circuitry. When programmed as a “FAX” line, this circuit will automatically engage the FAX Tone detector. If FAX tone is detected, the system routes the call to the analog port designated as the destination for fax calls.