Hybrid Mode
Hybrid mode offers you flexibility in accessing outside lines from your telephone. As in Key mode, individual lines can be assigned to system extensions. Additionally, multiple outside lines can be grouped together in pools. The system can have up to four pools, including a main pool and three auxiliary pools. Each pool is identified by a pool access code—880, 881, 882, and 883 respectively.
Pools are represented on system telephones by pool buttons. Unlike line buttons, pool buttons give you access to multiple lines from a single button. Each auxiliary pool is associated with only one pool button. Since the main pool typically contains most of your company’s outside lines, it is associated with two pool buttons. This setup allows you to place a call by using one of the main pool buttons, place that call on hold, and make another call by using the second main pool button. Or you can establish a conference call by using lines in the main pool. The main pool and each auxiliary pool can be assigned to an extension, for a maximum of five pool buttons per extension.
System telephone users can press any of the available pool buttons on their telephones, or they can enter the pool access code at intercom dial tone to make an outside call. (Single-line telephone users must dial 9 or enter the pool access code at intercom dial tone to access a pool since their telephones do not have pool buttons.) After you press a pool button or enter a pool access code, the system selects a free line from the pool for you to make the call. You can access a pool as long as there is at least one available line in the pool.
Hybrid mode allows users who have system telephones with fewer buttons to have access to multiple outside lines and various types of pools. You can make efficient use of outside lines by grouping those of a similar type or function together. For example, you can create an auxiliary pool of WATS or international lines and assign the pools to different groups of users. Additionally, individual lines can be assigned to a manager’s extension so that he or she always has access to an outside line.
Hibrid mode
Controlling system access
Controlling system access
Modular ICS programming provides several ways of protecting your Norstar system from unauthorized access or use. These features are used in combination to provide control both to users and to lines.
Class of Service
Class of Service (COS) refers to the capabilities that Norstar provides to users who access the system from the public or private network. A password defines which set of capabilities the user has access to.
The COS includes:
• filters that restrict dialing on the line
• an access package defines the set of line pools that may be accessed and whether or not the user has access to the paging feature
The COS that is applied to an incoming remote access call is determined by:
• the filters that you apply to the incoming trunk
• the Class of Service password that the caller used to gain access to the Norstar system
In cases where DISA is not automatically applied to incoming calls, the remote caller can change the class of service by dialing the DISA DN and entering a COS password.
Boot ROM
Boot ROM (Flash ROM)
For Boot ROM, the flash ROM of 1 Mbytes(512 Kbytes × 2 EA) is used. Boot ROM has the program for the initial operation of system(system operation program), and performs the downloading the main program from the flash ROM, which is the Smart Media Card into the SDRAM.
SDRAM
128 Mbytes(Extension into 256 Mbytes can be made) are basically to the 256 SDRAM, and is composed of four 32Mbytes elements. SDRAM has the main program resident to operate, and saves the data necessary for processing the system. In addition, SDRAM is designed to operate in No Wait for the maximum performance of the system.
SRAM
2 Mbytes are provided to SRAM, and is composed of two 1Mbytes element. SRAM can perform the memory backup, and saves the various DB information. The various DB information necessary for the system operation are to be saved at SRAM, but they should be always saved also at the smart media. By doing so, the DB information can be safely saved even when the system is critically damaged from the outside.
NAND_Flash ROM
NAND_FROM is composed of 512 Kbytes, and is used as the subsidiary memory device of OS-7400 system. It saves various DB information.
Smart Media
Smart media is the NAND flash memory card that has saved the main program(OS) for operating MP40 at itself. In addition, is is used as the auxiliary memory of OS-7400 System. The currently used smart media is 32 Mbytes, and 8-bit parallel bus connection mode is used for the connection to the system, which can be used without the change of hardware even though the capacity increases(But the change of the software is needed.) Smart media should operate always with itself mounted on the system, and should be saved in the vinyl packed when the card is delivered.
Engine (SAMSUNG ASIC: STL7065C)
The engine of MP40 uses one of Samsung ASIC. If the extension rack connected to MP40 is LCP, the engine provides the function by which the individual compensation for the voice signal connected by the subscriber card is made.
Digital Call Screening and
Digital Call Screening and Messaging System with 12 Minutes of Flash Memory
The AR-1 Automated Receptionist is a digital call screen- ing and messaging system designed to answer calls with an informative greeting then, let callers ring through to talk to someone live, select from other prerecorded messages or hang up.
Programming functions and message recording are ac- cessed locally or remotely using a standard Touch Tone phone. Recordings from tape, CD, PC, etc. can also be locally loaded via the AR-1’s 3.5mm analog audio input. Twelve (12) minutes of total record time and up to 8 dif- ferent messages can be recorded into the unit. The mes- sages consist of one Day greeting, one Night greeting, one Transfer message, four Menu messages and one Goodbye message.
The AR-1 has a call screening option which allows callers with the correct code to bypass the greeting message and ring through. The unit has a programmable Touch Tone Distinctive ring through option allowing callers to enter 0,7,8, or 9 to ring the phone port in 4 different Distinctive/Custom ring patterns. The unit has an optional automatic ring through mode allowing calls
T1
Initial Configuration of the T1 Module 2
To configure and maintain a T1 module, you must use the PARTNER ACS R7.0 PC Administration software. You cannot program a T1 module via System Programming from extensions 10 or 11. For instructions on how to install and use PARTNER ACS R7.0 PC Administration, see the PARTNER® ACS R7.0 PC Administration Getting Started.
To set up a T1 module in a PARTNER system:
1. Start PARTNER ACS R7.0 PC Administration.
a. Perform one of the following steps:
— Click on the Start menu, and select Programs>PARTNER ACS R7.0 PC Administration>PC Administration. (This is the default location. If you chose to save your files to an alternate location during installation, your path will be different.)
— If you created a Start menu short-cut, click on the Start menu, and select PC
Administration.
— If you created a desktop short-cut, double-click on the PC Administration icon on the desktop.
The New Translation Creation dialog box appears.
DAY/NIGHT ANSWERING
DAY/NIGHT ANSWERING
After you set up DILs to InMail, Call Routing Mailbox 1 answers outside calls. This is because:
• All trunks by default are assigned to Answer Table 1.
• Answer Table 1, which runs Monday-Friday from 8:30 AM to 5:00 PM, uses Call Routing Mailbox 1.
• The Default Mailbox, which runs at all other times (evenings and weekends), also uses Call Routing Mailbox 1.
To Set up simple Day/Night Answering:
• In 47-11-03 Default Mailbox Category and in 47-11-03 Default Mailbox Number change the Default Mailbox for Answer Table 1 to 2.
• From the System Administrator Mailbox:
1. Dial SA + I and record a new Instruction Menu message for Call Routing Mailbox 1.
Emergency phone number list
Emergency Phone Number List (#406) 3
Use this feature to create a list of up to 10 telephone numbers that all users can dial regardless of dialing restrictions, provided they have access to an outside line. Typical list entries include fire, police, and emergency services numbers.
You can use Emergency List entries to override numbers that would otherwise be disallowed. For example, if you created Disallowed List entries to prevent calls to area code 201, but you want to allow calls to a specific number in that area code (such as the number of a manager who is on call after hours), put the number in the Emergency List.
W-1000/W-1000-EWP W-2000A/W-2000A-EWP
Answer Your Door or Gate From Any Phone in Your Home or Business W-1000/W-1000-EWP W-2000A/W-2000A-EWP Now you can answer your door or gate from the safety of your telephone! The W-1000 (flush mount) and W-2000A (surface mount) doorboxes are designed to be installed on the unused telephone line input of nearly any phone system. One or two doorboxes can also share an existing residential phone line and provide door strike and CCTV camera control when used in combination with a C-1000B doorbox controller. When the “Call” button is pressed, the doorbox generates a standard ring cadence for an adjustable number of rings. To converse with the visitor, the inside party simply answers the call from the phone of their choice. The W-1000-EWP and W-2000A-EWP share all of the features of the W-1000 and W-2000A in addition to Enhanced Weather Protection (EWP) for outdoor installations where the unit is exposed to precipitation or condensation. EWP products feature foam rubber gaskets and boots, sealed connections, gelfilled butt connectors, as well as urethane or thermal plastic potted circuit boards with internally sealed, field-adjustable trim pots and DIP switches for easy on-site programming. For more information, see DOD# 859.
Door entry Points
Provide 4 Door Entry Points with Keyless Entry (or Optional Card Readers) for up to 250 Apartments or Offices
The C-4000 converts any four touch tone phones into multi-number auto dialers that will store up to 250 tele- phone numbers in non-volatile memory. Use with Viking’s K-1700-3 or K-1900-8 phones to provide vandal resistant handsfree or handset communication from entry points to apartments or offices.
When a call initiated by the C-4000 is answered by an apartment or business tenant, a built-in contact closure may be activated to control an electric gate or door strike.
Up to 250 entry codes may also be programmed provid- ing tenants with keyless entry or optional PROX-1 Card Readers may be added for Proxy card entry.
The C-4000 can be programmed locally or remotely using a standard Touch Tone phone. The C-4000 has built-in user dialing restriction to help prevent unauthorized calls and toll fraud
Caller ID Call Return
Call Waiting/Camp-On S S S S Callback S S S S Caller ID Call Return S S S S Caller ID S S S S Caller ID - Flexible Ringing S S S E Caller ID - Shared Logging S S S S Central Office Calls, Answering S S S E Central Office Calls, Placing S S S S Class of Service S S S S Clock/Calendar Display/Time and Date S S S S Code Restriction/Toll Restriction S S S S Code Restriction Override/Toll Restriction Override S S S S Code Restriction, Dial Block/Toll Restriction, Dial Block S S S S Conference S S S S Conference, Remote S S S S Conference, Voice Call/Privacy Release S S S S Continued Dialing S S S S Cordless DECT Telephone S S S S Data Line Security S S S S Delayed Ringing S S S S Department Calling S S S S Department Step Calling S S S S DHCP Client S S S S Dial Pad Confirmation Tone S S S S Dial Tone Detection S S S S Dialing Number Preview S S S S Digital Call Logging N/A N/A N/A S Digital Trunk Clocking S S S S Direct Inward Dialing (DID) S S E S Direct Inward Line (DIL) S S S S Direct Inward System Access (DISA) S S S S Direct Station Selection (DSS) Console S S S S Directed Call Pickup S S S S Directory Dialing S S S S Distinctive Ringing, Tones and Flash Patterns S S S E Do Not Disturb (DND) S S S E Door Box S S S S Drop Key S S S S Ecology S S S S E911 Compatibility S S S S Flash S S S S Flexible Ring N/A S S S Flexible System Numbering
Programing tools
Programming tools
This section describes how to set up a telephone for system programming.
You will note that two different sheets of programming overlays came with your Programming Record. Use the one that was created for the telephone you plan to use to program your system.
You can use a two-line display telephone, such as a 7316E digital phone for programming. Use the appropriate overlay for the model of telephone you use, to help you understand where the programming navigation buttons are. The table below shows the Digital phone button icons. If you are programming with a Norstar legacy telephone, the icons may differ slightly:
ACD Announcement
ACD offers extensive overflow options for each ACD Group. For example, a caller ringing in when all agents are unavailable can hear an initial announcement (called the 1st Announcement). This announcement can be a general greeting like, "Thank you for calling. All of our agents are currently busy helping other cus- tomers. Please stay on the line and we will help you shortly." If the caller continues to wait, you can have them hear another announcement (called the 2nd Announcement) like, "Your business is important to us. Your call will be automatically answered by the first available agent. Please stay on the line." If all the ACD Group's agents still are unavailable, the call can automatically overflow to another ACD Group or the Voice Mail Automated Attendant. If all agents in the overflow ACD Group are busy, Lookback Routing automati- cally ensures that the waiting call will ring into the first agent in either group that becomes free.
Using Remote Call Forwarding
Using Remote Call Forwarding on a System Telephone 8
To forward calls manually:
1. Press f11.
2. Dial your extension number.
3. Dial the two-digit Personal Speed Dial code (80-99) that contains the destination outside telephone number at which you want the calls to ring.
To remove Remote Call Forwarding manually:
1. Press f11.
2. Dial your extension number twice.
To forward calls using the programmed button:
1. Press the programmed button.
If an originating extension and a Personal Speed Dial code (80-99) were programmed on the button, Remote Call Forwarding is activated (on a button with lights, the green light is on). Skip Steps 2 and 3.
2. If no originating extension was programmed, dial your extension number.
3. If no destination telephone number was programmed, dial the two-digit Personal Speed Dial code (80-99) that contains the destination outside number at which you want the calls to ring.
Remote Call Forwarding is activated (on a button with lights, the green light is on).
To remove Remote Call Forwarding by using the programmed button:
1. Press the programmed button.
If an originating extension and a destination extension were programmed on the button, Remote Call Forwarding is deactivated (on a button with lights, the green light is off). Skip Steps 2 and 3.
2. If no originating extension was programmed, dial your extension number.
3. If no destination extension was programmed, dial your extension number again. Remote Call Forwarding is deactivated (on a button with lights, the green light is off).
Ics down
ICS down
1. If AC power is present and the LED indicator on the ICS
is off, replace the ICS power supply.
2. Disconnect all central office and station lines from the
ICS. Power down the ICS by unplugging it.
Hands-Free Answer on Intercom (HFAI)
Hands-Free Answer on Intercom (HFAI)
When you receive a voice-signaled intercom call, your telephone beeps once to indicate that your speaker has been turned on automatically, and you hear the caller’s voice over your telephone’s speaker. If you leave your microphone on all the time, you can start talking when you hear the caller, without lifting the handset. This feature is called Hands-Free Answer on Intercom.
Any user in the system can make a voice-signaled call to an idle system telephone by pressing i* and then either dialing an extension number or pressing an Auto Dial button
programmed for voice signaling. (You can make a voice-signaled call from either a system telephone or a single-line telephone. However, if you try to make a voice-signaled call to a single- line telephone or an MLC-6 or TransTalk 9000-series telephone, it rings instead.)
You cannot make a voice-signaled call to an extension that has the Cell Phone Connect feature active. (The call will not appear at the extension.)
Consider the following:
■ The HFAI feature can be turned on or off only when your telephone is idle. Muting your voice while you are on a call only turns off the microphone for the duration of the call.
■ If HFAI is on and you are already on a call, you will not receive any voice-signaled calls to your extension—they ring instead.
■ If you make a voice-signaled intercom call to a busy extension, it may result in a Voice Interrupt On Busy call to that extension.
User Administration
Configuring Telephony - Server 2003
User Administration
By default Client computer’s will not be able to access any extensions. By enabling the TAPI Server you are able to permit Domain user’s to access their Telephone extension(s). Extensions available to the TAPI Server are authenticated using Windows 2000 access permissions.
Client computer’s will be allocated Telephone extension’s based on their Domain Logon account. The only exception to this is where by a Client Computer is logged on using a Domain Administrator account, which has permissions to access all Telephone extension(s).
Access permissions are configured using the Telephony snap-in within Windows Computer Manage- ment. This allows the Telephony administrator to assign Telephone Extension(s) to domain
Primary Rate Interface (PRI) Installation
Primary Rate Interface (PRI) Installation
To install a T1/PRI Interface PCB:
1. Attach a grounded wrist strap to your wrist and a grounded metal object (such as CEU ground).
2. To remove the front cover, loosen the two front panel retaining screws. Slide the front cover to the right then pull straight out.
3. Set the run/block switch DOWN.
4. Make sure the SW100 switch on the T1/PRI Interface PCB is set to 1.5M (PRI/T1).
5. Set the SW101 dip switches on the T1/PRI PCB for either T-Bus or S-Bus mode.
6. Set the SW3 dip switches on the T1/PRI PCB for either PRI Mode or T1 Mode.
7. Plug the T1/PRI Interface PCB into any universal slot.
Note that the white PCB Pull Tab should always be positioned closest to the top of the cabinet.
8. Set the RUN/BLOCK switch UP.
With normal operation, the status LED will flash fast. If trouble was found during the self diag- nostics routine, the status LED will flash slowly.
Once connected, the ISDN Layer Link Status LEDs will be on steady when the Layer link is established. If there is no link, the LED will be off.
9. Connect the cable from the NT1 Network Termination cable to the CN3 connector on the T1/PRI
PCB. The CSU connects to the network through an 8-pin RJ45/RJ48 connector. With PRI Networking,
a cross-over cable must be used on the master system’s T1/PRI PCB or CSU to the telco demarca- tion. If the systems are networked side by side and not through telco, then a straight-through cable is used.
10. Connecting a Satellite 931 CSU (P/N 85945):
● Connect the cable from the T1/PRI PCB to the ‘LOCAL EQUIPMENT’ connector on the
back panel of the CSU.
● Using the 8-pin RJ48C-RJ48C modular cable that was shipped in the box with the Satellite
931 CSU, connect the cable to the ‘T1 NETWORK’ connector on the back panel of the CSU. ● Connect the opposite end of the NETWORK cable to the telco connection.
11. Replace the cover and tighten the two captive screws on the right side of the cabinet cover.
Speed dial button
BUTTON DIRECT SPEED DIAL ASSIGNMENT
Description
A user may program a telephone number directly to a Flex button without the need to assign the number to a Speed Dial bin. In this case, the telephone number is allocated to the highest numbered Station Speed Dial bin available.
Operation
iPECS Phone
To assign a telephone number to a Flex button;
1. Press the [PGM] button.
2 Press the desired Flex button.
3 Press the soft button below the “TEL NUM” display selection or, for iPECS 24D and 24DH phones, press the [ICM] button.
4 Press the CO/IP line button or dial the CO/IP line access code. 5 Dial the telephone number.
6 Press the [HOLD/SAVE] button.
7 Dial the name to be associated with the number (optional). 8 Press the [HOLD/SAVE] button. To place a call using the Flex button;
1. Lift the handset or press the [SPEAKER] button.
2. Press the assigned Flex button.
cadence (flash rate) of single line telephone
This MMC defines the cadence (flash rate) of single line telephone message waiting lamps on phones connected to an 8MWSLI or a 16MWSLI card. There are two main choices for the MW lamp cadence available, these being continuous and interrupted as described below.
Features
Scrolling Directories Directory Dialing Secondary Incoming Extension Secondary Incoming Extension Seized Trunk Name/Number Display Name Storing Simplified Call Distribution Department Calling Single Line Telephone Access Single Line Telephones, Analog 500/2500 Sets SLT Adapter SLT Adapter SLT Timed Alarm Alarm Softkeys Softkeys Speed Dial – Station Speed Dial – System/Group/Station Speed Dial – System Speed Dial – System/Group/Station Speed Dial Stored Characters Speed Dial – System/Group/Station Station Add-On Console Station Add-On Console Station Camp-On Call Waiting / Camp On Station Hunt Station Hunt Station Message Detail Recording (SMDR) Station Message Detail Recording Station Name Assignment User Programable Station Name Assignment User Programmable Station Outgoing Lockout Code Restriction, Dial Block Station Relocation Station Relocation Station Transfer Transfer Step Call Department Step Calling Store and Repeat Memo Dial Stored Hookflash Speed Dial – System/Group/Station Synchronous Ringing Synchronous Ringing System Data Up/Down Load PC Programming T1 Connection T1 Trunking (with ANI/DNIS Compatibility) Tandem Switching of 4-Wire E&M Tie Lines Multiple Trunk Types Tenant Service Night Service Three-Minute Reminder Warning Tone For Long Conversation Tone Override Tone Override Trunk Queuing Trunk Queuing/Camp On
Background Music Over External Speakers
Background Music Over External
Speakers B-1
___________________________________________________________________________________
FEATURE DESCRIPTION
Background music over external speakers is integrated with the three-zone paging system provided by the ECR-U( ) ETU. The connection does not require an external relay system. When a zone (or all zones) is connected to paging, the paging system BGM is turned off automatically.
AUTO CALL RELEASE
AUTO CALL RELEASE
Description
CO/IP or intercom calls (except Hands-free Answerback), will be released automatically if the user does not complete dialing or, for intercom calls, the called party does not answer after a pre-determined time.
Operation
System
Auto Call Release of Intercom calls:
1. If a station places an intercom call and the called station does not answer in the Intercom Call Release Time, the call is terminated and the calling user receives error tone.
Auto Call Release of CO/IP calls:
1. If a station seizes an idle CO/IP Line and does not dial within the CO/IP Call Automatic Release Time, the call is terminated and the user will receive error tone.
Conditions
1. If the Automatic Call Release Timer is set to “0”, Auto Call Release is disabled.
2. When the handset is used to place a call, the user will receive error tone for 30 seconds followed by 30 seconds of Howler tone and the station is placed in a fault mode. If on-hook dialing is used, the station receives error tone for one (1) second and returns to idle automatically.
Why choose the SL1100
The customer is responsible for the handling of their batteries
Maintenance
• The BBU does not require routine maintenance for normal operation. The life expectancy of the BBU is 3 to 5 years on standby use when used at room temperature.
• Excessive heat decreases battery power and life. Extreme low temperature also decreases battery capacity. Ideal ambient temperature for battery life and capacity is 20°C.
• Battery shelf life is extended in cooler temperatures.
• To order replacement batteries, reference the following part number: 1975044L1 (12 V replacement batteries).
ADTRAN is an environmentally-friendly company. Therefore, we encourage the proper recycling and handling of the batteries. Federal and state laws prohibit the improper disposal of all lead acid batteries. The customer is responsible for the handling of their batteries from the day of purchase through their ultimate disposal. For more information on battery replacement and recycling, reference ADTRAN document
Controlling system access
Controlling system access
Modular ICS programming provides several ways of protecting your Norstar system from unauthorized access or use. These features are used in combination to provide control both to users and to lines.
Class of Service
Class of Service (COS) refers to the capabilities that Norstar provides to users who access the system from the public or private network. A password defines which set of capabilities the user has access to.
The COS includes:
• filters that restrict dialing on the line
• an access package defines the set of line pools that may be accessed and whether or not the user has access to the paging feature
The COS that is applied to an incoming remote access call is determined by:
• the filters that you apply to the incoming trunk
• the Class of Service password that the caller used to gain access to the Norstar system
In cases where DISA is not automatically applied to incoming calls, the remote caller can change the class of service by dialing the DISA DN and entering a COS password.
To program COS passwords, see Passwords on page 412 and the Modular ICS 7.0 System Coordinator Guide.
Enabling TAPI Clients
Enabling TAPI Clients - NT/2000/XP
The conditions for installing the TAPI 2.1 Client on Windows NT/2000/XP are as follows:
The Client PC should be connected to the Network via TCP/IP and all associated services (i.e. DNS/ WINS) should be configured.
The Client PC must logon to the same Windows Domain as the TAPI Server.
To issue the TCMSETUP command you must be logged on as a Local Administrator.
1) Enter the following command in the Run command line. TCMSETUP /C SERVERNAME
Where SERVERNAME is the name of your TAPI Server
SL 1
Private networking using PRI SL-1
You can use PRI SL-1 lines to tandem a number of Norstar units into a private network. This creates a Private Network Tandem Calling (PNTC) configuration. Refer to Private Network Tandem calling on page 129.
You can also use PRI SL-1 lines to link one or more Norstar systems to a Meridian 1 system, or to create a network that includes one or more Business Communications Manager systems. This creates an Advanced Private Network (APN) where the MCDN protocol can be used to provide network control features that allow network calls to be delivered and transferred with optimum efficiency. If you also use a central voice mail system or central Auto Attendant system off the Meridian, MCDN provides system-wide Auto Attendant features and line redirection. Refer to Advanced Private
DTI
Working with fractional PRI Installer password required
When you purchase PRI from your service provider, you can request the number of B-channels that are allocated for you to use. For example, you may want to use only 12 B-channels instead of 23 B-channels. If this is your situation, you should disable all the B-channels that you do not need.
It is recommended that the number of lines that are deprovisioned on a DTI card (configured as PRI) be the same as the number of B-channels that are disabled. For example when B-channels 13-23 are disabled, you should deprovision
ADIX
Three-Cabinet ADIX APS System
Installation
A three-cabinet system consists of an IX-CML common module and two IX-EXPML1 expansion modules. The IX-EXPML1 Expansion Module is used to add the second, third and fifth shelves to the ADIX APS. Use the IX-EXPML2 Expansion Module only when adding the fourth shelf.
The IX-EXPML1 expansion module provides the ADIX APS with six additional universal card slots. The first universal card slot provides 24 circuits on one highway. The second card slot provides 8 circuits on the same highway as the first card slot. The remaining 4 card slots each provide 16 circuits on two highways. An IX-PWSL power supply is required for each IX-EXPML1 installed.
Note 1: It is strongly recommended that the battery backup be connected to each shelf of a multi-shelved ADIX APS System.
Note 2: The setting of the CPUSW switch position 4 of on the IX-CPUP/HW card must be set to ON, when a IX-CPU20/ MEM-L is installed on the IX-CPUP/HW card.
Event
Evt:210-YYYZ S4 Loopback test YYY on Trunk Cartridge Z has started
Evt:211-YYYZ S4 Loopback test YYY on Trunk Cartridge Z has stopped
Evt:220-3546 S4 the Sys admin log has been cleared by the DN (3546 in this case)
Evt:221-3546 S4 the Sys test log has been cleared by the DN (3546 in this case)
Evt:222-3546 S5 the DN (3546 in this case) enters the debugging facility that is password protected
Evt:255 S9 administered mode is not supported by the cartridge plugged into the slot
Evt:260-0302 S8 the ICS takes the access line on port 0302 out of service because no current was detected
Evt:261-0302 S1 the access line on port 0302 is returned to service after current was detected (see Evt:260)
Evt:263-302 S8 the ICS takes the E&M line on port 302 out of service because the far end did not respond to a disconnect signal
Evt:264-302 S1 the E&M line on port 302 is returned to service after the far end finally responded to a disconnect signal (see Evt:263)
Evt:265-302 S7 the E&M line on port 302 did not receive an expected wink signal or delay dial signal from the far end
Evt:267 S9 a data module has been disconnected
Evt:268-07 S8 Dialing filter 07 has lost data due to a fault in the system memory
System capacity
DP5000, DKT3200, 3000 and 2000-series DKTs1 16 72 (40 Base Cabinet) (40/Expan. Cab.) 112 152 (72 Base Cabinet) (80/Expan. Cab.) 552 (72 Base Cabinet) (80/Expan. Cab.) IPT2000 telephones3 24 64 per cabinet 72 per system 160 per System 80 per cabinet 80 Base 80 Expansion 160 System 80 Base 80 Expansion 560 System IADM2020 on IPTs4 48 per system 2 IADM2020 per IPT 53 per cabinet 53 per system 58 per System 58 per cabinet 80 per cabinet 116 per system 80 per cabinet 400 per system DKT2204-CT or DKT2304-CT Cordless Telephone1 16 72 112 152 552 Door locks5 3 4 5 5 10 Door phone control boxes (DDCB) 2 2 3 3 8 Door phones 6 6 9 9 24 DSS consoles (DSS)
Door Strike Control
Single Entry Phone Controller with Call
Forwarding and Door Strike Control
The C-250 allows single line telephones or a telephone system to share a phone line with a single Viking entry phone. Tenants may answer an entry phone call, converse with the visitor and let them in with a touch tone command.
The C-250 also has a built in five number dialer to make an outside call if there is no answer on the inside phone. If the outside call is busy or ring no answer, the C-250 can call up to four more numbers.
The C-250 provides a “Call Waiting” tone when the phone line is in use. Tenants may also call out to the entry phone for monitoring purposes.
C-250
Single Entry Phone Controller with Call
Forwarding and Door Strike Control
The C-250 allows single line telephones or a telephone system to share a phone line with a single Viking entry phone. Tenants may answer an entry phone call, converse with the visitor and let them in with a touch tone command.
The C-250 also has a built in five number dialer to make an outside call if there is no answer on the inside phone. If the outside call is busy or ring no answer, the C-250 can call up to four more numbers.
The C-250 provides a “Call Waiting” tone when the phone line is in use. Tenants may also call out to the entry phone for monitoring purposes.
LCR Day of Week and Time Zone Setup
LCR Day of Week and Time Zone Setup
Program 528 – LCR Days of the Week Assignments
Use this program to assign each day of the week as a Weekday, Weekend or Holiday.
Program 529 – LCR Route Time Zone Assignments
Use this program to define Route Plan day types and time zones.
Program 527 – LCR Holiday Assignments
Use this program to assign which days of the year should follow LCR Holiday routing assignments.
LCR COS and Station Setup
Program 103 – Class of Service
Use this program to enable or disable LCR in COS feature sets.
Program 200 / 260– Station Data
Use this program to assign stations to COS feature sets and LCR station groups.
Lost Call
Lost Call Print-out
Description
ipLDK can provide information for calls that are terminated by the caller before answered or while on hold. The system will output records for these ‘Lost calls’ in real-time and will maintain a lost call summary count for on-demand reporting. Records indicate the CO line, called station, duration of ring, time and date as well as the type of call. The format of the individual call record is illustrated below with an explanation of the record.
Random Access Memory (RAM)
00 Part 1: Software Check/Remote Maintenance Security Code Assignments X 00 Part 2: RCTU: Random Access Memory (RAM) Test X 01 Station Logical Port Display and/or Change X 02 Station Physical Port Display and/or Change X 03 Flexible PCB Cabinet and Slot Assignments X X *03 Cabinet Type Identification X 04 Station Logical Port Primary Directory Number Assignment X *04 [PhDN] and Distributed Hunt [DN] for Internal Tie Line Calls X 05 Flexible Access Code Numbering X *05 Call Park Pickup Abbreviated Dialing X 09 Built-in Auto Attendant Prompt/Station Assignments X X *09 [PDN], [PhDN], DH, ACD or Modem DID External Assignments X X 10-1~3 System Assignments, Basic Timing X X 10-4 ACD Parameters and ISDN PRI and BRI T-wait Timers X X *10-11 E911 Standard Telephone Ports Assignment X *10-12 E911 Standard Telephone Ports Assignment X *10-91 E911 Interdigital TImer X *10-92 E911 Pause Before Send TImer X 11 ACD Timing Assignments X *11-1~9 CAMA Trunk Assignments X 12 System Assignments X *12 ANI Station Information X 13 Defining the Message Center X *13 Station Group Information X 14-0 Loop/Ground Start CO Line Direct Ring to ACD Group Assignments X 14-1 ACD Agent Identification Code Assignments
Feature reference
Quick Reference for Other Features
Do Not Disturb: DND + 1 to block your outside calls OR 2 to block Paging, Intercom calls, Call Forwards and transferred outside calls OR 3 to block all calls OR 4 to block Call Forwards OR 0 to cancel.
Memo Dial: While on a call, store a number for easy recalling: Memo Dial function key + Number to store + Memo Dial key to save. To dial number: Memo Dial key + Line key.
Meet Me Conference: To set up a telephone meeting: While on a call, CONF + Page party and announce zone + CONF twice when co-worker answers. To join: CALL1 + 864 + Announced zone.
Name Storing: CALL1 + 800 + Extension + Name (See Abbr. Dialing) + HOLD.
Park and Page: To have your phone greet your callers and Page you: CALL1 + 6 47 + Record Personal Greeting + # + 7 + Record Page + # + Dial Page zone (e.g., 801 + 1 for zone 1) + 2 (All) or 3 (CO) + CALL1 to hang up. To cancel: CALL1 + 6 47 + 3. To pick up: CALL1 + 6 6 + Announced extension.
(Your Communications Manager can tell you if you can use this feature.)
Personal Greeting: To have your phone greet callers and forward your calls: CALL1 + 6 47 + Record Personal Greeting + # + 2 (Busy/No Answer), 4 (Immediate) or 6 (No Answer) + Extension to receive calls + 2 (All) or 3 (CO) + SPK to hang up. To cancel: CALL1 + 6 47 + 3.
Repeat Redial: To automatically redial your outside call if it’s not answered: Place outside call + Repeat Redial function key (or DIAL + LND) + Hang up + Lift handset when call goes through. To cancel: DIAL + LND or press Repeat Redial key.
Secure Set Relocation: From extension # to be swapped, CALL1 + Extension Data Swap service code (Pgm 11-15-12) + 4 digit password + Extension # to be swapped.
Fractional PRI
Working with fractional PRI Installer password required
When you purchase PRI from your service provider, you can request the number of B-channels that are allocated for you to use. For example, you may want to use only 12 B-channels instead of 23 B-channels. If this is your situation, you should disable all the B-channels that you do not need.
It is recommended that the number of lines that are deprovisioned on a DTI card (configured as PRI) be the same as the number of B-channels that are disabled. For example when B-channels 13-23 are disabled, you should deprovision lines 13 to 23.
Alarm: 50-X
Alarm: 50-X
1. Check that there is a device connected to the Station Module, which has a port number beginning with a number from three to eight.
2. If there are no devices connected to the Station Module, connect one and then press CLEAR.
3. If there are any devices connected to the Station Module, check all the wiring associated with the devices.
4. Refer to Data Module down on page 620.
Alarm: 51-X
1. Check the wiring from the ICS to the TM.
2. Refer to Problems with trunk cartridges service on page 611.
Alarm: 52-X-Y
1. Follow the procedure in Problems with trunk cartridges service on page 611.
2. If the problem persists, replace Trunk Cartridge Y on DS-30 port X.
Refer to the previous table for the definition of X and Y
Alarm 10
Alarm: 10
1. Check to see if there is a device connected to the ICS (that has a port number beginning with the number 1).
2. If there are no devices connected to the ICS, connect one and then press CLEAR.
3. If there are any devices connected to the ICS, check all the wiring associated with the devices.
4. Refer to Problems with BRI service on page 615.
Alarm: 37
1. Check that the BRI Card is properly installed.
2. Remove and re-install the BRI Card.
3. If the alarm persists, replace the BRI Card with another BRI Card of the same type.
Alarm: 40 to Alarm: 47
1. Check the System Network evt log for events in the range 315-336 to verify the frequency of the alarms.
Alarm: 37 ABBC DD
Alarm: 37 ABBC DD
An error has occurred in the download of a protocol to a BRI Card.
A: the maintenance index of the BRI
BB: a code describing the nature of the error
C: the current download state
DD (appears when the error is limited to one protocol): the two- character product identifier of the protocol
Remote
Remote feature code gets no response
Possible problem
A Norstar user has called into another Norstar system and is trying to activate a remote feature but gets no response after dialing the feature code.
Solution
1. Make sure that the remote caller is dialing the feature code correctly. Use the asterisk (*) character, followed by the feature code, to activate a remote feature.
Do not use ≤ for accessing features on a remote Norstar system.
2. Make sure that the remote user is dialing tones, not pulses, once the call is answered.
Digital Feedback Eliminator
Digital Feedback Eliminator/Message Stacker
General Design
The V-9964 is designed to eliminate acoustic feedback and act as a message stacker. When a page is made, the message is digitized and saved. Upon completion of the live page, the message is released for broadcast over the speakers. While a message is being broadcast, additional messages may be recorded with a maximum of 4 messages queued per V-9964. Additionally, up to four V-9964 units may be chained together to allow up to sixteen messages to be simultaneously processed.
Specifications Features
• Automatic Gain Control (AGC)
• Adjustable VOX sensitivity
• Compatible with Valcom Multi-Zone Control Units and Station Adaptors
• Two input channels: Switch selectable primary and priority, or two channels with equal priority; both inputs are switch selectable for Loop Start or VOX operation
• Two audio outputs:
600 Ohms with loop supervision to a page control unit or 8 Ohms line level output to amplified speakers
• Background music input
• Total of three normally open relay contacts for PLAY, RECORD and BUSY mode (one contact each)
• LED status indicators for POWER, RECORD, PLAY and BUSY
• Dip switch option programming
• Message abort feature
Access
• Vacant Loop Start Trunk Port or
C. O. Line Port
• Page Port
• Line Level Audio Feed
• An adaptor is required for C. O. Line or station access (see V-9970 or V-9940)
ISDN
ISDN applications
ISDN terminal equipment delivers a wide range of powerful business applications:
• Video conferencing and video telephony: Video conferencing offers instant visual and audio contact between distant parties using either studio-based or desktop ISDN terminals.
• Desktop conferencing: ISDN allows computer users in distant locations to share and edit any image, data or text file on their own computer screens while they discuss the information.
• File transfer: The ISDN network allows you to transfer files containing data, text, images, data, or audio clips, faster and cheaper than with a conventional modem.
• Telecommuting: Convenient retrieval, processing and storage of files is possible for the employee working at home by using ISDN lines to give high-speed access to information resources at the office.
N0000619 02
In-Room Indication
In-Room Indication
Description
The Supervisor of an In-Room group can indicate their presence to other members of the group. When activated by the Supervisor, the In-Room button LED at each member station illuminates. Up to ten (10) In-room groups can be configured with up to twenty (20) members excluding the Supervisor in each group. A station can be the Supervisor for up to 10 groups; each group requires a separate activation button.
Operation
To program an In-Room flexible button at a DKT,
1. Press the [TRANS/PGM] button.
2. Press the desired Flexible button.
3. Press the [TRANS/PGM] button
4. Dial ‘* 8’ and the In-Room group number (01 ~ 10).
5. Press the [HOLD/SAVE] button.
To activate or deactivate In-Room indication from the Supervisor station
1. Press In-Room Indication button.
2. Press the [HOLD/SAVE] button.
Consideration
If Supervisor station is not Idle, In-Room Indication button does not work.
Pressing the In-Room button at a station other than the Supervisor will return error tone. The Supervisor must press the [HOLD/SAVE] button within 5 seconds after In-Room button to activate/deactivate In-Room Indication.
Test log
System test log
The System test log shows you a list of diagnostic test results, audits, event messages, and alarm codes. By using this feature you can:
• check the items in the log
• check the current alarm (if there is one)
• check when each item in the log occurred
• check the number of consecutive occurrences of an event or an alarm
•erasethelog
The System test log holds a maximum of 20 items. You should check and record these items at regular intervals. Erase the log after dealing with all the items.
DHCP Client
DHCP Client will access an external DHCP server every time the LAN cable is connected to the CPU/ VoIPDB or when the System is powered up. The System can receive the following information from the DHCP server:
IP Address, Subnet Mask, and Default Gateway.
Conditions
• The DHCP Server should be configured to provide the system the same IP address every time. For example in the DHCP server extend the lease time to infinite or setup the server to provide the same IP address based on the systems MAC Address.
Callback
With Callback, a user does not have to repeatedly call a busy extension back, hoping to find it idle.
When an extension user calls a busy co-worker, they can leave a Callback request for a return call. The system services Callback requests as follows:
● Caller at extension A leaves a Callback at extension B.
Caller can place or answer additional calls in the mean time.
● When extension B becomes idle, the system rings extension A. This is the Callback ring.
● Once caller A answers the Callback ring, the system rings (formerly busy) extension B. If caller A doesn’t answer the Callback ring, the system cancels the Callback.
● As soon as caller B answers, the system sets up an Intercom call between A and B.
An extension user can leave a Callback at many extensions simultaneously. The system processes the Callbacks as the extensions become free. In addition, many extensions can leave a Callback at the same extension. The system processes these Callbacks on a first-in/first-out (FIFO) basis.
If an extension user leaves a Callback request and then fails to answer within four rings, the system cancels the Callback.
Account Codes
Optional (Unforced) Account Codes
Optional Account Codes allow a keyset extension user to enter an Account Code while placing a trunk call or any time while on a call. This type of Account Code is optional: the system does not require the user to enter it. If the keyset user is already talking on a trunk call, their conversation continues uninterrupted while they enter an Account Code.
Single line telephone users can only enter an Account Code while placing their trunk call. Forced Account Codes
Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call. If the user doesn’t enter the code, the system prevents the call. The system can require Forced Account Codes for all trunk calls, or just for toll calls (as determined by Toll Restriction programming). Note that Forced Account Codes do not pertain to incoming calls.
Verified Account Codes
With Verified Account Codes, the system compares the Account Code the user dials with a list of codes programmed into the Verified Account Code Table. If the Account Code is in the table, the call goes through (provided it is not prevented by an extension’s Toll Restriction programming). If the code is not in the table, the system prevents the call. Verified Account Codes, if enabled, apply only to Forced Account Codes.
Using Account Codes and Speed Dial
To simplify Account Code operation, Personal and System Speed Dial bins can contain Account Codes. Keep the following in mind when using Speed Dial and Account Codes:
● The Account Code can be either the first or last entry in the bin, and must be preceded and fol- lowed by the # character. For example, the Account Code 1234 must be entered as #1234#.
● The Program 0201 - # Key to Enter Account Codes (page 629) option must be enabled in sys- tem programming. In addition, the Program 0201 - Enable Account Codes in Speed Dial (page 629) option must also be enabled.
● The Speed Dial bin can contain an Account Code followed by an outside number, or just the Account Code. The Account Code must be preceded and followed by a # entry. If the bin contains just the Account Code, the user must be sure to press the bin key before dialing the outside number.
● If the system has Verified Account Codes enabled, the Account Code entered in the Speed Dial bin must match an entry in the Verified Account
System
System version
System version allows you to note the version number of the System Processor (SP) software, which resides in the Feature Cartridge.
Use the SP version number to determine whether you have the latest software release, and to trace a software fault if one occurs.
For instance:
• SP version number can indicate a Feature Cartridge incompatibility.
• SP and telephone version numbers can indicate a telephone version incompatibility.
• SP and functional terminal version numbers can indicate a functional terminal incompatibility.
Data Solutions
Data Solutions
Examples of ISDN Scenarios
For information about various ISDN scenarios that may help you to decide on the data solution that is best for you, refer to the following web site: http://www.nortelnetworks.com/ support and perform a Search for TIPS. You will need your user name and access code.
If you do not have a user name and access code, the site provides information about how to get access to this site.
Networking
Tie-line networking
Norstar uses enhanced trunking to join other Norstar or customer equipment in a private network. This allows authorized users access to tie lines, central office lines, and Norstar features from outside the Norstar system.
Controlling system access
Controlling system access
Modular ICS programming provides several ways of protecting your Norstar system from unauthorized access or use. These features are used in combination to provide control both to users and to lines.
Class of Service
Class of Service (COS) refers to the capabilities that Norstar provides to users who access the system from the public or private network. A password defines which set of capabilities the user has access to.
The COS includes:
• filters that restrict dialing on the line
• an access package defines the set of line pools that may be accessed and whether or not the user has access to the paging feature
The COS that is applied to an incoming remote access call is determined by:
• the filters that you apply to the incoming trunk
• the Class of Service password that the caller used to gain access to the Norstar system
In cases where DISA is not automatically applied to incoming calls, the remote caller can change the class of service by dialing the DISA DN and entering a COS password.
Remote system access
Remote system access
The remote access feature allows callers elsewhere on the private or the public network to access a Norstar system by dialing directly into the system without going through an attendant. Once in the system, the remote user can use some of the system resources. The remote access must be enabled in programming before callers can use it.
Norstar systems support remote system access on the following trunk types, which may require the remote caller to enter a COS password for direct inward system access (DISA):
• auto-answer loop start trunks
• auto-answer E&M trunks
• DID trunks, by means of the DISA DN
• PRI trunks, by means of the DISA DN
B channels
B channels
B channels are the bearer channel. They are used to carry voice or data information and have speeds of 64 kbps. Since each ISDN line (BRI or PRI) has more than one B-channel, more than one transmission can occur at the same time, using a single ISDN line.
D channels
The standard signaling protocol is transmitted over a dedicated data channel called the D-channel. The D-channel carries call setup and feature activation information to the destination. This channel has speeds of 16 kbps (BRI) and 64 kbps (PRI). Data information consists of control and signal information and packet-switched data such as credit card verification.
uMobility
Used to configure single digit dialing speed dial list. The user can dial a single digit number to access predetermined multiple digit numbers. This setting is available in the iPhone version only. Speed dial can be assigned digits 0 ~ 9. Tap a single number (0 ~9), then input the whole string of digits of the number usually dialed.
One Touch Answer (iPhone/iPad only)
Allows the user to answer an incoming call by simply tapping the iPhone incoming notification popup window when uMobility is running in the background. Default is Off.
Problems and Corrective Actions
Problems and Corrective Actions
PROBLEM: System terminates recording of a name, greeting, message, or an Automated Attendant Main Menu, Submenu or Announcement before the user finishes.
Possible Cause Corrective Action Recording may have reached
the time limit set for it. Be sure the recording does not
Speaker’s voice sounded like
exceed the time limit, then re-record it.
a Touch-Tone digit. Re-record the message.
PROBLEM: Caller hears a busy signal when calling into Voice Mail Service. Possible Cause Corrective Action
All ports are in use or maintenance is being performed on the PARTNER Messaging module.
There are no ports assigned
Try again later. If the condition persists, call the helpline.
to Hunt Group 7. Assign the ports to Hunt Group 7
(programming procedure #505).
PRIME LINE IMMEDIATELY/DELAYED
PRIME LINE IMMEDIATELY/DELAYED
Description
When a user goes to an off-hook state, the system normally provides ICM dial tone. If desired, a station can be assigned to access a pre-assigned system resource (Prime Line). The Prime Line can be any of the Idle Line Settings: Seize a CO/IP Line, Call another station, Activate a Flex button feature. Call to pre-assigned Hunt group. Call to pre-assigned station Speed. Call to pre-assigned system Speed.
Prime Line access can be defined as immediate or delayed. When assigned immediate, upon an off-hook event, the system provides access to the Prime Line. With Delayed Prime Line, the station user receives normal Intercom dial tone for the Prime Line Delay timer and after the delay, the Prime Line is accessed.
DS1000
DS1000 System Load Factor Calculations
The combination of extensions, Digital Door Boxes, 2-OPX Modules, and DSS Consoles you can connect to your system may be limited by the System Load Factor. Use the DS1000 System Load Factor Calculations chart below to verify your system’s configuration.
To check your system configuration:
1. Indicate the quantity for each item installed in the Qty column.
2. For each item, multiply the Qty times the Load Factor and enter the value in Total Load.
3. Add all the values in the Total Load column and enter the value in Item 1.
4. Compare the entry in Item 2 to your entry in Item 1. Item 1 must always be equal to or less than the entry
10 MISCELLANEOUS SERVICES
10 MISCELLANEOUS SERVICES
The system can be programmed to recognize the status of an external contact from a relay (open or closed). When activated, the System will signal programmed Stations with a single tone repeated at 1-minute intervals or a continuous tone. This capability is commonly employed to provide remote alarm signals or as a Doorbell signal. When used as an alarm, the assigned stations receive the programmed signal. To stop the signal, the alarm should be deactivated (reset) from a station assigned to receive the alarm signal. Also, the condition causing the alarm should be cleared.
When used as a Doorbell, a single tone is used. Each time the Doorbell contact activates, the assigned stations receive the Doorbell signal. The system can be configured to allow the receiving station to activate a contact to open the door.
Operation
When the Alarm activates, the system sends the alarm signal to assigned stations.
To terminate the alarm signal from an idle station assigned to receive the alarm,
1. Dial ‘5 6 5’.
2. The alarm signal will be terminated at all assigned stations.
Consideration
The external alarm contacts should be dry (no voltage/current source connected) and
connected as described in the Installation manual.
An SLT cannot be assigned to receive alarm signals. Alarm Reset can be programmed on a Flexible button.
9600
IP Terminals 9600 Series
The 9600 Series is the next generation of IP terminals delivering a new and unique communications experience to drive increased productivity. Each terminal in the range is designed according to a profile where each profile highlights the typical environment and user for each terminal. Terminals can be customised with a range of standard coloured or custom faceplates (custom faceplates commissioned in consultation with Avaya).
9620L and 9620C
9630G
9640 and 9640G
For users such as office workers and sales staff who typically rely on several forms of communication, such as voice and email.
Note: 9620L excludes certain hardware features such as the USB port and interface for bluetooth and gigabit adapters.
Recommended: Ideal for office-based workers.
For users who rely on voice as the main form of communication and who make use of many advanced telephone applications.
Recommended: Ideal for receptionists, secretaries and supervisors.
24 button module available
For users who rely on voice as the main form of communication and who make use of many advanced telephone applications.
Recommended: Ideal for managers and professionals.
24 button module available
9650 and 9650C Provides advanced features and capabilities for users that are in constant communication, such as receptionists and secretaries who answer inbound calls, transfer calls to different departments or colleagues and monitor several line appearances during a typical day.
Recommended: Ideal for receptionists, secretaries and managers.
24 button module available
•
Calling a Co-Worker
Calling a Co-Worker
You can dial a co-worker on the Intercom (page 74), or use Paging (page 110) if you don't know where they are.
When you must get through right away, interrupt a call using Barge In (page 15).
Certain Intercom calls may ring your terminal on function keys as Multiple Directory Numbers (page 87).
Visitors at your entrance door can call you on the Intercom using a Door Box (page 57).
Outside Calls
You can Answer Outside Calls that ring your terminal or flash your line keys (page 103). Caller ID allows you to identify the caller before or after you pick up the handset (page 25). Night Service (page 92) may change the way these same calls ring your terminal. Set your Line Preference (page 78) to answer ring- ing outside calls or Intercom calls first.
To Place Outside Calls (page 105), use your line keys or dial codes. You may have to enter Account Codes (page 11) before your call goes through. Use Dial Number Preview (page 48) to check your digits before you dial. Once your call goes through, the Call Timer (page 22) shows you how long you're on the call. You may be able to use Flash (page 62) to place another call without losing your line.
Defaulting the system
DEFAULTING THE SYSTEM
You can no longer default the system by turning the MP40 battery backup switch OFF then ON again. Turning the battery backup switch OF then ON again will simply clear the SRAM which contains the data mentioned above. You can default the OS7400 in the following ways:
1) MMC 811 MEMORY CLEAR (however mmc 830 IP address information will be retained).
2) Leave the MP40 battery backup switch in the OFF position and boot the system. This is a FULL default. You will have to power down and turn the battery back up switch back ON and reboot.
3) When the Country Selection is changed by MMC 812 or the MP40 DIP SWITCHES
STATION PAIRS
Executive/Secretary
Description STATION PAIRS
Stations in the system can be assigned as an Executive/Secretary pair. By activating DND, the Executive also activates Unconditional Call Forward to the Secretary, which will forward Executive calls to the Secretary. In addition, Intercom and/or CO calls to the Executive can be assigned to forward to the Secretary regardless of the Executive’s station status by assigning ICM Call to Secretary and CO Call to Secretary options. Also in the above case,, if the Secretary is in DND, Executive calls sent to the Secretary route back to the Executive if the “Call Exec If Sec in DND” option is enabled.
Each Executive can be assigned a “Grade” (01, highest ~12, lowest). Executives with the same or higher grade can call lower grade Executives overriding the ICM Call to Secretary assignment.
Operation
To activate Executive/Secretary Forward from the Executive's DKT,
1. Press the [DND/FOR] button
SLT BROKER CALL
SLT BROKER CALL
Description
Broker Call allows an SLT user to engage in two (2) calls, alternating between the two parties, so that the conversation with each party is private.
There are two types of Broker Call, Transfer and Camped On. Transfer Broker Call: 2nd Call is originated by SLT user. Camped On Broker Call: 2nd Call is delivered to the SLT through a Camp-On.
Operation SLT
To activate a Transfer Broker Call
1. Make or receive an intercom or external call.
2. Momentarily press the hook-switch, intercom dial tone received and active call is placed in Exclusive hold state.
3. Place second call.
4. To alternate between calls momentarily press the hook-switch.
To activate a Camp-On Broker Call
1. Make or receive an intercom or external call.
2. Receive a Call Waiting/Camp-On tone.
3. Momentarily press the hook-Switch, intercom dial tone received and the active call is placed on Exclusive Hold.
4. Dial the Camp-On Answer feature code ‘600’, camped on call is connected
To alternate between the calls
1. Momentarily press the hook-switch.
2. Dial the Camp-On Answer feature code ‘600’.
Navigation and Buttons
Navigation and Buttons
While in the Program mode, the [Volume Up/Down] can be used for navigation through the PGM sections. Other buttons on the DKT also provide special functions during Admin Programming. The BACK softkey or [CONF] button, if assigned, move back one-step in the process. The DELETE softkey or the [SPEED] button deletes the current entry. The SAVE softkey or the [Hold/Save] button store an entry to the system database. A value must be saved with the SAVE softkey or [Hold/Save] button prior to moving to another parameter.
2.2.3 Entering and Saving Data
In most cases, after selecting a PGM, a specific parameter is selected using a Flexible button and a value entered with the dial pad. When a value is saved, the system will verify the value is in range and does not conflict with other parameter settings. If the data value is valid,
Hibrid
Hybrid Mode 1
Hybrid mode offers you flexibility in accessing outside lines from your telephone. As in Key mode, individual lines can be assigned to system extensions. Additionally, multiple outside lines can be grouped together in pools. The system can have up to four pools, including a main pool and three auxiliary pools. Each pool is identified by a pool access code—880, 881, 882, and 883 respectively.
Pools are represented on system telephones by pool buttons. Unlike line buttons, pool buttons give you access to multiple lines from a single button. Each auxiliary pool is associated with only one pool button. Since the main pool typically contains most of your company’s outside lines, it is associated with two pool buttons. This setup allows you to place a call by using one of the main pool buttons, place that call on hold, and make another call by using the second main pool button. Or you can establish a conference call by using lines in the main pool. The main pool and each auxiliary pool can be assigned to an extension, for a maximum of five pool buttons per extension.
System telephone users can press any of the available pool buttons on their telephones, or they can enter the pool access code at intercom dial tone to make an outside call. (Single-line telephone users must dial 9 or enter the pool access code at intercom dial tone to access a pool since their telephones do not have pool buttons.) After you press a pool button or enter a pool access code, the system selects a free line from the pool for you to make the call. You can access a pool as long as there is at least one available line in the pool.
Hybrid mode allows users who have system telephones with fewer buttons to have access to multiple outside lines and various types of pools. You can make efficient use of outside lines by grouping those of a similar type or function together. For example, you can create an auxiliary pool of WATS or international lines and assign the pools to different groups of users. Additionally, individual lines can be assigned to a manager’s extension so that he or she always has access to an outside line.
BOARD INSTALLATION
Installation of the Boards
4 BOARD INSTALLATION
Prior to installing the Boards, the following should be considered:
CAUTION
Power must be turned OFF.
To protect the System from static electricity, do not touch the boards. To discharge static, touch a
grounded object, and wear a grounding strap.
Insert boards carefully to avoid bending connector pins (male pins on MBU/EMBU) and board damage from power shortage caused by misaligning connectors.
To install the Board, perform the following Steps:
1. Before inserting the Board, remove the cover plate of slot as shown in #1 of Figure 4.1.
2. Holding the board as shown in #2 of the diagram, carefully insert the Board in the direction of the arrow and assure that the Board securely engages with the connector on the MBU (#3).
MBU
Main Board Unit (MBU)
The Main Board Unit (MBU) controls communication between the peripheral interfaces, supervises all resources in the system, controls the gain adjustment of the PCM signal, generates the System tones, and manages System call processing. The MBU2 is the same as the MBU except it is intended for use in North America only. The MBU supports 3 CO Lines, 1 DKT and 7 hybrid ports.
Digital Trunk Interface
Digital Trunk Interface
Network interface
Characteristic Spec/Value
Physical RJ48C 8-pin modular jack Line rate 1.544 +/- 32 Mbps Framing Superframe/extended superframe* Line code AMI/B8ZS* Impedance 100 ¾
Configuring a New Allworx Server
Configuring a New Allworx Server
To configure a new Allworx server, log into the Allworx server’s Web Admin page. After the Home page displays, click the Install Checklist link (on the left side) to bring up a new window that lists the steps necessary to set up a new system. Each step has a description followed by a link to the Web Admin page to execute the step. These steps are ordered to aid in a successful configuration. Most of the administrative pages for each step contain all the descriptions and help necessary to carry out the step. Use this guide to supplement the information on the web pages, when necessary.
3.1 Setting the Time
Users can set the time on the server using NTP to set the time automatically or users can adjust the time and date manually. NTP is the preferred setting, if the server has internet access.
To set the time:
1. Navigate to Maintenance > Time.
2. Click the modify link in the Action column. The Time page displays.
3. Click the radio button to:
a. Use NTP to set time automatically. In the NTP server field, specify an SNTP server IP address or a domain name. In the Poll Period, specify the number of minutes between polls. OR
b. Set time manually - specify the time in hours, minutes, seconds, and date in the respective fields. .
4. Go to the Time Zone section and select the appropriate time zone from the drop-down list.
0.
a. Check the Automatically adjust clock for Daylight Saving Time box underneath the selected time zone to enable the system to update the time automatically.
b. Click the Get Time button to update the clock to the current time when using an SNTP server to specify the time. Click the Set Time button to save changes. . .
ACNR
AUTO CALLED NUMBER REDIAL (ACNR)
Description
This feature allows a station user to request and have the system retry a busy or no answer external call until the call is connected or the feature is cancelled.
This feature is working on SLT also.
Operation
iPECS Phone
To activate ACNR while receiving busy, no answer
1. Press the [REDIAL] button.
2. Hang-up handset, or press [SPEAKER]. To cancel ACNR while idle
1. Press flashing [REDIAL] button. To cancel ACNR during an ACNR attempt
1. Lift the handset or press the [MUTE] or flashing [REDIAL] button.
SLT Phone
To activate ACNR while receiving busy, no answer
System
1. In SLT, outgoing call is established.
2. Outside destination is no answer or busy.
3. Press and release the hook-switch, the intercom dial tone should be heard.
4. SLT user press ACNR code.
5. While on waiting state, SLT user hears MOH.
1. The system initiates the ACNR process, starting the ACNR Pause Timer.
2. At expiration of the timer, the system activates the station’s speakerphone with the microphone in the mute mode.
3. The system attempts the previous call.
4. When the called party answers, the user may answer by lifting the handset or pressing the [MUTE] button to communicate with called party.
Connecting telephone
Connecting and Testing Telephones 2
Follow these steps to connect and test a telephone:
1. To connect a telephone, plug the modular telephone mounting cord into a modular wall jack or directly into a module extension jack
Trunks
Trunks are external lines that provide the physical connection between a Norstar system and other systems in a private or public network. Trunks are numbered 001 to 156 in a fully expanded system. Norstar Modular ICS supports six different types of trunks:
• PRI trunks are used for incoming and outgoing calls over an ISDN network. PRI SL-1 lines can provide MCDN network functionality in a private network between other Norstar systems, Meridian 1 systems, or Business Communications Systems, if the appropriate software code has been installed.
• T1 trunks are digital trunks that can be configured to act as loop start, ground start, EM, DID, or leased lines, depending on your requirements.
— DID trunks route incoming calls from the public network directly to telephones within Norstar, without an attendant.
— Loop start trunks handle incoming and outgoing calls
between Norstar and the public network.
— EM trunks handle incoming and outgoing traffic between the Norstar system and the private network.
• BRI trunks handle incoming and outgoing calls between Norstar and an ISDN network.
• Target lines are virtual communication paths between trunks and telephones on the Norstar system.
Hybrid mode
Key Mode 1
When the system operates in Key mode, individual outside lines are assigned to users’ extensions for making and receiving calls. At extensions with system telephones, each individual line (Line 1, Line 2, Line 3, etc.) assigned to the extension is represented by its own line button. You can press any of the available line buttons on a system telephone to make outside calls. (Single-line telephone users must dial 9 at intercom dial tone to make an outside call since their telephones do not have line buttons.)
With Key mode, you can easily join calls, since each line button can be labeled with a unique line number. For example, if you want to join a call on Line 2, you simply press the line button labeled “Line 2.” Key mode also lets you monitor call activity by using the lights next to the line button— anyone with a line assigned to his or her extension can tell when an incoming call is ringing on that line, when a call on that line is on hold, and when that line is in use.
At installation, the system assigns outside lines to the buttons on all system telephones from left to right, starting with the bottom row of buttons. On an extension basis, you can change which lines are assigned and which buttons are used to select the lines, if desired. All extensions in a system configured for Key mode are referred to as key extensions.
Hybrid Mode 1
Hybrid mode offers you flexibility in accessing outside lines from your telephone. As in Key mode, individual lines can be assigned to system extensions. Additionally, multiple outside lines can be grouped together in pools. The system can have up to four pools, including a main pool and three auxiliary pools. Each pool is identified by a pool access code—880, 881, 882, and 883 respectively.
Pools are represented on system telephones by pool buttons. Unlike line buttons, pool buttons give you access to multiple lines from a single button. Each auxiliary pool is associated with only one pool button. Since the main pool typically contains most of your company’s outside lines, it is associated with two pool buttons. This setup allows you to place a call by using one of the main pool buttons, place that call on hold, and make another call by using the second main pool button. Or you can establish a conference call by using lines in the main pool. The main pool and each auxiliary pool can be assigned to an extension, for a maximum of five pool buttons per extension.
System telephone users can press any of the available pool buttons on their telephones, or they can enter the pool access code at intercom dial tone to make an outside call. (Single-line telephone users must dial 9 or enter the pool access code at intercom dial tone to access a pool since their telephones do not have pool buttons.) After you press a pool button or enter a pool access code, the system selects a free line from the pool for you to make the call. You can access a pool as long as there is at least one available line in the pool.
Hybrid mode allows users who have system telephones with fewer buttons to have access to multiple outside lines and various types of pools. You can make efficient use of outside lines by grouping those of a similar type or function together. For example, you can create an auxiliary pool of WATS or international lines and assign the pools to different groups of users. Additionally, individual lines can be assigned to a manager’s extension so that he or she always has access to an outside line.
Call time restriction
CO/IP CALL TIME RESTRICTION
Description
The system can be programmed to limit the length of outgoing calls by specified stations. When a specified station places an outgoing call, the system initiates the Call Restrict timer and, 15 seconds prior to expiration, a warning tone is delivered. At expiration, the system terminates the call returning the external CO/IP line to idle.
In PGM 142 – 21 : CO CUT OFF TIMER is added.
By using this timer, CO Base call time restriction is possible.
Operation
System
Operation of this feature is automatic when assigned
Conditions
1. Once activated, the Call Warning Tone timer continues timing while the call is connected to the system even if the call is transferred or picked up at another station.
2. There are two kinds of CUT OFF timer. One is Station base, the other is CO base(It is newly added). If two timers are assigned simultaneously, call can be followed by shorter timer.
ONE TIME DND
ONE TIME DND
Description
A station, which is ringing or receiving Off-hook muted ring, can press the [DND] button, to reject the call and terminate ringing. The station is placed in DND, ringing terminates and the call receives treatment based on the following precedence:
1. Previous or active Call Forward busy.
2. Preset Call Forward busy.
3. Station Call Coverage.
4. Direct Transfer to Voice Mailbox.
5. Return busy signal and disconnect.
When the station returns to the idle status, DND is cancelled and the [DND] LED is extinguished.
Operation iPECS Phone To activate One Time DND while ringing
1. Press the [DND] button, the [DND] LED lights, station goes to DND state.
System Deactivation
1. When the station returns to idle, DND is disabled and the [DND] LED extinguishes.
Conditions
1. CO/IP recalls will override One Time DND.
2. The Attendant can override stations in One Time DND by using Camp-On or intrusion. The Attendant does not have One Time DND service.
3. One Time DND cancels existing Callback queues.
Call waiting
Call Waiting/Camp-On
With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the waiting call. The call goes through when the busy extension becomes free. Call Waiting helps busy extension users know when they have additional waiting calls. It also lets callers wait in queue for a busy extension without being forgotten.
Conditions
• If an extension user Camps-On and then hangs up, the system converts the Camp-On to a callback.
• Off-Hook Signaling gives an extension the ability to block a caller from dialing 750 to Camp-On and/or DID callers from automatically camping on.
• Function keys simplify Call Waiting/Camp-On operation.
• An extension user may be able to Transfer a call to a busy extension.
• Trunk Queuing lets an extension user camp-on to a trunk.
• Call Queuing must also be disabled to disable Call Waiting.
DIRECT INWARD SYSTEM ACCESS
DIRECT INWARD SYSTEM ACCESS (DISA)
Description
Each CO/IP path may be assigned for DISA service, which allows an incoming caller to gain access to the system resources and/or features. The iPECS will answer the outside call and provide the user intercom dial tone or route the call based on the VMIM/VSF Auto Attendant announcement settings where Caller Controlled Routing may be defined. The DISA caller may then access the desired resource using dial codes.
If an Authorization Code is required for DISA access, when the system answers an incoming DISA call, DND Warning tone is provided to indicate an Authorization Code must be entered.
Operation
System
Incoming call subject to DISA service
1. Recognize incoming call.
2. Answer call and connect caller to Intercom dial tone or AA announcement.
3. Process call based on received digits/programming.
DISA Caller
To access the system’s resources from an external party
1. Place call to DISA facility of the system.
2. At receipt of Intercom dial tone/AA announcement, dial as desired. If DND Warning tone is received, enter an Authorization Code, to receive Intercom dial tone.
Conditions
1. Each CO/IP path is separately assigned for DISA operation during Day, Night and/or Timed system operation mode. DISA operation is active only when the system is in the assigned operating mode(s).
2. DISA callers can be routed to a VMIM/VSF Auto Attendant announcement in place of Intercom dial tone. The announcement can be associated with a CCR Table or assigned to disconnect after playback (“#”).
3. A DISA caller can be required to enter an Authorization Code to access the system’s external outgoing resources, facilities or features. If required, the caller is permitted to retry entry of a valid Authorization Code based on the DISA Retry count. Continued failure results in disconnect.
4. DISA callers are subject to COS dialing restrictions. If Authorization Codes are required and the code entered matches a Station Authorization Code, the station’s COS will apply. Otherwise, the assigned DISA COS will apply. In both cases, the CO/IP COS for the outgoing path will be active.
5. The system will disconnect an outgoing DISA call if the Unsupervised Conference timer expires or disconnect supervision is received. A disconnect warning tone is provided 15 seconds prior to disconnect.
6. If a DISA caller encounters a system All Lines Busy, busy tone is received for 5 seconds before ICM Dial tone is again presented and the DISA caller may try another call.
Speed dial
FLEX BUTTON DIRECT SPEED DIAL ASSIGNMENT
Description
A user may program a telephone number directly to a Flex button without the need to assign the number to a Speed Dial bin. In this case, the telephone number is allocated to the highest numbered Station Speed Dial bin available.
Operation
iPECS Phone
To assign a telephone number to a Flex button;
1. Press the [PGM] button.
2 Press the desired Flex button.
3 Press the soft button below the “TEL NUM” display selection or, for iPECS 24D and 24DH phones, press the [ICM] button.
4 Press the CO/IP line button or dial the CO/IP line access code. 5 Dial the telephone number.
6 Press the [HOLD/SAVE] button.
7 Dial the name to be associated with the number (optional). 8 Press the [HOLD/SAVE] button. To place a call using the Flex button;
1. Lift the handset or press the [SPEAKER] button.
2. Press the assigned Flex button.
Conditions
1. This feature is available to users of the iPECS 7016D, 7024D 7024LD, 8012D,
8024D or 8040L Phones only.
2. When a Flex button is assigned with a telephone number, the system will allocate the number to the highest available Station Speed Dial bin number. If no bin is available, the user will receive error tone when attempting to assign the telephone number.
3. The telephone number may include any of the special Speed Dial instructions ([MSG/CALLBK], [FLASH], display security, etc.).
INTERCOM TRANSFER
INTERCOM TRANSFER
Users can transfer an active Intercom call to other stations in the iPECS system. Intercom calls can be transferred after announcing the call (screened) or without announcing the call (unscreened).
The Intercom station is placed on Exclusive Hold. The Transfer Recall Timer is initiated and, if this timer expires before the Intercom call is answered, the call will recall the transferring station until answered or abandoned.
Operation
iPECS Phone
To perform an Screened ICM transfer, while on an ICM call
1. Press [TRANS] button.
2. Dial the station to receive call.
3. At answer or Splash tone, announce call.
4. Hang-up, return to idle. Or,
1. Press {DSS/BLF} button for the desired station.
2. At answer or Splash tone, announce call.
3. Hang-up, return to idle.
While on a Intercom call, Unscreened call transfer
SLT
1. Press [TRANS] button.
2. Dial Station to receive call.
3. Hang-up, return to idle. Or,
1. Press {DSS/BLF} button for the desired station.
2. Hang-up, return to idle.
To perform a Screened transfer of an active Intercom call
1. Momentarily depress the Hook-switch.
2. Dial Station to receive call.
3. At answer or Splash tone, announce call.
4. Hang-up, return to idle.
While on an Intercom call, Unscreened call transfer
1. Momentarily depress the Hook-switch.
2. Dial Station to receive call.
3. Hang-up, return to idle.
260
Caller ID Name/Number
Caller ID Name/Number
Description
The Caller ID Name/Number feature lets a station user with a display keyset program a flexible button to view the number and name on the LCD when receiving a Caller ID CO call.
If the feature is enabled, use flexible button [653], the LED is lit solid and the name/number is displayed. During the call, the user can press the flexible button to view the normal call information. The LCD displays the number of the caller on the top line the name on the bottom line.
Operation
To program a Caller ID Name/Number button:
1. Press [SPEED] + [SPEED].
2. Press the desired flexible button. A confirmation tone sounds.
3. Dial 653 (Caller ID Name/Number code).
DEFAULT … No button is assigned on telephones. SINGLE LINE TELEPHONE
The Caller ID Name/Number feature does not apply to SLTs.
Conditions
» When enabled, this display overrides transfer call LCD messages, Call Pickup messages, and Answer messages. If the user wishes to view the Line Number/Call Timer and the standard call information, they can press the flexible button to toggle between the name/number and normal mode.
» A flexible button must be programmed for this feature to operate.
Alarm
Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms:
• Alarm 1 (sounds only once at the preset time)
• Alarm 2 (sounds every day at the preset time)
Conditions
• Single Line Terminals ring and Music on Hold is heard when the Alarm sounds.
• Only a Multiline Terminal user can view what time the Alarm is currently set for.
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