Telephone keys

IP4WW-( )*TXH-B TEL Call Indicator Lamp
Exit Key
Exit any screen and return the display to “Time & Date”.
Handset

This lamp flashes fast when a call is ringing and flashes slower when a message has been left.
Alphanumeric Display
The LCD has 3 lines, 24 characters with backlight.
Soft Keys
The Soft Keys show the available features for your current activity. Any feature shown at the bottom of the LCD is available.
Help Key
The user can press this key followed by a programmable key to check what Line or Programmable Feature is assigned on the key.
Programmable Function Keys
Flexible Line keys or Feature Keys assigned by the System Administrator.
Flash Key
Press key to finish an outside call and hear the dial tone.
Transfer Key
Allows the extension user to transfer established calls to another extension.
DND Key (Do Not Disturb)
Setup a Do Not Disturb if pressed during a call. Mute (Microphone) Key
Mute handset or Handsfree Microphone. LED lights when microphone is muted.
Clear/Back Key
Press this key to cancel the current action or delete a character.
Cursor Key
Access various features with simple operation.
Volume (UP) Key

Dial Keys HOLD Key
Press this key to place an internal or external call on hold.
Speaker Key
Incoming Call History Key
Controls the built-in speaker, which can be used for Handsfree dialing/ monitoring. LED on key lights when key is active. Enter
Key
Speaker
* 12 Programmable Function Keys are available for IP4WW-12TXH-B TEL. 24 Programmable Function Keys are available for IP4WW-24TXH-B TEL.
** The illustration shows IP4WW-24TXH-B TEL.
Redial Key
Directory Functions

Numbering

Numbering (page ) table, the nX rows (e.g., 1X) are for single digit codes. The remaining rows (e.g., 11, 12, etc.) are for two digit codes.
● Entering a single digit affects all the Dialed Number entries beginning with that digit. For example, entering 6 affects all number plan entries beginning with 6. The entries you make in step 2 and step 3 below affect the entire range of numbers beginning with 6. (For example, if you enter 3 in step 2 the entries affected would be 600-699. If you enter 4 in step 2 below, the entries affected would be 6000-6999.)
● Entering two digits lets you define codes based on the first two digits a user dials. For example, entering 60 allows you to define the function of all codes beginning with 60. In the default program, only * and # use two-digit codes. All the other codes are single digit. If you enter a two digit code between 0 and 9, be sure to make separate entries for all the other two digit codes within the range as well. This is because in the default program all the two digit codes between 0 and 9 are undefined.

Multiline Operation

Simplifying Multiline Operation with One-Touch Keys
A Multiline user can access many features through Service Codes (e.g., Service Code *0 answers a Message Waiting from a co-worker). To streamline the operation of their phone, a Multiline user can store these codes under One-Touch Keys. This provides one-button operation for almost any feature. To find out more, read the One-Touch Calling and One-Touch Serial Operation features in your Features and Specifications Manual.
Programmable Keys
When reading an instruction using programmable keys, you will see a notation similar to (Program 15-07-01 or SC 751: 05). This means that the key requires function code 05, and you can program this code through Program 15-07-01 or by dialing Service Code 751. Service Code 752 is also used and requires a previously programmed “751” key to be undefined before the system will accept the 752 programming (if a key is programmed with a function using the 751 code, undefine the key using 751 + 000). Refer to the Programmable Function Keys feature in your Features and Specifications Manual if you need more information.
Using Handsfree
The manual assumes each extension has Automatic Handsfree. This lets a user just press a line key or the SPEAKER key to answer or place a call. For extensions without Automatic Handsfree, the user must:
 Lift the handset or press the SPEAKER key for Intercom dial tone
 Lift the handset or press the SPEAKER key, then press a line key for trunk dial tone
ACD Agents and Non-ACD Ring Groups
If an ACD agent is assigned to several different ring groups (Program 22-04-01), while they are logged into the ACD group, they will only receive calls from the ACD ring group. Calls from other ring groups will only ring the agent's extension while they are logged ou

Mailboxes, you should enable additional

Since by default only extensions 101 ~ 164 have Subscriber Mailboxes, you should enable additional
Subscriber Mailboxes for all installed extensions.
To enable additional Subscriber Mailboxes:
1. In 47-02-01 Mailbox Type, enter 1 to enable a Subscriber Mailbox for each extension.
• To make programming easier, consider associating a mailbox number with a station port. For
example, mailbox 1 should correspond to port 1, which in turn corresponds to extension 101.
2. In 47-02-02 Mailbox Number, select the extension number to be associated with the mailbox you
are programming.
• Normally, mailbox 1 should use Mailbox Number 101, mailbox 2 should use Mailbox Number
102, etc.
3. For Voice Mail access;
• You can optionally use 15-07-01 Programming Function Keys to assign a Voice Mail key (code
751 + 77).
• If you don’t assign the Voice Mail key for Voice Mail access, an extension user can access his
mailbox by the following actions:
- Press Speaker key
- Dial InMail pilot number
- Dial mailbox number
SECTION 5 SET UP AUTOMATED ATTENDANT TO ANSWER
OUTSIDE CALLS
To enable Automated Attendant to answer outside calls, set up Direct Inward Lines (DILs) and terminate
them to InMail.
Automated Attendant enables the following capabilities:
• All calls are answered by Call Routing Mailbox 1 and Dial Action Table 1. This happens because:
- Answer Table 1 Runs Monday-Friday from 8:30 AM to 5:00 PM, and uses Call Routing Mailbox 1.
- At all other times, the Default Mailbox answers - also using Call Routing Mailbox 1.
• Dial Action Table 1 allows outside callers to perform the following actions:
- Dial system extensions (if installed).
- Dial 0 (Operator access code) for an operator (extension 101).
- Dial * + Extension to leave a Quick Message in a mailbox.
- Dial # + Extension to remotely log on to their mailbox.
- Wait on the line to be automatically routed to the operator.
To Set up the Automated Attendant to answer outside callsemail call (866)206-2316 or email MasterTelephone@gmail.com

INCOMING TRUNK RING GROUPS TO ACD GROUPS

ASSIGN INCOMING TRUNK RING GROUPS TO ACD GROUPS
This section explains how to customize Trunk Ring ACD Groups for each Work Period. You will assign Incoming Trunk Ring Groups to ACD Groups for each daily Work Period. If a trunk within the incoming group is assigned to an ACD Group, incoming calls on that trunk directly ring the first available ACD agent. The system always knows the day of the week, so ACD can implement the schedules and periods you program automatically. Use the ACD Incoming Trunk Ring Group Assignment Worksheet (41-03-xx) on page 2-15 and the sample below when completing this step.
 There are 25 Ring Groups, eight Work Periods and 2 ACD Groups.
You can assign whether the night announcement is used for the ring group. The night announcement function is not available for ACD pilot number calls.
Set the Incoming Trunk Ring Group priority. Priority groups always have precedence over normal groups. For example, if a call from a priority group rings in when while a normal group call is already ringing, ACD services the priority call first. ACD services multiple priority calls on a first-come, first-served basis.
1.Select the Incoming Trunk Ring Group you want to program.
In the Incoming Trunk Ring Group field at the top of the worksheet, enter the number of the incoming group you are programming. To see which trunks you assigned to the ring group, refer to Determine Trunk Work Schedules on page 2-11. The sample worksheets on the next page are for Incoming Ring Groups 2 and 3.
2.Enter the Incoming Trunk Ring Group for each Work Period.
In the ACD column for each Work Period, enter the number of the ACD group (1~2) that will answer the Incoming Ring Group calls. Only one ACD Group can answer an Incoming Ring Group calls during any single Work Period. In the sample worksheet on the next page for Ring Group 2, for example, Incoming Trunk Ring Group 1 rings into ACD Group 1 during Work Periods 1 and 3. It rings into ACD Group 2 during Work Period 2.
3.Set whether or not the Incoming Trunk Ring Group entered in the previous step should play the Night Announcement.
Select whether the Incoming Trunk Ring Group should have the Night Announcement enabled. Night Announcement used is selected from the VRS.
4.Set the priority of the Incoming Trunk Ring Group being defined.
Set the Incoming Trunk Ring Group for Priority or Normal operation. Priority Ring Groups have precedence over Normal Ring Groups. For example, if a normal trunk is already ringing an ACD group when a priority trunk rings in, the new call starts ringing and the normal trunk waits in queue behind it. Two priority trunks ringing at the same time will ring the ACD Group on a first-come, first-served basics

WHAT IS ACD

WHAT IS ACD?
1.1 Equitable Distribution of Calls Among Agents
Automatic Call Distribution (ACD) uniformly distributes calls among member agents of a programmed ACD Group. When a call rings into an ACD Group, the system automatically routes the call to the agent that has been idle the longest. Automatic Call Distribution is much more sophisticated and comprehensive than Department Calling and other group services – it can accurately judge the work load at each agent and distribute calls accordingly. Automatic Call Distribution operation is further enhanced by:
 ACD Announcements (which play to incoming callers)  ACD Call Queuing  ACD Overflow
 Agent Log In and Log Out Services  Flexible Time Schedules

Abbreviated Dialing/Speed Dial

Abbreviated Dialing/Speed Dial
Description
Abbreviated Dialing/Speed Dial gives an extension user quick access to frequently called numbers. This saves time, for example, when calling a client with whom they deal often. Instead of dialing a long telephone number, the extension user just dials the Speed Dialing code.
There are three types of Speed Dialing: System, Group and Station. All co-workers can share the System Speed Dialing numbers. All co-workers in the same Speed Dialing Group can share the Group Speed Dialing numbers. Station Speed Dialing numbers are available only at a user’s own extension. The system has 1000 Speed Dialing bins that you can allocate between System and Group Speed Dialing and a maximum of 32 Speed Dialing Groups are available. Each extension has 10 Station Speed Dial bins.
Each Speed Dialing bin can store a number with up to 36 digits.
When placing a not an Speed Dialing call, the system normally routes the call through Trunk Group Routing or ARS (whichever is enabled). Or, the user can preselect a specific trunk for the call. Also the system can optionally force System Speed Dialing numbers to route over a specific Trunk Group. User selection always overrides the system routing.
System Bins Limited to 900 with Speaker Key or #2 Service Code
Though there are 1000 Speed Dialing bins available in the system, once programmed, these bins can currently be dialed only using the Directory Dial feature (Press Directory key + SYS softkey + use arrow keys to locate number or enter the Speed Dial bin name + Speaker key to place call.)
The Speaker key and service code #2 operations are not available for any 4-digit Speed Dial System bin number.
DSS Console Chaining
DSS Console chaining allows an extension user with a DSS Console to chain to a not an Speed Dialing number stored under a DSS Console key. The stored number dials out (chains) to the initial call. This can, for example, simplify dialing when calling a company with an Automated Attendant. You can program the bin for the company number under one DSS Console key (e.g., 81300) and the client’s extension number under the other (e.g., 81301). The DSS Console user presses the first key to call the company, waits for the Automated Attendant to answer, then presses the second key to call the client (extension 400). See the Programming section below for additional details.
The DSS Console user can also chain to a number not in the Speed Dial list dialed manually, from a Programmable Function Key or a One-Touch Key.
Storing a Flash
To enhance compatibility with connected Centrex and PBX lines, Speed Dialing bin can have a stored Flash command. For example, storing 9 Flash 926 5400 causes the system to dial 9, flash the line and then dial 926 5400. The Flash can be stored by the user from their telephone or by the system administrator during system programming.
Using a Programmable Function Key
To streamline frequently-called numbers, a Speed Dialing Programmable Function Key can also store a Speed Dialing bin number. When the extension user presses the key, the telephone automatically dials out the stored number. This provides true one-touch calling via telephone function keys.

SET UP SIMPLE DAY/NIGHT ANSWERING

SET UP SIMPLE DAY/NIGHT ANSWERING
After you set up DILs to InMail, Call Routing Mailbox 1 answers outside calls. This is because:
• All trunks by default are assigned to Answer Table 1.
• Answer Table 1, which runs Monday-Friday from 8:30 AM to 5:00 PM, uses Call Routing Mailbox 1.
• The Default Mailbox, which runs at all other times (evenings and weekends), also uses Call Routing Mailbox 1.
To Set up simple Day/Night Answering:
• In 47-11-03 Default Mailbox Category and in 47-11-03 Default Mailbox Number change the Default Mailbox for AnswerTable 1 to 2.
• From the System Administrator Mailbox:
1. Dial SA + I and record a new Instruction Menu message for Call Routing Mailbox 1.
2. Dial SA + I and record a new Instruction Menu message for Call Routing Mailbox 2.
Monday-Friday from 8:30 AM to 5:00 PM callers hear the Instruction Menu message for Call Routing Mailbox 1.
Evenings and weekends, callers hear the Instruction Menu message for Call Routing Mailbox 2.

Log On to VoiceMail

Log On to VoiceMail
SL1100
Description
A subscriber can log on to their mailbox using a method that best suits their needs and location. While at their own phone, the subscriber just presses a single key to log on to their mailbox.To use their mailbox while at a co-worker's phone, the subscriber dials the InMail master number, followed by their mailbox number (which is normally the same as their extension number). If they are away from the office, the subscriber can still use their mailbox by calling in through the Automated Attendant.
Local (On-site) Logon
An extension user can log on to their mailbox in the following ways:
• Press their Voice Mail key to log on to their Subscriber Mailbox.
• Dial the InMail master number (e.g., 200), followed by their mailbox number. This method is typically used by Guest Mailbox users, as well as subscribers attempting to log into their Subscriber Mailbox from a coworker's phone.
Remote Log On
A Subscriber Mailbox user can call into the Automated Attendant and log on to their mailbox. Following are two of the ways a user can do this:
• After the Automated Attendant answers, dial a digit (typically #) followed by their mailbox number. This method allows outside callers to log into their mailboxes from outside the company. After they log on to their mailbox, they can use the allowed features in the mailbox main menu.
To avoid unauthorized access to their mailbox, the user can enable his own unique Security Code.
• If an extension has a Direct Inward Line that voice mail picks up, the caller can dial # during their greeting to log on to their mailbox (instead of leaving a message). This method allows subscribers to dial their own number and then use the features of their mailbox. This ability must be set up in the user Next Call Routing Mailbox. For example:
- Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
- While listening to their greeting, the subscriber can dial: # (to route to their Next Call Routing Mailbox), then # and their mailbox number to log on to their mailbox.
By default, this option is provided in Call RoutingMailbox 1. Additionally, the subscriber should enable a Security Code for their mailbox to prevent unauthorized logon.

External transfer

External Transfer
Description
External Transfer allows an Automated Attendant caller to automatically route to an outside telephone number. To set this up, assign a Dial ActionTable action as a UTRF to a Common Abbreviated Dialing bin (e.g., #1000 + Pause for common bin 000). When the Automated Attendant answers, the caller dials the digit and InMail automatically routes them to the outside number contained in the bin. External Transfer allows your callers to easily reach branch offices and important off-site associated with the bin.

Live Record

Live Record
SL1100
Description
Live Record allows a subscriber to record their active call as a new message in their mailbox, which they can review later on. Live Record can be helpful when an extension user is on a call that involves a lot of detail (such as a technical discussion or extensive directions). Rather than taking notes as the call progresses, the user can record the conversation and carefully review it later on. InMail broadcasts a beep and a voice prompt to the callers as Live Record begins. After calling their mailbox, the subscriber can archive, edit, or delete the recorded conversation

Hardware

Table 1-1 Memory Capacity of MEMDB-C1 .............................................................. 1-6 Table 1-2 System Capacity ................................................................................. 1-9 Table 2-1 KSU Packing List ................................................................................. 2-2 Table 2-2 Items on the CPU card .......................................................................... 2-2 Table 2-3 EXIFB-C1 Packing List .......................................................................... 2-7 Table 2-4 Connectors of EXIFB-C1 ........................................................................ 2-8 Table 2-5 Power Requirement ................................................... . .. .. . .. . .. . .. .. . .. . .. .. . . 2-12 Table 2-6 RJ61 Cable Connector Pin-Outs (J101-J103) ..............................................2-16 Table 2-7 IP4WW-Battery Box Packing List ................................................... . . .. . .. .. .2-17 Table 2-8 Battery Specifications ................................................... . .. .. . .. . .. .. . .. . .. .. . . 2-18 Table 2-9 Expansion Cards ................................................... . .. . .. .. . .. . .. .. . .. . .. .. . .. . . 2-38 Table 2-10 Expansion Card Packing List ................................................... .. .. . .. . .. .. .2-38 Table 2-11 RJ-61 Digital Connector Pin-Outs (J101, J102) ...........................................2-48 Table 2-12 RJ-61 Analog Pin-Outs (J101, J102) ................................................... . .. ..2-49 Table 2-13 RJ-61 CO/PF Pin-Outs (J2, J3) ................................................... . .. .. . .. . ..2-50 Table 2-14 RJ-61 BRI Pin-Outs (S-Bus, T-Bus) ................................................... . . .. ..2-51 Table 2-15 Switch Setting of 2BRIDB-C1 ................................................... .. .. . .. . .. .. .2-51 Table 2-16 RJ-45 PRI Pin-Outs (S-Bus, T-Bus) ................................................... . . .. ..2-53 Table 2-17 Switch Setting of 1PRIU-C1 ................................................... . .. . .. . .. . .. .. .2-53 Table 2-18 LED Indication ................................................... . . .. . .. .. . .. . .. .. . .. . .. .. . .. . . 2-54 Table 2-19 T1 LED Indications ................................................... .. . .. .. . .. . .. .. . .. . .. . .. . 2-55 Table 2-20 E1 LED Indications ................................................... .. . .. .. . .. . .. . .. .. . .. . .. . 2-56 Table 2-21 MEMDB-C1 Packing List ................................................... . .. . .. . .. .. . .. . .. . 2-58 Table 2-22 VOIPDB-C1 Packing List ................................................... . .. . .. . .. .. . .. . .. . 2-61 Table 2-23 VOIPDB LED Indications ................................................... . .. . .. . .. .. . .. . .. . 2-65 Table 2-24 Operation of VOIPDB LED Indications .....................................................2-66 Table 2-25 PZ-VM21 Packing List ................................................... . .. . .. . .. .. . .. . .. . .. . 2-66 Table 2-26 MultilineTelephone Functions (12TXH/24TXH/24TIXH (IP)) ............................2-71 Table 2-27 Doorphone Interface Specifications ................................................... .. . .. . 2-82 Table 2-28 RJ-61 General Purpose/Door Unlock Relay Control Connector (J7) ...................2-83 Table 2-29 General Purpose/Door Unlock Relay Specifications .....................................2-83 Table 2-30 External Paging Output Specifications .....................................................2-84 Table 2-31 BGM/External MOH Source Input Specifications .........................................2-85 Table 3-1 Start Up Method .................................................................................. 3-1 Table 4-1 Status LEDs ................................................... . .. . .. . .. .. . .. . .. .. . .. . .. .. . .. . .. . . 4-10 Table 4-2 CPU LED Indications ................................................... . . .. .. . .. . .. .. . .. . .. .. . . 4-12 Table 5-1 System Capacity ................................................................................. 5-1 Table 5-2 Operating Conditions ............................................................................ 5-3 Table 5-3 Power Requirement .............................................................................. 5-3 Table 5-4 Electrical Specifications of KSU ................................................................ 5-4 Table 5-5 IPTerminal Power Chart ........................................................................ 5-4 Table 5-6 IEEE802.af Class Specification ................................................................ 5-4 Table 5-7 Mechanical Specifications ...................................................................... 5-5 Table 5-8 Optional Unit Mechanical Specifications ...................................................... 5-5 Table 5-9 Doorphone Interface Specifications ........................................................... 5-5 Table 5-10 General Purpose/Door Unlock Relay Specifications ...................................... 5-6 Table 5-11 External Paging Output Specifications ....................................................... 5-6 Table 5-12 BGM/External MOH Source Input Specifications .......................................... 5-6 Table 5-13 External Sensor Device Interface Specifications ........................................... 5-6 Table 5-14 CPU Card LAN Port Specifications .......................................................... 5-6 Table 5-15 Cable Requirements .............................

Hold

Hold
Description
Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user may process calls or use a system feature. Calls left on Hold too long recall the extension that placed them on Hold. There are four types of Hold:
•System Hold
An outside call a user places on Hold flashes the line key (if programmed) at all other Multiline
Terminals. Any Multiline Terminal user with the flashing line key can pick up the call.
H •Exclusive Hold
When a user places a call on Exclusive Hold, only that user can pick up the call from Hold. The trunk appears busy to all other Multiline Terminals that have a key for the trunk. Exclusive hold is important if a user does not want a co-worker picking up their call on Hold.
•Group Hold
If a user places a call on Group Hold, another user in the Department Group can dial a code to pick up the call. This lets members of a department easily pick up each other’s calls.
•Intercom Hold
A user can place an Intercom call on Hold. The Intercom call on Hold does not indicate at any other extension.
Hold Recall to Operator
Hold Recall to Operator enhances how the system handles calls that are left on hold too long. With Hold Recall to Operator:
•A trunk call recalls the extension that placed it on Hold after the Hold/Exclusive Hold Recall Time.
•The recalling trunk rings the extension that placed it on Hold for the Hold/Exclusive Hold Recall Callback Time.
•After the Hold/Exclusive Hold Recall Callback Time, the trunk call rings the operator.
Hold Recall to Operator applies to trunk calls placed on System Hold, Exclusive Hold and Group Hold. It does not apply to Intercom calls.
Conditions
•The called extension must lift the handset or press Speaker key before the call can be placed on hold.
•Callers on Hold hear Music on Hold, if programmed.
•An extension can have function keys for System Hold and Exclusive Hold.
•Analog Single Line Terminals can only use Exclusive Hold and Group Hold.
•If station A calls station B, and station A puts station B on hold and then calls station C, station C cannot transfer the call.
•The Exclusive Hold Recall Timer is used when an internal call from a Single Line telephone or 3rd party SIP telephone is placed on Hold.

InMail Quick Reference Sheet for Multiline Display Telephone

SL1100 InMail Quick Reference Sheet for Multiline Display Telephone
Using Dial Pad

TO SET UP YOUR INMAIL VOICE MAILBOX ❏ Dial the voice mail pilot number ________________ ❏ Enter your mailbox number ___________________ Once You Are In Your Mail Box Perform the Following Steps:
TO RECORD PERSONAL GREETING ❏ Press 4 . . . . . . . . to access the greeting menu ❏ Press 1 . . . . . . . . to select your main greeting ❏ Press 2 or 3. . . . . to select an alternate greeting ❏ Press 7 . . . . . . . . to record a new greeting
Sample Greeting: You have reached the voice mail of __________. Please leave your name and call back number (s) and I will return your call as soon as possible. For immediate assistance press zero. Thank you.
TO RECORD YOUR NAME ❏ Press 76 . . . . . . . to access recording menu ❏ Press 7 . . . . . . . . to record name ❏ Press # . . . . . . . . to exit
TO SET SECURITY CODE ❏ Press 67 . . . . . . . to access the security code menu ❏ Press 7 . . . . . . . . to enter the new security code ❏ Press # . . . . . . . . to return to previous menu
CHECKING VOICE MAIL Call Your Mailbox from Your Extension:
❏ Dial the voice mail pilot number ________________ ❏ Enter your mailbox number ___________________ ❏ Enter your security code (if set)
❏ Press # and your mailbox number _______________________ ❏ Enter security code (if set)
After the Voice Mail Answers:
❏ Press 5. . . . . . . . .to listen to your message ❏ Press 77. . . . . . . .to leave a message
❏ Press 0. . . . . . . . .for complete main menu of features
While Listening to Your Message(s)
❏ Press 3. . . . . . . . .to delete your message
❏ Press 5. . . . . . . . .to listen to your message(s) ❏ Press #. . . . . . . . .to exit listen mode
While Listening to a Message:
❏ Press 73. . . . . . . .to record a reply for the message sender ❏ Press 63. . . . . . . .to forward the message to a co-worker ❏ Press 62. . . . . . . .to make a return call to the message sender ❏ Press #. . . . . . . . .to exit listen mode
❏ Press 84. . . . . . . .to hear the time and date the message was sent ❏ Press 72. . . . . . . .to archive (save) the message to your mailbox ❏ Press 3. . . . . . . . .to delete message
❏ Press 5. . . . . . . . .to listen to the next message
❏ Press 2. . . . . . . . .to back up then continue listening
❏ Press 22. . . . . . . .to back up to the beginning and listen to the message ❏ Press 4. . . . . . . . .to go forward then continue listening ❏ Press  . . . . . . . .to pause and resume listening ❏ Press 16. . . . . . . .to select a list of new messages ❏ Press 17. . . . . . . .to select list of archive messages ❏ Press 12. . . . . . . .to select list of all messages ❏ Press 9. . . . . . . . .to exit mailbox

Communication Analyst

FUTURE RELEASE SL1100 Communication Analyst is an easy to use, graphically oriented software package that allows
you to monitor and analyze telephone calls, understand telephone usage, and cut costs. Incoming and outgoing calls are tracked accurately along with the date and time of the call. When the incoming telephone call must be tracked with name and/or telephone numbers, SL1100 Communication Analyst requires Caller ID service from the local telephone company.
SL1100 Communication Analyst increases productivity, facilitates billing, and helps detect toll fraud and telephone abuse. It also has powerful tabular (text) and graphic report generating ability. Reports include extension/line summaries, date, time, and department summaries, longest/most expensive calls, and most frequently called numbers. These reports can be used to analyze your telephone as a critical business communication tool, improve its business effectiveness, and reduce your telephone costs. A report can be generated showing calling patterns by volume or duration on a color-coded United States map. This can help Customer Support, Sales Order, or Telemarketing business become more focused, more productive, and more cost effective.
SL1100 Communication Analyst keeps track of:
•The date and time calls were made or received
•The duration of each call
•Which extension made or received the call
•The CID/ANI, DNIS of the caller
•The trunk or line numbers that handled the call
•Account codes and authorization codes used for the call
Highlights of SL1100 Communication Analyst:
•Network based.
•Call Alert. This module can generate alarms by email, pager screen, screen pop-up, or .wav file. when it detects user defined patterns in the call records.
•Automatic report and data archival scheduling, to include automatic emailing of reports to predetermined destinations.
•Real-time inbound/outbound call monitoring.
•Changes can now be made to the call record such as Account Code Entry, DNIS, and comments field.
•Call costing and user configurable rate plans.
•Time billing.
Included Reports:
•Date and time summaries
•Most frequently called numbers
•Department summaries
•Extension and line summaries
•Longest and most expens

SL1100 InMail Quick Reference Sheet

SL1100 InMail Quick Reference Sheet for Multiline Display Telephone
Using Dial Pad

TO SET UP YOUR INMAIL VOICE MAILBOX ❏ Dial the voice mail pilot number ________________ ❏ Enter your mailbox number ___________________ Once You Are In Your Mail Box Perform the Following Steps:
TO RECORD PERSONAL GREETING ❏ Press 4 . . . . . . . . to access the greeting menu ❏ Press 1 . . . . . . . . to select your main greeting ❏ Press 2 or 3. . . . . to select an alternate greeting ❏ Press 7 . . . . . . . . to record a new greeting
Sample Greeting: You have reached the voice mail of __________. Please leave your name and call back number (s) and I will return your call as soon as possible. For immediate assistance press zero. Thank you.
TO RECORD YOUR NAME ❏ Press 76 . . . . . . . to access recording menu ❏ Press 7 . . . . . . . . to record name ❏ Press # . . . . . . . . to exit
TO SET SECURITY CODE ❏ Press 67 . . . . . . . to access the security code menu ❏ Press 7 . . . . . . . . to enter the new security code ❏ Press # . . . . . . . . to return to previous menu
CHECKING VOICE MAIL Call Your Mailbox from Your Extension:
❏ Dial the voice mail pilot number ________________ ❏ Enter your mailbox number ___________________ ❏ Enter your security code (if set)
❏ Press # and your mailbox number _______________________ ❏ Enter security code (if set)
After the Voice Mail Answers:
❏ Press 5. . . . . . . . .to listen to your message ❏ Press 77. . . . . . . .to leave a message
❏ Press 0. . . . . . . . .for complete main menu of features
While Listening to Your Message(s)
❏ Press 3. . . . . . . . .to delete your message
❏ Press 5. . . . . . . . .to listen to your message(s) ❏ Press #. . . . . . . . .to exit listen mode
While Listening to a Message:
❏ Press 73. . . . . . . .to record a reply for the message sender ❏ Press 63. . . . . . . .to forward the message to a co-worker ❏ Press 62. . . . . . . .to make a return call to the message sender ❏ Press #. . . . . . . . .to exit listen mode
❏ Press 84. . . . . . . .to hear the time and date the message was sent ❏ Press 72. . . . . . . .to archive (save) the message to your mailbox ❏ Press 3. . . . . . . . .to delete message
❏ Press 5. . . . . . . . .to listen to the next message
❏ Press 2. . . . . . . . .to back up then continue listening
❏ Press 22. . . . . . . .to back up to the beginning and listen to the message ❏ Press 4. . . . . . . . .to go forward then continue listening ❏ Press  . . . . . . . .to pause and resume listening ❏ Press 16. . . . . . . .to select a list of new messages ❏ Press 17. . . . . . . .to select list of archive messages ❏ Press 12. . . . . . . .to select list of all messages ❏ Press 9. . . . . . . . .to exit mailbox

Directory Dialing

Directory Dialing
SL1100
Description
Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the first few letters in the extension user's name. With Directory Dialing, the caller does not have to remember the extension number of the person they wish to reach - just their name. Here is how Directory Dialing works:
1. When the Automated Attendant answers, it sends the call to a Directory Dialing Mailbox. (Option- ally, the caller may be asked to dial a digit to access Directory Dialing.)
2. The Directory Dialing Mailbox plays the Directory Dialing Message (recorded by the System Ad- ministrator) which asks the caller to dial letters for the name of the person they wish to reach.
3. The caller dials the letters for the person's name plus #. They can dial by first name or last name, depending on how the Directory Dialing Message was recorded and the Directory Dialing Mailbox was set up.
4. InMail searches the list of programmed extension names for a match of the caller-entered letters.
5. Voice prompts announce the first three matches, and allow the caller to dial a digit (1 ~ 3) to reach one of the announced matches. Additionally, the caller can dial 4 to hear additional matches (if any).
6. The caller dials the digit for the extension they wish to reach, and InMail sends the call to that ex- tension. The call is sent as a Screened or Unscreened transfer, depending on programming.
For callers to use Directory Dialing, the system must have a name programmed for each extension (up to 12 characters, A ~ Z, using upper and lower case letters). Each extension should also have a name recorded in their Subscriber Mailbox. In addition, each extension used by Directory Dialing must be installed and must have their Subscriber Mailbox active.
The Directory Dialing Mailbox is a Routing Mailbox assigned as a Directory Dialing Mailbox.

Forced Unscreened Transfer

Forced Unscreened Transfer
Description
A Subscriber can optionally convert Automated Attendant Screened Transfers to Unscreened Transfers by enabling this option in the Mailbox user interface.
• Calls from the Automated Attendant ring like other transferred calls and display the incoming Caller ID data (if provided by telco and enabled in programming) as the call is ringing.
• As with Screened Transfers, unanswered calls route to the subscriber's greeting (recorded or default) so the caller can leave a message. However, with Unscreened Transfer the caller cannot dial 2 to reach the Next Call Routing Mailbox options (if programmed).
Related Features
Dial Action Table on page 2-49
If enabled in the Subscriber Mailbox, InMail automatically converts any Screened Transfers (TRFs) to the subscriber's extension to Unscreened Transfers (UTR)

Feature Description, Operation

Feature Description & Operation
Paging ................................................................................................................3-17 3.10.1 Internal/External & All Call Page ...............................................................................3-17 3.10.2 Meet Me Page Answer..............................................................................................3-19 3.11 Push-To-Talk Paging..........................................................................................3-20
4. CO/IP...........................................................................................4-1
4.1 Auto Fault Detection and Recovery......................................................................4-1 4.2 CO Line Flash ......................................................................................................4-2 4.3 CO/IP Line Groups...............................................................................................4-3 4.4 CO/IP Line Preset Forward ..................................................................................4-4 4.5 CO/IP Ring Assignment .......................................................................................4-5 4.6 CO Line Release Guard Time ..............................................................................4-6 4.7 CO Ring Detect ....................................................................................................4-6 4.8 Dial Pulse Signaling .............................................................................................4-7 4.9 Direct Inward Dial (DID) .......................................................................................4-7 4.10 Direct Inward System Access (DISA)...................................................................4-9 4.11 DTMF Signal Sending ........................................................................................4-11 4.12 IP Address Dialing..............................................................................................4-12 4.13 IP Trunking.........................................................................................................4-13 4.13.1 H.323 v4 Service.......................................................................................................4-13 4.13.2 SIP Service................................................................................................................4-14 4.14 IP WAN Dialing After Answer .............................................................................4-15 4.15 ISDN (Integrated Service Digital Network) .........................................................4-15 4.15.1 ISDN AOC (Advice of Charge).......................................................

System Telephones

System Telephones 6 PARTNER telephones have several buttons and indicators in common. The following pages explain where they are and how they work. For information about an MLC-6, MLS, or TransTalk 9000-series telephone, see the documentation that came with the telephone. Endeavor telephones are supported in PARTNER ACS Release 7.0 when an Endeavor 362EC module is installed in the carrier. The Endeavor telephones are programmed the same as PARTNER-34D -18D, -18, and -6 telephones and have the same button layouts. For more information about these telephones, see the documentation that came with the telephones. Buttons and Indicators 6 PARTNER telephones have fixed buttons that are already imprinted and line buttons that you can press to connect to an inside (intercom) or outside line. If a line button is not assigned as an intercom or outside line button, you can program an extension number or a feature on it. Some telephones also have a display, which provides feedback messages and prompts from the system. Figure6-1 shows a PARTNER-34D telephone, the largest of the PARTNER telephones.

Agent Help Request

Agent Help Request
Description
Agents request assistance from a Supervisor using the ACD Help Code, default 574. Using iPECS Phones, agents with the {HELP} button can request assistance without interrupting an active conversation.
Operation
Agent iPECS Phone
To assign {HELP} buttons:
[PGM] + {FLEX} + ‘574’ + ACD Group Number (optional) + [SAVE]
To request Supervisor assistance while on an active ACD call,
1. Press the {HOLD} button
2. Dial ‘574’, the Agent Help code,
3. Dial the desired ACD Group number. Or,
1. Press the {HELP} button.
SLT
1. Hook-flash.
2. Dial ‘574’, the Agent Help code.
3. Dial the desired ACD Group number.
Conditions
1. Agents receive error tone to indicate there is no active Supervisor.
2. Using the {HELP} button during a call, no signals are sent on the active conversation and the connected party is unaware of the request for assistance.

IP ADDRESS DIALING

IP ADDRESS DIALING Description
If allowed, users may place calls using an IP path. The system accepts user dialed digits as the IP address for the called party. When dialing an IP call, the asterisk, ‘*’, is used as the “dot” between bytes of the IP address.
Operation iPECS Phone To place an IP Call
1. Lift the handset or press the [SPEAKER] button.
2. Press {IP GRP} button or dial IP Group access code.
3. Dial ‘xxx * xxx * xxx * xxx’, use ‘*’ as the dot in the IP address.
4. Press ‘#’ to complete dialing.
SLT
To place an IP Call
1. Lift the handset.
2. Dial IP Group access code.
3. Dial ‘xxx ‘*’ xxx ‘*’ xxx ‘*’ xxx’, use ‘*’ as the dot in the IP address.
4. Press ‘#’ to complete dialing.

Display

2.64.1 Display Security.......................................................................................................2-126 2.64.2 Speed Dial Pause Insertion.....................................................................................2-127 2.64.3 Station Speed Dial...................................................................................................2-127 2.64.4 System Speed Dial..................................................................................................2-130 2.64.5 System Speed Zone (Groups).................................................................................2-133 2.65 Station Call Coverage ......................................................................................2-134 2.66 Station Groups .................................................................................................2-135 2.67 RING Groups INDICATION..............................................................................2-138 2.68 SMDR (Station Message Detail Recording) .....................................................2-139 2.68.1 Call Cost Display.....................................................................................................2-139 2.68.2 SMDR Call Records ................................................................................................2-141 2.68.3 Lost Call Recording.................................................................................................2-143 2.69 System Admin Programming............................................................................2-146 2.69.1 Keyset Administration..............................................................................................2-146 2.69.2 Multi-Level Admin Access .......................................................................................2-146 2.69.3 Web Administration .................................................................................................2-147 2.69.4 Web User Manual....................................................................................................2-149 2.70 System Networking ..........................................................................................2-149 2.70.1 Centralized Control TNET .......................................................................................2-149 2.70.2 Distributed Control Network ....................................................................................2-151 2.70.2.1 Net Call ............................................................................................................2-152 2.70.2.2 Net Transfer .....................................................................................................2-153 2.70.2.3 Identification Service........................................................................................2-154 2.70.2.4 Call Completion................................................................................................2-154 2.70.2.5 Call Offer..........................................................................................................2-155 2.70.2.6 Net Conference................................................................................................2-156 2.70.2.7 Message Waiting Indication (MWI) ..................................................................2-157 2.70.2.8 Net Call Forward – Unconditional ....................................................................2-158 2.70.2.9 Net Call Forward – Busy ..................................................................................2-159 2.70.2.10 Net Call Forward – No Answer.........................................................................2-160 2.70.2.11 Net Call Forward – Busy / No Answer..............................................................2-161 2.70.2.12 CO Transit-In....................................................................................................2-162 2.70.2.13 CO Transit-Out.................................................................................................2-162 2.70.2.14 BLF Presentation .............................................................................................2-163 2.70.2.15 Do-Not-Disturb (DND)......................................................................................2-164 2.70.2.16 (CAS) Attendant Call........................................................................................2-165 2.70.2.17 Centralized Voice Mail .....................................................................................2-165 2.70.2.18 Paging to Networked System...........................................................................2-166 2.71 Traffic Analysis.................................................................................................2-167 2.71.1 Traffic Analysis, Attendant.......................................................................................2-169 2.71.2 Traffic Analysis, Call Reports ..................................................................................2-170 2.71.3 Traffic Analysis, H/W Usage....................................................................................2-171 2.71.4 Traffic Analysis, CO/IP Reports...............................................................................2-172 2.72 Universal Night Answer (UNA) .........................................................................2-173

System Features

System Features
This page displays a condensed list of the extensive features available in the  System:
911 Feature Account Codes Answering Machine Emulation Attendant Assignment / Features Automatic Privacy Background Music Battery Back-Up (Memory) Baud Rate Assignments Call Back Call Coverage Call Forward Call Forward - Preset Calling Forward Override Calling Station Handsfree Mode Override Calling Station Tone Mode / Override Call Park - Station Call Park - System Call Pickup Call Transfer Camp On Centrex/PBX Class Of Service (COS) CO Line - Access CO Line Attributes CO Line DTMF Sending CO Line Group
CO Line - Identification
CO Line - Incoming Ringing Assignment CO Line Loop and Pool Buttons CO Line - Loop Supervision CO Line - Queue
CO Line - Ringing Options CO Port Parameters CO Ring Detect Timer Conference
Cordless Key Telephone Unit Feature Button Database Administration Database Printout (Dump) Dial By Name
Dial Pulse Sending
Direct Inward System Access (DISA) Direct Station Selection / Busy Lamp Field Direct Transfer Mode Directory Dial Distinctive Ringing Do Not Disturb Executive Override Executive / Secretary Pairs External Day Ring External Night Ring Fixed Station/Port Number Flash Rates (Programmable) Flexible Button Assignment Flexible Numbering Group Listening Headset Mode Hold - Exclusive Hold - Preference Hold - System Hot Keypad Hot Line / Ring Down Hunt Groups ICLID / Caller ID* Idle Speaker Mode
Incoming Calling Line Identification Initializing - System Parameters Intercom Inter-Digit Time-Out Keyset Mode
Last Number Redial LCD - Contrast LCD - Display Least Cost Routing (LCR) Message Wait
Message Waiting Reminder Tone Music-On-Hold Mute Key Name In Display Name / Number Translation Table Night Service Off-Hook Signaling Off-Hook Voice Over Outside Calls Paging Pause Timer PBX Dialing Codes Personal Messages Preferred Line Answer Printing - System Parameters Privacy Release Private Line Recall Repeat Redial Relay Programming Remote Administration* Remote System Monitor And Maintenance* Save Number Redial (SNR) Single Line Telephone (SLT) Software Version (MBU) Speakerphone Speed Dial Station Attributes Station Identification Station Message Detail Recording Station Relocation
Station Speed Dial Numbers System Parameters System Reset System Speed Bin Access Text Messaging (Silent Response) Toll Restriction
Uniform Call Distribution (UCD) Universal Day/Night Answer Voice Mail
Voice Mail In-Band Features Voice Mail One-Touch Recording Voice Mail Outpulsing Table Volume Control
* = May require additional hardware or

AUTHORIZATION CODES (PASSWORD)

AUTHORIZATION CODES (PASSWORD)
Description
Authorization Codes provide a means to control access to Off Premise Call Forward, Walking COS, or DISA and may be required for outgoing CO/IP Line or LCR access based on configuration of the iPECS database. When users dial an Authorization Code that matches an Authorization Code stored in the database, the system invokes the Station COS or the COS assigned to Authorization code. Each Authorization code has separate Day/Night mode COS assignments.
There are two types of Authorization Codes, Station and System. A Station Authorization Code is specifically related to a given station and intended for a single user. The System Authorization Codes are intended for use by any station in the system.
The Station Authorization Codes includes the associated station number and the assigned code. The structure of the System Authorization code can be set as either ”*”, or “*” the Authorization table index and the code digits. The later allows duplicate codes to be employed using entry of table index to provide a unique identification of the entry.
The Administrator and Attendants are permitted to assign any Authorization code including codes for another station. Normal users may only assign the Station Authorization code for the specific station

Phone Assistant

Phone Assistant
By providing on-screen call related information like Caller ID*, and the calling party’s name, and allowing users to simply point-and-click or use keyboard shortcuts to quickly handle calls, users are able to do more in less time, increasing personal productivity.

Phone Assistant - intuitive user interface
Confrm colleague availability and presence
It helps in determining who is available to handle calls before you decide to call them, greatly reducing the number of unanswered calls.
Easy access to system phone functions Wizards appear as and when you need them, helping you with most common telephony features like Transfer, Forward, Do-Not Disturb, Hold, Park, and Conference call set up.
Integration with IP Camera Panasonic IP Camera can also be integrated, allowing users to answer a doorphone and open the door after view- ing the IP camera video feed on screen.
Dial easily through your database Users can create their own business and private contacts, show the pres- ence and availability of all co-workers or they can simply dial external business contacts by double-clicking. The software can utilize Outlook address books for contact lists.
Record conversations directly into Voice Mail (TVS 50/200 & NCV200) Allows Phone Assistant users to record the conversation that they are having with a caller. View presence & availability.

System Components

System Components
System Components Table
Category Model No. Description Main Unit KX-TAW848 Main Unit CO Line Cards KX-TAW84880 4-Port Analog Trunk Card (LCOT4) KX-TAW84893 4-Port Caller ID Card (CID4) Extension Cards KX-TAW84870 4-Port Hybrid Extension Card (HLC4) KX-TAW84874 8-Port Single Line Telephone Extension Card (SLC8) KX-TAW84875 4-Port Proprietary Extension Card (PLC4) KX-TAW84876 8-Port Proprietary Extension Card (PLC8) Other Cards KX-TAW84861 4-Port Doorphone Card (DPH4) KX-TAW84866 8-Channel Echo Canceller Card (ECHO8) KX-TAW84868 Extension Caller ID Card (EXT-CID) KX-TAW84891 2-Channel Message Card (MSG2) KX-TAW84896 Remote Card (RMT) KX-TDA5192 2-Channel Simplified Voice Message Card (SVM2) Cell Station (CS) KX-T0141 2-Channel Cell Station Unit for 2.4 GHz Portable Station Proprietary Equipment KX-T30865 Doorphone
Compatible Panasonic Proprietary Telephones The PBX supports the following telephones:
• Analog proprietary telephones (e.g., KX-T7730)
• Portable stations (e.g., KX-TD7690)
• DSS consoles (e.g., KX-T7740)
Incompatible Panasonic Proprietary Telephones The PBX does not support the following telephones:
• Digital proprietary telephones
• KX-T30800 series proprietary telephones and DSS consoles
• KX-T61600 series proprietary telephones and DSS consoles
• KX-T123200 series proprietary telephones and DSS consoles
Notes
• For the equipment (e.g., Headset*1) that can be connected to a particular telephone, refer to the telephone's manual.
•For other equipment that can be connected to the PBX, refer to "1.2.2 System Connection Diagram".

Key Mode

Key Mode 1
When the system operates in Key mode, individual outside lines are assigned to users’ extensions for making and receiving calls. At extensions with system telephones, each individual line (Line 1, Line 2, Line 3, etc.) assigned to the extension is represented by its own line button. You can press any of the available line buttons on a system telephone to make outside calls. (Single-line telephone users must dial 9 at intercom dial tone to make an outside call since their telephones do not have line buttons.)
With Key mode, you can easily join calls, since each line button can be labeled with a unique line number. For example, if you want to join a call on Line 2, you simply press the line button labeled “Line 2.” Key mode also lets you monitor call activity by using the lights next to the line button— anyone with a line assigned to his or her extension can tell when an incoming call is ringing on that line, when a call on that line is on hold, and when that line is in use.
At installation, the system assigns outside lines to the buttons on all system telephones from left to right, starting with the bottom row of buttons. On an extension basis, you can change which lines are assigned and which buttons are used to select the lines, if desired. All extensions in a system configured for Key mode are referred to as key extensions.
Hybrid Mode 1
Hybrid mode offers you flexibility in accessing outside lines from your telephone. As in Key mode, individual lines can be assigned to system extensions. Additionally, multiple outside lines can be grouped together in pools. The system can have up to four pools, including a main pool and three auxiliary pools. Each pool is identified by a pool access code—880, 881, 882, and 883 respectively.
Pools are represented on system telephones by pool buttons. Unlike line buttons, pool buttons give you access to multiple lines from a single button. Each auxiliary pool is associated with only one pool button. Since the main pool typically contains most of your company’s outside lines, it is associated with two pool buttons. This setup allows you to place a call by using one of the main pool buttons, place that call on hold, and make another call by using the second main pool button. Or you can establish a conference call by using lines in the main pool. The main pool and each auxiliary pool can be assigned to an extension, for a maximum of five pool buttons per extension.
System telephone users can press any of the available pool buttons on their telephones, or they can enter the pool access code at intercom dial tone to make an outside call. (Single-line telephone users must dial 9 or enter the pool access code at intercom dial tone to access a pool since their telephones do not have pool buttons.) After you press a pool button or enter a pool access code, the system selects a free line from the pool for you to make the call. You can access a pool as long as there is at least one available line in the pool.
Hybrid mode allows users who have system telephones with fewer buttons to have access to multiple outside lines and various types of pools. You can make efficient use of outside lines by grouping those of a similar type or function together. For example, you can create an auxiliary pool of WATS or international lines and assign the pools to different groups of users. Additionally, individual lines can be assigned to a manager’s extension so that he or she always has access to an outside line.

Go To A Mailbox

Go To A Mailbox
Description
An Automated Attendant caller can dial a digit to route to a Call Routing or Announcement Mailbox. This is called the Go To (GOTO) action. The GOTO action can route directly to a specific Call Routing or Announcement Mailbox, or allow the Automated Attendant caller to go to a mailbox of their own choosing. Use the GOTO action to set up a "tree" of Automated Attendant options.
The block diagram below shows how the Automated Attendant can provide the caller with a tree of dialing options. Dialing 1 (GOTO 9) routes to Announcement Mailbox 9, which plays the company directions. Dialing 2 (GOTO 2) routes to Call Routing Mailbox 2, which is set up to give the caller single-digit dialing to Tech Service technicians.
• The Announcement Message for Announcement Mailbox 9 tells the caller how to locate the company.
• The Instruction Menu for Call Routing Mailbox 2 instructs the caller which digits to dial for each tech- nician. The Dial Action Table for Call Routing Mailbox 2 contains the TRF or UTRF actions to each technician's extension.

AUTOMATIC SYSTEM DAYLIGHT SAVINGS TIME

AUTOMATIC SYSTEM DAYLIGHT SAVINGS TIME
Description
The system can automatically adjust for Daylight Saving Time (DST). When DST is enabled, the system will adjust the system time forward one (1) hour at the DST Start time and back one (1) hour at the DST End time. The system time is sent for display to all devices and terminals and is the basis of the system various time-based features (Walking COS, Wake-up Alarm, etc.).
Operation System Operation of this feature is automatic.
Conditions
1. The DST Start and End times are set through the Web Admin interface only.
2. The interval between the DST Start and End times must be at least 7 days.

Automatic Callback (ACB)

Automatic Callback (ACB)
After reaching a busy/DND station, you can set ACB to have the system call you back when the called station becomes available. You can also set ACB to place you in a queue for an available CO line, if you reach a line group in which all lines are busy.
® To set ACB
1. After reaching either a busy/DND station or CO line, press $XWR&DOOEDFN ...or . You hear busy tone, followed by dial tone (two secs.), then busy tone. When you set ACB at a busy station, its number (210) displays. When you set ACB at a busy line group, its access code number (801) is displayed. 2. Hang up ...or press 6SNU. You can make other calls while waiting for the called station/ line to become available. 3.Your telephone rings at a fast rate when the called station or CO line becomes idle. For busy/DND station: the [DN] LED flashes green (incoming call). The station number you called (210) displays. For busy CO line: the [DN] LED from which you attempted to first access the line flashes red (incoming call rate). The seized line’s number (3) displays. NO. 204 INT 210 ACB SET NO. 204 INT 801 ACB SET 210 ACB NO. 204 LINE 3 ACB NO. 204
Strata DK Digital Telephone 5/99

ISDN-PRI (Integrated Service Digital Network - Primary Rate Interface)

FEATURE DESCRIPTION
ISDN-PRI (Integrated Service Digital Network - Primary Rate Interface) is a Public Switched Telephone Network (PSTN) service that provides 23 B channels (16 B channels for the Electra Elite IPK - Basic port package) and a single D channel (23B+1D) for trunking. The Electra Elite IPK supports CO Line or DID Line type connections. The following services are available with an ISDN-PRI circuit.
CO Line Service
When configured for CO Line Service, the trunks emulate Loop Start or Ground Start trunks for both outgoing and incoming calls.
DID Line Service
When configured for DID Line Service, the trunks emulate Loop Start or Ground Start trunks for outgoing calls and DID trunks for incoming calls.
Call By Call Service
Call By call Service allows multiple services to share a PRI line. When a call is originated or terminated, an Information Element (IE) called the Network Specified Facility (NSF) is added to the SETUP message to identify the service associated with the call.
Calling Party Number (CPN) Service
Calling Party Number (CPN) Service can display the calling party telephone number and/or name on the LCD of the Multiline Terminal for incoming calls. This emulates Caller ID Indication of Analog Trunks.
Calling Party Number (CPN) Presentation from Station
Calling Party Number (CPN) Presentation from Station allows each unique station 10-digit number (representing the DID number of the originating station) to be sent out over the PRI circuit.
Enhanced 911 Service with ISDN PRI
Enhanced 911 Service is supported by defining an available ISDN PRI trunk as a E911 trunk. When a station user dials 911, 9+ 911, or CO line key + 911, the E911 trunk is selected and the Public Safety Answering Point (PSAP) is called. The PSAP is provided callback information generated from the Electra Elite IPK system.

Installation of the PBX PC Programming Software

Installation of the PBX PC Programming Software
3.3.1 Installing and Starting the Maintenance Console
System Requirements
Required Operating System
• Microsoft® Windows® XP, Windows Vista® Business, or Windows 7 Professional operating system
Minimum Hardware Requirements
• HDD: 100 MB of available hard disk space
Recommended Display Settings
• Screen resolution: XGA (1024 ´ 768)
• DPI setting: Normal size (96 DPI)
Installing the Maintenance Console
Note
• Make sure to install and use the latest version of the Maintenance Console.
• To install or uninstall the software on a PC running Windows XP Professional, you must be logged in as a user in either the "Administrators" or "Power Users" group.
• To install or uninstall the software on a PC running Windows Vista Business or Windows 7 Professional, you must be logged in as a user in the "Administrators" group.
• To connect the PC to the PBX via USB, the KX-TDA USB driver must be installed. Follow the instructions of the wizard to install the KX-TDA USB driver. When the PBX is first connected to the PC via USB, you may be asked to select the appropriate USB driver. Browse for and select the KX-TDA USB driver that was installed previously.
1. Copy the setup file of the Maintenance Console to your PC.
2. Double-click the setup file to run the installer.
3. Follow the on-screen instructions provided by the installation wizard.
Starting the Maintenance Console and Assigning the Basic Items (Quick Setup)
When you start the Maintenance Console with the Installer Level Programmer Code and connect to the PBX for the first time after initialization (with the factory default setting), Quick Setup will launch automatically. During Quick Setup, you will set up the basic items. For details about the basic items, refer to "14.1.2 Quick Setup" in the Feature Manual.
1. Connect the PC to the PBX with a USB cable.
2. Start the Maintenance Console from the Start menu.
3. "Information before programming" appears.
a. Carefully read this important additional information, which includes updates to this and other manuals.
b. Click OK to close this w

SIP EXTENSION

SIP EXTENSION REGISTRATION
Description
iPECS-LIK supports standard protocol equiped SIP Phone including series of LG-Ericsson SIP Phone Extension.
Operation
SIP Phone Self Programming Network Configuration
1. IP mode : Static(Fixed) / DHCP
2. Subnet Mask
3. Default gateway IP address
4. IP address
5. DNS IP address
6. Prifiling (for Wireless)
SIP Server Configuration
1. Proxy IP address : MFIM IP address
2. Proxy IP port : 5060
3. Domain : MFIM IP address
4. Registration : ON
5. Registration Timer : 30 ~ 3600 second (more than 10 minute recommended)
6. Local UDP/TCP/TLS port : 5060 or other value
7. Signaling/Transport Mode : UDP (or TCP or TLS)
Line(User) Configuration
1. SIP Account :
- Display Name (Optional) : Station Name (this will be applied to MFIM – Station Name).
- User Name (Mandatory) : Station Number (this should be same as MFIM – Device Login / Station User Login (443) / ‘Desired Number’)
- Authorization Name (Mandatory) : Login ID (this should be same as MFIM – Device Login / Station User Login (443) / ‘ID’)
- Authorization Password (Optional) : Login Password Login ID (this should be same as MFIM – Device Login / Station User Login (443) / ‘Password’)
Call Preferences
1. Call Wait : ON / OFF (When on BUSY, accept other call setup or not)
2. Call Forward
3. DTMF Type (Mandatory) : one of INFO type (After registration to system, SIP Data / SIP Phone Attributes(211) / ‘DTMF Type’ – set the same type as SIP Phone) c.f) only support INFO type
8-1
4. CODEC
5. Call Blocking … and so o

Voicemail

Code Control See Security Code. Voice Mail
Alternate Next Call
Routing Mailbox See Next Call Routing Mailbox. Voice Mail
Announcement Mailbox Mailbox that allows a recorded greeting to play to callers. Automated Attendant
Announcement Message The message that the System Administrator records for a specific Announce-
ment Mailbox. Automated
Attendant
Answer Table Determines how the Automated Attendant answers outside calls on each trunk, according to the time of the day and day of the week that the call is ringing.
Automated Attendant
Answering Schedule
Override Enables an alternate greeting and alternate dialing options for callers. Automated
Attendant
Auto Attendant Direct to Voice Mail
Auto Attendant Direct to Voice Mail sends Automated Attendant calls directly to Automated an extension user's mailbox. Their phone does not ring for calls from the Auto- mated Attendant.
See Greeting in this glossary.
Attendant
Auto Erase or Save When a mailbox user completely listens to a new message and then exits their
mailbox, InMail either automatically archives or deletes the message. Voice Mail
Auto Time Stamp After a user listens to a message, InMail can optionally announce the time and
date the message was left. Voice Mail
Automated Attendant The Automated Attendant can automatically answer the telephone system incoming calls, play an Instruction Menu message, and provide dialing options to callers.
Automated Attendant
Automated Attendant Transfer
While on a trunk call, an extension user can transfer the trunk call to the Auto- mated Attendant so the caller can use the Automated Attendant dialing
options. Voice Mail
Automatic Access to VM by Caller ID
InMail mailbox can be associated with a specific caller ID (CID) number. When the CID number is presented to the InMail it will automatically log the user into
their mailbox. Voice Mail
Automatic Call Routing
to a Mailbox See Go to a Mailbox in this glossary. Automated
Attendant
Automatic Message
Erase/Save See Auto Erase or Save in this glossary. Voice Mail
Automatic Routing for
Rotary Dial Callers If an Automated Attendant caller does not dial any digits, InMail automatically
routes them to a specified option (such as the operator or a mailbox). Automated

Call Forward to a Mailbox An extension user can forward calls to their mailbox. Voice Mail
Call Routing Mailbox The mailbox associated with an AnswerTable that specifies which dialing options (Dial ActionTable) and announcements are available to Automated Attendant callers.
Automated Attendant
Caller ID A telephone company service that provides a caller's number and optional name. The telephone system can pass this information to InMail to enable
Caller ID with Return Call. System
Caller ID with Return Call See Make Call and Time and Date Stamp. Voice Mail
Calling (Logging On to) a
Mailbox See Log On to Voice Mail. Voice Mail
Calling the Automated
Attendant Automated Attendant callers can use various InMail features and then return to Attendant
the Automated Attendant for additional dialing options. Automated
Cascade Message Notification
If an extension user receives a new message in their mailbox, Cascading Message Notification calls them, at up to five preset destinations, to let them
know a new voice mail message has arrived. Voice Mail
Day, Night, and Holiday
Greetings See Flexible Answering Schedules. Automated
Attendant Deleting a Message See Message Delete. Voice Mail
Deleting Mailbox Security
Code See Mailbox Security Code Delete. Maintenance
Dial Action Table Defines the dialing options for a Call Routing Mailbox chosen by the active AnswerTable, which in turn provides those dialing options to Automated Atten- dant callers.
Automated Attendant
Directory Dialing Directory Dialing allows an Automated Attendant caller to reach an extension
by dialing the first few letters in the extension user's name. Automated
Attendant
Distribution List A Distribution List shows extensions that receive a message you record and send to a single Distribution Mailbox. Any message left in the Distribution
Mailbox is automatically sent to all the mailboxes in the list. Voice Mail
Email Notification
Email Notification automatically sends an email notification when a Subscriber Mailbox receives a new message. The email can optionally include the recorded message as a .wav file attachment.To hear the message, the email recipient double-clicks the .wav attachment to have the message play in their .wav player (such as Windows Media Player).
Voice Mail
Erasing All Messages Lets the System Administrator delete mailbox messages system-wide. Maintenance Exiting a Mailbox An extension user can exit their mailbox by dialing a code or by hanging up. Voice Mail
Fax Detection The Automated Attendant can detect incoming fax calls and transfer them to a
fax machine. System
Find-Me Follow-Me Find-Me Follow-Me helps an Automated Attendant caller locate an extension
user who is not at their desk. Automated
Attendant ments and dialing options, depending on the time of day and day of week. Automated
Flexible Answering
Schedules The Automated Attendant can answer outside calls with different announce-
Attendant
Flexible Call Routing
The Automated Attendant can provide outside callers with a wide variety of dialing (routing) options. There are 3 components to Flexible Call Routing. See AnswerTable.
See Call Routing Mailbox. See Dial ActionTable.
Automated Attendant
Flexible Mailbox
Numbering Plan If the telephone system extension numbers are customized, the InMail mailbox
Forced Unscreened
numbers can be customized to match. System Transfer A Subscriber Mailbox can optionally convert Automated Attendant Screened
Transfers to Unscreened Transfers. Automated
Attendant
Forwarding Calls to a
Mailbox See Call Forward to a Mailbox. Voice Mail
Getting RecordedHelp If an extension user dials an incorrect code or forgets what to dial while in their
mailbox, they can request help from the InMail voice prompts. Voice Mail
Go to a Mailbox An Automated Attendant caller can dial a digit and route directly to a mailbox.
Greeting
A Subscriber Mailbox user can record a personalized greeting for their mailbox. With Multiple Greetings, the mailbox subscriber can record up to three separate greetings and make one of the three active. Callers to the user's mailbox hear the active greeting.
With Remote Greeting, an extension user can call into the Automated Atten- dant, access their mailbox, and remotely record their mailbox greeting. See Auto Attendant Direct to Voice Mail.
Voice Mail
Group (Shared) Mailbox An extension user can share a Group Mailbox with co-workers for receiving
and sending messages. Voice Mail
Guest Mailbox An outside party can have their own mailbox for receiving and sending
messages. Voice Mail
Hang Up An Automated Attendant option that immediately hangs up the outside call. Automated Attendant
Help See Getting Recorded Help. Voice Mail
Individual Trunk
Greetings See Multiple Company Greetings. Automated
Attendant
InMail Upload Download
Audio Allows the user to upload/download audio messages for greetings, etc. Voice Mail
Instruction Menu The Instruction Menu is the announcement that plays to Automated Attendant callers. Normally, the Instruction Menu provides callers with the Automated Attendant dialing options.
Automated Attendant
Language Setting This feature allows the telephone display language and the InMail mailbox
language to be changed from the telephone. Voice Mail
Leaving a Message An extension user can leave a voice message in a co-worker's mailbox if that
extension is busy, unanswered, or in Do Not Disturb. Voice Mail
Leaving a Message at a
Busy/DND Extension See Leaving a Message. Voice Mail
Leave a Quick Message See Quick Message. Automated Attendant
Listening Options See Listening to Messages. Voice Mail
Listening to Messages While or after listening to a message, an extension user has many message
handling options from which to choose. Voice Mail
Live Monitor
Live Monitor lets Voice Mail screen calls, just like an answering machine at home. When activated, the extension's incoming calls route to the user's subscriber mailbox. The Live Monitor feature is supported for External and Internal calls. Once the mailbox answers, the user hears the caller's incoming message.
Voice Mail
Live Record Allows an extension user to record an active call as a message in their mailbox. InMail broadcasts a beep and a voice prompt to the caller as Live
Record begins. Voice Mail
Local Notification See Message Notification. Voice Mail
Log On to Voice Mail
An extension user can press a key to log on to access their InMail mailbox. With Remote Logon, an employee calling through the Automated Attendant can dial a single digit followed by their own mailbox number to remotely log on to their mailbox.
Voice Mail
Mailbox Announcement Message
The Mailbox Announcement Message is recorded by the System Adminis- trator, and plays to each subscriber when they log on to their mailbox. The message plays at each log on until it expires, is deleted, or made inactive by the System Administrator.
Administration
Mailbox Greeting See Greeting. Voice Mail Mailbox Logon See Log On to Voice Mail. Voice Mail
Mailbox Name A mailbox caller can hear the extension user's recorded name instead of their
mailbox number. Voice Mail
Mailbox Options Menu Sub-menu of a subscriber's Main Menu that provides access to the Auto Time
Stamp, Mailbox Security Code Delete, and Message Notification features. Voice Mail

Specifications NEC SL1100

Station Port 2W Key Set 24 48 72 Max. 24/KSU 084M+080Ex2
SLT (–28V) 20 40 60 1KSU: 084M+008Ex2 2KSU: 084Mx2+008Ex6 3KSU: 084Mx3+008Ex9
ISSUE 1.0
BRI (S-Point) 12 24 36 1KSU: BRIx3 on 084M/080E/008E 2KSU: BRIx6 3KSU: BRIx9
2W DSS Console 12 Connect to digital extension Port at 084M/080E
Doorphone 2 4 6 2DPH I/F on 084M (analog extension port 3,
4)Alternative use with SLT
SIP-MLT/ SIP Std.
terminal 16 When MEMDB is Installed
VRS Channels 4 CFVRS-C1
VM/VRS
CFVMS-C1
Max. 16 When MEMDB is installed Channels 2 VM ports/ 4 VRS ports (default)
(Total Max.8 w/o MEMDB or 16 w/MEMDB)
Port increased by license.
4 VM ports/ 4 VRS ports (default) (Total Max.8 w/o MEMDB or 16 w/MEMDB)
CFVML-C1
Port increased by license.
Virtual Extension 50
Relay 2 4 6 2 circuits on 084M
Power Failure Transfer 3 6 9 1 PFT circuit on 4COIDB (COI port 1 and PF port)
External Paging (Audio Out) 1 2 3 1 audio-In/Out and 2 audio-In circuits on 084M.
Select one of 084M for MOH/BGM.
External MOH (Audio In) 1 External BGM (Audio In) 1 Ethernet Port 1 1 circuit on CPU Built-In Answering Machine
Channel 1 1 circuit on CPU
VoIP Channels 16 When MEMDB is Installed V.34 Modem 1 1 circuit on PZ-VM21 Conference Circuits 32 (Max. 16 parties per Conference)
DSP Resource *1 16 For 1228M KSU (DSP on CPU) 16 When PZ-VM21 is installed
- 32 64 For 1228ME EXP 32ch DSP on each EXIFE-C1
DSP Sender*2

Chime Bell

Chime Bell
Description
A station can be configured to activate a Chime at another station. When activated, the assigned station will receive the Chime Bell tone for the Chime Bell timer. In addition, a Chime Bell can be configured to activate the External Loud Bell contact.
Operation
To program a Chime Bell Flexible button at a DKT,
1. Press the [TRANS/PGM] button.
2. Press the desired Flexible button.
3. Press the [TRANS/PGM] button
4. Dial ‘*’ 9.
5. Press the [HOLD/SAVE] button.
To activate the Chime Bell,
1. Press Chime Bell button at a station as to activate a Chime Bell.
Consideration
 The ring stops when Chime Bell Timer expires.
 A muted Chime Bell is used if the receiving station is busy.  Chime Bell is available only to DKTs.
Reference
A. Station User Programming
B. Flexible Buttons
C. External Loud Bell

CLI Message Wait

CLI Message Wait
Description
When a call is received with Caller or Calling Line ID, the Id is displayed in the DKT LCD as well as the LCD of compatible SLTs. If the call is an ISDN line DID call and disconnects before the called station can answer, the system can activate a CLI Message Wait for the called station. The DKT LCD shows the CLI Message and the [Call Back] button LED flashes. The user may view the CLI Messages, return the call, save the CLI number as a Speed Dial or simply delete the CLI Message.
Operation
To view CLI Messages,
1. Press the [Call Back] button to display the first message. 0314504626
DATE TIME CNT:xx
2. Use the Volume Up/Down buttons to scroll through messages.
To manage CLI Messages,
1. Press the Select softkey to select a CLI Message.
2. To call the number, press the Hold/Save button.
To delete the current CLI Message, press Del Cur softkey.
To store the number as a Speed Dial, press the Save softkey or. To delete all CLI messages press the DND/FOR button.
To delete all CLI Message Waits from the Attendant,
202
1. Press the TRANS/PGM button.
2. Dial ‘0 5 5’.
3. Dial the station range.
4. Press the Hold/Save button.

SIP Phone

Operation
SIP Phone Self Programming Network Configuration
1. IP mode : Static(Fixed) / DHCP
2. Subnet Mask
3. Default gateway IP address
4. IP address
5. DNS IP address
6. Prifiling (for Wireless)
SIP Server Configuration
1. Proxy IP address : MFIM IP address
2. Proxy IP port : 5060
3. Domain : MFIM IP address
4. Registration : ON
5. Registration Timer : 30 ~ 3600 second (more than 10 minute recommended)
6. Local UDP/TCP/TLS port : 5060 or other value
7. Signaling/Transport Mode : UDP (or TCP or TLS)
Line(User) Configuration
1. SIP Account :
- Display Name (Optional) : Station Name (this will be applied to MFIM – Station Name).
- User Name (Mandatory) : Station Number (this should be same as MFIM – Device Login / Station User Login (443) / ‘Desired Number’)
- Authorization Name (Mandatory) : Login ID (this should be same as MFIM – Device Login / Station User Login (443) / ‘ID’)
- Authorization Password (Optional) : Login Password Login ID (this should be same as MFIM – Device Login / Station User Login (443) / ‘Password’)
Call Preferences
1. Call Wait : ON / OFF (When on BUSY, accept other call setup or not)
2. Call Forward
3. DTMF Type (Mandatory) : one of INFO type (After registration to system, SIP Data / SIP Phone Attributes(211) / ‘DTMF Type’ – set the same type as SIP Phone) c.f) only support INFO type
8-1
4. CODEC
5. Call Blocking …

Incoming Virtual Extension Ring

Incoming Virtual Extension Ring Tone Order Setup to set the priority (1-4) for the Virtual Extension Ring Tones set in Program 15-08. When Virtual Extension calls ring an extension simultaneously, the tone with the highest order number (e.g., 1) rings. The other keys just flash.
Input Data
Extension NumberUp to 8 digits
Item No. Order Data Description Related Program
011-40 = Tone pattern 1 1 = Tone pattern 2 2 = Tone pattern 3 3 = Tone pattern 4 4 = Incoming extension ring tone
Default
In the case of that two or more virtual exten- sions are set on a function key on the keyset, and the tone pattern by which the sound of each extension differs, the priority of ring sound is set.

Off-premise Message Notification

Off-premise Message Notification parameters
You can set up the parameters for Off-premise Message Notification from any tone dial phone. The parameters are:
• destination type (phone, extension or pager)
• destination number (phone, extension or pager)
•time range for receiving calls at phone numbers or extensions. Pagers are notified any time there is a qualifying message.
•types of message you want to receive (all new messages or just urgent messages)
Note: The restrictions that apply to your phone line also apply to Off-premise Message Notification numbers. For example, if you cannot dial long distance phone numbers from your phone, you cannot have a long distance Off-premise Message Notification destination numb

T1 Trunking (with ANI/DNIS Compatibility)

T1 Trunking (with ANI/DNIS Compatibility)
Description
The T1/PRI Interface gives the system T1 trunking ability. This unit provides up to 24 trunk circuits. In additional to providing digital-quality trunking, the T1/PRI Interface allows you to have maximum trunking ability with fewer unit. This in turn makes more universal slots available for other functions.
You can program each T1/PRI for any combination of the following trunks:
•CO loop start
•CO ground start
•Direct Inward Dialing
T T1/PRI uses the first block of 24 consecutive trunks. For example, if you have a COIU installed for
trunks 1~8, the T1/PRI Interface automatically uses trunks 9~32. If you have COIU installed for trunks 1~8 and 17~24, the T1/PRI uses trunks 25~48. The T1/PRI Interface cannot use trunks 9~16 (even if available) since they are not part of a consecutive block of 24 trunks. Each T1/PRI requires that 24 consecutive ports be available in the system even if not all the ports are used otherwise the unit does not function.
The T1/PRI can be programmed as a 4/8/12/16/20/24 port Fractional T1/PRI. ANI/DNIS Compatibility
The system is compatible with Telco T1 Automatic Number Identification (ANI) and Dialed Number Information Service (DNIS) services. A compliment to Caller ID service, ANI/DNIS Compatibility provides:
•Receive Format
The Receive Format must be set as *ANI*DNIS* in PRG 34-09-01 option 4, which is treated as a Feature Group D format. (Example of ANI Information KP009727517645STKP7100ST.)
•Flexible Routing
Based on the data received, the system can route the incoming ANI/DNIS call to:
-An extension
-An ACD or Voice Mail master extension number (V1.5 or higher)
-A VRS and play a VRS message to the caller
-A Department Group pilot number
-A trunk Ring Group
•Route According to DID Translation Table or Speed Dial Bins
Calls can be routed based on either the number of digits defined in PRG 22-09-01 (digits 1~8) or by digits entered in Speed Dial bins in PRG 13-04-01.
ANI/DNIS Data Displayed as Caller ID Data
•Data Error and Unanswered Call Handling
If a call cannot be completed, send it to a predetermined Ring Group or play supervisory tones to the caller.
Conditions
•At Release 1 Receive Format for ANI/DNIS is Feature Group D (PRG 24-09-01, option 4) only. Other Formats are future enhancement.
•T1 Trunking requires a T1/PRI Interface and a customer-provided CSU/DSU to interface with the Telco. Consult your sales representative and the System Hardware Manual for additional details.
•ANI/DNIS Compatibility requires using system DTMF receivers. When all receivers are busy, the incoming ANI/DNIS call waits for a receiver to become available

Add-On Conference

Add-On Conference
___________________________________________________________________________________
FEATURE DESCRIPTION
Add-On Conference allows a conference call with a total of four parties with various combinations of outside lines and stations. This increases efficiency by allowing multiple parties to enter a conversation.
System Software supports up to 16, 4-party conferences with no more than two outside lines per conference.
ENHANCEMENT(S)
With Release R2000 or higher, a Single Line Telephone or PSII can perform a 1 terminal - 2 outside party conference call.
SYSTEM AVAILABILITY
Terminal Type: All stations
Required Components: None
OPERATING PROCEDURES
To initiate an Add-On Conference using a Multiline Terminal with a call in progress:
1.Press D .
2.Dial a station number or outside party, and inform the answering party of the conference. 3.Press D again. The D LED is on continuously. Talk with both parties.
4.Repeat steps 1~3 to add an additional party to the conference.

IP phone Support

IP phone Support
Description
The ipLDK-60 can support up to 16 IP Phones. Each IP Phone registers with the ipLDK employing the MAC address of the IP Phone. The IP Phone sends a registration request to the IP address of the ipLDK assigned in the IP Phone. The ipLDK will compare the MAC address in the registration and, if a match is found in the IP Phone Table, registration is allowed. Once registered, the IP Phone will function as any other phone in the system, with the exception that an IP channel must be available for the IP Phone to place or receive a call.
Operation
Operation of an IP Phone is the same as the DKT.
Consideration
 An IP channel must be available for an IP Phone to place or receive a call including CO line, station to station, transfer, and conference calls. If no channel is available, the system returns error tone for internal calls and re-routes external calls to the Attendant.  An IP Phone cannot initiate a conference call to stations in a networked system.
 IP Phones employ the MAC address for registration. Phontage IP Softphone employs a
User name and Password for registration to the system.
 If the IP Phone or Phontage is not available to the system (network outage), the system can reroute the call to the user’s Voice Mailbox or the registered mobile phone. The station must be assigned VMIB access and Auto Forward to VMIB or the mobile extension must be registered.
 To transfer a call to a station in a networked system, the IP Phone user must await
ringback tone before disconnecting from the transfer.
 The VOIB must be Appended to the Stations as a Virtual VOIB code 99, see PGM 103, Logical Slot Assignment.
Reference
A. Private Networking
B. Call Transfer
C. Multi-party Conference
D. VMIB Mailbox

SL1100 InMail Quick Reference Sheet

SL1100 InMail Quick Reference Sheet for Multiline Display Telephone
Using Dial Pad

TO SET UP YOUR INMAIL VOICE MAILBOX ❏ Dial the voice mail pilot number ________________ ❏ Enter your mailbox number ___________________ Once You Are In Your Mail Box Perform the Following Steps:
TO RECORD PERSONAL GREETING ❏ Press 4 . . . . . . . . to access the greeting menu ❏ Press 1 . . . . . . . . to select your main greeting ❏ Press 2 or 3. . . . . to select an alternate greeting ❏ Press 7 . . . . . . . . to record a new greeting
Sample Greeting: You have reached the voice mail of __________. Please leave your name and call back number (s) and I will return your call as soon as possible. For immediate assistance press zero. Thank you.
TO RECORD YOUR NAME ❏ Press 76 . . . . . . . to access recording menu ❏ Press 7 . . . . . . . . to record name ❏ Press # . . . . . . . . to exit
TO SET SECURITY

Queue Status Display

Queue Status Display
Description
When all agents in an ACD Group are unavailable, an incoming call will queue and cause the Queue Status Display to occur on the ACD agent’s display. The display helps the agents keep track of the traffic load within their group. In addition, any display Multiline Terminal can have a Queue Status Display Check programmable function key. The Multiline Terminal user can press this key any time while idle, and using the volume  or , scroll through the Queue Status Displays of all the ACD Groups. The Queue Status Displays shows (see the Queue Status Display illustration below):
 The number of calls queued for an available agent in the group.
 The trunk that has been waiting the longest, and how long it has been waiting.

Code

* + Enter Account Code + * Enter an Account Code.Account Codes- ** Pick up a call ringing or waiting at another extension. Directed Call Pickup Voice Re- sponse System (VRS) - *#Pick up a call ringing an exten- sion in your pickup group (ex- cept Ring Group calls). Group Call Pickup24 *0Answer a Message Waiting re- quest. Message Waiting38 733Set the Automatic Transfer for each trunk line. Transfer- 734Cancel the Automatic Transfer for each trunk line. Transfer- 735Set the Destination for Automat- ic Trunk Transfer. Transfer- *1 + Paging Group Number Make a Combined Page.Paging- + 0Cancel Call Forwarding.Call Forwarding- No setting (After + 001~084 + busy) Disconnect a call in progress on a trunk. Forced Trunk Disconnect- *5Log out of or in to an ACD group. Automatic Call Distribution (ACD) *10(V1.5 Added) *6 + Orbit (01~64)Pick up a call parked in a system Park orbit (01 ~ 64). Park *04 + orbit *8Call your mailbox.Voice Mail- #* #* Enter system programming mode. System Programming Pass- word Protection - Hookflash + ## + En- ter Account Code + Hookflash Enter an Account Code at a Sin- gle Line Terminal. Account Codes- #0Use Universal Answer Code to pick up a call ringing over the paging system. Central Office Calls, Answering- Hookflash + #1 + ex- tension + hookflash twice Activate Conference from a Sin- gle Line Terminal. Conference- #2 + binDial a Common Speed Dialing number. Speed Dialing2

NEC SL1100

System
Analog Caller ID Detector (de-
tected by DSP) 96 channels
Classes of Service 15 20–06 Day/Night Mode Numbers 8 12–07 Day/Night Service Patterns 4 12–07
DialTone Detector
DTMF Receiver 96
Toll Restriction Classes 15
Verifiable Account CodeTable 800 35–06 Trunk
Trunk Port Number 84 Trunk Ports (Total) : 76
• Analog Trunks 36
• T1/PRI Trunk Ports 48
• VoIPDB Trunk Ports (VoIPDB & MEMDB is re- quired. Need license to be Max.)
16
DID TranslationTables 20 22–10 DID TranslationTable Entries 800 22–10 DISA :
• Classes of Service
15 20–14
• Users 15
25–09 Ring Groups 25 22–04 Trunk Access Maps 84 14–07 Trunk Group Numbers 25 14–05 Trunk Routes 25 14–06 Extension
Telephone Extension Ports 84
• MultilineTerminals 72
• Single Line Phones/Analog
Devices 60
• VoIPDB Extensions (SIP- MLT/Std)
(VoIPDB & MEMDB is re- quired. Need license to be Max. (SIP-Std))
32
Digital Extension Ports
• Physical Ports 01 ~ 08
Range 1 ~ 89999999* Telephone Extension Number
(*Extension cannot start with 0 or 9)
Virtual Extension Ports 50 11–04
Virtual Extension Number Range 1 ~ 89999999*
(*Extension cannot start with 0 or 9) 11–04
Door Boxes 6 32–02 Door Box Numbers 1 ~ 6 32–02
DSS Consoles Numbers :
• 60 Button DSS Console 12 30–01
Operator Access Number 0 (Default) Operator Extension 15 Speed Dialing
Speed Dialing Groups 32 13–02 Speed Dialing Bins 0 ~ 999 13–02 Speed DialingTable-Common 900 13–01–03 Automated Attendant
VRS Message Numbers 1 ~ 100 25–06 Conference
Conference Circuits 32 : maximum
(16 Parties Per Conference)
Department and Pickup Groups
Department (Extension) Group
Numbers 1 ~ 32 16–01
Call Pickup Group Numbers 1 ~ 32 23–02 Hotline
Internal Hotline 84 External Hotline 84 Paging and Park
Internal Page Group Numbers 0, 01 ~ 32 31–02 External Page Group Numbers 1 ~ 3 31–04 External Speakers 1 ~ 3 31–04 Park Group Numbers 1 ~ 64 24–03 Park Orbits 1 ~ 64 24–03 SMDR
SMDR Ports 1 ~ 2 35–03 VRS/VM InMail
VRS/VM InMail 1
VRS/VM Ports
(Need license and MEMDB) 16
VRS Port
(Need MEMDB) 16
VRS Attendant Messages 3
VRS Recordable Messages 100 40–10–02 VRS Ports 16
RTP Ports 0 ~ 65534 RTCP Ports 0 ~ 65535 DSP Resources 16 Passwords Programming Passwords :
PCPro/WebPro User Name : ***** Level 1 (MF)
Level 2 (IN)
necam PCPro/WebPro User Name : 12345678
Level 3 (SA)
sltech PCPro/WebPro User Name : 0000
Level 4 (SB)
ADMIN1 PCPro/WebPro User Name : 9999
ADMIN2 Programming Password Users 8
Extension numbers can be one to eight digits long. Refer to the Flexible Sys

Email Notification

Email Notification
SL1100
Description
Email Notification automatically sends an email notification when a Subscriber Mailbox receives a new message. The email can optionally include the recorded message as a wav file attachment.To hear the message, the email recipient double-clicks the wav attachment to have the message play in their wav player (such as Windows Media Player).
Email Notification uses SMTP (Simple Mail Transfer Protocol) to deliver messages to the recipient's email account. If the message recipient has a mobile telephone service provider with an SMS (Short Message Service) portal, they can optionally choose to have text messages delivered right to their cell phone. In either case, Email Notification does not provide synchronization - the email account and the voice mailbox operate independently. For example, deleting the voice mail message does not auto- matically delete the email and vice-versa.
If Email Notification tries to deliver an email and it doesn't go through because of a connection problem (i.e., no connection or a dropped connection), it will retry every 15 minutes for 24 hours. If the email still can't go through, Email Notification cancels the delivery. Email deliveries that fail because authenti- cation fails or the encryption mode is incorrect are immediately cancelled.
Collecting the Email Notification Data
In order for the installation site's SL1100 to send email notifications, it must have a valid SMTP email account assigned. To save time during programming, use the following table to help collect the system's email account information. The email account provider can supply this information. See Programming in this feature