Telephone Systems Installers New York NY NYC Phone systems installations Brooklyn,Queens,Bronx,VoIP

INTERCOM LOCK-OUT

INTERCOM LOCK-OUT
Description
If the user takes no action after going off-hook for the Dial Tone timer or fails to dial an additional digit within the Inter-digit timer, the station will receive error tone for 30 seconds and be placed out- of-service (locked-out). The LED of associated {DSS/BLF} buttons as well as the station’s [ICM] button flutter rapidly to indicate the out-of-service state.
For iPECS Phone users, if the [SPEAKER] is used, the station will receive error tone for 30 second and then automatically return to idle.
Operation System Operation of Intercom Lockout is automatic based on the Dial Tone & Inter-digit timers.
3-4

IP TRUNKING

IP TRUNKING 4.13.1 H.323 v4 Service
Description
When assigned to support H.323 protocol, VoIP channels provide protocol conversion between H.323 v4 and the iPECS protocol or SIP. This permits the VoIP channel to connect to external H.323 networks or terminals and to support H.323v4 supplementary services. In addition, H.323 VoIP channels can register with an external H.323 GateKeeper to support Gatekeeper call routing.
Supplementary services are supported employing H.450.1 ~ H.450.12 standards, which define the following supplementary services: H.450.1 H.450.2 H.450.3 H.450.4 H.450.5 H.450.6 H.450.7 H.450.8 H.450.9 H.450.10 H.450.11 H.450.12

INTERCOM TENANCY GROUP

INTERCOM TENANCY GROUP
Description
Stations in the iPECS are assigned to an Intercom Tenancy Group, group 00 ~ 15. Stations in a group are allowed or denied the ability to place intercom calls to stations in other groups on a group-by-group basis.
Each Intercom Tenancy Group is assigned an Attendant station. All dial ‘0’ calls from a station in the group are routed to the assigned Attendant. In addition, the assigned Attendant can control the Day/Night Ring mode for stations in the group switching from Day to Night mode. Each group is assigned a separate Auto Ring Mode Table to change the Ring and COS mode automatically during the day and night service mode. In addition, DID calls to the system can be routed to a specified Intercom Tenancy group. By defining the group as the destination in the Flexible DID Conversion table calls will follow the Tenancy Group Auto Ring Mode table.
Operation System Operation of Intercom Tenancy Groups is automatic when programmed.
Conditions
1. Intercom calls from a station to a denied access Intercom Tenancy Group will return error tone.
2. Intercom Tenancy does not affect the Station Numbering Plan in the system. All stations in the system must have different station numbers even if they are assigned to different Intercom Tenancy groups.
3. The Attendant of an ICM Tenancy Group can be any station in the system and it is not affected by ICM Tenancy Group access.
4. When the Attendant of an ICM Tenancy Group sets Day/Night/Weekend mode, it will affect only the assigned ICM Tenancy Group.
5. Calls to and from CO/IP Lines are not affect by ICM Tenancy however; calls can not be transferred between groups if access is not allowed between the groups.
6. Intercom Tenancy Group 00 is the default or unassigned group. Stations assigned to group 00 are unaffected by Intercom Tenancy and can place and receive calls with stations of all other groups.

INTERCOM TENANCY GROUP

CO/IP AUTO FAULT DETECTION AND RECOVERY

CO/IP AUTO FAULT DETECTION AND RECOVERY
Description
If a CO line fault is reported from a PRI/VoIP/SIP gateway, the iPECS places the CO Line in an Out-Of-Service state and places it in the Unused CO/IP Group. Upon receiving the CO Line recovery report, the CO Line is automatically restored. The fault is also reported to the iPECS NMS when configured.
Operation System Operation of Fault Detection and Recovery is automatic.
Conditions
1. The “Unused” CO Group contains CO line numbers that are not used or are temporally blocked.
Programming
CO/IP 1. CO Line Group (PGM 141-Btn 1)
Related Features CO/IP Line Groups

To change the ICM Signaling mode;

iPECS Phone
To change the ICM Signaling mode;
1. Place intercom call.
2. Dial ‘#’, ICM Signaling mode will change from Voice announce to Tone ring or Tone ring to
SLT
Voice announce.
To change the ICM Signaling mode;
1. Place intercom call as normal.
2. Dial ‘#’, ICM Signaling mode will change from Voice announce to Tone ring or Tone ring to
Voice announce.
Conditions
1. The ICM Signaling mode cannot be changed when an Intercom call is placed to a Linked Pair
station.
2. If the signaling mode is changed, the call is not subject to Call Forward, No Answer.
3. The signaling mode for a specific Intercom call can only be changed once and cannot be
changed back to the original signaling mode.
4. Changing the signaling mode does not affect privacy at the called station.
Programming
STATION 1. Caller Controlled ICM Signaling (PGM 111-Btn 15)
Related Features
Intercom Signaling Mode Linked Station Pairs
Hardware
3.5 INTERCOM LOCK-OUT

AUTO CALL RELEASE

AUTO CALL RELEASE
Description
CO/IP or intercom calls (except Hands-free Answerback), will be released automatically if the user does not complete dialing or, for intercom calls, the called party does not answer after a pre- determined time.
Operation System Auto Call Release of Intercom calls: If a station places an intercom call and the called station does not answer in the Intercom Call Release Time, the call is terminated and the calling user receives error tone.
Auto Call Release of CO/IP calls:
If a station seizes an idle CO/IP Line and does not dial within the CO/IP Call Automatic Release Time, the call is terminated and the user will receive error tone.
Conditions
1. If the Automatic Call Release Timer is set to ‘0’, Auto Call Release is disabled.
2. When the handset is used to place a call, the user will receive error tone for 30 seconds followed by 30 seconds of Howler tone and the station is placed in a fault mode. If on-hook dialing is used, the station receives error tone for one (1) second and returns to idle automatically.

VOIP OR VOIM8/24

VOIP OR VOIM8/24 REQUIREMENT FOR SIP PHONE
Description
For SIP Phone, system should be equipped VOIP or VOIM8/24 module to serve below features.
1. CO Line for H323, Networking, SIP Trunking
2. DSP for generation of Busy/ Error/ Confirm/ Ring-Back/ Hold/ Page/ Warning/ OHVA/ Intrusion/ Dial tones from system to SIP Phone
3. Relay of Music On Hold from system to SIP Phone
4. Relay of Paging from/to SIP Phone
5. Voice RTP Packet Relay between private LAN and public WAN, local and remote, NAT resolution

SIP EXTENSION REGISTRATION

Feature Description & Operation

SIP EXTENSION
REGISTRATION
Description
iPECS-LIK supports standard protocol equiped SIP Phone including series of LG-Ericsson SIP Phone Extension.
Operation
SIP Phone Self Programming Network Configuration
1. IP mode : Static(Fixed) / DHCP
2. Subnet Mask
3. Default gateway IP address
4. IP address
5. DNS IP address
6. Prifiling (for Wireless)
SIP Server Configuration
1. Proxy IP address : MFIM IP address
2. Proxy IP port : 5060
3. Domain : MFIM IP address
4. Registration : ON
5. Registration Timer : 30 ~ 3600 second (more than 10 minute recommended)
6. Local UDP/TCP/TLS port : 5060 or other value
7. Signaling/Transport Mode : UDP (or TCP or TLS)
Line(User) Configuration
1. SIP Account :
- Display Name (Optional) : Station Name (this will be applied to MFIM – Station Name).
- User Name (Mandatory) : Station Number (this should be same as MFIM – Device Login / Station User Login (443) / ‘Desired Number’)
- Authorization Name (Mandatory) : Login ID (this should be same as MFIM – Device Login / Station User Login (443) / ‘ID’)
- Authorization Password (Optional) : Login Password Login ID (this should be same as MFIM – Device Login / Station User Login (443) / ‘Password’)
Call Preferences
1. Call Wait : ON / OFF (When on BUSY, accept other call setup or not)
2. Call Forward
3. DTMF Type (Mandatory) : one of INFO type (After registration to system, SIP Data / SIP Phone Attributes(211) / ‘DTMF Type’ – set the same type as SIP Phone) c.f) only support INFO type
4. CODEC
5. Call Blocking

IP Terminals

IP Terminals 5600 Series
The 5600 series provides the flexibility and future-proof technology of an IP telephony system. These terminals connect to the local area network (LAN).
5610 Terminal

Part Code: 700381965
• Message waiting indicator
G.711, G.729a/B Voice CODECs
• QoS Options of – UDP port selection,
• diffserv and 802.1p/B (VLAN)
• Protocol (SNMP)
Support for simple network management
• Downloadable firm ware for future
Microsoft Netmeeting compatible
• upgrades
• wall mount stand
Wall mountable with included desk/
• Drop, Hold, Redial, Mute, Volume up and
9 F i x e d fe a ture ke y s: Conference, Tr ans fe r,
down, Speaker, Voicemail
• headset jack
Two way speaker phone and built-in
• English, French, Italian, Spanish and
Multiple language support built-in:
KataKana
• 168 x 80 greyscale display with a 5 line
8 personalised ring patterns
• display
• labels providing 12 logical DSS keys
6 physical DSS keys with 13-character soft
• address. Connects to IP Office via the LAN
DHCP client or statically configured IP
• Switched ports for connection of PC
Integrated full duplex 10/100 Base T Ethernet
• from appropriately programmed DSS keys,
IP Office interactive menus can be evoked
and these menus will utilise the 6 DSS keys and the ‘Exit’ fixed function key Auto-negotiation provided separately for
• each port
• • Phone has priority over PC port at all times
802.3 Flow Control
5621 Terminal Speed Dial, Call Log, Web Browser

Features as the 5610 plus:
• cavity for improved sound quality
Two way speaker phone with acoustic
• 24 Programmable Feature Keys Automatically labelled from the system
• (no paper labels)
• : Speaker, Mute, Hold,
6 fixed feature keys
Headset and volume Up/Down
• Large screen backlit 7 line display
• :
5 Fixed feature keys below the display
Conference, Transfer, Hold, Redial and Drop 4 Embedded applications
• :
SIP Terminals Support
10

• (WAP/WML), Options
• jack for use with the EU24, 24 button
Feature key module (FKM) interface
expansion module
• mount stand
7 position adjustable desk stand/wall
• Infrared (IrDA) port

Hotline

Hotline
Hotline gives a Multiline Terminal user one-button calling and Transfer to another extension (the Hotline partner). Hotline helps co-workers that work closely together. The Hotline partners can call or Transfer calls to each other just by pressing a single key.
The Hotline feature has two applications.
• Hotline (Hotline partner)
• Ringdown Extension, Internal/External (Refer to Ringdown Extension (Hotline), Internal/External on page 1-767.)
In addition, the Hotline key shows the status of the partner’s extension.
When the key is . . . The extension is . . . Note Off Idle On Busy or ringing Fast Flash DND - All calls (option 3) or Intercom calls (op- tion 2) Double Wink On ACD Agent logged onto the group (V1.5 Added) Wink Off ACD Agent logged off (V1.5 Added)
There are 84 hotlines available.
Conditions
• An extension user cannot use Hotline to pick up a call ringing their partner’s extension.
• If a station is an ACD agent, the Hotline key blinks to indicate the ACD agent’s status. (V1.5 or higher)
• Hotline keys can be assigned to the DSS consoles.
• Hotline does not override Do Not Disturb.
• Hotline always follows the Handsfree Answerback/Forced Intercom Ringing mode set at the called extension. The Hotline caller can override the setting, if desired.
• External Hotline automatically dials a telephone number or Speed Dial - System/Group/Station number when the handset is lifted.
• If the partner’s extension is busy, Hotline does not automatically activate Off-Hook Signaling.
• A Hotline is a uniquely programmed function key.

InMail Park and Page

InMail Park and Page
InMail Park and Page can automatically Park a call at an extension and Page the user with a recorded Paging Message announcing the parked call. The called extension user can then go to any telephone and implement Personal Park to pick up the call. With InMail Park and Page, InMail tries to locate the person instead of just sending the call to their mailbox. Additionally, there is no need for an operator or receptionist to manually answer the call, park it, and then try to track down the employee.
The Paging Message is usually recorded in the user’s own voice and typically says something like, “Mike Smart, you have a call.” If the Paging Message is not recorded for the extension, a built-in message announces the called party’s name or extension number (if the name is not recorded).
InMail Park and Page is available for all trunk calls that are redirected to voice mail via forwarding or overflow, including transferred calls, Direct Inward Lines, and Direct Inward Dialing. Park and Page is also available for Automated Attendant Screened (STRF) and Unscreened (UTRF) Transfers. Optionally, an extension can have calls from the Automated Attendant immediately Park and Page without trying their extension first.
When InMail Park and Page intercepts the call, it normally offers the caller three options:
1. Dial 1 to leave a message in the called extension’s mailbox. (The caller hears the mailbox Greeting, if recorded.)
2. Dial 2 to Park and Page.
(The caller returns to these options if the Park is not picked up.)
3. Dial 3 for other options.
(Normally, this routes to the extension’s Next Call Routing Mailbox.)
InMail Park and Page is available at Personal and Group Subscriber Mailboxes, and can be enabled through system programming or via the subscriber’s Mailbox Options Menu. InMail Park and Page is not applicable to Intercom calls.
Automated Attendant Direct to Voice Mail (DVM)
When an extension has Automated Attendant Direct to Voice Mail (DVM) enabled, all calls from the Automated Attendant go directly to the subscriber’s mailbox. The extension does not ring for Automated Attendant calls. The caller hears the mailbox greeting and can leave a message, but unlike Park and Page is not normally offered any other routing options. A subscriber typically turns on DVM when they need to work at their desk undisturbed by outside calls from the Automated Attendant.
DVM can be enabled by the installer from system programming or by the extension user from their Mailbox Options Menu.
Keep in mind that DVM does not block Intercom calls from co-workers or any other outside call not routed through the Automated Attendant. For example, with DVM enabled, Direct Inward Lines and transferred outside calls to an extension work normally.

GROUP LISTENING

GROUP LISTENING
Description
All iPECS Phones have a built in speaker. If allowed, users may employ the speaker to monitor a call while using the handset to converse with the outside party. This enables a group of people in the room to listen to both parties in the conversation.
Operation iPECS Phone While on a call using the handset
1. Press the [SPEAKER] button, speaker activates, the speakerphone microphone will be muted while the handset is off-hook.

IP ADDRESS DIALING

IP ADDRESS DIALING Description
If allowed, users may place calls using an IP path. The system accepts user dialed digits as the IP address for the called party. When dialing an IP call, the asterisk, ‘*’, is used as the “dot” between bytes of the IP address.
Operation iPECS Phone To place an IP Call
1. Lift the handset or press the [SPEAKER] button.
2. Press {IP GRP} button or dial IP Group access code.
3. Dial ‘xxx * xxx * xxx * xxx’, use ‘*’ as the dot in the IP address.
4. Press ‘#’ to complete dialing.
SLT
To place an IP Call
1. Lift the handset.
2. Dial IP Group access code.
3. Dial ‘xxx ‘*’ xxx ‘*’ xxx ‘*’ xxx’, use ‘*’ as the dot in the IP address.
4. Press ‘#’ to complete dialing.

DTMF SIGNAL SENDING

DTMF SIGNAL SENDING
Description
Dual Tone Multi-Frequency (DTMF) signals are used with CO lines assigned for DTMF signaling. The duration of the DTMF signal can be adjusted from 40 to 990 milliseconds.
Operation System Operation of this feature is automatic when programmed.
Conditions
1. The system mutes the user’s voice transmission to reduce interference while sending DTMF

ALTERNATE ATTENDANT

ALTERNATE ATTENDANT
Description
This feature allows an Alternate answer point while the Attendant station is in an unavailable mode. When in the unavailable mode, the next available Attendant in the Attendant group will receive Attendant calls and recalls.
Operation Attendant To assign a flexible button to activate {ALT ATD} button [PGM] + {FLEX} + ‘562’ + [SAVE]
To toggle Attendant Unavailable feature
1. Dial ‘562’, the Alternate Attendant code or press {ALT ATD}.
Conditions
1. Alternate Attendant activates the DND feature at the Attendant station and affects all calls to the Attendant station.
2. A Flex button can be assigned to activate Alternate Attendant. The {ALT ATTENDANT} button LED indicates the status of the Alternate Attendant feature, On: Attendant unavailable.
3. A station, which is receiving calls forwarded from the System Attendant, cannot use the Alternate Attendant feature.
4. All except for one attendant can activate Alternate Attendant. When the last Attendant attempts to activate this feature, error tone is received.
5. An Attendant forwarded to an unavailable Attendant is also considered to be in the unavailable Attendant mode.
6. When there is a queued Attendant call, unavailable Attendant stations [HOLD] button will flash but no audible ring is provided and the station cannot retrieve the call. When an Attendant changes from unavailable to available status, any queued Attendant calls will be available to the Attendant.

SLT MESSAGE WAIT INDICATION

SLT MESSAGE WAIT INDICATION
Description
All SLT devices will receive a “Stutter” dial tone as an audible Message Wait Indication. In addition, industry standard Message Waiting telephones may be connected to the system. Software will cause the lamp to flash when a messaging is waiting.
Operation System The system switches the 90 VDC lamp On and Off for assigned SLTs indicating a Message Wait.
Conditions
1. The system switches a 90 VDC supply On and Off to flash the SLT’s neon lamp.
2. Although the SLT Battery Feed is removed during the 90 VDC On cycle, the system will recognize an SLT Off-hook event.
3. The SLT must incorporate a 90 VDC neon lamp that is connected directly across the tip and ring of the voice network

Code Restriction Override/Toll Restriction

Code Restriction Override/Toll Restriction
Description
Override
Code Restriction Override/Toll Restriction Override lets a user temporarily bypass the Code Restriction for an extension. This helps a user that must place an important call that Code Restriction normally prevents. For example, you could set up Code Restriction to block 100 calls and then provide a Code Restriction Override code to your attendant and executives. When the attendant or executive needs to place a 100 call, they just:
• Press Speaker key, dial a service code, and enter their override code.
• Press Speaker key and dial a trunk access code (e.g., 9 or # 9 002).
• Place the 100 call without restriction.
You can assign a different Code Restriction Override code to each extension. Or, extensions can share the same override code.
Code Restriction Override overrides all Code Restriction programming. Walking Code Restriction allows you to assign a Code Restriction level for each user. When a call is placed using Walking Code Restriction, the restriction for the call is based on the Code Restriction level defined in PRG 21-05-xx and PRG 21-06-xx.
Conditions
• Off-Premise notification and external extensions require access to outside lines.
• In the Class heading in the SMDR report, POTA indicates that the call was placed using Temporary Code Restriction Override.
• Code Restriction Override and Walking Code Restriction temporarily overrides an extension Code Restriction.
• Users will hear, “Your call cannot go through. Please call the operator” when they dial a number that Code Restriction prevents.

SLT BROKER CALL

SLT BROKER CALL
Description
Broker Call allows an SLT user to engage in two (2) calls, alternating between the two parties, so that the conversation with each party is private.
There are two types of Broker Call, Transfer and Camped On. Transfer Broker Call: 2nd Call is originated by SLT user. Camped On Broker Call: 2nd Call is delivered to the SLT through a Camp-On.
Operation SLT
To activate a Transfer Broker Call
1. Make or receive an intercom or external call.
2. Momentarily press the hook-switch, intercom dial tone received and active call is placed in Exclusive hold state.
3. Place second call.
4. To alternate between calls momentarily press the hook-switch.
To activate a Camp-On Broker Call
1. Make or receive an intercom or external call.
2. Receive a Call Waiting/Camp-On tone.
3. Momentarily press the hook-Switch, intercom dial tone received and the active call is placed on Exclusive Hold.
4. Dial the Camp-On Answer feature code ‘600’, camped on call is connected
To alternate between the calls
1. Momentarily press the hook-switch.
2. Dial the Camp-On Answer feature code ‘600’.
Conditions
1. After a hook-switch flash, if the call results in an error, busy, no answer or an abnormal state, the SLT user may momentarily press hook-switch to retrieve the held call.
2. During a Transfer Broker Call, if the SLT user goes on-hook, the Broker Call parties are connected completing a Call Transfer.
3. During a Transfer Broker Call, if the active caller disconnects from the SLT user, the held party, if another station, is connected to the SLT. If the held party is an CO/IP call, the SLT user receives error tone and may go on-hook to receive recall and retrieve the held call
4. During a Camp-On Broker Call, if the SLT user goes on-hook, the active call is disconnected and the held call recalls to the SLT.

IPECS PHONE ANSWERING MACHINE EMULATION

IPECS PHONE ANSWERING MACHINE EMULATION
Description
When a call is sent to a Voice mailbox, the associated station can be assigned to notify the user and allow the user to screen the call. Two methods of notification and call screening are provided, Ring or Speaker mode.
In the Ring mode, the user is notified by flashing of the AME (Answering Machine Emulation) Flex button. The user may press the Flex button to hear the caller as the voice message is stored. In the Speaker mode, when the call is sent to the Voice Mailbox, the caller’s voice is automatically broadcast over the speaker of the user’s iPECS Phone.
The user may terminate the screening leaving the caller in voice mail to record a message, talk with the caller and record the conversation in the mailbox, or answer the call and disconnect the Voice Mail.
The user’s iPECS Phone must be assigned with an AME Flex button for proper operation.
Operation iPECS Phone To assign an {AME} button: Ring Mode
[PGM] + {FLEX} + ‘564’ + ‘0’ + [SAVE] Speaker Mode
[PGM] + {FLEX} + ‘564’ + ‘1’ + [SAVE]

Flexible System Numbering

Flexible System Numbering
Flexible System Numbering lets you reassign the system port-to-extension assignments. This allows an employee to retain their extension number if they move to a different office. In addition, factory technicians can make comprehensive changes to your system number plan. You can have factory technicians:
• Set the number of digits in internal (Intercom) functions. For example, extension numbers can have a maximum of 8 digits.
• Change your system Service Code numbers.
• Assign single digit access to selected Service Codes.
Talk to your sales representative to find out if this program is available to you.
You can also use Flexible System Numbering to change the system Trunk Group Routing code. Although the default code of 9 is suitable for most applications, you can alter the code if needed.
The system provides a completely flexible system numbering plan. Refer to the chart below and the SL1100 Programming Manual for more details.
Flexible System

Programmable Function Keys

Programmable Function Keys
Description
Each Multiline Terminal has Programmable Function Keys. Programmable Function Keys simplify placing calls, answering calls and using certain features. You can customize the function of a Multiline Terminal programmable keys from each Multiline Terminal. Depending on your telephone style, you can have up to 24 Programmable Function keys.
Conditions
•When a key is programmed using service code 752, that key cannot be programmed with a function using the 751 code until the key is undefined (000). For example with a Park Key programmed by dialing 752 + *04 must be undefined by dialing 000 before it can be programmed as a Voice Over key by dialing 751 + 48.
•Using PRG 92-01 to copy a Multiline Terminal Programmable Function Keys, copies all the keys whether or not they exist on the telephone to which the programming is being copied. This may cause confusion when trying to define a key which is already defined but which does not exist on the telephone (displays as DUPLICATE DATA). It is recommended to either clear these non-existent keys or to copy only from an extension which has the same or fewer number of keys than the extension to which the programming is being copied.
•Speed Dialing and One-Touch Calling also offer quick access to calls and features.
•Programming a 60-button console requires separate programming.
•Below shows example of function key and LCD display indication (PRG 15-07-01 Function Key Assignment).
FunctionNu
mber FunctionDisplay
00None[All Blank] 01DSS/One-TouchDSS/ONE TOUCH 02Microphone Key (ON/OFF)MIC KEY 03DND KeyDND KEY 04BGM (ON/OFF)BGM 05HeadsetHEADSET 07Conference KeyCONFERENCE 10Call Forward - ImmediateCALL FORWARD 11Call Forward - BusyTRANSFER-BUSY 12Call Forward - No AnswerTRANSFER-NO ANS 13Call Forward - Busy/No AnswerTRANSFER-BUSY/NO ANS 14Call Forward - Both RingCALL FWD-DUAL RING 15Follow MeFOLLOW ME
If a key is programmed as a DSS/One-Touch key for a station that is set for Call Forward All Calls or Do Not Disturb, the DSS/One-Touch key flashes.
Refer to the SL1100 Programming Manual for a complete list of Function Numbers.
•One-Touch keys programmed for Park Hold Service Code cannot be used to park calls without using Hold or Transfer.
•Pauses can be entered in the dial string of a DSS/One Touch key. The pause is entered as P in the dial string and causes the system to wait three seconds before sending the rest of the digits that follow the P (pause). Multiple pauses can be entered.
•The @ can be entered in the dial string of a DSS/One Touch key. The @ only applies to ISDN and Intercom calls. When using the @, the system waits for the destination to answer (answer supervision), and then sends the rest

Abbreviated Dialing

Abbreviated Dialing/Speed Dial SSSS Account Code Forced/Verified/Unverified SSSS Account Code Entry SSSS Alarm SSSS Alarm Reports SSES Alphanumeric Display SSSS Analog Communications Interface (ACI) SSSS Ancillary Device Connection SSSS Answer Hold/Automatic Hold SSSS Attendant Call Queuing SSSS Automatic Call Distribution (ACD) N/ASSS Automatic Release SSSS Automatic Route Selection (ARS/F-Route) SSSS Background Music SSSS Barge-In SSSS Battery Backup - System Memory SSSS Battery Backup - System Power SSSS Built-in Automated Attendant SSSS Call Arrival (CAR) Keys SSSS Call Duration Timer SSSS Call Forwarding SSSS Call Forwarding with Follow Me SSSS Call Forwarding, Off-Premise SSSS Call Forwarding/Do Not Disturb Override SSSS Call Monitoring SSSS Call Redirect SSS

Off-Duty Mode

Off-Duty Mode
Description
Off-Duty Mode temporarily logs-out an ACD agent's phone. There are two types of Off-Duty Mode:
Manual Off-Duty Mode
An ACD Agent can enable Manual Off-Duty Mode anytime they want to temporarily log out of the ACD Group. They might want to do this if they go to a meeting or get called away from their work area. While logged out, calls to the ACD Group will not ring the agent's phone.
Automatic Off-Duty Mode
When an ACD Group has Automatic Off-Duty Mode, the system will automatically put an agent's telephone in Off-Duty Mode if it is not answered. This ensures callers will not have to wait while ACD rings an extension that won't be answered. For multiline terminals, the system enables Automatic Off-Duty Mode for all phones with Off-Duty Mode keys. For single line telephones, you must set an option in programming to enable Automatic Off-Duty Mode

Telephone keys

IP4WW-( )*TXH-B TEL Call Indicator Lamp
Exit Key
Exit any screen and return the display to “Time & Date”.
Handset

This lamp flashes fast when a call is ringing and flashes slower when a message has been left.
Alphanumeric Display
The LCD has 3 lines, 24 characters with backlight.
Soft Keys
The Soft Keys show the available features for your current activity. Any feature shown at the bottom of the LCD is available.
Help Key
The user can press this key followed by a programmable key to check what Line or Programmable Feature is assigned on the key.
Programmable Function Keys
Flexible Line keys or Feature Keys assigned by the System Administrator.
Flash Key
Press key to finish an outside call and hear the dial tone.
Transfer Key
Allows the extension user to transfer established calls to another extension.
DND Key (Do Not Disturb)
Setup a Do Not Disturb if pressed during a call. Mute (Microphone) Key
Mute handset or Handsfree Microphone. LED lights when microphone is muted.
Clear/Back Key
Press this key to cancel the current action or delete a character.
Cursor Key
Access various features with simple operation.
Volume (UP) Key

Dial Keys HOLD Key
Press this key to place an internal or external call on hold.
Speaker Key
Incoming Call History Key
Controls the built-in speaker, which can be used for Handsfree dialing/ monitoring. LED on key lights when key is active. Enter
Key
Speaker
* 12 Programmable Function Keys are available for IP4WW-12TXH-B TEL. 24 Programmable Function Keys are available for IP4WW-24TXH-B TEL.
** The illustration shows IP4WW-24TXH-B TEL.
Redial Key
Directory Functions

Numbering

Numbering (page ) table, the nX rows (e.g., 1X) are for single digit codes. The remaining rows (e.g., 11, 12, etc.) are for two digit codes.
● Entering a single digit affects all the Dialed Number entries beginning with that digit. For example, entering 6 affects all number plan entries beginning with 6. The entries you make in step 2 and step 3 below affect the entire range of numbers beginning with 6. (For example, if you enter 3 in step 2 the entries affected would be 600-699. If you enter 4 in step 2 below, the entries affected would be 6000-6999.)
● Entering two digits lets you deﬁne codes based on the ﬁrst two digits a user dials. For example, entering 60 allows you to deﬁne the function of all codes beginning with 60. In the default program, only * and # use two-digit codes. All the other codes are single digit. If you enter a two digit code between 0 and 9, be sure to make separate entries for all the other two digit codes within the range as well. This is because in the default program all the two digit codes between 0 and 9 are undeﬁned.

Multiline Operation

Simplifying Multiline Operation with One-Touch Keys
A Multiline user can access many features through Service Codes (e.g., Service Code *0 answers a Message Waiting from a co-worker). To streamline the operation of their phone, a Multiline user can store these codes under One-Touch Keys. This provides one-button operation for almost any feature. To find out more, read the One-Touch Calling and One-Touch Serial Operation features in your Features and Specifications Manual.
Programmable Keys
When reading an instruction using programmable keys, you will see a notation similar to (Program 15-07-01 or SC 751: 05). This means that the key requires function code 05, and you can program this code through Program 15-07-01 or by dialing Service Code 751. Service Code 752 is also used and requires a previously programmed “751” key to be undefined before the system will accept the 752 programming (if a key is programmed with a function using the 751 code, undefine the key using 751 + 000). Refer to the Programmable Function Keys feature in your Features and Specifications Manual if you need more information.
Using Handsfree
The manual assumes each extension has Automatic Handsfree. This lets a user just press a line key or the SPEAKER key to answer or place a call. For extensions without Automatic Handsfree, the user must:
 Lift the handset or press the SPEAKER key for Intercom dial tone
 Lift the handset or press the SPEAKER key, then press a line key for trunk dial tone
ACD Agents and Non-ACD Ring Groups
If an ACD agent is assigned to several different ring groups (Program 22-04-01), while they are logged into the ACD group, they will only receive calls from the ACD ring group. Calls from other ring groups will only ring the agent's extension while they are logged ou

Mailboxes, you should enable additional

Since by default only extensions 101 ~ 164 have Subscriber Mailboxes, you should enable additional
Subscriber Mailboxes for all installed extensions.
To enable additional Subscriber Mailboxes:
1. In 47-02-01 Mailbox Type, enter 1 to enable a Subscriber Mailbox for each extension.
• To make programming easier, consider associating a mailbox number with a station port. For
example, mailbox 1 should correspond to port 1, which in turn corresponds to extension 101.
2. In 47-02-02 Mailbox Number, select the extension number to be associated with the mailbox you
are programming.
• Normally, mailbox 1 should use Mailbox Number 101, mailbox 2 should use Mailbox Number
102, etc.
3. For Voice Mail access;
• You can optionally use 15-07-01 Programming Function Keys to assign a Voice Mail key (code
751 + 77).
• If you don’t assign the Voice Mail key for Voice Mail access, an extension user can access his
mailbox by the following actions:
- Press Speaker key
- Dial InMail pilot number
- Dial mailbox number
SECTION 5 SET UP AUTOMATED ATTENDANT TO ANSWER
OUTSIDE CALLS
To enable Automated Attendant to answer outside calls, set up Direct Inward Lines (DILs) and terminate
them to InMail.
Automated Attendant enables the following capabilities:
• All calls are answered by Call Routing Mailbox 1 and Dial Action Table 1. This happens because:
- Answer Table 1 Runs Monday-Friday from 8:30 AM to 5:00 PM, and uses Call Routing Mailbox 1.
- At all other times, the Default Mailbox answers - also using Call Routing Mailbox 1.
• Dial Action Table 1 allows outside callers to perform the following actions:
- Dial system extensions (if installed).
- Dial 0 (Operator access code) for an operator (extension 101).
- Dial * + Extension to leave a Quick Message in a mailbox.
- Dial # + Extension to remotely log on to their mailbox.
- Wait on the line to be automatically routed to the operator.
To Set up the Automated Attendant to answer outside callsemail call (866)206-2316 or email MasterTelephone@gmail.com

INCOMING TRUNK RING GROUPS TO ACD GROUPS

ASSIGN INCOMING TRUNK RING GROUPS TO ACD GROUPS
This section explains how to customize Trunk Ring ACD Groups for each Work Period. You will assign Incoming Trunk Ring Groups to ACD Groups for each daily Work Period. If a trunk within the incoming group is assigned to an ACD Group, incoming calls on that trunk directly ring the first available ACD agent. The system always knows the day of the week, so ACD can implement the schedules and periods you program automatically. Use the ACD Incoming Trunk Ring Group Assignment Worksheet (41-03-xx) on page 2-15 and the sample below when completing this step.
 There are 25 Ring Groups, eight Work Periods and 2 ACD Groups.
You can assign whether the night announcement is used for the ring group. The night announcement function is not available for ACD pilot number calls.
Set the Incoming Trunk Ring Group priority. Priority groups always have precedence over normal groups. For example, if a call from a priority group rings in when while a normal group call is already ringing, ACD services the priority call first. ACD services multiple priority calls on a first-come, first-served basis.
1.Select the Incoming Trunk Ring Group you want to program.
In the Incoming Trunk Ring Group field at the top of the worksheet, enter the number of the incoming group you are programming. To see which trunks you assigned to the ring group, refer to Determine Trunk Work Schedules on page 2-11. The sample worksheets on the next page are for Incoming Ring Groups 2 and 3.
2.Enter the Incoming Trunk Ring Group for each Work Period.
In the ACD column for each Work Period, enter the number of the ACD group (1~2) that will answer the Incoming Ring Group calls. Only one ACD Group can answer an Incoming Ring Group calls during any single Work Period. In the sample worksheet on the next page for Ring Group 2, for example, Incoming Trunk Ring Group 1 rings into ACD Group 1 during Work Periods 1 and 3. It rings into ACD Group 2 during Work Period 2.
3.Set whether or not the Incoming Trunk Ring Group entered in the previous step should play the Night Announcement.
Select whether the Incoming Trunk Ring Group should have the Night Announcement enabled. Night Announcement used is selected from the VRS.
4.Set the priority of the Incoming Trunk Ring Group being defined.
Set the Incoming Trunk Ring Group for Priority or Normal operation. Priority Ring Groups have precedence over Normal Ring Groups. For example, if a normal trunk is already ringing an ACD group when a priority trunk rings in, the new call starts ringing and the normal trunk waits in queue behind it. Two priority trunks ringing at the same time will ring the ACD Group on a first-come, first-served basics

WHAT IS ACD

WHAT IS ACD?
1.1 Equitable Distribution of Calls Among Agents
Automatic Call Distribution (ACD) uniformly distributes calls among member agents of a programmed ACD Group. When a call rings into an ACD Group, the system automatically routes the call to the agent that has been idle the longest. Automatic Call Distribution is much more sophisticated and comprehensive than Department Calling and other group services – it can accurately judge the work load at each agent and distribute calls accordingly. Automatic Call Distribution operation is further enhanced by:
 ACD Announcements (which play to incoming callers)  ACD Call Queuing  ACD Overflow
 Agent Log In and Log Out Services  Flexible Time Schedules

Abbreviated Dialing/Speed Dial

Abbreviated Dialing/Speed Dial
Description
Abbreviated Dialing/Speed Dial gives an extension user quick access to frequently called numbers. This saves time, for example, when calling a client with whom they deal often. Instead of dialing a long telephone number, the extension user just dials the Speed Dialing code.
There are three types of Speed Dialing: System, Group and Station. All co-workers can share the System Speed Dialing numbers. All co-workers in the same Speed Dialing Group can share the Group Speed Dialing numbers. Station Speed Dialing numbers are available only at a user’s own extension. The system has 1000 Speed Dialing bins that you can allocate between System and Group Speed Dialing and a maximum of 32 Speed Dialing Groups are available. Each extension has 10 Station Speed Dial bins.
Each Speed Dialing bin can store a number with up to 36 digits.
When placing a not an Speed Dialing call, the system normally routes the call through Trunk Group Routing or ARS (whichever is enabled). Or, the user can preselect a specific trunk for the call. Also the system can optionally force System Speed Dialing numbers to route over a specific Trunk Group. User selection always overrides the system routing.
System Bins Limited to 900 with Speaker Key or #2 Service Code
Though there are 1000 Speed Dialing bins available in the system, once programmed, these bins can currently be dialed only using the Directory Dial feature (Press Directory key + SYS softkey + use arrow keys to locate number or enter the Speed Dial bin name + Speaker key to place call.)
The Speaker key and service code #2 operations are not available for any 4-digit Speed Dial System bin number.
DSS Console Chaining
DSS Console chaining allows an extension user with a DSS Console to chain to a not an Speed Dialing number stored under a DSS Console key. The stored number dials out (chains) to the initial call. This can, for example, simplify dialing when calling a company with an Automated Attendant. You can program the bin for the company number under one DSS Console key (e.g., 81300) and the client’s extension number under the other (e.g., 81301). The DSS Console user presses the first key to call the company, waits for the Automated Attendant to answer, then presses the second key to call the client (extension 400). See the Programming section below for additional details.
The DSS Console user can also chain to a number not in the Speed Dial list dialed manually, from a Programmable Function Key or a One-Touch Key.
Storing a Flash
To enhance compatibility with connected Centrex and PBX lines, Speed Dialing bin can have a stored Flash command. For example, storing 9 Flash 926 5400 causes the system to dial 9, flash the line and then dial 926 5400. The Flash can be stored by the user from their telephone or by the system administrator during system programming.
Using a Programmable Function Key
To streamline frequently-called numbers, a Speed Dialing Programmable Function Key can also store a Speed Dialing bin number. When the extension user presses the key, the telephone automatically dials out the stored number. This provides true one-touch calling via telephone function keys.

SET UP SIMPLE DAY/NIGHT ANSWERING

SET UP SIMPLE DAY/NIGHT ANSWERING
After you set up DILs to InMail, Call Routing Mailbox 1 answers outside calls. This is because:
• All trunks by default are assigned to Answer Table 1.
• Answer Table 1, which runs Monday-Friday from 8:30 AM to 5:00 PM, uses Call Routing Mailbox 1.
• The Default Mailbox, which runs at all other times (evenings and weekends), also uses Call Routing Mailbox 1.
To Set up simple Day/Night Answering:
• In 47-11-03 Default Mailbox Category and in 47-11-03 Default Mailbox Number change the Default Mailbox for AnswerTable 1 to 2.
• From the System Administrator Mailbox:
1. Dial SA + I and record a new Instruction Menu message for Call Routing Mailbox 1.
2. Dial SA + I and record a new Instruction Menu message for Call Routing Mailbox 2.
Monday-Friday from 8:30 AM to 5:00 PM callers hear the Instruction Menu message for Call Routing Mailbox 1.
Evenings and weekends, callers hear the Instruction Menu message for Call Routing Mailbox 2.

Log On to VoiceMail

Log On to VoiceMail
SL1100
Description
A subscriber can log on to their mailbox using a method that best suits their needs and location. While at their own phone, the subscriber just presses a single key to log on to their mailbox.To use their mailbox while at a co-worker's phone, the subscriber dials the InMail master number, followed by their mailbox number (which is normally the same as their extension number). If they are away from the office, the subscriber can still use their mailbox by calling in through the Automated Attendant.
Local (On-site) Logon
An extension user can log on to their mailbox in the following ways:
• Press their Voice Mail key to log on to their Subscriber Mailbox.
• Dial the InMail master number (e.g., 200), followed by their mailbox number. This method is typically used by Guest Mailbox users, as well as subscribers attempting to log into their Subscriber Mailbox from a coworker's phone.
Remote Log On
A Subscriber Mailbox user can call into the Automated Attendant and log on to their mailbox. Following are two of the ways a user can do this:
• After the Automated Attendant answers, dial a digit (typically #) followed by their mailbox number. This method allows outside callers to log into their mailboxes from outside the company. After they log on to their mailbox, they can use the allowed features in the mailbox main menu.
To avoid unauthorized access to their mailbox, the user can enable his own unique Security Code.
• If an extension has a Direct Inward Line that voice mail picks up, the caller can dial # during their greeting to log on to their mailbox (instead of leaving a message). This method allows subscribers to dial their own number and then use the features of their mailbox. This ability must be set up in the user Next Call Routing Mailbox. For example:
- Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
- While listening to their greeting, the subscriber can dial: # (to route to their Next Call Routing Mailbox), then # and their mailbox number to log on to their mailbox.
By default, this option is provided in Call RoutingMailbox 1. Additionally, the subscriber should enable a Security Code for their mailbox to prevent unauthorized logon.

External transfer

External Transfer
Description
External Transfer allows an Automated Attendant caller to automatically route to an outside telephone number. To set this up, assign a Dial ActionTable action as a UTRF to a Common Abbreviated Dialing bin (e.g., #1000 + Pause for common bin 000). When the Automated Attendant answers, the caller dials the digit and InMail automatically routes them to the outside number contained in the bin. External Transfer allows your callers to easily reach branch offices and important off-site associated with the bin.

Live Record

Live Record
SL1100
Description
Live Record allows a subscriber to record their active call as a new message in their mailbox, which they can review later on. Live Record can be helpful when an extension user is on a call that involves a lot of detail (such as a technical discussion or extensive directions). Rather than taking notes as the call progresses, the user can record the conversation and carefully review it later on. InMail broadcasts a beep and a voice prompt to the callers as Live Record begins. After calling their mailbox, the subscriber can archive, edit, or delete the recorded conversation

Hardware

Table 1-1 Memory Capacity of MEMDB-C1 .............................................................. 1-6 Table 1-2 System Capacity ................................................................................. 1-9 Table 2-1 KSU Packing List ................................................................................. 2-2 Table 2-2 Items on the CPU card .......................................................................... 2-2 Table 2-3 EXIFB-C1 Packing List .......................................................................... 2-7 Table 2-4 Connectors of EXIFB-C1 ........................................................................ 2-8 Table 2-5 Power Requirement ................................................... . .. .. . .. . .. . .. .. . .. . .. .. . . 2-12 Table 2-6 RJ61 Cable Connector Pin-Outs (J101-J103) ..............................................2-16 Table 2-7 IP4WW-Battery Box Packing List ................................................... . . .. . .. .. .2-17 Table 2-8 Battery Specifications ................................................... . .. .. . .. . .. .. . .. . .. .. . . 2-18 Table 2-9 Expansion Cards ................................................... . .. . .. .. . .. . .. .. . .. . .. .. . .. . . 2-38 Table 2-10 Expansion Card Packing List ................................................... .. .. . .. . .. .. .2-38 Table 2-11 RJ-61 Digital Connector Pin-Outs (J101, J102) ...........................................2-48 Table 2-12 RJ-61 Analog Pin-Outs (J101, J102) ................................................... . .. ..2-49 Table 2-13 RJ-61 CO/PF Pin-Outs (J2, J3) ................................................... . .. .. . .. . ..2-50 Table 2-14 RJ-61 BRI Pin-Outs (S-Bus, T-Bus) ................................................... . . .. ..2-51 Table 2-15 Switch Setting of 2BRIDB-C1 ................................................... .. .. . .. . .. .. .2-51 Table 2-16 RJ-45 PRI Pin-Outs (S-Bus, T-Bus) ................................................... . . .. ..2-53 Table 2-17 Switch Setting of 1PRIU-C1 ................................................... . .. . .. . .. . .. .. .2-53 Table 2-18 LED Indication ................................................... . . .. . .. .. . .. . .. .. . .. . .. .. . .. . . 2-54 Table 2-19 T1 LED Indications ................................................... .. . .. .. . .. . .. .. . .. . .. . .. . 2-55 Table 2-20 E1 LED Indications ................................................... .. . .. .. . .. . .. . .. .. . .. . .. . 2-56 Table 2-21 MEMDB-C1 Packing List ................................................... . .. . .. . .. .. . .. . .. . 2-58 Table 2-22 VOIPDB-C1 Packing List ................................................... . .. . .. . .. .. . .. . .. . 2-61 Table 2-23 VOIPDB LED Indications ................................................... . .. . .. . .. .. . .. . .. . 2-65 Table 2-24 Operation of VOIPDB LED Indications .....................................................2-66 Table 2-25 PZ-VM21 Packing List ................................................... . .. . .. . .. .. . .. . .. . .. . 2-66 Table 2-26 MultilineTelephone Functions (12TXH/24TXH/24TIXH (IP)) ............................2-71 Table 2-27 Doorphone Interface Specifications ................................................... .. . .. . 2-82 Table 2-28 RJ-61 General Purpose/Door Unlock Relay Control Connector (J7) ...................2-83 Table 2-29 General Purpose/Door Unlock Relay Specifications .....................................2-83 Table 2-30 External Paging Output Specifications .....................................................2-84 Table 2-31 BGM/External MOH Source Input Specifications .........................................2-85 Table 3-1 Start Up Method .................................................................................. 3-1 Table 4-1 Status LEDs ................................................... . .. . .. . .. .. . .. . .. .. . .. . .. .. . .. . .. . . 4-10 Table 4-2 CPU LED Indications ................................................... . . .. .. . .. . .. .. . .. . .. .. . . 4-12 Table 5-1 System Capacity ................................................................................. 5-1 Table 5-2 Operating Conditions ............................................................................ 5-3 Table 5-3 Power Requirement .............................................................................. 5-3 Table 5-4 Electrical Specifications of KSU ................................................................ 5-4 Table 5-5 IPTerminal Power Chart ........................................................................ 5-4 Table 5-6 IEEE802.af Class Specification ................................................................ 5-4 Table 5-7 Mechanical Specifications ...................................................................... 5-5 Table 5-8 Optional Unit Mechanical Specifications ...................................................... 5-5 Table 5-9 Doorphone Interface Specifications ........................................................... 5-5 Table 5-10 General Purpose/Door Unlock Relay Specifications ...................................... 5-6 Table 5-11 External Paging Output Specifications ....................................................... 5-6 Table 5-12 BGM/External MOH Source Input Specifications .......................................... 5-6 Table 5-13 External Sensor Device Interface Specifications ........................................... 5-6 Table 5-14 CPU Card LAN Port Specifications .......................................................... 5-6 Table 5-15 Cable Requirements .............................

Hold

Hold
Description
Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user may process calls or use a system feature. Calls left on Hold too long recall the extension that placed them on Hold. There are four types of Hold:
•System Hold
An outside call a user places on Hold flashes the line key (if programmed) at all other Multiline
Terminals. Any Multiline Terminal user with the flashing line key can pick up the call.
H •Exclusive Hold
When a user places a call on Exclusive Hold, only that user can pick up the call from Hold. The trunk appears busy to all other Multiline Terminals that have a key for the trunk. Exclusive hold is important if a user does not want a co-worker picking up their call on Hold.
•Group Hold
If a user places a call on Group Hold, another user in the Department Group can dial a code to pick up the call. This lets members of a department easily pick up each other’s calls.
•Intercom Hold
A user can place an Intercom call on Hold. The Intercom call on Hold does not indicate at any other extension.
Hold Recall to Operator
Hold Recall to Operator enhances how the system handles calls that are left on hold too long. With Hold Recall to Operator:
•A trunk call recalls the extension that placed it on Hold after the Hold/Exclusive Hold Recall Time.
•The recalling trunk rings the extension that placed it on Hold for the Hold/Exclusive Hold Recall Callback Time.
•After the Hold/Exclusive Hold Recall Callback Time, the trunk call rings the operator.
Hold Recall to Operator applies to trunk calls placed on System Hold, Exclusive Hold and Group Hold. It does not apply to Intercom calls.
Conditions
•The called extension must lift the handset or press Speaker key before the call can be placed on hold.
•Callers on Hold hear Music on Hold, if programmed.
•An extension can have function keys for System Hold and Exclusive Hold.
•Analog Single Line Terminals can only use Exclusive Hold and Group Hold.
•If station A calls station B, and station A puts station B on hold and then calls station C, station C cannot transfer the call.
•The Exclusive Hold Recall Timer is used when an internal call from a Single Line telephone or 3rd party SIP telephone is placed on Hold.

InMail Quick Reference Sheet for Multiline Display Telephone

SL1100 InMail Quick Reference Sheet for Multiline Display Telephone
Using Dial Pad

TO SET UP YOUR INMAIL VOICE MAILBOX ❏ Dial the voice mail pilot number ________________ ❏ Enter your mailbox number ___________________ Once You Are In Your Mail Box Perform the Following Steps:
TO RECORD PERSONAL GREETING ❏ Press 4 . . . . . . . . to access the greeting menu ❏ Press 1 . . . . . . . . to select your main greeting ❏ Press 2 or 3. . . . . to select an alternate greeting ❏ Press 7 . . . . . . . . to record a new greeting
Sample Greeting: You have reached the voice mail of __________. Please leave your name and call back number (s) and I will return your call as soon as possible. For immediate assistance press zero. Thank you.
TO RECORD YOUR NAME ❏ Press 76 . . . . . . . to access recording menu ❏ Press 7 . . . . . . . . to record name ❏ Press # . . . . . . . . to exit
TO SET SECURITY CODE ❏ Press 67 . . . . . . . to access the security code menu ❏ Press 7 . . . . . . . . to enter the new security code ❏ Press # . . . . . . . . to return to previous menu
CHECKING VOICE MAIL Call Your Mailbox from Your Extension:
❏ Dial the voice mail pilot number ________________ ❏ Enter your mailbox number ___________________ ❏ Enter your security code (if set)
❏ Press # and your mailbox number _______________________ ❏ Enter security code (if set)
After the Voice Mail Answers:
❏ Press 5. . . . . . . . .to listen to your message ❏ Press 77. . . . . . . .to leave a message
❏ Press 0. . . . . . . . .for complete main menu of features
While Listening to Your Message(s)
❏ Press 3. . . . . . . . .to delete your message
❏ Press 5. . . . . . . . .to listen to your message(s) ❏ Press #. . . . . . . . .to exit listen mode
While Listening to a Message:
❏ Press 73. . . . . . . .to record a reply for the message sender ❏ Press 63. . . . . . . .to forward the message to a co-worker ❏ Press 62. . . . . . . .to make a return call to the message sender ❏ Press #. . . . . . . . .to exit listen mode
❏ Press 84. . . . . . . .to hear the time and date the message was sent ❏ Press 72. . . . . . . .to archive (save) the message to your mailbox ❏ Press 3. . . . . . . . .to delete message
❏ Press 5. . . . . . . . .to listen to the next message
❏ Press 2. . . . . . . . .to back up then continue listening
❏ Press 22. . . . . . . .to back up to the beginning and listen to the message ❏ Press 4. . . . . . . . .to go forward then continue listening ❏ Press  . . . . . . . .to pause and resume listening ❏ Press 16. . . . . . . .to select a list of new messages ❏ Press 17. . . . . . . .to select list of archive messages ❏ Press 12. . . . . . . .to select list of all messages ❏ Press 9. . . . . . . . .to exit mailbox

Communication Analyst

FUTURE RELEASE SL1100 Communication Analyst is an easy to use, graphically oriented software package that allows
you to monitor and analyze telephone calls, understand telephone usage, and cut costs. Incoming and outgoing calls are tracked accurately along with the date and time of the call. When the incoming telephone call must be tracked with name and/or telephone numbers, SL1100 Communication Analyst requires Caller ID service from the local telephone company.
SL1100 Communication Analyst increases productivity, facilitates billing, and helps detect toll fraud and telephone abuse. It also has powerful tabular (text) and graphic report generating ability. Reports include extension/line summaries, date, time, and department summaries, longest/most expensive calls, and most frequently called numbers. These reports can be used to analyze your telephone as a critical business communication tool, improve its business effectiveness, and reduce your telephone costs. A report can be generated showing calling patterns by volume or duration on a color-coded United States map. This can help Customer Support, Sales Order, or Telemarketing business become more focused, more productive, and more cost effective.
SL1100 Communication Analyst keeps track of:
•The date and time calls were made or received
•The duration of each call
•Which extension made or received the call
•The CID/ANI, DNIS of the caller
•The trunk or line numbers that handled the call
•Account codes and authorization codes used for the call
Highlights of SL1100 Communication Analyst:
•Network based.
•Call Alert. This module can generate alarms by email, pager screen, screen pop-up, or .wav file. when it detects user defined patterns in the call records.
•Automatic report and data archival scheduling, to include automatic emailing of reports to predetermined destinations.
•Real-time inbound/outbound call monitoring.
•Changes can now be made to the call record such as Account Code Entry, DNIS, and comments field.
•Call costing and user configurable rate plans.
•Time billing.
Included Reports:
•Date and time summaries
•Most frequently called numbers
•Department summaries
•Extension and line summaries
•Longest and most expens

SL1100 InMail Quick Reference Sheet

SL1100 InMail Quick Reference Sheet for Multiline Display Telephone
Using Dial Pad

Directory Dialing

Directory Dialing
SL1100
Description
Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the first few letters in the extension user's name. With Directory Dialing, the caller does not have to remember the extension number of the person they wish to reach - just their name. Here is how Directory Dialing works:
1. When the Automated Attendant answers, it sends the call to a Directory Dialing Mailbox. (Option- ally, the caller may be asked to dial a digit to access Directory Dialing.)
2. The Directory Dialing Mailbox plays the Directory Dialing Message (recorded by the System Ad- ministrator) which asks the caller to dial letters for the name of the person they wish to reach.
3. The caller dials the letters for the person's name plus #. They can dial by first name or last name, depending on how the Directory Dialing Message was recorded and the Directory Dialing Mailbox was set up.
4. InMail searches the list of programmed extension names for a match of the caller-entered letters.
5. Voice prompts announce the first three matches, and allow the caller to dial a digit (1 ~ 3) to reach one of the announced matches. Additionally, the caller can dial 4 to hear additional matches (if any).
6. The caller dials the digit for the extension they wish to reach, and InMail sends the call to that ex- tension. The call is sent as a Screened or Unscreened transfer, depending on programming.
For callers to use Directory Dialing, the system must have a name programmed for each extension (up to 12 characters, A ~ Z, using upper and lower case letters). Each extension should also have a name recorded in their Subscriber Mailbox. In addition, each extension used by Directory Dialing must be installed and must have their Subscriber Mailbox active.
The Directory Dialing Mailbox is a Routing Mailbox assigned as a Directory Dialing Mailbox.

Forced Unscreened Transfer

Forced Unscreened Transfer
Description
A Subscriber can optionally convert Automated Attendant Screened Transfers to Unscreened Transfers by enabling this option in the Mailbox user interface.
• Calls from the Automated Attendant ring like other transferred calls and display the incoming Caller ID data (if provided by telco and enabled in programming) as the call is ringing.
• As with Screened Transfers, unanswered calls route to the subscriber's greeting (recorded or default) so the caller can leave a message. However, with Unscreened Transfer the caller cannot dial 2 to reach the Next Call Routing Mailbox options (if programmed).
Related Features
Dial Action Table on page 2-49
If enabled in the Subscriber Mailbox, InMail automatically converts any Screened Transfers (TRFs) to the subscriber's extension to Unscreened Transfers (UTR)

Feature Description, Operation

Feature Description & Operation
Paging ................................................................................................................3-17 3.10.1 Internal/External & All Call Page ...............................................................................3-17 3.10.2 Meet Me Page Answer..............................................................................................3-19 3.11 Push-To-Talk Paging..........................................................................................3-20
4. CO/IP...........................................................................................4-1
4.1 Auto Fault Detection and Recovery......................................................................4-1 4.2 CO Line Flash ......................................................................................................4-2 4.3 CO/IP Line Groups...............................................................................................4-3 4.4 CO/IP Line Preset Forward ..................................................................................4-4 4.5 CO/IP Ring Assignment .......................................................................................4-5 4.6 CO Line Release Guard Time ..............................................................................4-6 4.7 CO Ring Detect ....................................................................................................4-6 4.8 Dial Pulse Signaling .............................................................................................4-7 4.9 Direct Inward Dial (DID) .......................................................................................4-7 4.10 Direct Inward System Access (DISA)...................................................................4-9 4.11 DTMF Signal Sending ........................................................................................4-11 4.12 IP Address Dialing..............................................................................................4-12 4.13 IP Trunking.........................................................................................................4-13 4.13.1 H.323 v4 Service.......................................................................................................4-13 4.13.2 SIP Service................................................................................................................4-14 4.14 IP WAN Dialing After Answer .............................................................................4-15 4.15 ISDN (Integrated Service Digital Network) .........................................................4-15 4.15.1 ISDN AOC (Advice of Charge).......................................................

System Telephones

System Telephones 6 PARTNER telephones have several buttons and indicators in common. The following pages explain where they are and how they work. For information about an MLC-6, MLS, or TransTalk 9000-series telephone, see the documentation that came with the telephone. Endeavor telephones are supported in PARTNER ACS Release 7.0 when an Endeavor 362EC module is installed in the carrier. The Endeavor telephones are programmed the same as PARTNER-34D -18D, -18, and -6 telephones and have the same button layouts. For more information about these telephones, see the documentation that came with the telephones. Buttons and Indicators 6 PARTNER telephones have fixed buttons that are already imprinted and line buttons that you can press to connect to an inside (intercom) or outside line. If a line button is not assigned as an intercom or outside line button, you can program an extension number or a feature on it. Some telephones also have a display, which provides feedback messages and prompts from the system. Figure6-1 shows a PARTNER-34D telephone, the largest of the PARTNER telephones.

Agent Help Request

Agent Help Request
Description
Agents request assistance from a Supervisor using the ACD Help Code, default 574. Using iPECS Phones, agents with the {HELP} button can request assistance without interrupting an active conversation.
Operation
Agent iPECS Phone
To assign {HELP} buttons:
[PGM] + {FLEX} + ‘574’ + ACD Group Number (optional) + [SAVE]
To request Supervisor assistance while on an active ACD call,
1. Press the {HOLD} button
2. Dial ‘574’, the Agent Help code,
3. Dial the desired ACD Group number. Or,
1. Press the {HELP} button.
SLT
1. Hook-flash.
2. Dial ‘574’, the Agent Help code.
3. Dial the desired ACD Group number.
Conditions
1. Agents receive error tone to indicate there is no active Supervisor.
2. Using the {HELP} button during a call, no signals are sent on the active conversation and the connected party is unaware of the request for assistance.

IP ADDRESS DIALING

Display

2.64.1 Display Security.......................................................................................................2-126 2.64.2 Speed Dial Pause Insertion.....................................................................................2-127 2.64.3 Station Speed Dial...................................................................................................2-127 2.64.4 System Speed Dial..................................................................................................2-130 2.64.5 System Speed Zone (Groups).................................................................................2-133 2.65 Station Call Coverage ......................................................................................2-134 2.66 Station Groups .................................................................................................2-135 2.67 RING Groups INDICATION..............................................................................2-138 2.68 SMDR (Station Message Detail Recording) .....................................................2-139 2.68.1 Call Cost Display.....................................................................................................2-139 2.68.2 SMDR Call Records ................................................................................................2-141 2.68.3 Lost Call Recording.................................................................................................2-143 2.69 System Admin Programming............................................................................2-146 2.69.1 Keyset Administration..............................................................................................2-146 2.69.2 Multi-Level Admin Access .......................................................................................2-146 2.69.3 Web Administration .................................................................................................2-147 2.69.4 Web User Manual....................................................................................................2-149 2.70 System Networking ..........................................................................................2-149 2.70.1 Centralized Control TNET .......................................................................................2-149 2.70.2 Distributed Control Network ....................................................................................2-151 2.70.2.1 Net Call ............................................................................................................2-152 2.70.2.2 Net Transfer .....................................................................................................2-153 2.70.2.3 Identification Service........................................................................................2-154 2.70.2.4 Call Completion................................................................................................2-154 2.70.2.5 Call Offer..........................................................................................................2-155 2.70.2.6 Net Conference................................................................................................2-156 2.70.2.7 Message Waiting Indication (MWI) ..................................................................2-157 2.70.2.8 Net Call Forward – Unconditional ....................................................................2-158 2.70.2.9 Net Call Forward – Busy ..................................................................................2-159 2.70.2.10 Net Call Forward – No Answer.........................................................................2-160 2.70.2.11 Net Call Forward – Busy / No Answer..............................................................2-161 2.70.2.12 CO Transit-In....................................................................................................2-162 2.70.2.13 CO Transit-Out.................................................................................................2-162 2.70.2.14 BLF Presentation .............................................................................................2-163 2.70.2.15 Do-Not-Disturb (DND)......................................................................................2-164 2.70.2.16 (CAS) Attendant Call........................................................................................2-165 2.70.2.17 Centralized Voice Mail .....................................................................................2-165 2.70.2.18 Paging to Networked System...........................................................................2-166 2.71 Traffic Analysis.................................................................................................2-167 2.71.1 Traffic Analysis, Attendant.......................................................................................2-169 2.71.2 Traffic Analysis, Call Reports ..................................................................................2-170 2.71.3 Traffic Analysis, H/W Usage....................................................................................2-171 2.71.4 Traffic Analysis, CO/IP Reports...............................................................................2-172 2.72 Universal Night Answer (UNA) .........................................................................2-173

System Features

System Features
This page displays a condensed list of the extensive features available in the System:
911 Feature Account Codes Answering Machine Emulation Attendant Assignment / Features Automatic Privacy Background Music Battery Back-Up (Memory) Baud Rate Assignments Call Back Call Coverage Call Forward Call Forward - Preset Calling Forward Override Calling Station Handsfree Mode Override Calling Station Tone Mode / Override Call Park - Station Call Park - System Call Pickup Call Transfer Camp On Centrex/PBX Class Of Service (COS) CO Line - Access CO Line Attributes CO Line DTMF Sending CO Line Group
CO Line - Identification
CO Line - Incoming Ringing Assignment CO Line Loop and Pool Buttons CO Line - Loop Supervision CO Line - Queue
CO Line - Ringing Options CO Port Parameters CO Ring Detect Timer Conference
Cordless Key Telephone Unit Feature Button Database Administration Database Printout (Dump) Dial By Name
Dial Pulse Sending
Direct Inward System Access (DISA) Direct Station Selection / Busy Lamp Field Direct Transfer Mode Directory Dial Distinctive Ringing Do Not Disturb Executive Override Executive / Secretary Pairs External Day Ring External Night Ring Fixed Station/Port Number Flash Rates (Programmable) Flexible Button Assignment Flexible Numbering Group Listening Headset Mode Hold - Exclusive Hold - Preference Hold - System Hot Keypad Hot Line / Ring Down Hunt Groups ICLID / Caller ID* Idle Speaker Mode
Incoming Calling Line Identification Initializing - System Parameters Intercom Inter-Digit Time-Out Keyset Mode
Last Number Redial LCD - Contrast LCD - Display Least Cost Routing (LCR) Message Wait
Message Waiting Reminder Tone Music-On-Hold Mute Key Name In Display Name / Number Translation Table Night Service Off-Hook Signaling Off-Hook Voice Over Outside Calls Paging Pause Timer PBX Dialing Codes Personal Messages Preferred Line Answer Printing - System Parameters Privacy Release Private Line Recall Repeat Redial Relay Programming Remote Administration* Remote System Monitor And Maintenance* Save Number Redial (SNR) Single Line Telephone (SLT) Software Version (MBU) Speakerphone Speed Dial Station Attributes Station Identification Station Message Detail Recording Station Relocation
Station Speed Dial Numbers System Parameters System Reset System Speed Bin Access Text Messaging (Silent Response) Toll Restriction
Uniform Call Distribution (UCD) Universal Day/Night Answer Voice Mail
Voice Mail In-Band Features Voice Mail One-Touch Recording Voice Mail Outpulsing Table Volume Control
* = May require additional hardware or

AUTHORIZATION CODES (PASSWORD)

AUTHORIZATION CODES (PASSWORD)
Description
Authorization Codes provide a means to control access to Off Premise Call Forward, Walking COS, or DISA and may be required for outgoing CO/IP Line or LCR access based on configuration of the iPECS database. When users dial an Authorization Code that matches an Authorization Code stored in the database, the system invokes the Station COS or the COS assigned to Authorization code. Each Authorization code has separate Day/Night mode COS assignments.
There are two types of Authorization Codes, Station and System. A Station Authorization Code is specifically related to a given station and intended for a single user. The System Authorization Codes are intended for use by any station in the system.
The Station Authorization Codes includes the associated station number and the assigned code. The structure of the System Authorization code can be set as either ”*”, or “*” the Authorization table index and the code digits. The later allows duplicate codes to be employed using entry of table index to provide a unique identification of the entry.
The Administrator and Attendants are permitted to assign any Authorization code including codes for another station. Normal users may only assign the Station Authorization code for the specific station

Phone Assistant

Phone Assistant
By providing on-screen call related information like Caller ID*, and the calling party’s name, and allowing users to simply point-and-click or use keyboard shortcuts to quickly handle calls, users are able to do more in less time, increasing personal productivity.

Phone Assistant - intuitive user interface
Confrm colleague availability and presence
It helps in determining who is available to handle calls before you decide to call them, greatly reducing the number of unanswered calls.
Easy access to system phone functions Wizards appear as and when you need them, helping you with most common telephony features like Transfer, Forward, Do-Not Disturb, Hold, Park, and Conference call set up.
Integration with IP Camera Panasonic IP Camera can also be integrated, allowing users to answer a doorphone and open the door after view- ing the IP camera video feed on screen.
Dial easily through your database Users can create their own business and private contacts, show the pres- ence and availability of all co-workers or they can simply dial external business contacts by double-clicking. The software can utilize Outlook address books for contact lists.
Record conversations directly into Voice Mail (TVS 50/200 & NCV200) Allows Phone Assistant users to record the conversation that they are having with a caller. View presence & availability.

System Components

System Components
System Components Table
Category Model No. Description Main Unit KX-TAW848 Main Unit CO Line Cards KX-TAW84880 4-Port Analog Trunk Card (LCOT4) KX-TAW84893 4-Port Caller ID Card (CID4) Extension Cards KX-TAW84870 4-Port Hybrid Extension Card (HLC4) KX-TAW84874 8-Port Single Line Telephone Extension Card (SLC8) KX-TAW84875 4-Port Proprietary Extension Card (PLC4) KX-TAW84876 8-Port Proprietary Extension Card (PLC8) Other Cards KX-TAW84861 4-Port Doorphone Card (DPH4) KX-TAW84866 8-Channel Echo Canceller Card (ECHO8) KX-TAW84868 Extension Caller ID Card (EXT-CID) KX-TAW84891 2-Channel Message Card (MSG2) KX-TAW84896 Remote Card (RMT) KX-TDA5192 2-Channel Simplified Voice Message Card (SVM2) Cell Station (CS) KX-T0141 2-Channel Cell Station Unit for 2.4 GHz Portable Station Proprietary Equipment KX-T30865 Doorphone
Compatible Panasonic Proprietary Telephones The PBX supports the following telephones:
• Analog proprietary telephones (e.g., KX-T7730)
• Portable stations (e.g., KX-TD7690)
• DSS consoles (e.g., KX-T7740)
Incompatible Panasonic Proprietary Telephones The PBX does not support the following telephones:
• Digital proprietary telephones
• KX-T30800 series proprietary telephones and DSS consoles
• KX-T61600 series proprietary telephones and DSS consoles
• KX-T123200 series proprietary telephones and DSS consoles
Notes
• For the equipment (e.g., Headset*1) that can be connected to a particular telephone, refer to the telephone's manual.
•For other equipment that can be connected to the PBX, refer to "1.2.2 System Connection Diagram".

Key Mode

Key Mode 1
When the system operates in Key mode, individual outside lines are assigned to users’ extensions for making and receiving calls. At extensions with system telephones, each individual line (Line 1, Line 2, Line 3, etc.) assigned to the extension is represented by its own line button. You can press any of the available line buttons on a system telephone to make outside calls. (Single-line telephone users must dial 9 at intercom dial tone to make an outside call since their telephones do not have line buttons.)
With Key mode, you can easily join calls, since each line button can be labeled with a unique line number. For example, if you want to join a call on Line 2, you simply press the line button labeled “Line 2.” Key mode also lets you monitor call activity by using the lights next to the line button— anyone with a line assigned to his or her extension can tell when an incoming call is ringing on that line, when a call on that line is on hold, and when that line is in use.
At installation, the system assigns outside lines to the buttons on all system telephones from left to right, starting with the bottom row of buttons. On an extension basis, you can change which lines are assigned and which buttons are used to select the lines, if desired. All extensions in a system configured for Key mode are referred to as key extensions.
Hybrid Mode 1
Hybrid mode offers you flexibility in accessing outside lines from your telephone. As in Key mode, individual lines can be assigned to system extensions. Additionally, multiple outside lines can be grouped together in pools. The system can have up to four pools, including a main pool and three auxiliary pools. Each pool is identified by a pool access code—880, 881, 882, and 883 respectively.
Pools are represented on system telephones by pool buttons. Unlike line buttons, pool buttons give you access to multiple lines from a single button. Each auxiliary pool is associated with only one pool button. Since the main pool typically contains most of your company’s outside lines, it is associated with two pool buttons. This setup allows you to place a call by using one of the main pool buttons, place that call on hold, and make another call by using the second main pool button. Or you can establish a conference call by using lines in the main pool. The main pool and each auxiliary pool can be assigned to an extension, for a maximum of five pool buttons per extension.
System telephone users can press any of the available pool buttons on their telephones, or they can enter the pool access code at intercom dial tone to make an outside call. (Single-line telephone users must dial 9 or enter the pool access code at intercom dial tone to access a pool since their telephones do not have pool buttons.) After you press a pool button or enter a pool access code, the system selects a free line from the pool for you to make the call. You can access a pool as long as there is at least one available line in the pool.
Hybrid mode allows users who have system telephones with fewer buttons to have access to multiple outside lines and various types of pools. You can make efficient use of outside lines by grouping those of a similar type or function together. For example, you can create an auxiliary pool of WATS or international lines and assign the pools to different groups of users. Additionally, individual lines can be assigned to a manager’s extension so that he or she always has access to an outside line.

Go To A Mailbox

Go To A Mailbox
Description
An Automated Attendant caller can dial a digit to route to a Call Routing or Announcement Mailbox. This is called the Go To (GOTO) action. The GOTO action can route directly to a specific Call Routing or Announcement Mailbox, or allow the Automated Attendant caller to go to a mailbox of their own choosing. Use the GOTO action to set up a "tree" of Automated Attendant options.
The block diagram below shows how the Automated Attendant can provide the caller with a tree of dialing options. Dialing 1 (GOTO 9) routes to Announcement Mailbox 9, which plays the company directions. Dialing 2 (GOTO 2) routes to Call Routing Mailbox 2, which is set up to give the caller single-digit dialing to Tech Service technicians.
• The Announcement Message for Announcement Mailbox 9 tells the caller how to locate the company.
• The Instruction Menu for Call Routing Mailbox 2 instructs the caller which digits to dial for each tech- nician. The Dial Action Table for Call Routing Mailbox 2 contains the TRF or UTRF actions to each technician's extension.

AUTOMATIC SYSTEM DAYLIGHT SAVINGS TIME

AUTOMATIC SYSTEM DAYLIGHT SAVINGS TIME
Description
The system can automatically adjust for Daylight Saving Time (DST). When DST is enabled, the system will adjust the system time forward one (1) hour at the DST Start time and back one (1) hour at the DST End time. The system time is sent for display to all devices and terminals and is the basis of the system various time-based features (Walking COS, Wake-up Alarm, etc.).
Operation System Operation of this feature is automatic.
Conditions
1. The DST Start and End times are set through the Web Admin interface only.
2. The interval between the DST Start and End times must be at least 7 days.

Automatic Callback (ACB)

Automatic Callback (ACB)
After reaching a busy/DND station, you can set ACB to have the system call you back when the called station becomes available. You can also set ACB to place you in a queue for an available CO line, if you reach a line group in which all lines are busy.
® To set ACB
1. After reaching either a busy/DND station or CO line, press $XWR&DOOEDFN ...or . You hear busy tone, followed by dial tone (two secs.), then busy tone. When you set ACB at a busy station, its number (210) displays. When you set ACB at a busy line group, its access code number (801) is displayed. 2. Hang up ...or press 6SNU. You can make other calls while waiting for the called station/ line to become available. 3.Your telephone rings at a fast rate when the called station or CO line becomes idle. For busy/DND station: the [DN] LED flashes green (incoming call). The station number you called (210) displays. For busy CO line: the [DN] LED from which you attempted to first access the line flashes red (incoming call rate). The seized line’s number (3) displays. NO. 204 INT 210 ACB SET NO. 204 INT 801 ACB SET 210 ACB NO. 204 LINE 3 ACB NO. 204
Strata DK Digital Telephone 5/99

ISDN-PRI (Integrated Service Digital Network - Primary Rate Interface)

FEATURE DESCRIPTION
ISDN-PRI (Integrated Service Digital Network - Primary Rate Interface) is a Public Switched Telephone Network (PSTN) service that provides 23 B channels (16 B channels for the Electra Elite IPK - Basic port package) and a single D channel (23B+1D) for trunking. The Electra Elite IPK supports CO Line or DID Line type connections. The following services are available with an ISDN-PRI circuit.
CO Line Service
When configured for CO Line Service, the trunks emulate Loop Start or Ground Start trunks for both outgoing and incoming calls.
DID Line Service
When configured for DID Line Service, the trunks emulate Loop Start or Ground Start trunks for outgoing calls and DID trunks for incoming calls.
Call By Call Service
Call By call Service allows multiple services to share a PRI line. When a call is originated or terminated, an Information Element (IE) called the Network Specified Facility (NSF) is added to the SETUP message to identify the service associated with the call.
Calling Party Number (CPN) Service
Calling Party Number (CPN) Service can display the calling party telephone number and/or name on the LCD of the Multiline Terminal for incoming calls. This emulates Caller ID Indication of Analog Trunks.
Calling Party Number (CPN) Presentation from Station
Calling Party Number (CPN) Presentation from Station allows each unique station 10-digit number (representing the DID number of the originating station) to be sent out over the PRI circuit.
Enhanced 911 Service with ISDN PRI
Enhanced 911 Service is supported by defining an available ISDN PRI trunk as a E911 trunk. When a station user dials 911, 9+ 911, or CO line key + 911, the E911 trunk is selected and the Public Safety Answering Point (PSAP) is called. The PSAP is provided callback information generated from the Electra Elite IPK system.

Installation of the PBX PC Programming Software

Installation of the PBX PC Programming Software
3.3.1 Installing and Starting the Maintenance Console
System Requirements
Required Operating System
• Microsoft® Windows® XP, Windows Vista® Business, or Windows 7 Professional operating system
Minimum Hardware Requirements
• HDD: 100 MB of available hard disk space
Recommended Display Settings
• Screen resolution: XGA (1024 ´ 768)
• DPI setting: Normal size (96 DPI)
Installing the Maintenance Console
Note
• Make sure to install and use the latest version of the Maintenance Console.
• To install or uninstall the software on a PC running Windows XP Professional, you must be logged in as a user in either the "Administrators" or "Power Users" group.
• To install or uninstall the software on a PC running Windows Vista Business or Windows 7 Professional, you must be logged in as a user in the "Administrators" group.
• To connect the PC to the PBX via USB, the KX-TDA USB driver must be installed. Follow the instructions of the wizard to install the KX-TDA USB driver. When the PBX is first connected to the PC via USB, you may be asked to select the appropriate USB driver. Browse for and select the KX-TDA USB driver that was installed previously.
1. Copy the setup file of the Maintenance Console to your PC.
2. Double-click the setup file to run the installer.
3. Follow the on-screen instructions provided by the installation wizard.
Starting the Maintenance Console and Assigning the Basic Items (Quick Setup)
When you start the Maintenance Console with the Installer Level Programmer Code and connect to the PBX for the first time after initialization (with the factory default setting), Quick Setup will launch automatically. During Quick Setup, you will set up the basic items. For details about the basic items, refer to "14.1.2 Quick Setup" in the Feature Manual.
1. Connect the PC to the PBX with a USB cable.
2. Start the Maintenance Console from the Start menu.
3. "Information before programming" appears.
a. Carefully read this important additional information, which includes updates to this and other manuals.
b. Click OK to close this w

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